Zen Micro switches itself back on - any solutions plea

Morning All...
Another question from a newbie.........please don't shout if this is on the board somewhere as I couldn't find this problem........
My Zen Micro has been perfectly well behaved for most of its life but has recently begun to switch itself back on - even if I lock it in the off position. Customer support have been rather unhelpful so far with only standard replies about software probs. This fault happens with both the batteries so I'm guessing its a hardware fault. It doesn't get over used & hasn't been mistreated - it just started doing this of its own free will ! There's a ghost in my machine!
I've done a search on the board & can only find problems switching on - I have the complete opposite! It means the battery keeps draining & I don't realise until I pick it up to use it..... It takes about 4 attempts to shut down completely & even then, I don't trust it to stay off all day......
Has anyone else had this problem?
Does anyone know how to solve it or will it require a replacement maybe? It's still in warrenty but about 0 months old..........
Many thanks for any ideas.......
Mach

Hi
Many thanks for such a fast response!
To reply;
. I didn't know it had an alarm! So it seems highly unlikely (I hope!) that I have set it. Can you tell me how its done so that I can check that I haven't........
2. Where is the customer support based in the uk please? the email replies have been less than helpful as they include suggestions like this....& they have no other contact info than the email.
Plug out the headphone then switch off your player.After which plug in the headphone again.Does the player switch itself on?Then switch off your player with the headphone connected,After which plug out the headphone.Does your player switch itself on?
I'm not the most technically minded of people but I'd already advised them that this fault occurs no matter which battery is installed which indicates to me that its hardware at fault & so how can taking the headphones out solve that? (It doesn't by the way!) 3. Perhaps I wasn't clear about the problem - it doesn't switch back on at a set time - it does this the moment I've switched it off & keeps doing it until it gives in about 4 or 5 attempts later then it will stay off....or else I just take the battery out which is a drastic option but the best I could think of stuck on a train!
I love my little micro & have persuaded others to buy them as well but if its going to throw a wobbly like this then I can't recommend it anymore........ : (
Has anyone else seen this problem.... It just seems so weird!
I would refer to customer support if they would give me a UK phone number & address.......so I could talk to a human being.........
Any info on this please?
thanks once again!
Mach

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