Zen Micro - TouchPad problem and 2 suggest

Hi all,
i've bough Zen Micro just a week ago, and it works well with the standard song inside it.
then, installed the CD, upgrade all by support download and also upgrade the firmware.
When i've unplugged USB my touchpad seems not responding, also the power button. the only method to turn off it is removing the battery. -.-"
the only think that works are the volume (just up and down, but not click) and the hold on position. the other think outside the pad seems works well, it can connect to PC, can delete file, and so on.
i just put it without battery some days and when try to re-use, it works perfectly!
now i've upgrade the firmware to .0 and go back to the official released avaiable, and that happens again! but now also the volume pad don't work at all...
I think that it's only a software problem, but i can't reboot the player because my pad don't works !!!
but when i insert the battery and press the hold on the rescue menu appears, but the same button don't work for turn the zen off.
What can i do ?
Can have the 4 safety menu option via software? (suggest)
oh another stupid think, OT : when register in creative support, plz make the text box with the term of use readonly, because i can delete all the condition and press AGREE, so i think i virtually have no condition
sorry for my bad english,
regards

Lord_Dalamar wrote:
but when i insert the battery and press the hold on the rescue menu appears, but the same button don't work for turn the zen off.
If the controls aren't working in Rescue Mode the player is faulty unfortunately. You need to contact Creative Support.

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Creative Zen Micro: Driver problems and mo

Hello, hope somebody can help me out a bit here.
My Creative Zen Micro seems to have stumbled rather severely. I get a firmware error and the recovery menu. I've tried the Clean Up tool, Formatting it, and reloading the firmware doesn't work at all, as the Zen won't connect properly on my Win2k box (probably due to the lack of support for it on Win2k).
It does connect (sort of) in Windows Media Player, which is where I transferred most of my music to begin with, though now it displays nothing in the contents of the Zens harddisk (obviously this was before I formatted my Zen).
So I tried installing the drivers on my new computer which runs Windows XP SP2. The drivers install, but Windows doesn't seem to care. When I plug in the Zen I get a "Found New Hardware" message, however it can't seem to locate the drivers I just installed.
I think I might be able to get things going right if only the drivers would work on WinXP. Or it might just be that the Zen is totally borked. I'm unsure.
Any thoughts?

Really hate to bump my own thread.. but.. anyone have any ideas what to do?

Zen micro firmware problems, HELLLLP pleeee

i hope someone can help me...
i just got a zen micro for christmas
and it was working great
then today i was listening to a song, and i hit the pause button to hear something my dad was saying, and it didn't pause, i tried again, no luck. so i pulled the battery out and put it back in, and the screen says Firmware Problem and wont respond to anything i do. I tried downloading new firmware, but my computer like doesnt read the connection, when i plug it in nothing happens.
has this happened to anyone else?
can anybody help me?
help is much appriciated
seriously.
thank you!

nevermind i figured it out by myself
i just deleted my old firmware, and downloaded new.
is that correct?
well, it works. so it probably is right.
if not...oh well.
im floppy finished. :smileytongue:

Zen Micro connection problems with media explorer (my soluti

Hi all,
just wanted to share you my sollution to the connection probs with my Zen Micro. I have installed the MTP version of the firmware and found out it did connected to my machien (media player sync works) however media explorer was not able to install properly (it could not detect the device during install).
I found out that if I closed Acti'vesync (so it is not using the USB probing) it could detect the Zen Micro during install and media explorer installed properly. After this it only detects the zen micro whenever Acti'vesync is not syncing with my PPC or smartphone.
So therefore my sollution to this problem. Make sure Acti'veSync is not connected with a device thorugh USB.

What is "Acti'veSync?" I have installed the firmware and NapsterToGo and WMP recognize my Zen Micro but Zen Explorer does not. Maybe this will work for me. I didn't install CreativeMediaSource.

Creative Zen Micro 6GB/Problems with Power Switch and Firmw

The power switch on my Zen Micro has died. I can't turn it on or off unless I 'jump start' it from a USB cable and leave it alone to go into idle shutdown. I've had this player just three weeks and this is happened and frankly I'm disgusted. But wait, my story get's worse:
So before sending it back to Creative I thought that I should at least exhaust every possible cure. First on my list? A Firmware upgrade to v2.22.05. I downloaded the program and set about installing the new firmware but halfway through the process it hung and I had to end it prematurely. Now what I had was a ZM that apparently had v2.22.05 but was not being recognised at all by my computer. Media Explorer wasn't picking up on it and neither was WMP although strangely when I connect the device it's there in the Device Manager...
So, check back with the website and it said to download an update for Mediasource and that should solve the problem. Downloaded the patch but then realised that I hadn't installed Mediasource on my computer (can't remember why I didn't though). Went back to the downloads page and downloaded Mediasource. Tried to install it but I can't. The reason? because my computer isn't detecting the ZM and I can't install it until it recognises that it's there.
As a last resort I thought that I would try to use 'Rescue Mode'. Seemed simple enough, remove the battery and hold down the power switch. Then put the battery back in and wait for the rescue screen to come up. Seems easy enough. Oh wait, I don't have a working power switch.
What I do have though, is a small piece of plastic and metal that I can't turn on, can't turn off, can't put any songs on, can't listen to, can't fix and can't be bothered with. I have a ?60 paperweight.
Anyone at all have any idea what I should do? I just want to put it all in a box and send it back to Amazon with a request for a full refund or a threat to take them to the Small Claims Court.

Although a failed power switch is not unknown, I only recall seeing two or three other cases of this. It's not common.
If WMP isn't working with the device having v2 firmware something is wrong. Unfortunately this can be difficult to fix, but take a look here in the Zen FAQ at Nomadness.net.
MediaSource won't detect the player if there's some issue e.g. WMP0 not detecting it. You can of course also try installing Zen Micro Media Explorer (Creative Zen Micro Media Explorer Web Update to be specific) which has MTP support.
Are you are presumably under guarantee, and as you bought from an Internet store, it's best to return it direct to Creative. Contact Creative Support to arrange this.

Zen Micro "Firmware Problem" - One solution and what to do BEFORE it happ

My Zen Micro 6GB recently croaked with the dreaded "firmware problem" message. After a call to support, I was told to send it in, however I was later able to connect to the unit and download new firmware.
Here's what happened:
In the middle of a playlist, the unit froze, displaying "firmware problem."
- I took the battery out and powered up in recovery mode, then tried both reboot and reforomat. No luck; Still got "firmware problem."
- I downloaded firmware updates, thn connected the unit to my laptop, which does not have MTP media explorer installed. The laptop does have Yahoo Music Engine and Windows Media 0, both of which are used regularly to copy music to device.
- The computer recognized the Zen Micro, but the firmware update did not run, saying it could not connect to the device.
- Retried several times, after reformatting, etc.
Now, here's what seemed to fix it
- Let the battery drain completely while in the unit
- Connected the Zen Micro to a computer with the MTP media explorer already installed. This is a system that is also used to regularly download music to the device.
- Allowed the battery to charge for an hour
- Started MTP media explorer, noticed that device went into "Recovery Mode"
- Ran the firmware upgrade and it installed.
This is conjecture, but it seems that the MTP media explorer must be running to launch the firmware upgrade, but you can't install MTP without a valid device connected. I don't know why this is - maybe some kind of copy protection scheme. I only had it installed on one of my computers because it seemed unnecessary and I hate loading software that I'm not going to actually use.
This is what worked for me. Hope it works for you.
I'm still really disappointed with Creative's warranty terms, lack of phone support past 60 days and failure of tech support to recognize the problem and offer a solution, but my unit is working again and I didn't have to send it back!

By "MTP media explorer", do you mean the MTP/PlaysForSure version of Zen Micro Media Explorer? The earlier versions say "(for MTP devices)"; the latest ones say "(for PlaysForSure devices)". Or do you mean the Microsoft "MTP icon" in My Computer, which should appear on all MTP-capable systems (including your laptop)?
I don't really think it's a DRM or copy protection issue; I think the "firmware problem" is wiping out the hardware code the firmware installer uses to confirm that the device is indeed a Micro instead of, say, an iRi'ver. I suspect ZMME is one of the alternate means it uses to confirm that a Micro is connected. (An issue for further testing is whether ZMME should be launched or just installed.) Firmware fails on all kinds of devices; I suspect this is just a peculiarity of Creative's MTP/Janus firmware installer.
This is likely to be a significant issue for the FAQs and/or Creative knowledge base. With a growing number of MTP/Janus players in the Creative lineup (Sleek, MicroPhoto, and shortly Touch & Xtra), it probably won't be just a Micro issue in the future.
Edit: I just read the other thread, and they seem to solve it by going to a system without Creative software and installing the ..0 firmware. So there seems to be two solutions for now:
If you don't have any Creative software installed, reload firmware and run the ..0 upgrade. (If you need 2.x firmware, then install the Creative jukebox driver and run the 2.20.05 upgrade; you can uninstall the driver afterwards. Sorry, but some of us need 2.x firmware.)</LI>
If you have the 2.x ZMME installed, open it, then reload firmware and run the 2.20.05 upgrade.</LI>
Message Edited by RBBrittain on 0-9-2005 0:06 PM

Zen Micro touchpad not respond

Hi everyone I bought my Zen Micro just after Christmas and have not had problems with it until recently. Each time I turn the player on, it is playing a song but the touchpad is not working meaning I cannot change song, change volume etc. I've made sure it is not on 'Hold' and also removed the battery for a number of hours but this has not resolved my problem. Anyone else experienced this or have any suggestions as to how I can fix it without having to send it to Creative? If not how do I go about contacting Creative and sending them my player to be fixed?Any help much appreciated?Cheers

Addlcove wrote:
try to update the firmware first, even if you have the latest version, that's the first thing the support is gonna ask you to do anyways
That would be a good idea if it is possible to actually scroll to the Reload firmware option and select it...
Do try it though, you never know...
If not however I doubt it is a firmware/software problem, probably the touchpad was somehow damaged...
Just contact Customer Support (see support at the top of this page?)
Best of luck...

Zen Micro Photo Problems- Please He

Hi all, I have enjoyed my zen micro photo for the past year with relati'vely little problem, but recently when i plug the zen in, it won't light up nor charge and seems like the computer didn't even know it's plugged in. Another serious problem is that if i do get it to charge, after i remove the zen from the computer, it won't turn back on! and it also keeps shutting down by itself if the heaven was merciful that day and the zen managed to turn on. Any solutions? Please help me!

what error message to you get, does the micro think its detected, is it charging and all that. that firmware will let the computer detect the player in the same way as your old one.
have u looked in device manager to see if its a problem device?
basic suggestion try to work out where the problem lies, test it on another usb cable, another usb port another computer. try and find out where the problem lies, then its easier to help.
regards olly

Zen Micro: firmware problem with 2.00.

Hello,
I just bought the Zen Micro and did an upgrade of its firmware to 2.00.2 before playing around with it.
I then ripped CDs using WinMP 0 and tried to sync the device.
After around 30 songs, the Zen Micro did not accept any more songs.
I also tried the Zen explorer way by copying files directly to the device.
Same problem after about 30 songs, the device stops responding...
Any clue?
Thank you
Nicolas

First easy thing to try is a disk cleanup. To access the Rescue Mode on the Zen Micro, remove the battery, hold the power switch to the "on" position, reinsert the battery. Choose Disk Cleanup from the menu. Note: Disk cleanup should not remove your tracks. It searches through the disk for files and rebuilds the index, and can be useful for correcting any strange behaviour.
If that doesn't help, and to check if there is an issue between your PC and the player, try and find another PC you can test with. If the other PC works OK this suggests a USB incompatibility, so the quick solution might be to buy a good quality PCI USB card like Adaptec or Belkin. Not a wonderfully elegant solution, but USB cards are generally cheap and it might solve the issue immediately.

Creative Zen Micro Photo Problem (Detecti

BEFORE I CONTINUE, REFERRING TO THE KNOWLEDGE BASE DOES NOT WORK FOR ME, I TRIED THE STEPS BUT THEY SIMPLY DON'T WORK.
HERE IS THE PROBLEM:
YESTERDAY, I RECEIVED MY ZEN MICRO PHOTO BLACK 8GB in the mail, and was able to get the charging started through my computer after installing the required software (mediasource, media player, wmp 9.5 codec, etc). Before I started the charging, I connected my player's USB cable to the back of my pc. Windows XP w/SP2 prompts that it 'found new hardware.' I go ahead and check in my computer if the player would be able to be accessed. I also confirmed with Creative's mediasource software, and it claims that 'no player was detected.' I did the same in windows media player 0, and says that no hardware was detected. I confirmed to make sure that the USB cable was properly connected, and it was. I tried all the ports and tried other devices through them, and they were able to be successfully detected and used, (i.e; web cam). I don't understand why my creative zen micro photo would not be detected by the software included. Windows is requiring me to install some sought of driver for the player, but I already installed all the required utilities and codecs. I believe it is charging and is detected by windows but not as a removable storage, etc, just 'FOUND NEW HARDWARE', and then no drivers found even through the CD creative provided me. I am also fearing that the battery is taking a long time to charge. This morning I saw that the player was on, but was still charging(I assume). I decided to charge while the player was turned off. Hopefully, now it will be fully charged while the player remains off. I will check when I get home. In the mean time, would some one please assist and respond to me for resolving this situation ASAP for the detection of the player. Thank you very much, Arjun (please do not further me to the knowledge base site as I have already tried all the steps, and no improvement what so what in successfully operating this player. Thank you. Just to add on, I also attempted for a firmware update, and the utility said it was not able to detect the player either, so I wasn't able to even complete a firmware update. Please assist me, URGENT. Thank you.

I sadly am very unhappy with the ZEN Microphoto 8. I was planning on leaving on a trip in the morning and found that suddenly my laptop no longer will recognize my device. I hasve been using the device for several months now with no problems at all, unitl this afternoon. It went into recovery mode and no matter what I tried I could not get it out.
I was finally able to unlock the unit by connecting the unit to my desktop. I was then able to install the firmware update. But now the unit will not work on my laptop at all. All of my media is on my laptop. I have tried several cables to no avail. I am sure that someone is going to mention the suggestion that the device not be used on a laptop, however I find it frustrating that after so much time the unit suddenly does not operate. I tried all of the suggestions in the support section. And it seems truly sad that this might just be due to the cinnection to athe laptop, considering the number of people that now use these as their primary PCs.
If any suggestions can be provided as to the cause of this problem I would love to get it fixed.
Eric

ZEN MICRO - White Scren and impossible to run Recovery M

Hi,
I wrote to Creative support but not received any info to be able to fix the problem with my device.
It seems that it works connected to the PC. I am able to read the files.
BUT
The screen is 3 seconds white, without any written and then go off immediately.
I tried to run the Recovery mode as suggested and also I have upgrated the firmware.
NO CHANCE....
What's happend?
What I have to do?
Do _I have to repair ir? IS It broken?
thanks!

I'm experiencing the same confusion myself.
My Micro came with .02.05 f/w installed. It's not the firmware itself that is confusing; it's the accompanying software. After using it for a few days I decided that I want to continue using it without MTP, so I set out to upgrade to the ..0 f/w. Here's what I find on the Creative support site:
* I selected "Step by Step Zen Micro Firmware Upgrade Guide"
* Next I selected "Zen Micro Upgrade Application Guide" and "Windows XP"
* Here I selected "No" for Would you like to use on-line music subscription services?"
* Now the conflicting direction. The next page, which is for NO music subscriptions, says I need the following software:
Latest Creative Application Package
Zen Micro Media Explorer for Creative Zen Micro without PlaysForSure functionality
This software update package is for Zen Micro Media Explorer (version 4.00.3 or earlier) users only. This package contains the following updated applications:
* Zen Micro Media Explorer (version 4.00.8)
* Sync Manager (version 4.00.5)
* Jukebox Type II Plugin (version 2.00.07)
Zen Micro Media Explorer 4.00.8 for Creative Zen Micro (Software Update Package for Zen Micro Players without *PlaysForSure/MTP Firmware)
ZENM-WBPDE--LB.
* However clicking on the above link brings me to a download page which says this:
Filename: ZENM_PCAPP_LB_MTP_PDE.exe
Creative Zen Micro Media Explorer Web Update
ZENM-WEBUP--LB
This web update enables you to enjoy new and improved features for your Zen Micro player.
This web update package includes the following applications:
* Zen Micro Media Explorer (version 4.00.27)
* Zen Micro Media Explorer (PlaysForSure?) (version .00.2)
* Sync Manager (version 4.60.0)
* Import Wizard (version .60.2)
* CD Ripping Wizard (version .60.09)
Note the difference in version numbers? Which do I really need for Micro firmware ..0? (BTW, this board s/w is terrible - why no BBCode?).
Thanks for any help here.

Creative Zen Micro Firmware problem: "Device not connected, please connect your devi

After an exhausti've search, I've found the fix for losing your firmware and not being able to update it via download from the creative.com. To explain my problem, I had issues with my device connectivity, so I tried to option of reloadinging my firmware via Recovery Mode (option 3, 'Reload Firmware'). After selecting this option, I tried to download and update my firmware via the creative.com website. The module to update my firmware displayed the error message "Device not connected, please connect your device." After about 2 hours of trying various suggested fixes, I found a relati'vely easy fix by running together various suggestions I found for other problems. First rollback your Windows Media Player (WMP) via the instructions found on this page: http://www.auditmypc.com/uninstall-m...layer0beta.asp. Restart your computer after rolling back WMP.
When your compter restarts, insert the "playsforsure" CD labeled "Easy Start CD." Follow the directions for reinstalling WMP. After WMP is reinstalled, restart again. When the computer restarts, return to the CD and follow the directions in the prompt. Reconnect your device when prompted. Once you reconnect your device, it may not function right away. If this is the case, go to the 'Start' button, under 'Control Pannel,' select 'System.' Under 'System' select 'Hardware' and then 'Device Manager.' Find your portable device under 'Uni'versal Serial Bus controllers.' Click on your device and select 'Uninstall' from the small icons at the top of the window. When this is completed, unplug and plug your device back in. After this is done, click on 'Scan for hardware changes,' also a small icon at the top of the window. If your device had the problem mine did, it should now be recognized. Go back to the Creative website and download the latest firmware. The module should now find your player without any problems.
The only thing I can figure is that the "playsforsure Easy Start CD" must have a device driver that solves the problem that you can't find anywhere else. I hope this helps someone out there (tech support was telling me that I was going to have to ship my device back to the company I bought it from to get it exchanged...which would have taken at least a month, I'm sure). Good luck to you all.

For all of you non-technical Micro owners:
I found a fix for this that I hope will help others out.
When I want to Sync tracks to My Zen using Yahoo Jukebox or WMP, I simply reboot my machine with the device PLUGGED IN. After Windows starts up, my applications recognize that the Zen Micro is connected. Good Luck.

Zen micro connection problem. please he

Hey all,
So my 5gb zen micro had the headphone jack problem and i sent it back for replacement. I've just got it back today and tried to load songs into it but my zen micro could not be detected by the computer. My previous zen micro was version .0.03 (purchased in december 2004). my new zen micro is version ..0.
please help, thanks!

what error message to you get, does the micro think its detected, is it charging and all that. that firmware will let the computer detect the player in the same way as your old one.
have u looked in device manager to see if its a problem device?
basic suggestion try to work out where the problem lies, test it on another usb cable, another usb port another computer. try and find out where the problem lies, then its easier to help.
regards olly

Zen Micro USB Problem - Have tried most solutions, none wor

Alright, I recently recieved a Zen Micro and I am having problems already. I charged the battery, installed the software, but the device could not be recognized in any programs. I am running Windows 98SE. The computer itself can read the device, because when I plug it into both my computer and my roommates computer it says that it has found a new device. But it says that there are no drivers installed, even when I install them.
One help page suggested I go into Recovery Mode, which I did, and to reset everything. Now I can't even reboot the firmware onto the device. When I turn on the Micro, it is still in Recovery Mode.
Aaaaaah, I'm going insane. I've searched and searched and tried so many different things. Any help is greatly appreciate.
Kris

What you may have chosen in recovery mode is "reload OS" which will delete the firmware from the device, and cause the player to always restart in recovery mode.
The first problem to solve is the connection, so download the latest drivers from Creative (Creative Zen and Jukebox Driver Upgrade version .30.03). I guess there's a possiblity the player shipped with the v2 firmware, which will only work on Windows XP. It's going to be hard to check though as you erase the firmware that was on there, but it can still cause issue.
Try the driver download first, connect the player (while in recovery mode) and see if it's detected. If this doesn't work then check Device Manager and see if the player is listed and what problem there is with it.

Zen Micro Install Problems -- H

Hello All,
I just got my Zen Micro yesterday and I've been up all night trying to get the thing working so please bear with me.
The problem that I'm having is I install the software from the CD it says that installation is complete but every time I connect the Micro to the computer the found new hardware icon comes up but then the found new hardware wizard runs and wants me to install the software again. I've read hundreds of post regarding this problem and have tried a lot of the suggestions given but still no luck. I've uninstalled and reinstalled the software more times than I can remember right now also with no luck.
Key Points
Firmware version is .02.05
When I connect the Micro there is no docking screen it goes straight to now playing.
It does show up in device manager and when I double click on it the following is displayed:
This device is not configured correctly. (Code )
To reinstall the drivers for this device, click Reinstall Driver
I click on reinstalled driver and again the found new hardware wizard starts I tell I'll fine the driver myself but when I look in the creative folder there is nothing there. I click on the driver tab and it tells me
Driver Provider - Unkonwn
Driver Date - Unavaliable
Driver Version - Not Avaliable
Digital Signer - Not digitally Signed
I click on the details tab and get the following which I have no idea what it means.
USB\VID_04E&PID_4E\00525503908B
I've tried running both WMP 0 and Zen Media explorer and both tell me there is no device connected.
Whew I'm pooped
My only option at this point is to take it back to Circuit City and get another one but I'm affriad the same thing might happen.
Any help would be greatly apreciated.
Thanks.

Hi! Returning it isn't the solution you are right.
First you might want to clean the disk and reboot it. You do that by shutting it off. Take off the battery back slide the battery out then put it back in and hold the on button on for a few seconds and a
reboot screen will come one. has a clean disk, reboot. I would do that first.
If you want to use a download service for music other than napster you need to upgrade your
firmware. I wanted it for real rhapsody so chose the play for sure download. Had a little trouble
getting it to recognize the machine but it did.
You also need to check the device manager. Right click My Computer, left click properties, check
device manager to make sure the Micro is in the USB bus ports with no problem.
If there is a problem you might click on it and make sure the device is enabled.
I love mine now that i've gone through the installation hassles. Great sound easy to use.
Just not easy to get started.

Zen Micro - TouchPad problem and 2 suggest

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