Zen Micro troub

I've just about had it with Creative and their shoddy Zen Micro.
My first Zen Micro worked for about two months before the headphone jack gave out. I returned it, and recieved another player that didn't work at all. The touchpad was really sluggish and unresponsi've, despite my turning the sensitivity all the way up, reinstalling firmware, cleaning up my library, rebooting, etc. I sent that one back, and I got the Zen Micro I currently have, which has several problems with it.
The first problem I experienced was that the player would shut down completely if it weren't playing music in about 30 seconds. I checked the automatic shut-down, and it was set at fi've minutes. This kept happening, but stopped once I played music.
The second problem I experienced was that the touchpad was really unresponsi've, despite the sensitivity being all the way up. I had to touch the seek button several times to get to the next song -- the player didn't acknowledge my action until the second or third try.
The third problem is that it occasionally freezes, and I have to remove the battery to unfreeze it. After that happens, I go to safe mode, reboot it, and it works fine for a while longer. It only freezes when I try to go to the next song -- the icon in the upper right corner says it's trying to go to the next song, but nothing ever happens.
Is there any way to get my money back or just fix the problem (I'm still under warranty)? I'm really, really sick of Creative sending me back more and more shoddy Zen Micros.

I'm on my third Zen Micro in two months. Never thought I'd be one of the people getting the bad luck with merchandise, but yeah.
First one:
I shut off computer with my Zen Micro still plugged in via USB cable. The screen froze, and then disappeared permanently.
Second one:
We took the first back and got one that someone returned. It was previously opened but still had original packaging, so BestBuy claimed it was "new." Well, it had a loose head phone jack and 4.6GB of storage, as opposed to 6GB as stated on the box. So... I put it back in the original packaging, and took it back. It looked brand-spanking new. I think BestBuy was lying to me because I packaged it back up and couldn't tell it from any other unopened product.
Third one:
So far, so good. Working touch pad, screen is still in tact, fixed headphone jack, as well as 5800MB of storage, much, much closer to 6GB than the shotty 4.6GB one they handed off to me. But if this one screws up, I am going to get an 8GB Zen Micro Photo...

Similar Messages

Zen Micro Jack Socket troub

Hi all,
Got a silver zen micro for crimbo and I gotta say Iove it, the desktop software is a bit clunky in operation and crashes often but I can wait for an update....
I do have a problem with it though, the slightest wiggle of the headphone jack causes dreadful playback problems. The sound doesnt drop out from either channel but becomes distorted, sometimes the bass frequencies dissapear and I'm left with a thin and distant sound and at other times the distortion is like very bad encoding noises - garbled . Does anyone else suffer this problem or have any suggestions apart from RMA? This is not an issue with the phones or the lead, I've tested with several pairs and the distortion is coming from the player.
If I can fix this problem I'd happily recommend this player as it kicks ass in every other way.
Thanks
tonga

I have the same problems with a week old black Zen Micro. I am returning mine and won't buy another one till they have fixed the problem. The player worked well for three to four days and now gives good sound most of the time but a slight touch to the headphone plug and sound becomes distorted or the vocals would disappear. Looks like a poorly soldered headphone jack or a loose connection. Other than that it is a great player but useless if headphone jack has quality issues. The other issue I experienced was that the player would turn on automatically when it was off and the headphone plug was touched. That problem got fixed with the new firmware upgrade (v.3). I have not tried the v2.x firmware upgrade since that requires a reformat (or deletion of all data).

Zen Micro - transfer lock ups with latest firmwa

I've been trying to transfer mp3 files to my firmware upgraded Zen Micro and find that the transfer slows down and then locks the player after 30-40 files have successfully copied. This happens with ..0 and 2.2.02 firmwares.
The player will then remain in a 'acti've' docked state (black arrows) until the battery is removed. After this lock up tags on the mp3 files are messed up and display Chinese looking characters in the Details View.
This happens on two different computers with USB2.0, one Intel based and the other AMD.
Two questions - anyone know if this is a known issue being worked on for an imminent firmware update? And secondly - is the problem aggravated (or even created) because I am trying to copy files over from a directory tree (mp3's sorted into artist/album/ folders) rather than one flat folder with all mp3s in it (ie. in one single folder).

nzOdy wrote:
I've been trying to transfer mp3 files to my firmware upgraded Zen Micro and find that the transfer slows down and then locks the player after 30-40 files have successfully copied. This happens with ..0 and 2.2.02 firmwares.
The player will then remain in a 'acti've' docked state (black arrows) until the battery is removed. After this lock up tags on the mp3 files are messed up and display Chinese looking characters in the Details View.
This happens on two different computers with USB2.0, one Intel based and the other AMD.
Two questions - anyone know if this is a known issue being worked on for an imminent firmware update? And secondly - is the problem aggravated (or even created) because I am trying to copy files over from a directory tree (mp3's sorted into artist/album/ folders) rather than one flat folder with all mp3s in it (ie. in one single folder).
I'd try transferring fewer files at a time and see if that works.
You might be on to something with copying from a directory tree too. See if transferring the files in smaller groups from one folder helps out.
You can always organize the artists/albums later in Zen Micro Media Explorer or Creative MediaSource.

New Zen Micro will NOT connect!

Hello all,
I just bought a Creative Zen Micro player. I installed the software, charged the battery to full and guess what.....the Creative software does not recognize my player as being connected. And yes, I've checked device manager to see if it appears. It does, with the correct name and everything. So what is the problem? I've read other messages on this forum about this problem but it usually seems to be a problem after installing a new version of firmware. But this hasn't been done in my case because I haven't been able to get the stupid thing connected in the first place.
I'm confused as to what to do next. I've tried resetting it by removing the battery and then holding the power button but this hasn't worked either. I first was using a usb hub to connect but after reading that you should avoid this, I tried plugging directly into a usb port on my machine. That also didn't make a difference. I've unistalled the player from the device manager about 5 times and reinstalled it. I've tried reinstalling the creative software/drivers about 5 times and no resolution. I've followed instructions from the Creative website step by step as the proper way to install the software but nothing works. I'm extremely disappointed to bring home a product that does not work out of the box. Oh, and yes I have Windows XP Pro so the OS isn't the issue here. I guess I will just return this useless product unless someone else has another idea that I could try. I'm really at my wits end.
Thanks for listening to this short novel,
Drawn-a-Blank

The software that will not recognize the player is the Zen Media Explorer and Media Source. I'm not sure what firmware I have and I can't check since I'm not at home. But, I can't install new firmware even if I wanted too since it won't connect. However, I have downloaded the lastest drivers but I don't think I've installed the lasted version of Zen Media Explorer, so I guess that is one other option.
Message Edited by drawn-a-blank on 07-23-2005 09:30 PM

Bought Zen Micro to replace Zen Nano Plus - Can't get it to work

HiSorry if this was answered somewhere, but maybe i'm just dense. Can't seem to get things going. I used to have a Zen Nano Plus which worked fine on my PC - Win XP SP2.Picked up a used Zen Micro - I thought that it would be better because of bookmarking - but I have yet to get it to work.Zen Micro says Version 2.20.05?Here is a list of what it says is loaded on my PC[Creative Product-PID][Installation Log]
8 May 2006, Creative Zen Nano Plus Pack
8 May 2006, Creative MediaSource Zen Nano Plugin .00.07
8 May 2006, Zen Nano Plus Media Explorer 2.00.0
8 May 2006, Creative Audio CD Ripper .60.0
7 May 2006, Creative MediaSource Plugin for CD Burner 3.0.8
7 May 2006, Creative MediaSource Player/Organizer 3.30.2
7 May 2006, Common Audio Driver Interface .03.29
3 May 2006, MediaSource AudioSync Plugin .0.03
3 May 2006, MediaSource NOMAD Jukebox 2/3/Zen Plugin .0.03
3 May 2006, Creative Music Store Plugin .00.09
3 May 2006, Creative MediaSource Zen Nano Plugin .00.03
3 May 2006, Creative MediaSource Player Skin Pack .0.06
3 May 2006, MediaSource NOMAD MuVo Plugin .0.0
3 May 2006, MediaSource CD-ROM Burner Component 3.0.
3 May 2006, MediaSource Detector 3.00.7
3 May 2006, Common Audio Driver Interface .03.
3 May 2006, Creative MediaSource 3.20.57
3 May 2006, Audio Device Selection .0.05
3 May 2006, Creative System Information .0.3
3 May 2006, Zen Nano Plus Media Explorer .0.03
3 May 2006, Creative Audio CD Ripper .60.06
Have tried to download drivers and software for Zen Micro. When I try to run it though, it does not install because it says that I do not have device connected. Have erased everything off of Zen Micro, but have not reformatted. When I attach Zen Micro to PC, Zen Micro displays "booted" & PC displays "Zen Micro" for a second or two, then switches to "MTP Device"?. Do I need to erase everything from the Zen Nano Plus first?2. What do you think my next step should be?Thx???

Welcome to the Apple community.
If you are referring to adding a secondary account, to a single device, then you can do this at system preferences >mail, contacts & calendars.

Creative MediaSource won't recognize my Zen Micro all of the sudden!! What is going o

When I first began using my Zen Micro, Creative MediaSource worked fine. I could start my player and it recognized it right away. Then I was told I had to update my firmware and download an update to MediaSource. I did both but shortly thereafter I started having problems! Primarily, when i plug in my Micro a window pops up where I have 3 options, none of which are Creative MediaSource. The window has "MTP Media Player" across the top bar, but i havn't a clue what the "MTP" stands for. The 3 options given are "Sync your music using Napster", "Synchronize media files to this device using Windows Media Player", and "Take no action". I initialy tried "Take no action" and then opened MediaSource only to find it didn't recognize my Micro any more. I then e-mailed Creative for help and got a reply telling me to.............
Thank you for contacting Creative Technical Support.
In regards to your issue, you can try uninstall and reinstall
MEdiaSource with these procedures.
. Click START -> RUN -> type MSCONFIG and click OK.
2. Click SELECTIVE STARTUP and then uncheck LOAD STARTUP GROUP ITEMS.
3. Apply the changes and reboot the computer when prompted.
4. Uninstall MediaSource from the system using ADD/REMOVE PROGRAMS.
5. Manually delete the MediaSource folders from the computer system :
C:\PROGRAM FILES\CREATIVE\MEDIASOURCE
C:\PROGRAM FILES\CREATIVE\CTCDDB
C:\PROGRAM FILES\CREATIVE\MEDIA MANAGER
C:\MEDIA\MUSIC
6. Right-click your My Computer icon and click Properties.
7. Click the Hardware tab and then click Device Manager.
8. Remove any listings for Creative NOMAD products in the Device
Manager
(they will most likely be located in the Uni'versal Serial Bus
Controllers category).
9. If you have a category call Other Devices, look for listings in
there
called USB Device. If you have any, remove them.
0. Install MediaSource only from the original installation CD.
NOTE: DO NOT OPEN MEDIASOURCE WHILE PERFORMING THESE PROCEDURES.
Also, you can try reloading the Zen Micro's firmware through recovery
mode.
Move and hold the Power button to the Power On position and re-insert
the battery to the Zen Micro. Hold the Power button until the rescue
mode appears.
Clean Up: Performs a disk scan on the players hard disk
Format: Formats the players hard disk All contents will be lost
Reload OS: Reloads the Operating System on the Jukebox. Do not select
this option unless you have downloaded the firmware. Reloading your OS
will not effect the contents of the files stored on your Jukebox Zen
Reboot: Reboots the device
Please attempt the options 'Reboot' and 'Clean Up' first. If they do
not
help, you must try 'Reload OS'. To do this, you must have a downloaded
firmware from our website ready. Please let us know the results after
these steps, as soon as possible.
For faster service please reply with previous correspondence when
replying to this email.
Best Regards,
Technical Support
Creative Labs Americas
"Get Creative"
I followed the directions, but 3 of the folders listed in step 5 didn?t exist (only C:\PROGRAM FILES\CREATIVE\MEDIASOURCE did), there were no Creative NOMAD products listed as in step 8, and there was no ?Other Devices? as stated in step 9. I did everything else for all the steps through step 0.
I then re-installed Creative MediaSource from the CD only to find it still didn?t recognize my player! I?ve now done this twice with the same results!
Zen Micro Media Explorer doesn?t even recognize my Micro when it'ss plugged in! It just keeps saying ?The device is not connected. Please connect your Zen Micro to the computer?.
I?m hardly a tech expert, but it seems to me that something on my PC is detecting my player and decieding for itself that the only 2 programs it will let manage my Zen Micro are Napster and Windows Media Player. If this is the case where do I go from here?!?!
Moderator Note: Removed the name of the Email Advisor. Please do this in the future when posting email responses from Creative.Message Edited by Jason-CL on 07-2-2005 02:05 PM

LakeTahoeGuy,
Just as SSR mention, if you're using v2.xx.xx (MTP) firmware then you will need to get the correct version of Media Explorer that support this firmware and also install the MTP plugin for MediaSource. Both the software and plugin are available from the site SSR mention.
Jason

I've installed firmware for my zen micro, now i can't use my creative software! Please he

I wanted to download some music from napster and to play it on my player it told me I needed a firmware upgrade. I knew from buying my player that I probably would need to upgrade so I did. Once I installed the upgrade, and plugged my zen micro in and now it will only let me use windows media player? to transfer my music to my player. I hate this software as it doesn't work brilliantly, I was really happy with the creative software, but now when I plug in my micro and open the creative software it won't recognise it. I've tried reinstalling the creative software but its made no difference. Also, a box keeps coming up with something called MTP what is this? Can anyone help me with this problem? I would really appreciate it!

MTP is microsoft's media transfer protocol. Essentially, your micro can now connect to WinXP SP2 computers with WMP0 without loading Creative drivers.
The new firmware you installed allows you to drag and drop files to your micro using windows explorer. In order to use any of Creative's software, you'll need to download and install updated versions from their website.

How to transfer all music in my Zen Micro to either my PC or another mp3 player....help ple

i have a creative micro zen with about 000 handpicked and some very hard to find songs on it...i don't really have trouble with the player itself, just the software and the continous problems seems like everyone is having with something... my question is this..........if i wanted to get another mp3 player as a backup in case this one crashes, then what does everyone think about one of the smaller ipods? what about their software and such? and, if i do decide to get an ipod, then how would i transfer all these 000 mp3 songs onto the new ipod? would there be an issue with the fact that they are not bought from itunes?? would it not be safe to do that? and if it is okay to do that,? how would i transfer the songs back onto my PC, as i have tried everything suggested on this board recently in trying to do that using Mediasource and it just won't work even after downloading all new plugins etc. if someone has an idea about this, please let me know step by step if possible about how i can get these songs that are valuable to me from my zen micro, to my computer, and then onto another mp3 and if ipod (nano for instance) is a wise choice or if there is another player in the same category that others have found they have waaaay less problems with and better support/service with it's?any help anyone gives would be greatly appreciated!? i appreciate all the suggestions to my other questions as well!?thanks,barb

for a new mp3 player, i would get this one, its awesome (and the one i would get if i had a choice instead of my microphoto that broke)... here's a link
http://reviews.cnet.com/Samsung_YP_T9_4GB_black/4505-6499_7-3208083.html the 4gb one is $80, the 2gb one is $30... so thats cheaper than an ipod, and much better features and stuff

Can I transfer Music from One Zen Micro to another Zen Mic

Hello,
I've had my Zen Micro (Green) for 3 weeks now and now my girlfriend wants one a Zen Micro too, which she'll get in the next few days. I was wondering if there's any way to transfer mp3s from my Zen Micro to hers?
I was thinking if I plugged 2 Zen Micros into my PC and then load up the Nm=oman Player and just drag the songs from one Zen Micro to another......will that work. Or is it best to just drat the songs onto the PC and then transfer them onto my Girlfriend's Zen?

I would imagine you can do that .... although you may need the latest firmware 2.xxxxx which would mean you have to use WMP 0 ...
I should wait until she gets hers then plug it into your PC and see if it recognises it .... if it does you have no worries .. if not post again and everyone will do there best to help out

ZEN MICRO won't hold it's charge!!!!!!!!!!

I have owned a 5GB Zen Micro for about 3 years. Up until about 4 months ago I had no problem with the unit holding it's charge for several hours. Now I can't get it to last for more than 0-5 minutes when using the FM radio. By that time the battery indicator shows hardly any charge left and then it does dead. Any [email protected]

krw99 wrote:
Thanks for the suggestions guys. I had considered the possibility that the battery may indeed be at the end of it's life. As it turned out I also googled the model and battery name, and came up with a Canadian site that had?them on ?sale and decided that with postage it would be just as cheap as getting it'sdirectly from?the US with higher postage costs and the exchange rate. I love this model so much I hope to keep using it for years to come provided I have no further more costly problems. Despite it's greater thickness compared to similiar models it is a very attracti've looking unit.
The reason I chose?the Zen Micro?in the first place, as opposed to an iPod?was because I could replace the battery if need be, and also for it's FM radio capability. I?did have to have the chip that contains the earphone jack connections replaced last year, as many other owners have also had to do. But it was worth the $60 it cost me.
Cheers,
KRW99
I had originally planned to buy an iPod back in '04, because everyone else had one, but after I saw? this video I decided to do some more research. I ended up with a 5 Gb Zen Micro in February '05 and wondered why anyone buys an iPod, when a far superior product was available from Creative.
The original battery started? to go about a year and a half ago, so I popped a new one in and kept on enjoying it. I thought that I would finally have to say goodbye to my little friend when I accidentally dropped it onto a tile floor. The dreaded click/whirr...click/whirr...click/whirr... of a dead hard dri've.
I read a few posts on the Say Goodbye to My Little Friend (Zen Micro)? thread and replaced the dead hard dri've with a SanDisk 8Gb? Ultra II Compact Flash card, using the instructions on? this page.
I was so happy to see it boot up aain and once the firmware was loaded, I started filling it up with some of my favourite music. It's nice to have an extra 3 Gb of storage space too!?
Notes about the iPod's Dirty Secret video can be found here.

Creative zen micro working with itunes.

for i long time i have been using the musiclibrary organisation tool provided by creative... and i have been satisfied...
but last week i discovered itunes... for all i know itunes was originally for apple products only (such as the ipod)... but i read various articles concerning this topic... and i found out that some people believe that it is possible to work with itunes and the zen mico... and here is the point: "How can i tell itunes to work with my great player zen micro?"
just to make sure that there is no offense... i liked the creative tool very much, but from my point of view itunes has got a tiny lead in inconsiderable details...
so i'm counting on your help... hoping to get an answer soon... jok3r

Zach,
Have you try the legacy driver in this post before with WMP9? Although the Micro Photo player isn't listed in the list, other forum member has posted success with the driver so if you haven't try it yet might as well give it a try.
Jason

Creative zen micro line-in recordi

I read a review of the zen micro at CNET.com, and their short video clip tells me that the zen micro has line-in recording. However, nowhere does it state/mention that feature in the zen micro homepage, nor is it mentioned in any other site. I would just like to confirm that the zen micro doesn't have line-in recording...

Yep, the CNET.COM video review did mention about a line-in recording function. But maybe because that video was recorded way before the Zen Micro was actually launched, therefore there was a mix up in information. And so no, Creative Zen Micro does not have a line-in recording function. However, the Zen Neeon and Zen Nano Plus does have line-in recording if you're interested =)

Creative zen micro in the c

is there anyway i can hook my zen micro up in the car so it plays through my speakers and radio deck? . i see they have a belkin zen thing, but is that just a holder for it for going in your cup holder? if i cant listen to my zen in the car im tossing it and getting an ipod, i have enough problems with the welding on the head phone jack... .

If you've got a cassette player in your car, you can play your micro thru that (I do it all the time) using a cassette adaptor you can get for around $20 from practically anywhere. If not, seems like you'd have to go the FM transmitter route which will cost you more (see link). If your car has a single jack port (like the one used to connect your headphones to your micro), it should work with more than just an Ipod. My friend uses his for a non-pod product---you'd just need the little cable to go from your micro to your car's jack. http://us.creative.com/products/prod...57&product=427

Creative Zen Micro with a ! on its side: not work

I had the Zen Micro installed in my computer but it stopped working. If I now connect the portable device nothing appears, and it tells me that I have to install the drivers. I put the cd in, but at some point it gives me back an error message saying that the .inf files refers to a service that doesn't work. What am I supposed to do?Does it have anything to do with a usb problem?

ANY IDEAS?

Help with my Bran-New Creative Zen Micro Photo. [Questi

<EM>If you don't want to see the backing of my whole story skip to the bold print at the bottom!</EM>I also want you to know I read the FAQs and searched through some topics like this, but haven't found any asking my question.First of all, I'm new to the forum, but I've been researching Creative's Zen for a long time now. I kept observing each one closely before I purchased a product. I then saw the Zen Micro Photo come out. This one won my attention. I loved this, I quickly searched for reviews and went for the buy for Christmas. I told my dad about it and he was "iffy" on the price, but it was better then the iPod in my opinion.Christmas day came and I opened it. Right away I checked everything out I knew a lot about the menu already and all, but not really how to control it. I checked to make sure everything worked. All systems were go. After listening to the defaults (which I loved) I went to go install the software. I already had Media Player 0 and Adobe, oh and I didn't want the freakin AOL toolbar! Lol, so I installed everything else. It took forever, but I hooked it up and I installed the drivers, but as soon as I plug in the USB connector I see: "A HIGH-SPEED USB device has been plugged into a LOW SPEED USB port.After that, I switched USB ports, btu I got same message. I hit the X and then tried to charge. I got the Lightening Bolt, but no dimming of lights. I found out that this computer is not letting me install any service packs, I'm confused about that.My question:Is there anyway I can charge this mp3 player and download music onto my Zen Micro Photo without Service Pack ? Or did I just pay $250 for a really cool glowing mp3 player to be used as a paperweight? (I love this Zen and I ran the battery dead hoping that would make the charging easier).Help?
My Specifications:
My Mp3 Player: Zen Micro Photo (Black)What I tried: Switching USB ports and re-installing Service Pack Software: Not sure how to determine firmware without installing something. I'm on a XP Professional and I'm using the Creative Media Source and Creative Media Toolbox

Thank you DM for responding. I am expecting problems, but it still won't allow me to charge the Zen Micro Photo or even use the Creative Media Source. I can't upload any songs or any contacts on it. I haven't uploaded anything yet, but it's not reading the USB device. When I run Creative Zen Micro Photo Media Explorer I get this message at the top of the screen: "The device is not connected. Please connect your Zen MicroPhoto to the computer. I can't organize anything or add songs... so it just makes all the programs I downloaded useless and my Creative product unusuable.ONe thing it does do though... whenever I plug in my Zen MIcroPhoto to the USB it turns it on and glows, but only shows my battery at the top with one red line and the green lightening bolt filling the battery up.After leaving it like this for two hours the green moves, but the red bar stays the same size.

Zen Micro troub

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