Zen Micro - two more problems...... oye

So last week I received my replacement Zen Micro (the headphone jack was faulty in the old one..... etc etc).
Since the new one arri'ved, I've had two problems:
)There is a constant ringing coming out of the player when it is switched on, like a buzzing noise.....
2)Today while flicking to a track, it crashed like a computer. The screen froze and I couldn't do anything with it, had to remove the battery.
Anyone have any clues wat I should do? Besides going back 4 months and buying an iRi'ver instead.....

I have had it alright with my player after I used clean up and reloaded the firmware, But last night, just got in, Took my player out of my pocket to turn it off. Switched the power button from hold to turn it off. But when I moved the button the player still said it was locked. I moved the button back to locked, and then back again, but still nothing. Once again I had to remove the battery.
Creative make the removable battery a selling point, but in fact its the only way to turn the bloody thing off sometimes. And the only reason I don't send it back is because I will never get a replacement by the time I go on holiday. But once again it seems fine, but I'm just waiting for the next crappy thing to happen.
oh, and I left it on pause today in my pocket, (only for a minute) then when I pressed play on my remote nothing happened. So I checked the player to find that top half of the screen was black and the bottom was white. And guess how you fix it's ....... that's right you have to take the battery out. Its random stuff like this I put I with day to day which I don't think I shouldn't be doing. I know everything has a bug or to in it, but this just getting out of hand. I don't like to go on, and At the start when I go my player I was fine, and I was happy with it. But now only after a week or two, its turned in to a player from hell. Once I'm back in the UK I might have to send it back. The thing is driving me mad.
I don't know, I just feel let down

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If zen Micro had more space it would b the best mp3 player ev

if the Zen Micro had more space... it would THE best mp3 player EVER... HANDS DOWN!... hint hint
I want the Zen Touch...(my bday is tomorrow)...and I am getting the FM remote thingy too. I would have bought the Zen Micro but I have 20.4 gigs of music which I am compressing right now....5 gigs is too limiting. I would LOVE it if the Zen Micro had more space! Only then would I get rid of my Touch.....

The Zen Micro uses a different type of storage to the Zen Touch, unfortunately at the moment the sizes of the storage media don't allow for something as small as the Micro to store 20GB. The Zen Touch uses a hard-dri've.
Thanks for the comments though, I'll be sure to pass them on.
Cat

The Zen Micro Headphone Jack Problem Thr

First of all please don't post comments only and only post if you have a problem. Treat this thread like the "Experience with your Creative Player." I want to see how far this thread can go and to see if this is a big problem. Please be respectful and honest about this issue. This is only for the Zen Micro right now since it's the one player that most of users here have issues with. Who knows that someday Creative might look into this or to really see if there really is a problem or not.
If you have friends or anyone else you know who owns a Zen Micro and has this problem, tell them to join the forums and post here, try not to post for them unless they are part of your family. Like if you were trying to do this for your son or daughter.
If you own more than one Zen Micro and that they have the same problem, try to list them seperately. If you just got your player fixed or RMA'ed, made a post here in the past, then all of sudden it breaks again. Please post again with the same format. I want to make sure that each post is for one Zen Micro. Though the moderators are the only exceptions to this.
If any of you think that this thread needs to be edited in any way, please send me a Private Message so I can make the changes.
The format
) Capacity
2) New, Used, Refurbished, Replacement? And where?
3) How long you owned the player?
4) Explain exactly what happened when the problem occured?
5) Did you fix or solve the problem? If not, say so. If yes did you RMA by warranty? Fix it yourself?
6) If you did get a replacement from Creative, is this your second player? Third? Fourth? Fifth?
7) Your own comments/opinions to the whole issue and anything else you want to add. Like RMA service was bad or it was great.
This is my example and only an example.
) 5GB
2) Bought New at Buy.com
3) Since March '05 or about 0 months
4) I was just listening to some music then all of a sudden, the right side of my headphones just had no sound coming out. I tried other headphones and it had the same issue. This happened at around November of '05.5) Yes. Got an RMA from Creative. Took about two weeks and I ended up getting a replacement. Cost me $25 not including shipping
6) Happened on my first player. The replacement will be my second one.7) I think Creative did an awesome job in taking in my player even though I couldn't prove that my warranty was valid. Customer service was excellent. Thanks Creative!

) 5 gig
2) New from www.ecost.com
3) I got it for Christmas
4) Eventually the sound started to get kinda messed up, and only come out of one ear. i was able to fix it by moving the plug, but that only worked for a week or so.
5) I RMAed the player, although I still have not gotten a replacement, Creative recieved my player 7 days ago.
6) No replacement recieved as of now
7) I think Creative needs to address this problem not just by having people RMA their players, but rather by changing the way the micro is designed. I am also disappointed by the whole RMA process. The status page is rarely updated, my RMA has taken 2 days longer than it should have, and there is a lack of information as to whom I need to contact about this. I'm a big fan of Creative's mp3 players, but this may be my last purchase from them. their costumer service is really lacking it seems. If my replacement Micro (if I ever get it) breaks, I most likely will try another brand.

Zen micro two short questions

Hi all,
two questoins.: Can you use the zen micro with the mtp firmware an a pc without the media player 0?( like a usb-device)
What does mtp stand for?
Thank you

No, you'll need to use Windows Media Player, it doesn't show up as a dri've in that sense.
MTP stands for Media Transfer Protocol, you can read more on it here.
Cat

Zen Micro "not connected" problem since upgrading firmw

Hi All,
I have had the zen micro for a week and it has been working fine with original firmware & software supplied on CD.
After noticing the battery life was poor, I decided to upgrade the firmware.
This is where all my troubles began...
After upgrading the firmware to 2.00.2 I found that when I connected my player it was now recognised at an MTP device and windows asks me if I would like WMP (windows media player) to sync with the device.
If I select yes, it tries to find the device in WMP and tells me it is not connected !
If I go into Control Panel- Device Manager tells me that I DO have a zen micro connected under the "Windows Media Devices" section.
Zens micro media explorer now also fails to see my device and thinks it is disconnected.
So I have no way of transferring files to my zen micro.
In an attempt to remove the problem I try going into rescue mode on the zen and reloading the firmware to an earlier version, with a version I have downloaded from this website .0.03.
The zen successfully erases the firmware and behold, my pc still fails to recognise the device so it cannot install any firmware on top of this.
So now I have a Zen with no firmware installed (and a "firmware problem" message everytime I turn it on) and a pc that won't recognise it anymore.
I have spent a good 5 hours this evening trying to fix this.
I have tried everything on these forums, but I simply cannot get my PC to connect to the zen micro, despite it recognising it everytime I connect it !
Please help before me or the zen dies !
Thanks,
Mat.

Here is a note I sent to the Creative support folks. They simply suggested I go back to firmware .0.03.
I have to admit, going back to the other firmware update does not seem to be the true resolution, but I really don't have any more time to waste fixing your bugs. So, I am now on .0.03. It's a good thing I synchronized all 920+ songs, or I would not be a happy camper right now. :-)
I will tell you it appears to be a multiple USB issue with your new firmware. I experimented with this, and found that if I have my iPAQ connected into my USB ports, as well as my USB mouse, my USB CD/DVD dri've and my USB Keyboard, the MTP explorer will not recognize the Zen Micro.
When I take the iPAQ out, magically, the Zen Micro gets recognized and the MTP Explorer is working. THIS ONLY HAPPENS WITH THE MTP FIRMWARE!!
I am now back to the .0.03 release of the firmware and none if this happens. As I write this to you, I have everything connected and I am ripping a CD to my device - no problems. I am fortunate however to have a laptop that I was able to do this with, otherwise I would be in the same place others are, and the upgrade frimware doesn't ever recognize the Zen Micro, even though it is in the Device Manager. ?
So, I would say, that your MTP firmware takes control too much, and seems to substitute for something like an iPAQ, where they cannot co-exist or other USB harware, such as a memory reader (CF, SmartMemory, etc.). This is not a PC USB issue, in my mind. It is a firmware issue that is causing the conflict.
Thanks.

Zen Micro Transfer Files Problem.

Hello, Ive had this Zen Micro for about 3 weeks already, perhaps even a month or so.
The music on it is fine and whatnot, the thing that is happening now is that whenever I try to upload music to it, the song doesnt even get to start loading, it just says..."Pending", and then it reads as, "Failed". This has occurred more than once already. Ive already uninstalled everything and have installed it all over again twice now, and still same problem.
Now, with Window Media Player, it used to work, but then exactly when Media Explorer stopped working, so did WMP.
It gave me this as an error: 8004200C
Any help or advice would be greatly appreciated.
Thank You.

Have you tried a disk cleanup from rescue mode?

Zen Micro 5gb unusual problem.

Firstly, I have searched for other posts, but can't find my particular situation described, so please forgive if this is actually addressed elsewhere, I just couldn't find it.....
I bought two Zen Micro 5gb units, for my wife and daughter.
At first, they both worked great. No problems connecting to my windows xp pro computer, transferred files fine, even if it WAS slow due to USB ports being ., but like I said, they both worked fine.
Then, the next day, I downloaded an upgraded driver for my wife's zen, for the jukebox software. Ever since then, her zen will not connect to the computer, it always says device not connected.
The strange thing is, though, that my daughter's zen still connects without any problems, and transfers songs just fine.
Here's the firmware info:
My wife's Zen (the one the will NOT connect): Firmware (System->Information) : version .02.05
My daughter's Zen (the one that works fine): Firmware : .0.03......
I'm emailing this from work, and I don't have either mp3 player with me, so I'm hoping I have the numbers correct on the firmware, however, I DO remember for certain that the player that WON'T connect has a slightly higher version number than the one that works okay, and that they both start with ""; in other words, neither have firmware version "2.x"...... I even tried updating the firmware on the non-connecting unit, but, alas, it said the unit was not connected, so I was unable to update.....
After all this, I didn't dare do anything to the other unit....
BTW, I did try both players on the same USB port, using the both USB cables, and still, my wife's player would NOT connect but my daughter's did.... I also switched to another port, with the same results.
Thanks for any and all help,
James Bentley
[email protected] Edited by jrbentley on 0-03-2006 05:22 PM

I apologize for not updating this thread sooner...... I got a Creative support rep on the phone, he directed me to the Device Manager, which listed the player, but showed it to be disabled. I enabled it......and the player is working just fine!
Thanks for all the help here and thanks to the Creative support rep.....!
James Bentley

Zen Micro Headphone Jack problems-are the new ones

Gonna buy a Zen Micro Photo 8GB player-had one of the 5gb ones a year and a half ago and the headphone jack went on that-have the problems with the headphone jack been sorted out in the new ones?

I have not seen any reports of problems with the Zen MicroPhoto's headphone jack.
Cat

Zen Micro Photo "Hardware Problem&qu

I have a Zen Micro Photo purchased back in Christmas of 2006, and now when I boot it up, an error comes up saying that there is a "Hardware Problem." I am not able to do anything when this message appears, so I tried to safe boot it by holding the power switch while inserting the battery. This has not worked, and because the MP3 player is not recognized when it is plugged in to my computer, I can not run the troubleshooting software.
I have emailed customer support and since it is out of warranty, they cannot do anything and recommended that I try here next. Has this happened to anyone before?

"Hardware Problem" on the Zen Micro series of players is generally indicati've of a disk problem (usually a crash.) Some people replace the disk dri'ves on the Micro themselves. Others have found that since the dri've uses a Compact Flash interface, they can install a CF card, up to 32GB, in lieu of a disk dri've to transform the player to a much higher capacity player using flash memory that will not be as vulnerable to damage as a disk dri've.

Zen Micro USB connection problem solv

I've been having a major problem getting my Zen Micro to work with my Dell Dimension 2400 which I understand has been causing many people the same problem - I had various posts about this on the old forums.
To recap, the problem was that XP would detect the device but WMP0 would say that there was no device attached (even though it was visible in device manager) - the Zen MTP would also not recognise it's presence even though I had the plays-for-sure firmware installed.
After lots of searching I finally found a solution and here it is:
Run REGEDIT and navigate to HKEY_LOCAL_MACHINE\System\CurrentControlSet, right click the key called ENUM and select "Permissions"
On my machine, I had a group called "Administrators" and "SYSTEM" but that's all. Click "Add" and add a new group called "Everyone" (just type it in and click "OK" to return).
Highlight the new "Everyone" group and in the lower box check the box marked "Read" - this will ensure that all users have read access to this registry hi've.
That's it - it worked for me and I'm delighted at being able to use the Zen properly now, hope this helps someone else.
Normal caveats apply, so please be careful if you make changes to the registry.

gill wrote:
does the usb cable not charge aswell i think it does try taking the battery out and then pluggin the usb cable in . gill
I did that as well. Heres what happens. I take the battery out. I then plug in the USB cable and reinsert the battery. The title screen comes up and then goes to the next screen which just says "Creative" then locks up. The battery charging icon in the upper right corner does not flash to indicate that it is actually charging. I will leave it in this state for the next hour or so to see if it does anything for the battery. I suppose if I had a seperate battery charger unit, the unit would work normally. This is just a guess as I have not yet tried it.
Thanks
Brian

ZEN MICRO FIRMWARE DOWNLOAD PROBLEM! PLEASE SOMEONE HELP!!!

I've had my 6gb micro for a little over 2 wks..and i wanted to download the free 30 day Napster to go offer that came with my package..and one of the steps before downloading Napster was updating Zen Micro's firmware..well i tried and it downloaded and after it asked me to select my language, i got a message saying: "your player's not connected, please connect your player" and my mp3 was hooked up through the USB..so i tried reconnecting and it still said the same...so at this time i skipped over updating this firmware and downloaded my subscription to Napster anyway...everything was working fine..i was downloading songs in Napster and syncing them with windows media player 0 which i already had on my comp...but about 5 days ago, my syncs began to start failing often...and I'm sure that i need these firmware updates for my mp3 to transfer files successfully but the problem is that my mp3 is not being recognized every time i try to install these firmware updates.... I'm quite stumped at this point.....DOES ANYONE HAVE ANY HELP THEY CAN OFFER ME.. ID GREATLY APPRECIATE IT by the way the firmware version that came with my player and is currently on it is 2.20.05

The firmware version you have is fine for Napster tracks, so you don't need to update. If your transfers are failing, there's something else going on.

Zen Micro 5GB - Installation problems - HELP ple

Dear All
I am sure must have been asked before, so please bear with me.
Just bought a Zen Micro and cannot seem to install the supplied software from the CD. Keep getting a InstalWizard 6003 error message. Have tried restarting, deleting temporary files (even connevting to net) and still get same message.
Have tried to install then by copying files to harddri've and running from there but that fails.
What am I to do or have I a dud?
All suggestions greatefull recieved.
Andy

I was also thinking - how's your cd player on the pc - is it generally ok ?
try copying the files from the cd to your hard dri've and running from there.
Sometimes you can get -6003 errors if some of the source files are unreadable for any reason.
If that fails then i suggest downloading from creatives website and trying the install again incase you just have a dud cd.
Seeing as you've just got it i'll also tell you from my own experience......
I have a zen micro 5gb bought it about 3 months ago and had no problems with the installation but that was on a fully patched up to date winxp sp2 with 2Ghz memory.
I did have issues with the zen micro itself hanging but i upgraded to the 2..02 firmare beta and it has been happy ever since.

Zen Micro 5Gb Firmware Problem.Need h

I had my Zen micro 5gb,
yesterday when i try to upgradedit firmware but it hangs.
then the player become in recovery mode..and it showned firmeware problem..
I tried to download the new firmware, however, itry to upgraded it agaian, it show, player was not connected..
i try a lot time, still not function.
It was not detected by my computer, but it become a portable devide with 20 mb storage only..
Now i had tried roll my WMP to 0 but still not helpful.
ANY Way can help?
I had chosed the reload firmware,, but the problem was my pc not respond to my player..
REALLY TRIED to search the solution.
where is the service centre in KL, Malaysia?

Thanks for help.
Major problem solved.
Already upgraded to new firmware.
I do it by:
1. uninstall all creative application and plugin.
2. using registry cleaner to clean the registry.
3. downgrade WMP to WMP0
4. Detected by WMP as MTP device, loading firmware upgrade, closed WMP. upgraded.
Now it Working fine already, just still have some problem is:
. Only WMP can detect it, all creative application can't detect it..
thanks anyway.

Synching my Zen Micro: two glitc

I'm new both to posting on a forum and to MP3 players, so please be patient with me!
I'd like advice on two problems that even Creative's telephone and email support staff haven't been able to help me resolve...
a) Why, when I change the order of tracks in a playlist in Creative MediaSource Organiser on my PC, they don't reorder on the player when I sync it (from PC to player)
b) Why, when I've removed tracks on the fly using the Delete Track option on the player, the tracks are not deleted from the PC when I sync (from player to PC)
As I'm a bit of a novice, I'd really like to continue using Creative MediaSource Organiser for synching tasks, if possible, but I note that some people recommend Nomadsync. Would someone be able to explain simply how it works and whether I'd need to transfer tracks over from the Creative database to the Nomad database in order to use it's Would it sort out these two glitches? I'd just like to be able to sync freely without worrying that I was reloading deleted tracks or reorganising previously organised playlists!
Thanks in anticipation of some easy-to-understand assistance!

Thanks for that sppedy feedback. That's a really good idea -- I've just reset the player to Shuffle in Play Mode -- sorted! As for my other question, I guess I can avoid reloading all the irritating, unloved tracks that I deleted from my player by just selecting only the new album that I want to sync from PC to player rather than do a 'sync all', can't I?Message Edited by GillW on 09-08-2006 03:08 AM

Zen micro photo download problems with Virgin digital music c

I'm new to all this and got my first Zen microphoto for fathers day (UK). The player worked fine for about three days.
Then, when I was downloading about thirty tracks, I got an 'unknown error' message. From that point on the player would not accept any downloads. I re-loaded the firmware as advised by creative but it would only ever accept one track at a time which is useless. I got fed up and returned it to the shop for a replacement.
I have had the second one for about two weeks and exactly the same thing has happened! Do any of you wise people have some advice before I throw the player or possibly myself out of the window.
Life is too short to waste this much time.
thanks in advance
for the technos, I have WXP and WMP0 which seems to be the perfect configuration?

Snoweagle wrote:
Just copy n paste, no software required.
If you have WMP 0. Otherwise, make sure that you have MediaSource (although I prefer Zen MicroPhoto Media Explorer, both of these come on the CD that came with your device).

Zen Micro - two more problems...... oye

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