ZEN MICRO, USB wont recognize the device

Hello, I recently bought a Zen Micro, and I plugged it in via the usb cable, and installed the drivers for it. After installing the drivers, I clicked on Zen Micro Media Explorer, and it said to please plug in your zen micro. The player functions, I can go through the menus and things, but my usb will not recognize the device.. HELP? I also went on the site and got the latest drivers. I also tried it on a different computer, with the same result. Did I forget to install something?

what i did when I first got my zen micro, as the instructions said, to insert the installation CD and install everything before plugging in the zen micro.
maybe you can try deleting everything, then reinstalling the software from the installation CD then plug in your micro to see if that works...

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ZEN MICRO, USB wont recognize the device

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