Zen Micro won't transfer files, Creative are not helping

I have had my Zen Micro since early January (bought from Amazon.co.uk) and it has been fine until a couple of weeks ago. One day I plugged it into the computer to put some more music on there and it came up with the dreaded message "Player is not connected". Since then, every time I try to transfer files across, it will come up with this same message. Once I managed to get one song across, then got the message, but now it won't let me transfer at all.
I have contacted Creative Support, and explained what happens. I have tried everything they suggest (different USB cable, uninstall/re-install software, download new 4.00.8 driver, disable anti-virus software, different PC, disk clean-up, etc.) yet it still does not want to work! I keep replying to Support telling them this, but the person at the other end is really not helping the situation at all. So far he has told me to do all of the above THREE times, even after I've told him very clearly that they don't make a difference. I'm now convinced I will never get this player sorted out.
Why won't they issue me with an RMA? Surely we've run out of options by now? I am getting extremely fed up with the whole thing, and right now I don't even feel like replying again because I know I won't get any help
P.S. All this has been tried on both WinME and XP.

Claire does this mean you have tried it on different machines?
Qoute "P.S. All this has been tried on both WinME and XP"
If so than it may be a hardware problem.
Get some ad-aware programs as something maybe restricting you use of the USB ports. AdawareSE is very good.
Right click on my computer on the desk top, goto properties and click the Hardware tab
<IMG src="http://img.photobucket.com/albums/v470/johnnyjudge/Slide.jpg">
Click on Device Manager,
Scroll down and click on Uni'veral Serial Bus Controllers, of course with your Micro plugged in look for it. Right click the on the device and goto properties, and see does it denote the devcie is wotrking properly and are there any drivers assigned to it. If so what them drivers are.

Similar Messages

My external Hard Drive won't transfer files to Mac HD and causes Finder to crash

My external Hard Drive (Western Digital 2TB hard drive in a ICYBOX 2-bay USB 2.0 HD Dock) won't transfer files to the Mac HD. The transfer box comes up but stays at the 'estimating time' stage and remains like that. No matter how big the file/group of files are (biggest I've tried was only 500-odd MB) it won't transfer and stays at the 'estimating time' stage. When I try and stop the transfer, the transfer box remains at the 'stopping' stage until I restart the iMac. I can access other programs during this 'stopping' stage, as long as it doesn't involve the External HD.
When I attempt to open files from the External HD in Photoshop CS4, both Photoshop and Finder stop responding and have I have to 'Force Quit'. However, upon force quitting finder, I loose all icons on the desktop until I restart the Mac via holding down the 'Power' button on the back.
Ive looked at a few forums already and done a couple things they suggested to similar topics.
- I excluded the Ext HD on the Spotlight>Privacy tab.
- I verified the Ext HD via System Utilities. Some errors came up but the Repair was successful and subsequent Verifications have returned as 'OK'.
- I tried the Mac Diagnostic tool as suggested by Apple, but when I press the 'D' key on start up nothing happens.
The annoying thing is that this problem came out of the blue, the Ext HD was working fine 3 days ago.
My system:
iMac 21.5inch, mid 2010
3.6GHz Intel Core i5
8GB 1333 MHz DDR3
OS X 10.9.5 (13F34)
The Ext HD:
Western Digital 2TB
Mac OS Extended (Journalised)
1.91TB available on the HD
Shares a 2 Bay ICYBOX dock with another 2TB WD HD
Connected to the iMac via USB 2.0 to a 4-port USB 2.0 hub
Any help suggestions would be greatly appreciated.
Cheers,
Tom

WD EHDs have an extremely high failure rate so don't be shocked if it is failing. However what you can do first is reset the SMC and PRAM first on the computer, do the SMC reset 2-3 times, sometimes the first try does not work. If this does not work then using another computer move the files to another EHD, this time buy a high quality HD, something like one of these

ZEN MICRO WON'T SYNC CONTACTS NOW .....

My Zen Micro won't sync contacts from Outlook Li've now (when it did before) .... get an error message:
"CTSync
X Unspecified error"
I'm using Outlook Li've (2003) that is linked to my hotmail e-mail; like I said, everything sync'ed fine before!
I've tried all the new downloads, etc.
I've also formatted the player several times.
I can still syn music, tasks, and calendar.
How do I resolve this issue ... no one from Creative Labs has been able to provide any assistance with the issue(s).

FernIe, I have the exact same problem, although now my Zen Micro won't turn on at all via the switch.
My Zen Micro is 5 months old and its only been over the past few weeks I've been having problems. It started with having to hold the switch in the power on position for a least 30 secs and trying it at least 5-0 times before the player would turn on, and having to remove the battery to turn it off. Now, not matter how many times I try the switch or how long i hold it for, the player won't turn on.
The battery is fully charged and I have never had problems with the headphone jack, and I haven't dropped it or done any damage to it that I think could be causing it. I'm having to turn it on by plugging it into my computer through the USB cable and then unlpugging it once its on, it's a pain doing this and means if I want to use it later I have to keep it on, muted, in my bag all day with the lock turned on (that end of the switch works) then once its turned off I can't turn it on again until I get near a computer again.
I've searched the discussions and knowledge base but haven't found an answer. I've just emailed the support team and I'm waiting for their response, would be interested to know what they've told you.
Just letting you know your not alone and I feel your pain!
Jen

ZEN Micro won't turn Off and now won't turn

Hi Everyone, hope you can help me out here.
I have been using my ZEN micro for about week now and it was at first working fine.
Then it started not turning off, so i had to pull out the battery.
This is obviously very annoying, but it got worse over time.
It now won't turn on unless i switch it about 30-40 times.
What is going on, is there a way to fix it and is anyone experiencing the same problem?
Thanks very much,
Fern

FernIe, I have the exact same problem, although now my Zen Micro won't turn on at all via the switch.
My Zen Micro is 5 months old and its only been over the past few weeks I've been having problems. It started with having to hold the switch in the power on position for a least 30 secs and trying it at least 5-0 times before the player would turn on, and having to remove the battery to turn it off. Now, not matter how many times I try the switch or how long i hold it for, the player won't turn on.
The battery is fully charged and I have never had problems with the headphone jack, and I haven't dropped it or done any damage to it that I think could be causing it. I'm having to turn it on by plugging it into my computer through the USB cable and then unlpugging it once its on, it's a pain doing this and means if I want to use it later I have to keep it on, muted, in my bag all day with the lock turned on (that end of the switch works) then once its turned off I can't turn it on again until I get near a computer again.
I've searched the discussions and knowledge base but haven't found an answer. I've just emailed the support team and I'm waiting for their response, would be interested to know what they've told you.
Just letting you know your not alone and I feel your pain!
Jen

I was trying to sync my itouch with my new mac, and some songs won't download because they are not authorized for this computer. But even after my computer was authorized they still won't sync. How do I fix this?

I was trying to sync my itouch with my new mac, and some songs won't download because they are not authorized for this computer. But even after my computer was authorized they still won't sync. How do I fix this?

I have the same problem. It is only with tv shows and only with programs I have downloaded after the software update.
Apple support sent me the above link too....but it doesn't solve the problem...my computer is authorized and the content is in my library and will play on my Mac air, but it will not sync the tv shows, it keeps saying my computer isn't authorized for it.
No answers here, but you are definitely not alone with this issue.

File Systems are not shown in CCMS Monitoring

Hi Gurus,
We have installed all SAP components in Solaris 10 zones including Solution Manager.
Solaris File Systems are not shown in CCMS Monitoring under FileSystem. It looks like SAPOSCOL is not sending the OS data to CCMS. It does not show file systems in OS06 also.
The probles exists on Systems runnig in Solaris 10 zones only and NOT on systems running on individual Servers. [without Solaris zones]
Thanks,
Pj

Hi,
You need take some special considerations while installing SOLMAN on SOLARIS 10 zones. Check these notes
Note 870652 - Installation of SAP in a Solaris 10 zone
Note 724713 - parameter settings for Solaris 10
Hope this will solve your problem.
--Ragu

In rz20 all file systems are not coming.

Hi all.
I have ccms configuration in local system not in central system menas every system there are own ccms configuration.
File system In rz20 that all file systems are not coming.
in os level there are like sapdata1,sapdata2.... & sapreorg but these file system are not coming in rz20.so we are not getting any alert regarding this file systems.
Kindly suggest how can i fetch all the file system which are available in os level.
thanks in advance.
Thanks & regards,
Laxmid

Hi Kumar,
Os -HP Unix
In *RZ0> SAP CCMS Monitor Templates>Filesystems--->* these below file systems are not coming.Otheres are coming.
/oracle/RXN/sapdata1
/oracle/RXN/sapdata2
/oracle/RXN/sapdata3
/oracle/RXN/sapdata4
/oracle/RXN/oraarch
/oracle/RXN/sapreorg
& please tell me there is one Lock & unlock is there in front of every node.what is this.
Thanks & Regards
Laxmi
Edited by: laxmid on Feb 7, 2010 9:04 PM

When I select my iPod touch in iTunes the buttons are inactive when I try to sort by name, artist etc. Also about half of the links under 'file' etc are not active.

When I select my iPod touch in iTunes the buttons are inactive when I try to sort by name, artist etc. Also about half of the links under 'file' etc are not active.

Further to my question, when I plug in and select my iPad 2 I don't have the same problem. I have restored the settings on my iPod Touch and updated both iTunes and iPod Touch software and restarted my iPod touch. Nothing has made any difference.

HT1349 I'll be able to store and share different files that are not page,numbers or keynote, like I'd with idisk?

I'll be able to store and share different files that are not page,numbers or keynote, like I'd with idisk?

Not going to happen the way you want it to.
When you add a gift card balance to the Apple ID, it's available for the Apple ID.
Probably best to create unique Apple ID's for each... this will also make things easier in the future as purchases are eternally tied to the Apple ID they were purchased with.

Encoded Files (.m2v) are not recognised.

Hello,
My encoded files (.m2v) are not recognised. The icon shows the blank page istead of the normal .m2v icon. and when i try to import into DVD SP 4 it unexpectedly quits.
what would i need to reinstall to fix this? i have no idea how it happened, i came back from out of town and it was like this.
thanks, Nick
Dual 2GHz PowerPC G5 Mac OS X (10.3.9)

You'll probably have better luck by posting this in the DVDSP forum.
Anyway, the blank icon is not a good sign. Is the filesize of these files anywhere close to what you'd expect them to be?
Are you using Compressor to create the files or a some other program?
To me, this sounds like your encoder quit partway through the process.

"URL's with the type "file." are not supported"

"URL's with the type "file." are not supported" Can anyone tell me how to remove this message?
I installed Lion and I see a lot of people have the same problem.
Help

Not a nice answer!
Posting "Check the 'More like this' area" and not simply providing the answer is a great way to make these groups worthless. Hence, for a while, all I would get is versions of this same arrogant message.
Here's the answer so someone else doesn't get locked into the same loop I did:
I just solved my problem, which was the same perplexing message that kept popping up. It happened to be a Time Machine issue. When I installed Lion, apparently the Time Machine had been turned on by the installer because it kept searching for the Apple.com server, to which I'm not subscribed. Prior to the installation I had always backed up to an external HD; not Apple's online service. Searching Apple Support Forums, I found "Troubleshooting Time Machine' and followed the instructions to "reset Time Machine". Now things are back to normal. I hope this is of some help.

How do I connect a Lexmark x6570 printer to my iMac wirelessly? The basic user guides are not helping me and the add printer is not finding my printer...

How do you connect a lexmark x6570 printer to an iMac wirelessly? The basic user manuals are not helpful as the printer is not showing up when using the add printer function. I my printer is working fine wirelessly with my windows laptop so it appears to be functioning fine. This is my first time using an Apple at home...
Thank you.

Hello,
I am using a Mac with this router. Any ideas how I can set it up to print wireless. Im not a tech person so this gets confusing for me sometimes.
Thanks!

Hi , i bought this phone from Dallas , TX on 22 jun 2012 , right now I am in india . My phone Accidentally fall in water tub. And now is not working . For iphone replacement ,I went to local apple store in Pune (India). but these guys are not helping me

hi , i bought this phone from Dallas , TX on 22 jun 2012 , right now I am in india .
My phone Accidentally fall in water tub. And now is not working .
For iphone replacement ,I went to local apple store in Pune (India). but these guys are not helping me . And they are not ready to replace my phone .
I also tried contacting local apple employee named " RATI KALE " , but didn’t got any positive response.
I provided them apple invoice, passport, visa details, my air ticket details. but still they are not ready to help me . My phone details are as below :
Serial No:C8*******T9Y , IMEI : 01*************995
Please help me in replacing my phone.
<Personal Information Edited by Host>

Your warranty is only good in the US where you bought the phone. You will need to contact Apple Support in the US to arrange to return your phone to the US for repair. You should also inquire as to whether they will be able to return the phone to you in India.
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Apple - Support - Contact Apple Support.

How do I activate old version of Photoshop CS3 as it is not supported over the phone and website notes are not helping...? I need a human being to resolve this

I am trying to activate an old version of Adobe Photoshop CS3 but internet activation is not working and the notes on the page online are not helping either. I need a person to assist me.

You need to deal with Adobe for you problem this is an Adobe Photoshop User forum site not part of Adobe support users here do not have access to Adobe activation servers and database. You need to get someone at Adobe to help. Adobe support is not what it should be. Good luck.

HT4623 need to update Ipad 1 and don't know what to do? Articles are not helping.

need to update Ipad 1 and don't know what to do? articles are not helping.

If your are using IOS 3/4, you need to connect to iTune (computer) to update software
http://support.apple.com/kb/HT4972

Zen Micro won't transfer files, Creative are not helping

Similar Messages

Maybe you are looking for