Zen Micro wont charge using USB

Hi,
Can anyone help me. I have just purchased a Zen Micro and a Zen Touch. The Touch works fine. My wifes micro on the other hand is not - there was no charger in the box. I was under the impression that it can also charge using USB, but my machine (which is quite old btw - P4 650mhz Gateway) does not recognise it. Is it a problem with my machines USB, or is it more likely to be a problem with the Micro? I have purchased a Charger which should be around in the next couple of days (thinking it may need to be charged using a charger on the initial charge).
Any help would be appreciated,
Thanks in advance,
Steve

Do you know what firmware your wife's Micro has? (Check System > Information from the Micro's main menu to be sure.) Also, what Windows version (and service pack, if any) do you use?
Do you plan to use "to go" subscription services with the Micro? Current "to go" services include:
FYE Download Zone (US only)</LI>
HMV Digital (UK or Ireland)</LI>
Napster To Go (US, Canada, or UK)</LI>
Rhapsody To Go (US only)</LI>
Virgin Digital (UK only; US version doesn't support "to go")</LI>
Yahoo! Music Unlimited (US only)</LI>
For the Touch, did you install the drivers from the CD, or download the latest drivers from here? You probably should download the new driver (unless you have 2.x Micro firmware with WinXP SP or 2) to be sure it will support the Micro too.
Are you connecting the Micro directly to your PC, or thru a hub? If to the PC, is the USB connection you're using on the front or the back of the PC? It's best to connect to a USB jack on the back of the PC if possible, not to a front jack or hub (especially an unpowered hub which won't charge the Micro). It's also possible that the Micro has issues with your PC's USB configuration; you may need to buy a separate USB card (preferably USB 2.0--you probably have USB . jacks).Message Edited by RBBrittain on 09-05-2005 07:09 PM

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I tried to send an email to creative but was denied since my product was purchased over a year ago, and it dosnt look like im going to get the help i need here so i give up.
Creative wins, they get my hard earned money in exhange for a defecti've piece of **bleep** i havent been able to get working satisfactoraly since i got it and am now forced to replace...
Before purchasing one of their mp3 players i thought so highly of creative. I usually am more careful before making such a purchase but I, as many others, had trust in this company renowned for its sound cards. Even after the purchase i just told myself "a company like creative wont let this product sit with crappy firmware for long, they'll update it and it will be a great player" So instead of returning it when i should have a sat on it, and my dreams never materialized and now im stuck with a paperweight that wont install any firmware now because of a known issue with their product!
quote from SSR in another thread with the same problem,
"Unfortunately there are others who've got stuck after removing the v2 firmware, and can't apply the same or the v firmware. I suggest you contact support and hopefully they can resolve it for you. Please post back here if you get a remedy."
But i cant contact customer support, they refused to help me because my warrenty is out. If someone knows of a way to fix my problem please feel free to still post in this thread i will still check it in hopes of fixing my player, this forum is now my only hope with creative email support outright refusing to help me.
Thanks to anyway who actually read all these long winded posts but im done with creative...

Zen Micro wont charge using USB

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