Zen microphoto crashing

i have recently purchase a titanium(grey) zen microphoto i honestly have to say that i love this product... however i have been encountering many problems w/ it freezing. this is the second microphoto i have purchase because i hoped that the second one would not act the same way, i was wrong. i did some research on how to reboot but in the directions it stated "turn the mp3 player off" which did not help because the power button didnt work (this is when the microphoto froze) and i was affraid to pull out the battery while it was on because thats how my first microphoto broke in the first place. if any one knows about this problem and have experience fixing it, i will be very grateful!
-thank you for sparing your important time reading the message

Recently my ZMP also froze when skipping songs and nothing works so i just removed and put the battery back. Then i went recovery mode and did disk cleaning twice but still the player froze the the "Creative' screen. So i just left removed and put the battery back again.
After work i turned my player on and to my amazement, it's back to normal!

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