Zen MicroPhoto Died On Me Today

Today my Pink Zen MicroPhoto died on me. Since the first weeks I got this player I noticed tons of glitches. It would freeze when it would try to "Rebuild the Library" and when it finally managed to "rebuild" , it would erase my entire music library. It got quite annoying. It would also play snippets of other songs while playing a track. It wouldn't be detected when I tried to update the Firmware. Today, it finally decided not to start, and all I get is a "Hardware Problem" message. I don't have any warranties, so I don't know if there's no hope. It was actually a gift. I don't have a receipt or anything at all. I have to pay for Customer Support apparently, so I just decided to e-mail the issue. How's Creative's customer support? I've heard it's less than stellar. I'm very disappointed. I don't know if I just got a defecti've player, or if all Zen MicroPhoto players have these glitches (if they do, I think they should all be recalled.)
Anybody ever been in my same situation? If yes, what did you do? Did you get any help from Creative? How much did you have to pay to get it fixed? Any input would be great. Thanks.

Thanks. That's the first thing I did and it actually did not cost me a dime. You do have to pay for Customer Support over the phone, though. I'm very bummed out, actually. My Zen MicroPhoto was my only source of entertainment at work, and I really cannot afford another MP3 player.

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(Zen MicroPhoto)FM Radio suddenly die

first than all,.. Sry for my english.
3 weeks ago I brought a Zen MicroPhoto..
The first week, all works perfect.
the second week, when I turn on the Zen, the radio won't work anymore =/ (I can't ear anything).
So.. the question is.. Why my Zen don't play radio anymore?(I don't upgrade nothing, all is just like before when I listened radio D=).
To all people who say "I brought one mp3 player, not a radio", Yeah.. I could brought one Ipod for less money and same characteristic ?.
well.. Anyone had the same problem and fixed it ?
thx.

I have a 8gb zen microphoto and the same thing happened to me. The first time I tried to use the radio and find a station it froze up on me. I removed the battery and that seemed to solve it. I have not tried since. I do not use the radio much but would like to be able if I wanted too. Thanks so much for these forums. I am a idjit when dealing with computers and electonics and have learned just from reading the message threads.

Zen microphoto help!! please i really need your h

hello everybody, i bought a zen microphoto 4GB in June and it worked perfectly until two days ago. I turned it on like i do everyday to listen to music on my way to school. i downloaded the newest version of firmware onto it'sthree days before. when i turned it on, it went into recovery mode. so i went to reboot, and it goes back into recovery mode. i tried about 3 times, then it disabled all the functions. i couldn't control anything. so i took out the battery, and left it until i came home. i come home, put in the battery, turn it on. i plug it in the computer, and the computer does not reconize that its docked and the screen goes white and then it shuts off by itself. then it just freezes, it refuses to turn on. i tell my friend today at school and he said the hard dri've crashed and now i have a brick the size of a zen microphoto. is this true, or?is something else wrong with it. please someone help if you can. Creative Zen MicroPhoto 4GBfirmware dowloaded 3 days before--ZENMicroPhoto_PCFW_6__30_04.exepurchased- June 0, 2006 with product replacement plan from best buyproblems started occuring November 7, 2006Message Edited by barylakamil on -09-200603:22 PM

one method i saw and tried worked well but you need to try it at your own risk!!! turn off your microphoto, grab your microphoto with the screen facing you, and either slap your hand against the SIDE of your microphoto, or slap the SIDE of your microphoto against your hand. This method works for me but try it at your own risk. it could damage your hard disk. (its probably already damaged anyways.)and if you really need to turn off your Zen but it wont turn off, i suggest removing the battery.
Message Edited by gmail on -09-200605:34 PM

"the device is not connected. Please connect your Zen MicroPhoto to your computer" ?

Hi I have just bought it today, and the installation went thru without any trouble. Then when I connected my mp3 player as the book says I for one cant install it (since there's no driver for it) and when I look in the 'Zen MicroPhoto Media Explorer' it claims that my device is not connected even though my computer has detected it - but can't install it for some reason. Any solutions, suggestions anything?thx in advance

I'm having the same problem with my zen vision m. It worked the first time I plugged it in, but now it doesn't work. The player says it's docked, and the computer says it detects it in the taskbar, but none of the programs recognize it. I've tried WMP, Musicmatch jukebox, the media explorer, and the source organizer but nothing recognizes it. I've restarted the computer, restarted the player, clicked "refresh devices" a hundred times and it still doesn't work. Any help would be much appreciated.

Zen Microphoto won't sync anymore, but is recogni

Firstly let me say my Zen Microphoto has been syncing and working fine right up until now.
I have XP MCE SP2 installed...
But I am thinking perhaps the problem it won't sync is because I upgraded from Windows Media Player 0 to just today?
What happens is it plugs in, and charges. A couple of times the MTP device box pops up asking me what I want to do and I double click on sync with Media Player. However then it goes away and nothing happens, and Media Player cannot detect it -- but nor can Microphoto Media Explorer, so perhaps it is not a problem with Media Player?
I have searched around the forum and the only solution available is to delete the USB devices in Device Manager, reboot and let them reinstall, but I really don't want to do that, I don't know if anything will stuff up or not -- I have resetted the player and performed a scan disc, and it seems fine.
Thanks for any help guys
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Also, I have downloaded those three updates I've seen Mods list here a couple times for people with the same problemMessage Edited by psycho_orange0 on 05-8-2006 07:33 AM

Refer to this thread -
http://forums.creative.com/creativelabs/board/message?board.id=pmc&message.id=23985&jump=true#M2 3985
anyone who has any problem detecting, recognising or syncing ur zen microphoto with WMP beta 2, go http://www.oldap
ps.
com/windows_media_player.htm , download WMP beta , use winrar (explained in the above thread), INSTALL umdf.exe, and VOILA ur zen microphoto or any other MTP players will be detected straight after u restart WMP just like mine..
I HAD A REALLY REALLY HARD TIME TRYING TO FIND SOLUTIONS TO THIS PROBLEM..
THANKS to whmehlig !!!!!

ZEN Microphoto will not sta

I have a Zen Microphoto that freezes at the Creative logo on start up.
I have tried recovery mode but it will not do anything e.g. reload firmware, format etc. Also it is not recognised by the PC allthough it does charge from the USB when battery is completely flat.
Anybody know how to fix this?
Or can anybody tell me how to get it repaired by Creative?
Thanks

I can help..
I've repaired about 5 Microphotos. When you can't boot beyond the initial Creative screen, it's the hard drive that's died. Don't quote me, but Creative quoted me something like $5 to replace the HD. Not really worth it IMHO. I've been buying the Microphotos on eBay for about $0 each, and there's a vendor on eBay that sells new 8 gig HDs for about $45 FOB Taiwan or something like that. Taking the Microphotos apart is a bit tricky, you can snap one of the connectors off the PC boards when you pull the unit apart. It happened to the first unit I opened, and happened once more when I pulled the 0th one apart or so.
If you want, email me at [email protected] I have a few parts and such including a new hard dri've left over from all of the ones I bought. Now that I have 7 working 8 gig units, I don't need any more.. I can either repair it for you or send you a hard dri've. Contact Creative though first in case the quoted price by me above is inaccurate.

Zen MicroPhoto Freezes

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Well there really isn't anything that you can do... I had the same issues with mine... I took it to the store and I got a new one and now I am having issues with that one as well so all that I can tell you is to either try again with another Creative or get a new one... Personally I would say get a new one that is what I am planing on doing this time.

Zen microphoto 8gb.. im shock

Hi guys!
Well i hope u can help me cause im really desperate :/
Today i connected my Zen microphoto to my car's stereo and it suddenly rebooted... i said "what the hell", but i kept listening. Some time later i reconnected the player to the stereo, again rebooted (it doesnt happen always) but this time it restarted in recovery mode. Gave me 4 options:
CLean up -- Cleans but does nothing
FOrmat ALL --Havents tried it yet (wouldnt like to try it)
Reload Firmware
Reboot --Reboots player and enters into recovery mode/menu again
So reloading firmware makes a little window appear saying "firmware is being erased" and then it just frezes. One time it finished but nothing happened, just returned to recovery menu.
I tried reloading firmware via usb but the process fails at the very end. I dont know what to do.
I read in another post something about waiting for the battery to be depleted. Im gonna try that now.
Meanwhile i would apreciate your opinions. Thnx!
Oh by the way my pc does recognize my Zen and all.Message Edited by kaji_to on 2-8-2005 08:25 AM

This happened to me the 2nd week I had mine, so I went to Best buy, almost got an iPod.... but got a new ZMP, and I am glad I did.

Zen MicroPhoto and it's CREATIVE MEDIA SOU

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Lot of thanks. Lot of peoplo without you don't now what to do.

Chrismic3 wrote:
same thing is happening to me
someone told me u need an ac charger
Before buying a charger, be sure to test other USB ports on your computer [or on other computers, if one is handy].
Some computers do not provide full power all the USB ports.

Zen MicroPhoto software-problem (win2k-suppor

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I use win2k (newest SP's).
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^you need to check out [url="http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=3044">this thread[/url] and download the legacy drivers.
The Zen MicroPhoto is a MTP device and is designed to work with Win XP with SP or 2 installed and Windows Media Player 0.
If you want to use another OS, you need to d/l the legacy drivers.

Zen Microphoto accid

Hello!?Today, my Zen Microphoto slipped out of my hands and fell down , and then, got no vital signs from it, it doen't turn on. Have I lost my MP3 player? Is there a way to check it's?Thanks

Hey. The only thing to check for is if the recovery mode works properly.
?How to go to recovery mode:?) Take out the battery.2) Slide and hold over the on switch while replacing the battery.
?If the recovery mode comes on, I'd say not TOO much might have happened. But it'd be a smart idea to clean-up and maybe reboot.
?If it doesnt come up, I'd say "shes shot". BTW, It seems to me like the microphotos are great for scratch resistance, but when dropped, you're out of luck bc they usually shoot cra
ps.
Hope its all good.

Creative Zen MicroPhoto stopped work

Hi all,
I have a Zen Microphoto 8gb that i loved, before it stopped working.
Unfortunately, I let it fall from my hands to the floor.
And from this moment, it stopped working.
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Anyone here, already have this problem?
Do you know how to fix this? where?
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LPicone

mine did the same thing today as well. i am trying to format it but it is taking a long time?

Zen MicroPhoto frozen, inopera

Hi folks,
I am a proud owner of a Zen Vision M which I got last Christmas. I have always been pleased with it, though I wish I had gotten a screen protector, since its pretty banged up at this point.
However, my post is in regards to my wife's MP3 player, the aforementioned Zen MicroPhoto. Today, as she was walking to the train, her Zen froze up really randomly while playing an mp3 that I have on my Zen player (Pharoahe Monch's Desire). Upon looking at the Mp3 player and the website here at creative.com, we decided to run the rescue mode/reboot screen and scan the hard dri've for corrupted files by removing the battery, putting it back in and reseting the player to get to the rescue screen, where we'd hit the scan button to scan all the songs.
We pressed the button to scan the player for bad files. 2 hours later, it still was showing the same screen, saying that it was scanning. Panicking at this point, we took out the battery again, and this time tried straight rebooting. The mp3 player got to the creative screen and stopped there. It had frozen showing the creative logo.
Finally, my wife decides to reformat it while I frantically searched the forums, and the 'formatting' message is frozen on the rescue mode screen.
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So far Ive ben waiting for the battery to completely charge. Now that its charged im doing the "Disk Cleanup" and its been sitting on "Scan Disk"? for about 30 minutes. I forsee doom in the path of my zen.
If the cleanup doesent work I will do the "Formatt"witch destroy's my thousands of songs... good thing they are all backed up on my comp...
If the formatt doesent work... I guess its just... dead... seeing as Ive droped it, I cant get a new one on the warrenty. Now I guess its my little 200$ paper weight. ?:robotmad:
IF SOMEWAN FINDS SOME STRANGE WAY TO RESURECT MY ZEN PLEASE E-MAIL ME!!!:
[url=mailto:[email protected]">[email protected][/url]

Zen Microphoto 4GB Freezes - then no Recognit

Hello,
My Microphoto (4 GB) player has suddenly stopped functioning.
A couple of days ago it froze when I tried to start it but after one reformat and two reboots it stopped freezing.
Now it starts fine - it takes longer than usual to boot, though. The main problem is that now my computer does not recognize it when I plug it using the USB cable that came with it. I have a Vista machine but I also tried it on my XP machine.
Also, don't know if this is useful but when I try to shut it down, the blue light starts blinking quickly without the device shutting down.
Anyone have a similar problem that was fixed?
Many thanks!

hey there. i have an 8GB microphoto. it worked fine until, randomly, today it decided it wouldn't be recognised by my computer. my computer has vista on it and my mp3 worked fine on it until today. i went to the email support and tried changing the usb hub stuff on the registry editor but it didn't let me. so i did something kind of random: i turned on my mp3 and went into Extras - Removable Disk - clicked once and created a 28MB removable disk space. plugged it into my computer, it recognised the removable disk as something weird, don't know if that was normal. unplugged my mp3. took out the battery, put it back in, plugged it to my computer again and it recognised it as zen microphoto 8GB, as normal. it works perfectly again, i still have all my songs, pics and everything. i don't know if this is completely random as a solution to the problem, but my microphoto works now. try to pass on this support to anybody with the same problem to see if it resolves the problem like it did for me. thanks.

Zen MicroPhoto Firmware Proble

So, i have zen microphoto that is experiencing a ''firmware'' problem. Such message appears on the screen when it is turned on.

When i set it in 'Recovery mode' it gives me a few options to 'clean-up' , 'format all' , 'reload firmware' , and 'reboot'
Which is the one i should choose to solve my 'firmware' problem?


I have tried to 'clean up'..but i dont think it has worked.

I have yet to try other options, because i am afraid they will delete my library of music & photos-- which i do not want to do unless it is necessary.

Thanks in advance!



Hello,?I am experiencing the same problem with my MicroPhoto player. One day it froze on me, and since then the firmware has been acting up. It now goes to a "Firmware Problem" screen every time?I turn it on, and after attempting to remove and re-install the firmware 3 times, it has failed to work. Before I purchased the player, I had heard bad things about Creative replacement costs and how the Zen Micro has many problems as well. It looks like our players have lost the HDD and need to be replaced, which I assume will cost more than its worth... The one reason Creative will never beat out the iPod is because of their player glitches and lack of willingness to correct them. Anybody with more information on the hdd dying problem, could you let me know if you managed to send it in, and how much is cost, etc?

Zen MicroPhoto Died On Me Today

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