Zen MicroPhoto Freezes

I have a Zen MicroPhoto and about two days ago the battery died. As normal, I would connect it to my PC via USB and charge it. I charged it overnight, and woke up to listen to it. I turned it on, and for some reason it froze and on the screen was the word "Creative", I left it there for a couple of minutes but it just stayed there. So, whenever my player freezes, I simply remove the battery and put it back in. 99% of the times it works, but for some reason it didn't. I NEVER dropped my player, infact it's not damaged. I tried running the recovery mode, I tried clean up, left it on overnight, woke up and my player was off. Thinking it was done and up and running, I turn on my player and the same thing happened; "Creative" on the screen and nothing works. Again, I run the recovery mode, and this time I select the reload Firmware (or something like that) left it overnight once more, woke up and still failed to start up. So I run recovery mode ONCE MORE, and tried Format all, knowing that it will delete all my filed (I have all my music on my PC anyway), I go ahead and do it. Once more, I left it overnight (with the PC on of course) and woke up to no prevail... So I go to Creative website, and download the firmware updater, and now my PC doesn't detect connection via USB... So, I download these three apps I found on the Knowledge Base and still doesn't work... Anyone with any solutions please, please, PLEASE help me out because life without my MP3 player is miserable, very, very horrible and boring... Also the only time that it actually detects the player is when the battery life is low and that message "Low Battery" appears on the LCD screen. I then connect the USB and it detects it for a couple of seconds but I try to open the Firmware updater and it just freezes, when I remove the USB from the player, the updater opens... Maybe I should just buy an iPod because I'm getting tired of these ridiculous problems and I try to contact Creative via e-mail and by phone and they all say the same BULL that doesn't fix a thing. Thank you for your time!Message Edited by CJNoel on 06-7-2006 04:5 PM

Well there really isn't anything that you can do... I had the same issues with mine... I took it to the store and I got a new one and now I am having issues with that one as well so all that I can tell you is to either try again with another Creative or get a new one... Personally I would say get a new one that is what I am planing on doing this time.

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I have a 8gb zen microphoto and the same thing happened to me. The first time I tried to use the radio and find a station it froze up on me. I removed the battery and that seemed to solve it. I have not tried since. I do not use the radio much but would like to be able if I wanted too. Thanks so much for these forums. I am a idjit when dealing with computers and electonics and have learned just from reading the message threads.

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Hello,
My Microphoto (4 GB) player has suddenly stopped functioning.
A couple of days ago it froze when I tried to start it but after one reformat and two reboots it stopped freezing.
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Freezing Zen Microphoto; post h

I wanna know, how many people are having this problem?
The problem, of course, is that the player will not finish turning on AND you cannot do anything in recovery/rescue mode because selecting an option will cause it to freeze.
This has happened to me with 2 Zen Microphotos already. I thought the first time was just a coincindence or something. Howeverm after looking throught these boards, its seems that the player is just all around faulty.
See the problem, Creative Labs? We post on the forums when we have tried everything else, we've tried the recovery mode, and it freezes. Lets face it, the Zen Micro has a huge problem that needs to be corrected. It does not occur after a set period of time, but in a rather random time frame.

Generally when the player freezes like that, and recovery mode fails to solve the problem (especially if it gives a "Hard disk problem" error), it indicates the player's hard dri've has failed. It's the same with ANY hard dri've player; we all buy the hard dri'ves from a 3rd party company. They generally fail due to abuse, same as in a laptop. This really isn't anything new to hard dri've based MP3 players, Creative, Apple, Archos, etc, in general.
DaleMessage Edited by Dale-CL on 09-8-2006 04:53 PM

Zen MicroPhoto Problems! PLease,I Really Need Help!!

hello everybody, i bought a zen microphoto 4GB in June and it worked perfectly until two days ago. I turned it on like i do everyday to listen to music on my way to school. i downloaded the newest version of firmware onto it'sthree days before. when i turned it on, it went into recovery mode. so i went to reboot, and it goes back into recovery mode. i tried about 3 times, then it disabled all the functions. i couldn't control anything. so i took out the battery, and left it until i came home. i come home, put in the battery, turn it on. i plug it in the computer, and the computer does not reconize that its docked and the screen goes white and then it shuts off by itself. then it just freezes, it refuses to turn on. i tell my friend?yesterday at school and he said the hard dri've crashed and now i have a brick the size of a zen microphoto. is this true, or?is something else wrong with it. please someone help if you can. Creative Zen MicroPhoto 4GBfirmware dowloaded 3 days before--ZENMicroPhoto_PCFW_6__30_04.exepurchased- June 0, 2006 with product replacement plan from best buy?Message Edited by barylakamil on -0-20062:23 PM

If you cannot even reach recovery mode any more you will need to contact customer support. If you are in the USA you get a 3month parts and labour warranty and a year parts warrantyMessage Edited by ts on -0-20060:36 PM

Zen microphoto help!! please i really need your h

hello everybody, i bought a zen microphoto 4GB in June and it worked perfectly until two days ago. I turned it on like i do everyday to listen to music on my way to school. i downloaded the newest version of firmware onto it'sthree days before. when i turned it on, it went into recovery mode. so i went to reboot, and it goes back into recovery mode. i tried about 3 times, then it disabled all the functions. i couldn't control anything. so i took out the battery, and left it until i came home. i come home, put in the battery, turn it on. i plug it in the computer, and the computer does not reconize that its docked and the screen goes white and then it shuts off by itself. then it just freezes, it refuses to turn on. i tell my friend today at school and he said the hard dri've crashed and now i have a brick the size of a zen microphoto. is this true, or?is something else wrong with it. please someone help if you can. Creative Zen MicroPhoto 4GBfirmware dowloaded 3 days before--ZENMicroPhoto_PCFW_6__30_04.exepurchased- June 0, 2006 with product replacement plan from best buyproblems started occuring November 7, 2006Message Edited by barylakamil on -09-200603:22 PM

one method i saw and tried worked well but you need to try it at your own risk!!! turn off your microphoto, grab your microphoto with the screen facing you, and either slap your hand against the SIDE of your microphoto, or slap the SIDE of your microphoto against your hand. This method works for me but try it at your own risk. it could damage your hard disk. (its probably already damaged anyways.)and if you really need to turn off your Zen but it wont turn off, i suggest removing the battery.
Message Edited by gmail on -09-200605:34 PM

Creative Zen Microphoto 8GB hangs

Hello,
I have seen a lot of posts on the same subject here, but have not seen any resolution yet.
I am sure the story sounds familiar... hangs at "Creative" logo, I go into recovery mode, and run scan disk or format etc... They don't work. I have even left the player on "formatting" overnight until the battery drains and it never finishes, same goes for "Scanning".
I am on my 4th player now and am having the same issue again. This time the player is now out of warranty so I can't return it, and I am not paying money out of my own pocket to get this thing fixed. Please don't tell me this product is defecti've... I don't buy that excuse. And it isn't a corrupt file, because a reformat would fix that.
Once it hangs, my computer won't recognize it, so I can't even try to update the firmware or anything.
Any new updates or information on this issue? It is obviously a well documented problem...just google "Creative zen freezes" and see how any hits you get!
I am pretty disappointed with this player. I should have followed my gut instinct in the first place, and just bought an iPod. I spent a lot of money on this paper weight. Any help,advice,prayers,or donation$ (for a new iPod) would ge greatly appreciated!

LooKeng wrote:
Hello,I got a Creative Zen MicroPhoto 8GB - It's a Mp3 Player as u probably know and it got reseted or somthing i think and i've lost my driver CD incase that should solve the problemToday at the morning I tried to hear some music on my MP3 player and suddenly a weird menu that i've never seen before with some 4 options and a title like This:Recovery ModeCreative Zen MicroPhotoV0.0.65(Then the options) Clean Up2 Format All3 Reload Firmware4 Reboot?What Should I do now ?Thanke You In Advance..Message Edited by LooKeng on 0-2-20080:07 AM
Right you will need to download the latest firmware from this site.
Here is a hyperlink to where you can download the firmware:
http://uk.europe.creative.com/suppor...lect=4&x=9&y=2
You might have to put some details in.
Once you have downloaded the latest firmware just start the program up.
Plug in your Zen into the PC and then press the "Reload Firmware" button on your Zen.
You should see your computer screen pick it up.
Then you click on your PC to install firmware.
That should be it.
I hope this hel
ps.
Got any questions you have just post on this space.
I do apologise if this does not make much sence my grammer is not that brilliant.

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Hi,
I'm from the UK but purchase a Zen MicroPhoto from the USA brand new. I've had it around 3 weeks and its been great but the other day when i went to turn it on the screen froze and it wouldn't boot up the the menu like usual. It is the Creative logo screen in white on the black background, the one with the copyright information.
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Cat

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Hi,
Up until now I've been pleased with Creative, but their knowledge base is not very helpful, hence I'm posting here.
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Have you checked our knowledgebase yet? There is quite a bit of information there that could help, check this page for example:
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Cat

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