Zen Microphoto Recognition Problem..

I looked around for almost two weeks before finally deciding the Mphoto was the combination that best suited me. Yesterday was the big installation day. I bought a power adapter and charged it up. In the mean time, I installed the software. The last thing I did before going to bed last night was attach it to my year old Dell labtop via the USB. No detect. Nothing in the device manager. Nothing no where. This morning I woke up, reinstalled all the software with everything else secured (virus, network, etc). Reset the player. Nothing. I went through all the Knowledge Base suggestions. Nothing. Tried everything again with our desktop. Same results. Then I simply said to myself, I don't have time for this BS and took the player back. Thanks for the fun Creative.

Update on my fun. I decided to take one last crack. I restarted the PC, turned off everything running, virus, firewall, printer monitors, network help, anything adobe, quicktime, you name it. I then re-downloaded the two Microsoft patches mentioned in the FAQ section and reran them. I next crossed my fingers and inserted the ZEN program, lo & behold, Mongo perform miracle. Everything loaded and I've been slamming pictures and CDs at it constantly. Only thing that changed is that I did return the Microphoto and replaced with a Sleek Photo for about the same money. The Microphoto was cutesy; the sleek feels great. Now, all I need is (a) a good case and (b) a power adapter that doesn't need the usb cable. You'd think that Creative would market a dummy connector with only power. I'd buy it. Anyway the story has a happy ending for now. The Sleek is like the Micro but beefier; feels better. I'll stop while I'm ahead.Message Edited by tloewenberg on 08-30-2006 07:00 AMMessage Edited by tloewenberg on 08-30-2006 07:0 AM

Similar Messages

Zen Microphoto Pixel Problems (Red Li

OK, so I have a BRAND NEW Zen Microphoto and ever since I first turned the thing on I have this RED LINE (about pixel wide) running vertically down the middle of my screen. It's like you can still see what's there behind it if you look closely.
I actually had gotten it go away for a little while, and it has come back and has been there since. So I don't believe there is damage to the actual OLED screen, but who knows I'm no professional here!!
Other than the annoying line the player seems to be working fine.. but like I said, its ANNOYING.
I have tried a few things to fix it.. I've formatted it and rebooted it from Recovery Mode.. I've TRIED to update the firmware, but I can't seem to get the Firware Update to connect to my Microphoto. Windows, Windows Media Player, and Creative MediaSource Organizer reads it being there.. yet NOT the Firmware Update. Actually I THINK I got WIndows to update the Firmware for me or something because accorinding to my Microphoto it already has that version on there?
If anyone has any suggestions, or heard of this happening PLEASE let me know. I'm not really sure what to do at this point. I looked all over the place to find one, and when I finally did I'm having problems with it!
Thanks!

I am having the exact same problem with my Zen Microphoto. There is a vertical red line in the display. It appears to be pixel in width extending the height of the screen, top to bottom. EXTREMELY annoying!
What is Creative's policy to fixing this?

Creative ZEN Microphoto Harware Problem.

When I include my ZEN Microphoto on the screen appears report "Hardware problem" . I install MP3 Player Recovery Tool, but he does not see - "No supported device connected". In what a problem can be, and how to correct it independently?

fasterfox wrote:
When I include my ZEN Microphoto on the screen appears report "Hardware problem" . I install MP3 Player Recovery Tool, but he does not see - "No supported device connected". In what a problem can be, and how to correct it independently?
Software cannot fix a hardware problem. The hardri've or motherboard is bad in you player.

Zen MicroPhoto connection problem/file transfer prob

My wife had a Zen MicroPhoto player that she used for audiobooks. About a month ago it started having "no device found" problems with the Media Explorer. She bought a new player, and it's no better. The Media Explorer will not install. I tried installing it separately, and the installation hangs, because it cannot find the player. She is using the Organizer now to transfer files, but she much prefers the Explorer. Many of the audiobook discs have the same file names (e.g., Track , Track 2, Track 3,....,etc.). When that happens, with the second and subsequent disks, she gets a message asking whether to replace or skip the duplicate files; the file names are the same, but the disks have different album names. Is there a workaround for this?

I thought Creative's customer support was bad, but this "discussion forum" sucks big time -- not a single reply. Thanks....

Zen MicroPhoto software-problem (win2k-suppor

today I bought the ZMP cuz I was faszinated about it.
I use win2k (newest SP's).
The instalation of zen's software doesn't work. At the shop they said I need some software -update and it'll do, but I searched almost the whole web without any result (am I the only one with win2k and the Zen microphoto?). I don't want to upload pictures and I don't wan't any special features (till now). I just wan't to put some fine music onto my fine ZMP without buying winXP.
Can anyone help me solving this problem?

^you need to check out [url="http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=3044">this thread[/url] and download the legacy drivers.
The Zen MicroPhoto is a MTP device and is designed to work with Win XP with SP or 2 installed and Windows Media Player 0.
If you want to use another OS, you need to d/l the legacy drivers.

Zen microphoto/ hardware problem

my zen m/p 8g is just saying hardware problem. how do i fix this? this is really freaking me out. need help please.

yes i have the same problem started on Monday and i haven't been able to do anything sinceMessage Edited by mike303 on 04-9-200704:24 PM

ZEN MICROPHOTO connection problem, he

Hey guys, well my battery died so i recharge it. The computer did nothing for its charge. Anyways, i went to update the firmware that didn't work, now its stuck with nothing...
The computer recognizes the player when its plugged in only by the windows thing that pops up.
The creative software says the player is not connected.
Firmware update claims its not connected
The player is stuck in recovery mode, all options work but they do me no good.
When turned on it goes to the creative screen then normally it'll go to a MicroPhoto logo thing, now it just all scrambled pixels! I've had nothing but trouble with this thing and i have done nothing to it but plug it in the computer to charge and put new music on, seems like everytime the battery dies I fear the player will screw up. Anyone help me out, i use this all day at work and now i cant!

Mintsick wrote:
yeah beta is installed, what do you suggest doing?
Uninstall it. It will roll back to WMP 0. has a problem when it comes to updating firmware. Make sure you uninstall WMP and the WMP Runtime Format. It might be necessary to re install WMP 0 afterwards. If all fails do a System Restore to before WMP was installed.

Zen Microphoto 8Gb problem. NEED HE

Okay....so last night i took a bunch of pictures and put them on my zen....i put them onto the removable disk part of the zen, instead of putting them where i could see them....i didnt drop my zen, and i've only had it for a week. it still looks like brand new, hasnt been dropped, hasnt been shaken, ANYTHING. today, i went to put the pictures from the removable disk onto my computer, when it stopped working. i dont know why, it just did. it froze, so i took out the battery to restart it....now when it starts up, it wont get off the Creative logo. at all. it brings me into that emergency menu thing, and i did a disk cleanup, then rebooted it. it still doesnt work at all. SOMEONE PLEASE HELP! I NEED those pictures and stuff and i have bunch of other stuff on the removable disk part that i really need. any help would be GREATLY appreciated! Thank you all!

It sounds like a hard dri've failure, but if you're sure that the device haven't suffered any sort of physical shocks it sounds strange. Try to format it (though you'll lose the pictures) and if it doesn't solve the problem, contact Creative or your retailer.

Zen MicroPhoto: "Hardware Problem&qu

I've had my player a little bit over a year. When I turn it on it only displays the message, "Hardware Problem."? I've yet to find anybody who's addressed this issue, and I've no idea what actual steps to take (I'm completely technologically stupid, anyway, and I'm afraid I will mess something up). ?I'd rather not lose all my music...
Thanks!

You'll probably have to send it in to Creative to get it fixed. Since it's a hardware problem there's not much you can do about it yourself.

Zen Vision:M 30GB recognition problems...Big t

Hi, 2 days ago i ran into a problem with my Zen. I had to charge it, as the battery was low and had to put some new music on it.. I plugged it into the USB port on my Laptop, where all of it's software is installed. The Zen wasn't recognized. Instead of the charging screen it normally started up with, it started up with the play screen(the screen it shows when a song is playing). I looked at the battery icon in the top right corner, and it wasn't doing anything. I turned the Zen off and started it up again. Nothing changed. I restarted my computer. Nothing changed. I shut down my computer and started it back up again. Nothing changed.
I took it to my desktop computer, a Compaq, and tried it there. It worked, but not how i was expecting it to work. The battery icon started flashing with the little lightning bolt, acknowledging that it was charging. But the play screen was still there. The odd thing with this is, i left the player to charge for several hours. When i came back, the Zen was in some form of idle shut-down. The screen was black, except for the battery icon with the lightning bolt. Oddly enough, he battery bar hadn't filled up anymore than when i left it. Upon unplugging the player though, the Zen turned off. When i turned it back on, the bar had filled up more. It wasn't fully charged though.
I plugged the cable back into it, and this time, the battery icon WASN'T charging. It just had the play screen on. It wasn't doing ANYTHING this time. Frustrated, i went out and bought the wall charger, and now i have a full battery. But it doesn't solve why my computer won't recognize my player.
Today, i un-installed the software that came with the player and re-installed it. It didn't do anything. I installed the software on my desktop computer, and THAT didn't work either. So i came to the website here and used the trouble-shoot guide. That didn't help, and this is where my problem differs from the other posters here who have recognition problems:
Back to my laptop: I have Windows Service Pack 2. I installed Windows Media Player . I went to the Device Manger, like the trouble-shoot guide said to. The kicker: Windows Portable Devices is NOT, i repeat NOT in my Device Manager. Neither does the Creative player either. I clicked on "The player does not appear in Device manager". That link showed me a diagram of a desktop computer, so went back to my desktop computer. I did everything above mentioned, and Windows Portable Devices is not in the device manager of my desktop computer either. Further reading the trouble-shoot guide, i could NOT locate "Other Devices" or "Unknown Devices" in my Device Manger on either desktop or laptop. There's nothing "Creative" related or "Zen" related at all in any of the Device programs.
I don't know what to do. All of the trouble-shoot guides don't discuss my issue at all. Everything is "If an MP3 player is reported working properly in Device Manager, but it is not detected or listed in Windows Media Player or Creative Media Explorer..."
Mine isn't even detected in Device Manager. My Device Manager has nothing regarding my Zen or Windows Portable Devices.
I'm thinking about messing with it in Recovery mode, but i don't want to erase everything i have on here, just to have my player still not work. I'm going to try messing with this at my friend's house to check the cable and the player there too.
But any help regarding my situation would be greatly appreciated. This is driving me crazy.

I tried my uncle's Zen Vision: M 30GB on my laptop and strange things happened. My laptop recognized the player as an unknown device and said i needed to install the MTP driver. I did that, and upon doing so, my laptop recognized my Uncle's player as a Portable device, allowing me to transfer songs to his player. But it STILL doesn't recognize MY player. Email support says i have to send it in for repairs, but i don't know...
Any luck with you?

Creative Zen Microphoto Problem

Hello, i'm trying to use my microphoto on my car (BMW er series), using the original USB Interface, but it doesn't work, battery charge but im not able to sync with the car.
I've a zen stone plus 2gb and it works perfectly, when i connect, the player goes to storage mode and then i'm able to control with the navi.
Thanks.

fasterfox wrote:
When I include my ZEN Microphoto on the screen appears report "Hardware problem" . I install MP3 Player Recovery Tool, but he does not see - "No supported device connected". In what a problem can be, and how to correct it independently?
Software cannot fix a hardware problem. The hardri've or motherboard is bad in you player.

Zen Microphoto problems - Hiss/squeak at start of trac

Hi, i'm new to this forum, but i've joined up becasue i'm very frustrated with my Zen Microphoto.
I purchased a dark blue ZMP a few months ago, and was disappointed with its perfomance beacsue it had bad backgroud noise and a very annoying hiss/squeal which came on at the start of music playback, i.e. when u choose a track to play, or skip one.
I took the player in to my place of purchase, and got it sent off to be repaired. I've now got another dark blue replacement ZMP form Creative, but unfortunately it has the same problem. I am rightfully annoyed, and i might consider getting a refund, if this happens on all microphotos, cause i don't like it.
I've read some of the forums regarding the backgroud hiss that is present in some ZMPs, but none have my problem of the hiss/squeal overlaying approx 6 seconds of music playback. (this only happens when the screen is on, as u can't choose a track to play with it off). Also, when the harddri've is reading a track, simultaneously to this, if i put my ear the the actual player unit, i can hear a similar noise, that also comes on at start up. has anyone experience this?
Is this normal & has anyone ever experienced this before, or have i just ended up with two freaky players? If so, should i just get another replacement- maybe a different colour?

The sound you're talking about is just a sound of a hard dri've when the display is on. As the display fades out the sound dissapears. I think it's normal and it happens on my Microphoto too. And it doesn't happen only at start of tracks - try to rewind a track to the middle and you'll hear it as well - as long as the display will be on.

Zen MicroPhoto Problem! [ FIRMWAR

Hello-

My Zen Microphoto [ 8 gb ] has not been functioning properly. When I turn it on, it displays "Firmware Problem"
Now I have read some other users post about similar problems. However their solution was to ''clean-up & re-format'' the player. However, my Zen gives me no options to do so. I have tried plugging it into my notebook, however, the program doesn't recognize that it is there.

*I have dropped my player a few times, but not with hard force.

In addition, When the screen displays ''Firmware Problem'' it goes frozen-- and cannot shut off [ i remove the battery to shut it off ]

Anyway i can fix this? Thanks in advance~Message Edited by xChinaDollx on 05-28-2006 06:9 PM

xChinaDollx wrote:
Is there a specific option i should choose to solve this firmware problem?[[ and what exactly is firmware? Sorry i am not really familiar with this ]]
Firmware is like Windows in your computer- it basically 'runs' your .mp3 player.
First select Clean Up and let it complete. It should only take a few moments. Then select Reboot.
Does that fix the problem?
If not, select Format, allow it to complete. Select Reboot.
Does that fix the problem?
If neither of those work, select Reload Firmware and reboot.
Requirements:
? Microsoft? Windows? XP Professional x64 Edition, Windows XP (Service Pack or later) or Windows XP Media Center Edition 2004
? Windows Media? Player 0 or later
Notes:
? To install this firmware
. Download the ZENMicroPhoto_PCFW_L6__3_0.exe file into your local hard disk.
2. Connect your player to your computer.
3. Double-click the firmware file and follow the instructions on the screen.
If you still have troubles, try this:
Do a Clean Boot on your computer.
Once your computer has re-booted:
? Connect the MP3 player to a USB port on the back of the PC.
? Click Download Now next to the firmware upgrade-> Agree-> Save-> Save to Desktop
? When the file download shows Download Complete, click Run
? Click the Upgrade button to start the Firmware installation
? When the firmware upgrade shows Firmware upgrade completed, click Close
Note:
? If the firmware update could not detect the player being connected, unplug the player and plug it in again.
? Do not disconnect the player once the firmware update is in progress.
? When the firmware update is complete, the player will start charging automatically. It will display a charging icon, and the blue power LED will start blinking.
/reposted from another thread

Zen Microphoto Problem!! Help plea

Ok, so i've got blue microphoto. It has been working great during a year. But now theres a problem. When i connect it to my computer, and try to move music there with MicroPhoto Media Explorer, it says: "Your player is not connected. Please connect your Creative Zen Microphoto to the computer." But it is connected correctly. It has been working before. I have tried to install the cd few times, but it doesnt help. What shall i do?

Well. I did this: Start -> Run.. -> devmgmt.msc
Then look for microphoto from the list, then click that update thing up in buttons when u have selected that player. Then look for updates with internet. That program connects to the windows update thing, and finds an update. Its something like that has 3 letters in beginning and first is M.. i mean the updates name. Then it wokrked.

MTP and recognition problems with Zen Mi

Ok here I go, I have a 5 gig Zen micro.and here are my issues. I updated my players firmware a few months ago because it was running oddly. This worked beautifully and fixed the running oddly part. This was great until I got a new computer. I went to plug my player in and realized I did not have the proper software/drivers so i go to creative's site and download the ones I need. I finish all instillation stuff. I have media player . And when i plug the player in suddenly i get infinite recognition messages for an MTP device from windows. It keeps popping up until i disconnect the player at which time it says device installed but may not perform correctly. Ok so I realize something is wrong and I go forum trolling. I find people that say you need to downgrade media player from try that is still no go. I try to install different drivers. I try to install different software none of these fix the issue. On other computers i can get it to recongnize the player as a MTP device and load up. But as one of the fixes I went to the recovery mode and did a firmware reload. This went fine and the player still comes up and I can get it recognized but when I try to use the firmware installer (this is on other computers mine still does not fully recognize my Zen Mirco) It says device not found yet i can see it in my computer and it shows up as connected media device. I would first like to get the firmware reinstalled on my player. I can still goto the recovery mode screen. Then I would like help trouble shooting my MTP recognition problem.

Ok well my I can load my player up with music with the old firmware. But for some reason I cannot use WMP because as soon as I update my current one I get the same error as before. So this is still an issue as I would like to be able to use WMP and I would also like to be able to use the new firmware but I think that will mess things up again also.

Zen Microphoto Recognition Problem..

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