Zen microphoto stuck in recovery mod

Okay, so my zen is stuck in recovery mode. I've tried taking the battery out for hours, and i've tried each option in the recovery mode, all of which do nothing. I've plugged it into my computer and it's recognised, but when i run the Creative recovery tool, it says my zen is not connected and so nothing can be done. I don't know what else to do...
I'm going insane, and getting really impatient. I'm pretty computer illiterate so you'll have to talk dumb to me

Mine is doing the exact same thing. I have tried everything (and, unlike Jellypigs , I am an advanced computer user / system designer/builder).
Whenever I choose any of the options ("Clean up", "format" "Reload firware" "reboot" ) It says that it is doing it, but nothing actually happens (I left it "reformatting" overnight last night and nothing happened). If I try to initiate a firmware reload from the pc (windows does detect the player) the program asks me to plug in the player even though it already is.
Message Edited by hedgesjulie on 03-27-2008 06:25 PM

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