Zen Mozaic EZ300 8GB Speaker not working

I have the Zen Mozaic EZ300 8GB, got it for Christmas, charged it overnight last night through my PC after upgrading the firmware to the latest version.
Went to mess with it this morning and all seems well except... I have no sound at all from the speaker. I set the speaker to on, through the menu while playing a song... no sound. I crank the volume all the way up, still nothing. I unplug the headphones, the speaker icon comes on, play an MP3 or a video... no sound.
So, do I have a bad speaker or is there another setting somewhere I can enabe the speaker ? :/

Re: ZEN MOZAIC FROZEN!! KEY PAD NOT WORKING? Hi!!
Thanks so much for answering!
Well, the player has never worked properly. This problem is since the first time I tried to use the player two days ago!!
Once the player is on, the keypad does just not respond, any of the keys. When I reset it, the player starts up again (the creative logo, the zen logo) and then the main menu displays, once there (where I am supposed to navigate through the menus and submenus) i just cannot do anything because of the keypad not responding.
I already tried this sequence: reset + pressing play/pause at the same time while I turn it on, and nothing happens, I mean, it is everything all over again, no response from the keypad, so i can't even select the option i want from the recovery mode display.
I have already connected the player through the usb cable to my PC and I can perfectly see the content of the player, all the music i previously saved, and even play it in my PC but doing nothing at all with the device!!
does that mean that my new player is just faulty!?!? what a disappointment, I thought what a great present was!
I would appreciate any new ideas! regards!

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