Zen Mx Dead on Firmware Upate

Zen Mx Dead on Firmware Upatey I am a long-time Creative user and just today tried to?'upgrade' to the Zen MX 6GB from Zen 4GB. However, I am highly disappointed so far...
I see on this board that many have had a problem with the Zen MX dying when attempting to update the Firmware. I also have this problem. Straight out of the box, I installed the Centrale software, registered the product, then was prompted to download/install product updates. I attempted to update the firmware, but the display on the player turned off, turned on again, then turned off for good. The player is unrecognized by multiple computers, will not power on when disconnected from the USB, will not 'reset' with paper clip trick (tried this several times).
I have seen the advice to leave it charging for 4-5 hours and reattempt reset, etc. Has this advice worked for anyone? Thanks.

Finally was able to get it to go into recovery mode. Tried all 3 options and after each one, the screen goes blank and nothing happens. I'll try turning it on again, it stays on "scanning disk," and turns off again. This thing is only 6 months old and this is SO not worth the $20 I paid for it :angry:

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Although I can understand the situation, please refrain from using bad language which is uncalled for. In any case, if the player is still having problem despite attempt at rescue mode, then contact Customer Support for service. If the store where you purchase the product allow exchanges, it maybe faster to be done through them.
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Message Edited by Loi-CL on 07-04-2009 03:49 AM

Hi Rich_T,
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Hi Rich_T,
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Zen Xtra 60gb (PlaysForSure Firmware 2.10.03) very sl

I updated my Zen Xtra to PlaysForSure Firmware 2.0.03 (on XP SP2, WMP 0) and it became very very slow on transferring data (mp3, avi etc.) from ZEN to PC, i.e. 5 minutes for 500mb.
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Windows Media Format 9.5 Runtime:
<a href='http://support.microsoft.com/default.aspx?scid=kb;en-us;8922' target=_blank>http://support.microsoft.com/default.aspx?scid=kb;en-us;8922[/url]
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ZEN: Blank screen after firmware upd

I updated my 4GB ZEN to .0.05 firmware.
It worked well for a few hours then it just went dark screen, not responding.
I couldn't access the recovery mode and my computer won't detect it.
When I reseted the player, the Creative logo came up and then blank screen, nothing.
Flashing the firmware back to the older version is not an option (tried, my computer won't detect the player)
Neither does the recovery tools (tried, same reason as above)
So I guess the only option I have left is to go to the service center, right?

if you read to other posts with the same problem you see what you need to do to fix it ..... but just for jou the last time??this is what i diid and it works :?To Fix any problems with broken firmware form attempted "playsforsure" firmware updates etc where your pc finds it as a 20mb dri've and it sits in recovery mode and does bugger all:
(fix courtesty of cinderlee in creative forums)
1. Uninstall all creative software & drivers
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3. Re-install the Zen Driver from the creative website and reboot
4, Plug Zen in.
5, Make sure you have the firmware update ready, run it but don't click the language bit yet), leave the mouse hovering over your language selection.
6. On the Zen- select "reload OS"
7. As soon as it flashes up "reload new firmware now via USB" click the language button
8. Tada, now the pc should find it and allow you to re-load the firmware. (it may take a few attempts)
9. Once complete, click close and restart the pc. Everything should now be fine.
0. once you are happy you can re-install WMP and it will work fine.
Cheers!?thanks for ather forums that had bringed me the information

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~PROBLEM SOLVED~
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Zen Xtra - Totally Dead After Firmware Upd

Following a failed attempt to upgrade the firmware on my Zen Xtra 60gb, I have now spent many happy hours this weekend reading about the problems we are all having with this issue.
What happened to me was that I tried to upgrade under Vista but ended up with only the recovery mode. I tried to recover the firmware using a clean XP build and Media Player 0. During this update all went well until the final reboot, where the machine stopped and the update crashed.
The machine has not booted since this.
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It is totally dead.
Has anyone recover their machine from this state?
I emailed the help desk who responded with -
"However, my sincere apologies as the warranty for your unit appears to
be over by now and there would not be any out of warranty
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May I suggest that you purchase a new unit, instead of having your unit
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economical option"
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Nomad Zen Jukebox dead battery - where to get fixed in Phoen

I have had a Nomad Zen Jukebox for several years. Sadly, after I got another player, I let this one sit for several months and now the Li-ion battery is dead. It's one of those 3.6 v batteries soldered onto the mainboard.
I li've in Phoenix. Anyone know where I can get the battery replaced locally? How about mail-in service?
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laeva65
Phoenix, AZ

You should be aware that there are signifficant changes with upgrading ( or more apropiatly) changing your firmware version from one starting with a point somehting to a two point somehting firmware, and i would only advise you do it if you realy need to ( ie you need it to work on a windows Vista P.C)
there is a .30.somehting firmware for that player somewhere ( i think) that shouldnt be such a huge change.
goign to a 2.something firmware will:
make the Zen Xtra an MTP device that you can drag n drop stuff to, and it will also help intergrate it with other programmes such as widnows media player on p.cs that dont have the drivers ( i think)?
during the update process ( if it doesnt brick your Zen) everything on you hard dik will be completly wiped, all mucis, playlists and anny other files that you have stored on your player.
?As? with all firmware updates you should make sure that the battery is fully charged and the player is conected to the mains charger.
Updating toa ver2.something firmware is only possible on a windopws XP machine, and that XP P.C must be checked to make sure its is free from windows media player and windows media player runtim, you need to go to the control panel and select remove? on WMP then roll it back to windows media player 0, re-boot your XP p.c, then go back to add/remove programmes, remove Windows media player runtime ( roll back to windows media player ) re-boot your p.c then with a bit of luck the firmware will uipdate to the latest version.
In my opinion unless you realy want the Zen to act as an MTP device, and work on windows vista, theres not much to differentiate between the last ver firmware and the last ver2 firmware, read t6he link below ( if it still woks) and you should get an idea of the hassle i had when trying, then failing ( and eventualy suceeding) in updating the firmware on my Zen Xtra.

Zen Neeon dead

Hi,
I've recently got a Zen Neeon - I'm in the UK but my dad bought it for me duty free in the Far East. I've had it a week and it's been fine. I was trying to record directly from a stereo through a line in, and this worked. When I'd finished I unplugged from the stereo and plugged it in to the computer. The 'connected to USB' but not transferring symbol came up on the screen of the Neeon, but the PC said 'USB device not recognised'. I unplugged the Neeon, and the 'connected via USB' icon stayed on the screen and I couldn't switch it off. I tried resetting, and entering recovery mode and neither worked. Finally by pressing all buttons randomly I got it to reset, and then reformatted the player. I uninstalled the software on my PC and started again from scratch. It was working fine again, so I resynchronised it and left it plugged in to the switched on computer overnight to charge (first time the battery has needed charging). This morning it was completely dead again - I've got the 'connected to USB' symbol on the screen, and nothing will wake it up or change it. I've tried the reset button, I've tried the reset button and the play key and I've tried uninstalling the software on the PC and starting again. Nothing works.
I've phoned the helpline in Ireland, and they took me through all this again, and in the end said they couldn't help - suggested running the battery down until the player switches off completely - but that could take well over a week as it's new and just charged (and I can't use it at all). Is there ANYTHING else I can try? What've I done?!

I had problems with my neeon
I tried downloading driver but got nowhere but I got this back from technical support and after uninstalling and restalling everything this worked
thank you for contacting technical support.Please try to do a firmware update and format of the player to see if this could fix the problems you're experiencing.First of all; download the Mass Storage Driver. You will find this here;http://sg.creative.com/support/downloads/Select MP3 Players --> Zen --> Your players name.Click "Next".Select "English", your operating system, "Driver"Click on "Go".Click on "Download now" to the left of the Mass Storage Driver. Save it onto your computer.You'll find the latest firmware version here:http://sg.creative.com/support/downloads/Select MP3 Players --> Zen --> Your players name.Click "Next".Select "English", your operating system, "Firmware"Click on "Go".Click on "Download now" to the left of the firmware.Click on "Agree".Proceed as follows:* Connect your muvo to your pc while holding the play button. Keep on holding the play button for about ten seconds.* Release the play button.* A dialogbox asking if you'd like to install a recovery device driver should appear.* Follow the insructions and install the device.- (I think the option I used was the first one)* When the player recovery mode is finished, you may double click the firmware upgrade file.* When the Audible Firmware Download appears, click start.* Follow the instructions on the screenn to complete the installation, tick the format data area box when it appears.* Disconnect the player.

Zen Micro dead after an attempt to update firmw

My Zen Micro is not even a year old. I started having problems at the start of the new year. It just went to Recovery Mode. At first, none of the 3 options worked. My laptop was unable to detect the device. Today after a driver update on my machine, it found my Zen. The 3 options now worked, but did not fix. I just got more responses from my zen. But it remained in recovery mode. I decided to reload firmware via usb (since the 2 options gave no + result). I got as far as the "gear"?image then it froze. I had no choice but to unplug my zen.Now, it is dead. Doesn't power on. Doesn't charge via USB nor directly from a power outlet.Changed batteries. The same.Can anyone help? Desperate since I just bought a remote, charger and new batteries... expecting it will last.Message Edited by MeiMei on 0-25-200705:46 PM

I tried to send an email to creative but was denied since my product was purchased over a year ago, and it dosnt look like im going to get the help i need here so i give up.
Creative wins, they get my hard earned money in exhange for a defecti've piece of **bleep** i havent been able to get working satisfactoraly since i got it and am now forced to replace...
Before purchasing one of their mp3 players i thought so highly of creative. I usually am more careful before making such a purchase but I, as many others, had trust in this company renowned for its sound cards. Even after the purchase i just told myself "a company like creative wont let this product sit with crappy firmware for long, they'll update it and it will be a great player" So instead of returning it when i should have a sat on it, and my dreams never materialized and now im stuck with a paperweight that wont install any firmware now because of a known issue with their product!
quote from SSR in another thread with the same problem,
"Unfortunately there are others who've got stuck after removing the v2 firmware, and can't apply the same or the v firmware. I suggest you contact support and hopefully they can resolve it for you. Please post back here if you get a remedy."
But i cant contact customer support, they refused to help me because my warrenty is out. If someone knows of a way to fix my problem please feel free to still post in this thread i will still check it in hopes of fixing my player, this forum is now my only hope with creative email support outright refusing to help me.
Thanks to anyway who actually read all these long winded posts but im done with creative...

New Zen 8GB crashed during firmware update; now I can't get it to reboot or connect to a compu

I went and exchanged my "problematic white screen" ZEN 8GB for a new one this evening. When I came home, I attached the new unit to my computer and started to perform the required firmware upgrades. The upgrades downloaded fine, but after the installation started, they seemed to freeze. I waited for an hour before I did anything, but finally had to assume that the update had malfunctioned and would never finish on its own. At that point I clicked "cancel" in the window monitoring the upgrade installation, and thought I could just start the process anew. Unfortunately, my computer no longer recognizes the ZEN when it's plugged into a USB port.
I rebooted my computer, just in case that was the problem, but it still can't find the ZEN when searching for devices to AutoUpdate. As for the Zen itself, I can turn it on and off, but the screen remains black (i.e., no info on screen). If I reset it, the screen flashes the word "Creative" only. If I try to do a Recovery, I can't get any text to appear on the screen. I can't even reformat the ZEN via my computer because they're no longer speaking. I assume that the interrupted firmware installation caused this problem, and that the ZEN just doesn't have enough of an operating system installed to work properly. Is there any fix for this that I can tackle myself Or, is it back to the store to return this one, too I have noticed a lot of white screen flashings as I've been working with the new ZEN, so perhaps this just wasn't meant to be. Any words of advice are certainly appreciated, however.

Same happened to me and I only had the thing a few hours. I may leave it connected overnight to see if the battery needs charging but if nothing happens it's going back. I've tried plenty of suggestions. The Creative screen flashes on when I plug it in but then just sits there. Reseting does nothing and how can you do anything to it if it's not recognised by the PC. Vista did see it before the update attempt. Wondered whether to throw XP back on.
Do I have to resort to the new ipod Nano
OK I've done it. Somewhere on this forum it said to disconnect the Zen from the PC.
Now at the same time, press and hold the play/pause button, put a pin into the reset button and hold down the on/off switch (yes all 3 in that order at the same time). Recovery mode came on and I tried to uninstall the firmware update from previously - it didn't do it but I updated the latest firmware again anyway and this time it worked. I guess the last attempt didn't take.
Message Edited by nimble on 2-06-200709:34 PM

Zen Vision:M Problem (Firmware + Recovery Mode) (please un-sti

(apologies on the sticky, i misclicked!)
I've had my Zen Vision:M 30GB for over a year now, and I absolutely love it! Unfortunately, while on my New Years vacation this past week I accidentally dropped it after it tangled in my headphones. Immediately afterwards, I started getting the "recovery mode" problem that seems to crop up. Unable to get past this(it booted only once every million-or-so tries), I decided to use the "MP3 recovery tool" from Creative's site
Unfortunately, it froze up halfway through, and now is giving me a "Hard Disk error". I tried to reformat, and it seemed to wipe it clean...but now it wont even recognize it when I plug it into my USB port to put in new firmware! (The PC recognizes it, but not the Firmware installation)
I don't know what else I can do....any ideas/help, please?
(I looked at Creative's support pages, but they only deal with Warranty repairs, which I don't have as it was a gift.) Can they repair/replace a broken non-warranty player, and if so, for how much?
Or is there another solution I haven't tried yet?
Any help would be GREATLY appreciated!
Thanks in advance!Message Edited by leova on 0-02-200805:06 PM
Message Edited by leova on 0-02-200805:08 PM

Customer Support can also arrange out of warranty repairs, and can advise on the price.
Cat

Zen touch 40gbs - News firmware - Probens with the new creative s

I have a big probems with this new suit.... I am trying to get some musics on my zen touch but when i click on organize media in this new suit, it opens a explorer but when i tried to copy the folder that i want to place on my computer it become empyt... anything inside...
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robertormpc wrote:But its not working... the mediasource its not working with this firmware this MediaSouce is not recognizing my zen touch... i update the media source for the last version
You didn't answer the question. Did you install that SPECIFIC download I mentioned? This is fundamental to get the Touch to work with MediaSource.

Zen Mx Dead on Firmware Upate

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