Zen MX Firmware upgrade issues

I purchased my Zen MX a few weeks ago. It's been fully charged and I've been using it. It works great! I decieded to upgrade the firmware from the existing v .00.09 on the player to the v .02.04 version that's available on the Creative website. I've read and followed the firmware upgrade instructions and all seemed to be going well until I clicked on the upgrade package.
The player goes dark and the window tells me that it can't connect with the device. Then I get a device timeout error message. The it tells me I need to reflash it again. So I click the upgrade button again and the green progress bar starts to move and then stop and I'm prompted again to click the upgrade button again. It's just a vicious circle from there. I did notice that the window where the upgrade button is shows me that the current firmware version on the player is v 00.00.00. This leads me to suspect the the upgrade software is not connecting with player at all. When I click close in the upgrade window the software on the PC closes and the screen on the player comes back to life.
Any and all help is appreciated! Thanks!
BTW I'm running Vista 32

I evetually figured out that it was vista that was preventing the upgrade from happening. So I downloaded the software from an XP machine and transfer the dfiles via a flash dri've. All went well after that. Let me know how you make out.

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Message Edited by Toddl on 04-2-2008 09:40 AM

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koochiching,
Try turning off the Media Sniffer feature from MediaSource and try updating the firmware again.
JasonMessage Edited by Jason-CL on 2-4-2004 0:27 AM

[Zen Micro] Firmware upgrade has bloc

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I'm upgrading my Zen Micro firmware from ..0 to 2.2.02 version right now, but it looks like the process has stuck. My processor seems not to be working, the progress bar is no more advancing and the arrows on my player are white. There's a message on the window that says "Rebooting your player. Please wait." But nothing actually happens. What should I do? If I plugged off my player, can I cause it any damage? Should I restart the upgrade? As the 'Close' button is available for clicking, I can assume the process is stoppable and its terminating shouldn't cause damages... can't I?
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And no software will acknowledge mine since I stupidly upgrade to the 2 level firmware. I've been on a three-week merry go round with email customer service...they've even had me go into the registry of my computer (yikes!) but no solution.

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First off, if the answer to this has been posted I apologise, Ive been trying to sort this out for about 4 hours now and I've tried every fix Ive found listed on this site.
ok, here goes
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I had the exact same problem as Drake. I tried to update the firmware, it didn't take, now my Zen Sleek has no firmware on it and the firmware update that I downloaded from Creative tells me that my player is not connected and will not let me install the updated firmware.
While the firmware download (ZenSleekP4S_PCFW_LB_2_0_03.exe) does not recognize my Zen Sleek, but Windows recognizes it, and it shows up as "Zen Sleek" in the device manager.
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Help, please.Message Edited by bsteggeman on 07-09-2006 07:39 PM

Creative Zen Touch Firmware Upgrade version 1.01

Hi Everyone,
Just to make you aware, a new Zen Touch firmware has been posted on our site:
<TABLE id=Table5 borderColor=#cccccc cellSpacing=0 cellPadding=3 width=540 border=>
<TBODY>
<TR>
<TD colSpan=2><B>Filename: </B><B>ZenTouch_PCFW_L4__0_03.exe</B></TD></TR>
<TR>
<TD colSpan=2> ZENT-FWARE--L4
<DIV id=ShortDesc>This firmware upgrades your Creative Zen Touch player for improved functionality.
<DIV id=Fixes>
<EM>Fixes:</EM>
Improves player functionality when the Random and Next buttons are pressed.
Resets the Custom EQ settings when resetting your player's settings.
Improves the display order of the Touch Pad sensitivity settings.
Improves the continuous playback of WMA and MP3 tracks.</LI>
<DIV id=Notes>
<EM>Requirements:</EM>
Microsoft? Windows? XP, Windows 2000, Windows Millennium Edition (Me)or Windows 98 Second Edition (SE)
Available USB port (version . or higher)
Creative Zen Touch installed</LI>
<EM>Note:</EM>
To install this firmware update, do the following:
Download the ZenTouch_PCFW_L4__0_03.exe file into your local hard disk.
Connect the player to your computer.
Double-click the firmware upgrade file and follow the instructions on the screen.</LI>
</LI></TD></TR></TBODY></TABLE>
Cat

'Thanks a million for the link, KokChoy-CL! You are now on my X-mas present list.
I have been using the .0.03 firmware, but recently I read http://forums.creative.com/t5/MP3-Players/Zen-Touch-Custom-EQ-Frequencies-Wrong/m-p/64205" and wanted to try out the .00.06 firmware. Comparing from memory and using custom EQ, lows and mids sound much more clear now while bass is a bit more on the light side.

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Hello,
I was done the firmware upgrade to 2..0 on my Zen Touch. Everything gone well. The player seems to work fine.
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Joefalk
(greeting from Italy)
P.S. Sorry for my bad English.

There's some advice for the Micro, most of which is also relevant for the Touch, see the link "problems with connecting using MTP firmware" in the FAQ post.

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This is not possible because such software is not placed or released on any of Toshiba webpage.
Fact is that not all CD/DVD drives are compatible with all notebooks due to different master/slave/c-sel settings.
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I can recommend only buying an compatible and supported ODD.
Bye

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Hi Zach,
You are probably hitting this issue;
Note*** Software upgrades fail when you use the web-browser interface to install Cisco IOS Release 12.3(7)JA3 on 1200 series access points. The image size exceeds the access point's 4-MB restriction for software upgrades. Use TFTP to upgrade your access point to this release. For complete instructions on using TFTP to upgrade access point software, see the "Working with Software Images" section in the Cisco IOS Software Configuration Guide for Cisco Aironet Access Points. Click this link to browse to that document:
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I've just spotted the sticky on WMP. Not sure what version I have on my lap top. I'll check letr and try this.

Zen Micro Firmware Upgrade 2.00

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imran_ansari wrote:Yeah, exactly same problem with me. My current firmware version is .02.05 Zen Micro is a Hight Speed USB device, my PC has non high speed usb port. When I connect it gives me a message about this. Can this be a problem? Any suggestions?
It's fine, USB 2.0 devices are compatible with USB . (which is what you have), the transfers will just be slower.
Also, if you want your Micro to transfer much faster, get a USB 2.0 PCI add-on card (AVOID CARDS WITH THE ALi CHIPSET!), install it and plug the Micro into there instead. You can find such cards for under $5 in stores, or even for $ + S&H on eBay.

ZEN Micro Firmware Upgrade prob

I am trying to upgrade the firmware on my ZEN Micro to make it compatible with my new Vista computer. I have the proper firmware ready to install, using an XP computer (with the latest Zen Micro driver), but I need to offload all content from my ZEN first, otherwise it all goes bye-bye. The problem is, the files on the ZEN won't drag and drop to my XP hard dri've. My only choices are "delete" and "properties."? Music files in other locations happily relocate wherever I want them. What's keeping the ZEN from letting me offload my music?

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Nomad Jukebox Zen Xtra Firmware Update Issue

My player does not get recognized after attempting to update firmware (ZenXtraP4SAudible_PCFW_LB_2_0_03.exe) according to website instructions.
When turned on the player displays "Firmware Problem" for a fraction of a second, then it goes into Rescue Mode v., Boot v.4, HW v0.0., 4 items in the menu ( Clean Up; 2 Format All; 3 Reload OS; 4 Reboot)
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Product type: Professional
Product version: 5.
Service pack: 3
Kernel build number: 2600
IE version: 8.0000
System root: C:\WINDOWS
Processors: 2
Processor speed: 2.6 GHz
Processor type: AMD Athlon(tm) 7750 Dual-Core Processor
Physical memory: 3072 MB
Video driver: ATI Radeon HD 4800 Series
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Creative Jukebox Driver
Creative MediaSource
Creative NOMAD Jukebox Zen Xtra
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Problem solved!
I did not follow the link you provided, thanks for the suggestion anyway. I read in another post that you advised to disable the device in Device Manager, although I took a different route. This is what I did after enabling Mediasource DETECTOR
. Completely uninstall Windows Media Player , revert to WMP 0, inlcuding the Runtime
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6. Run ZenXtraP4SAudible_PCFW_LB_2_0_03.exe with the player connected
7. I was prompted if I wanted to replace the Firmware with the same version (2.0.03) I said yes... within seconds the player came back to normal.
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Thanks!

Zen MX Firmware upgrade issues

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