Zen Nano 1GB (not plus) not playing DRM audio bo

Okay. So I've read very similar problems here, but none quite like mine. I've read through my manual (actually, I only have the downloaded manuals, and there doesn't seem to be one for a Zen Nano GB... It's not a Plus and it's not a Nano 52MB).
My whole reason for purchasing my Nano was b/c it can play DRM audio files & I want to listen to audio book downloads.
In any case, I know not to drop and drag my DRM files, that won't work.
I got a (refurbished, works fine) Zen Nano GB a few weeks go. If I drag and drop regular mp3 or WMA audio files, they work fine. If I sync regular song files with WMP, they work fine.
It's the DRM files I'm having problems with. I tried sync-ing with WMP , (after opening the DRM file and obtaining the license (these are audio books from NetLibrary.com, and I've followed their instructions as well as those for the Nano). Once I've obtained the license, I sync. The audio book appears on the Nano, but will not play.
I tried updating (or, perhaps it was downgrading) the firmware, and then used WMP 9 to sync, and managed to get one audio book to play. I thought I was ready to go. It was awesome. The whole book played and I enjoyed it.... but... once I finished the book, and re-synced and tried to add a new book.... nothing.
I've re-installed various versions of firmware, tried on WMP and WMP 9 AND tried using Creative's own software to sync (after opening the files in WMP and obtaining the license)... Nothing. Lots of wasted time, tho.
I'm not quite a newbie with mp3 players or computers, but I am capable of "missing" something.
Thanks in advance for any help you can provide & please let me know if I forgot anything specific that could aid in any solutions,
MomLikesMusic (and audio books!)

To "downgrade" firmware (I don't have any idea if that's what it's really called, it's certainly not an upgrade!):
Through another posting on this message board, I found a link to this site:
http://dapjukebox.altervista.org/mod...ownload&cid=85
which has other firmware versions available (some are still on the Creative downloads page as well, but the oldest ones are not). The site seems to be in Italian (?).
I downloaded and saved (and virus-scanned) the firmware of _0_02.
Then, I followed the installation instructions from another firmware download from Creative:
"To install this firmware, do the following:
1. Download the [_0_02] file into your local hard disk.
2. Make sure your player is connected to your computer.
3. Double-click the downloaded file.
4. If you are prompted to reset your player, click OK.
5. If the Find New Hardware dialog box appears on the computer screen, follow the instructions on the screen to complete the wizard.
6. When the firmware download dialog box appears, click Start and follow the instructions on the screen."
Because I had nothing on my player, I didn't have anything to lose, data-wise. And it worked. One of these days I may try to upgraded the firmware to see if I can still transfer...
I saved a few other firmware downloads (updates) to try in the future -- rather than go hunting for them again.
Please note, the Nano I have isn't listed in the Creative products -- the one I have says Creative Zen Nano GB on it; no where can I find such a thing. Since it's a factory refirbished model I bought off e-bay, I suspected older firmware may work on it... If you have a newer model, it may not work. I'm not an expert (this whole MP3 stuff still boggles my 37-year-old mind sometimes), so be careful what you do to your player!
Good luck,
~MomLikesMusic

Similar Messages

Zen Nano 1gb Volume buttons not respond

For some reason my nano volume buttons just stopped working. Anyone else have this problem or have an idea how to fix it's I installed the newest firmware and that still didn't fix it.

Are you sure you installed the right firmware? Try reinstalling the firmware again. If that doesn't work, then there is a chance you may have a hardware problem.

I am not able to play any audio from any website that I open in Firefox For example. if I play a song from Youtube in firefox, I cant hear the audio, where as the same song can be played in Chrome/IE.

I am not able to play any audio in firefox. For ex, If I open a song from youtube, I am not able to listen to audio but same link in Chrome/IE works fine. Firefox '''used to be fine''' in my pc until someday '''it suddenly started behaving weird''' with no sound from any of websites, Facebook videos or any cnn videos etc. Its not the problem with hardware in my system. Its just in Firefox, I am unable to troubleshoot or fix it. Please help

sound problems:
#Restore speaker icon to System Task bar, right-click on clock or tray > Properties > Volume: On
#Click on the Sound icon in System tray then on Mixer, make sure Firefox is not muted [http://dmcritchie.mvps.org/icons/fx_sound.png picture]
Additional references
* [https://support.mozilla.com/en-US/kb/No%20sound%20in%20Firefox No sound in Firefox | Troubleshooting | Firefox Help]
* [http://support.mozilla.com/en-US/kb/Video%20or%20audio%20does%20not%20play Video or audio does not play | Troubleshooting | Firefox Help]
* [http://kb.mozillazine.org/Video_or_audio_does_not_play Video or audio does not play - MozillaZine Knowledge Base]

Creative Zen 32GB "There is a problem playing this audio" AAC

GCreative Zen 32GB "There is a problem playing this audio" AACZ All right, this is driving me nuts. I have a Zen 32GB and a Vista 32-bit machine. I have been encountering a lot of problems playing AAC files on my Zen--many of the tracks stop short, and the error message "There is a problem playing this audio" appears.
These are AAC files that I ripped off my own CDs using iTunes, so there are no DRM issues. ? I'm not sure if the problem lies in the actual ripping process (although the problem tracks play on my iPod without problem), the importing into my Zen using Zen Media Explorer, or my Zen trying to play the tracks. I've tried turning off my antivirus program, as well as checking the box in iTunes that double-checks for audio errors after ripping. I thought at first that it could be related to scratched CDs, but it also happens with pristine CDs.
I have latest firmware (.2.03) installed, and also the latest version of Zen Media Explorer.
I've searched this forum as well as Google for this exact error message, and don't get any related hits. Can anyone out there help me? Please?

Thanks for that response--I was beginning to feel a little neglected. It's disappointing, though--one of the reasons I bought the Zen was because it advertised AAC compatibility, so that I could have just one library of AAC files for my iPod and Zen, instead of entirely duplicate libraries of AAC and WMA files. Most of the AAC files I've imported into the Zen play fine--I just have to check all of the tracks to see which ones have that audio error. Usually, if I re-import the track, it comes out fine (eventually).

Zen Nano and some directories not playing in track ord

Hi, I just bought a Zen Nano Plus and I've noticed that some album directories play in track order based on the track numbers found in the id3 tags while some directories play files in alphabetical order. All my directories on the Nano right now are for single full albums. I took a look at the files in two different directories and I can't see any difference in file naming or tagging that would cause this difference in playback order. They were even both ripped by the same ripper just weeks apart too which is odd.
I did look at the comments for the latest Muvo N200 firmware update and I noticed a blurb about directory play back not being consistent. Does the Zen Nano have the same problem as the Muvo N200? Is there a firmware forthcomming for this issue? Thanks.
Tom

The N200 plays the track in alpha-numeric order - I'm sure the Nano isn't very much (if at all) different from the N200
Like 0, 02, 03, a, b, c, ID3 tags don't affect anything except the song title comming up, as far as I'm aware.

Creative Zen Nano 1GB - Firmw

Hi,
I am using creative zen nano GB player. In downloads sections i can't abt to find the firmware for "zen nano GB". Can any one tell where we can get firmware for "Zen Nano GB" firmware. Thanks in advance. Bala

The Nano Plus works fine with AAA nimh rechargeable batteries. The great thing about a player that uses a AAA battery is that AAA nimh rechargeables are inexpensi've, and most chargers will charge up to 4 batteries at a time. A charger and 4 AAA nimh batteries is only around $20. When a battery runs out of power just replace it with a charged one. If someone has a player with a built in battery, then when the battery power is exhausted, they can't listen to music until the player is recharged.

Creative Zen Nano 1GB battery chargin

Hi, I cannot find a sales line contact for Creative UK so hopefully someone can answer my question as I would like to buy one today if possible. It doesnt appear to ship with any battery charger or mains adapter so I am wondering if I need to buy new batteries each time they run out [8 hours]. If this is the case, has anyone any suggestions for a rechargable battery that works?
Thanx
G

The Nano Plus works fine with AAA nimh rechargeable batteries. The great thing about a player that uses a AAA battery is that AAA nimh rechargeables are inexpensi've, and most chargers will charge up to 4 batteries at a time. A charger and 4 AAA nimh batteries is only around $20. When a battery runs out of power just replace it with a charged one. If someone has a player with a built in battery, then when the battery power is exhausted, they can't listen to music until the player is recharged.

Problem with zen-nano-plus!! please help

i have the zen-nano-plus 52mb. and i try to update the firmware with latest version but i don't delete the music files in it.
i have started the instalation and the program asked me to delete the files on zen. (i didn't care keeping the files, so i continue the instalation)
when the program began to delete the files, after in few seconds i received an error messege from windowsoperating system reported error. the limit time on semaphore it's over.) now i have an 0.00.00 firmware version and i can't use the zen-nano because it's not starting. i have tried with the recovery tool but same situation it happend again. please help me if anybody knows something!!!!

Go to Creative.com and click the Support link. Look for the firmware driver for your Zen Nano and follow the directions. I had to do this to fix my Zen Nano Plus, because it had the exact same problem that yours had.
Good luck!

Start-Up problems in Zen Nano 51

Greetings... I just bought?3 Zen?Nano players 2 months ago, everything was working perfectly but now I'm having problems with one of them, when I press the play button to power on my player, the screen shows the Creative logo but immediately it turns off, I've tried to format the player but when I connect it to the PC, the player indeed?appears as?a removeble dri've?in My PC but when I try to explore it, a message appears that says something about like: ...the device cannot be opened due to an I/O error... I'm using XP SP2, and I have tried to format the zen even in safe mode but no response at all, every time the player is detected but the system is unable to open it. I really hope that you can help me. Is there a way to reset physically this player?, I'm going to try updating the firmware but if the system isn?t able to access the device maybe this couldn?t be possible. I expect any comments about my problem, thanks again and have an excellent day. Regards.

I would try [url="http://us.creative.com/support/downloads/download.asp?MainCategory=23&nRegionFK=&nCountryFK =&nLanguageFK=&sOSName=Windows+XP&region=&Product_ Name=ZEN+Nano+52MB&Product_ID=58&modelnumber=&driv erlang=033&OS=0&drivertype=0&x=29&y=8">reloading the Nano's firmware.[/url]
Notes:
* This firmware only works with Creative ZEN Nano players. Do not install this firmware for other players.
* You will lose all content in your player when you install the firmware. Back up any audio or data files in your player to your computer before installing the firmware!
* To install this firmware, do the following:
. Download the ZENNano_PCFW_LF__2_03.exe file into your local hard disk.
2. Make sure your player is connected to your computer.
3. Double-click the downloaded file.
4. If you are prompted to reset your player, click OK.
5. If the Find New Hardware dialog box appears on the computer screen, follow the instructions on the screen to complete the wizard.
6. When the firmware download dialog box appears, click Start and follow the instructions on the screen.

Zen Nano Plus will not play all trac

My Nano Plus will not playback all tracks installed.My Firmware has been updated to .0.03I have formated the Nano Plus via Windows Explorer.
Tracks have been transferred via Windows Media Player 0 AND Creative MediaSource Organizer 3.30.2 with the same problem. The NanoPlus Mass
Storage Driver has been updated, too. I have tried it on both a desktop AND a notebook PC. The transferred tracks are combinations of WMA and MP3. Both played and unplayed tracks are a combination of
WMA-protected, WMA-nonprotected, and MP3, 28/59/60/92kbps -
nothing unique about the tracks that will not play.
The tracks have either been ripped from my audio CDs or downloaded via Media Player MSN Music store or MP3 store. I have licensed all tracks and they all play via Windows MediaPlayer and Creative MediaSource Player from my hardri've.
All tracks show up on the Zen Nano Plus in windows explorer and will play from the NanoPlus via Media Player and Creative MediaSource player, but they will not all play through the NanoPlus.
All problem tracks (if transferred via
MediaSource) will either be skipped or the NanoPlus will pause when the NanoPlus is playing or they simply are not
visible (if transferred via MediaPlayer0).
The problem tracks are not always the same tracks after I have re-transferred them (I have tired 4
times to clean/re-transfer tracks). I have 8 tracks and only 36 will play.When transferred via Windows MediaPlayer0, the tracks are organized into multiple folders.When transferred via Creative MediaSource, they are all in the root directory.
What can I do to get this to work properly?

That may be it!
My tracks have been transferred with WMP0 into the following Folder structure:
MUSIC-AUTHOR-ALBUM-Tracks.
In Explorer/MediaSource, there is One MUSIC folder containing 65 AUTHOR folders containing 74 ALBUM folders containg 85 Tracks.
My Zen Nano Plus MENU-MUSIC display shows only 3 Folders -- 3 ALBUM Folders of 36 Tracks -- the tracks that do playback.
Is this just an organizational problem?
If so, it's not very handy to Sync....there is nothing in the manual that explains this!
I'll re-organize and see.
What is the best FOLDER structure to use?

ZEN Nano Plus 1Gb Not Recognised, but 256Mb Works F

HI all, I've searched the FAQ but can't find anything like the problem I'm experiencing here.
I purchased a 256Mb Zen Nano Plus for my son at Christmas, and a Gb Zen Nano Plus for my wife. The 256Mb unit installed perfectly, works perfectly, no issues.
However the Gb unit does not install correctly - Windows XP SP2 recognises it as a Creative unit, although it takes an age for it to recognise the disk dri've. It appears in device manager as a generic storage volume with no drivers installed, and does not appear under My Computer - I can't even tell what firmware version is installed.
I've installed the correct drivers from Creative Technical Support. Have also tried to update the firmware, but the updater cannot find the Gb unit connected to the system.
After trying various driver updates on my own PC, uninstalling the software, reinstalling, Creative support suggested it's faulty and I should get a replacement.
Well the replacement arri'ved today and it has EXACTLY the same problems - can anyone help or advise?
Thanks in advance,
BT68

Arcl, I haven't a clue what's happening - have spent the best part of 5 days fiddling and installing/reinstalling. As you say, the drivers for the 256Mb and Gb are exactly the same, so why one unit should work perfectly and the larger unit refuse to work at all, I have no idea.
As stated elsewhere it appears to be some sort of compatibility issue, but I've tried it without ANY other USB devices connected, have updated my USB and Chipset drivers, and it's got me nowhere. Looks like I'll be getting a refund and going for a Sony player similar to my own, as although the software's clunky I know at least it works and is pretty much hassle-free.
Why does it seem to be a problem with the Gb units though? Both cadman and Nespa in the other thread are experiencing issues with the units, I assume they're Gb too?
BT68

Zen nano plus 1GB not fully connec

Just tried to connect a new Zen Nano plus gb to my XP machine. 
I can see it in Device Manager (both disk dri'ves and USB) and it says its working properly

But, it takes about 5 min to appear on Explore and then it freezes Explore and cant be read.

I have installed the Creative Mass storage drivers.

I've tried to update the firmware to .3.03 (from .2.03) but no go. It recognized it in recovery mode and sets a driver but the .3.03 install program takes it out of recovery with no changes to the firmware (it keeps searching for a compatible device with no luck)

I have also tried different USB ports, checking the power lever (which is OK) and assigning a device letter but Disk Management wont see it until after 5 min and then the device is not available

Very Quirky - any suggestion?

I'm about to send it back (very disappointed with Creative Support as I own Jukebox III and just lost my MuVo.

Thanks in advance,
David

Yes, thanks,?
I tired that and so many more things (restarting, deleting driver and re-installing, deleting media program, different USB ports, checking power allocations for ports, different cables etc.)
I'm a smart guy (BSEE) and spent about 5 hours trying to get this thing to work and no go - still quirky so I just dropped it off at the Post Office to return to Amazon.
Honestly, it not worth my time to spend 5 hours trying to get it to work after paying good money for it. Poor QC testing, poor firmware, and poor support.
What I don?t understand is why Creative doesn?t admit that these devices have a problem and either recall them or fix them. Look at the number of hits the "Zen Nano Plus Connection Problems " thread has! Over 200 hits.
This is obviously a problem and they have their head in the sand. And it irks me when companies do this; release a product that is faulty and let their customers sort it out.
I suggest a thread that logs the problems with respect to each device.
Example:
Thread: Zen Nano Plus Problems:
) connection problems: 493
2) Automatically powering off problems: 327
3) Etc
Each person could add their one occurrence to the running total and someone could sort through and actually find the number of occurrences a problem happens. This can get a company to own up to larger design and QC issues which they shove out the door to boost the bottom line.
But what do I know, I just stumbled upon this site googling ?Zen Nano Plus Connection Problems?
I'm moving on now and thank everyone for their help.
Best of luck,D

Help, Zen Stone and Nano Plus not recognized on my PC (XP) have tried everything I can f

Hi,
I recently bought a Zen Stone but I cannot get my PC to recognize it. Everytime it is plugged in I get taken to the "Found New Hardware Wizard" and it cannot find a driver. I have gone through all the help and none of the proposed solutions makes any difference. The Stone charges fine, but I cannot access it: in Device Manager it appears in Other Devices and does not appear in My Computer. The Safely Remove Hardware icon appears in the tray but when I right-click on it, nothing happens. The same thing is also happening with my older Zen Nano Plus which I am sure was recognized a couple of months ago. Both the Stone and the Nano PLus play music and I tried the Stone on a friends computer and her Windows XP recognised it fine. I am running Windows XP with Service Pack 2 and I automatically do all the recommended Windows Updates. Things I have tried: * Unplugging all other USB devices * Using USBs at back of computer * Using a paper clip to reset the Stone * Changing the Power Management options for USB as advised on Creative Media website * Updating my chipset device drivers * In Other Devices trying to reinstall drivers * Downloading new drivers and other software for my Zen Nano * In the BIOS switching off USB 2.0 * Rolling back from Windows Media to 0, removing Microsoft User-Mode Driver Frameworks Feature Pack .0, and downloading "Update for DRM - enabled Media Players (KB8922)" * Downlaoding Iomega patch * Running msconfig to remove all startup and Service files apart from Microsoft to ensure there is no conflict with other loaded software (still didn't work) Something has defintely changed in my computer to stop Zen from working and yet the USB ports work fine with my digital camera, printer, keyboard and mouse. Please, please, please, does anyone have any ideas about what may be causing my problem Thank you Stephanie

Hi, Quick update, have also gone through everything in http://forums.creative.com/creativel...cending&page=3 and tried downloading the Fixup but with no success. Made the major mistake of following advice to delete USB controllers and ended up with no USB ports working (not good since my keyboard and mouse use USB). Had to do system restore to get back to square one. I have contacted Creative support several times and tried everything they suggested and they have tole me that there is nothing else I can try. Can find nothing else to try and with so many people experiencing the same problem with the Creative Zen's, I have come to the conclusion that the Zen is not compatible with many people's XP and only wish I had known all this before I bought it. If anyone has any other ideas I can try, please let me know, otherwise I will have to send my new Zen Stone back to Amazon as completely unusable. Goodness knows how anyone who doesn't know their way around a computer is ever supposed to get one working. I am really disappointed with Creative about this. Anyone recommend a good MP3 player make that actually works in Windows XP Regards Stephanie.

ITunes not recognizing Creative ZEN Nano Plus

Hello,
My MP3 player is a *Creative ZEN Nano Plus* & I download my Audible.com audio books into iTunes. iTunes says my ZEN Nano Plus is a different Creative product, a *Nomad MuVo*. At the bottom of the screen, it shows me how much space I have left, but does not list files nor give me a way to manage files. Does iTunes need a plug-in or someway to identify my player? Will a future iTunes version handle non-Apple products better?
Many thanks,
shrinkray

iTunes isn't compatible with anything but iPods, so I'm not sure where you got the information that you could use iTunes for your audible account with the Creative player. After looking at the audible website on their list of supported players, it indicates that you would have to use WMP to manage your audible downloads on the Creative. In regards to whether or not iTunes will handle non-Apple products in the future, we are simply fellow users so no one on these boards can really offer an answer. All I can say is that iTunes, since it's inception, has really only been compatible with the numerous kinds of iPods.

Zen Nano Plus - 300mb of the 1G is not available to store music

About 300mb of?space is?unused on my Zen Nano plus (G) and I cannot load anything onto it. Any suggestions?Is this a firmware issue??

Please read the FAQ sticky thread as this is covered there - it is a limitation of the root folder in the FAT filesystem - put your songs into a folder and you will be able to fill it. PB

Zen Nano 1GB (not plus) not playing DRM audio bo

Similar Messages

Maybe you are looking for