Zen Nano Plus bricked by Recovery Tool?

Re: Books on Cd I went ahead and attempt to install the latest firmware upgrade. At this time the upgrade seems to be progressing.
Okay. The player has successfully booted up
Success. After removing Windows Media Player , I was able to install the latest firmware upgrade. I have several follow-up questions. Most important question is #
. I wonder why the Zen Micro Media Explorer is not available to me. It is all grayed out. Any suggestions on how to get it to work
2. Is the Zen Micro Media Explorer a logical substitute to employing the Windows Media Player 0 It seems to have everything I need .
3. How am I able to create a new playlist in the device if I cannot access this application
4. When I select Playlist on the device, I see a message that says: To create a playlist select from the Now Playing context menuWhat is that all about and where do I roam to do this
Thanks very much for your help
Richard One of my new Zen Nano Plus appears to have been bricked by my use of the Recovery Tool, when it was misbehaving. This happended before with another Zen Nano Plus we had, but we fixed that over a year ago and it works fine now.
Actuallly, it's one of 6 my family has - plus we have lots of other Creative products (a Micro, Zen, Vado, X Mod etc). While its almost brand new, its was purchased on eBay in 2008.
Usually the first thing is to update the firmware, and tried the Recovery Tool hoping it had been updated - but now my Zen Nano Plus dows not turn on or get connected, and I tried to PCs and several USB cords and various USB connections.
I undertand a Zen Nano Plus does not have a Recovery Mode but did try usual method.
. Remove the battery, and press & hold the Play button will connectiong to the PC.
2. Keep pressing play for about 0 second until the New Hardware Wizard starts - that will only happen the first time.
3. Completete the New Hardware Wizard
I believe it may need to be reformatted, but is not totally bricked and can be repaired.
Is it possible to get a get a Zen Nano Plus into Recovery Mode, or connect it to a PC so I can reformated
Thanks!

take it back to the store and buy something other than a creative. My nano plus crapped out after less than 6 months. Creative will not replace it, even though the warranty is for 2 months. Worst customer service I have ever seen.

Similar Messages

Zen Nano PLUS - Firmware Broke My Ze

Please help me .
I have read through countless threads here looking for the answer on what to do when...
...your Zen Nano Plus is passed warranty, you install the latest firmware, and your player is no longer readable by your USB ports.
Before I tried upgrading the firmware it would detect it as what it was -- a Zen Nano Plus. Now, however, I plug it in and I don't even get a notification that Windows detects it even so much as a generic device.
Everyone says: Revert back to an older version of firmware.
Question: HOW DO I ACCOMPLISH THIS WHEN ) I CAN'T TURN MY PLAYER ON AND 2) IT IS NOT BEING READ WHEN I PLUG IT IN?
Sorry about the caps, but I feel Creative is about to let me down after all these years. Did I waste money on this thing or is there an actual solution that works?
My friend's dad had this exact same problem. He took it back and exchanged it for another Zen Nano Plus and it did the same thing agan.
Thanks in advance.
PS - Thanks to Creative for being acti've in these forums and trying to help their customers who have given Creative their hard earned money that they earned working at a job.

IT WORKED!!
PeeBee you are the man for your post in this thread:
http://forums.creative.com/creativel...d=279272#M6263
All this is Creative's doing, though, for their lackluster support for their own product. In one thread they specifically say Zen Nano Plus has no recovery mode. Why does it take non-Creative staff such as yourself to call them out and help with these issues? My friend's dad had to take time out of his day to dri've back to Best Buy to exchange it (TWICE). If only Creative would administer care in their own product support then threads centered around Creative's MP3 players being beat down by their own firmware wouldn't have over a thousand thread views each by people looking for retribution for a piece of junk they think they wasted their money on.
Thank you, PeeBee. I, on the other hand, am investing in Apple next time due to lost faith, faith that has been religiously stood by since the beginning days of Dr. Sbaitso. If this thread gets deleted rather than replied to by a mod, admin, or Creative staff member then it means I'm right.

Zen Nano Plus WON'T START / RECOVERY / RES

Hello ZNP friends and fellow victims of frustration,
I have the GB Zen Nano Plus and a Windows XP operating system. My Zen is just over 3 months old, and a few days ago I started having the "stuck on Logo or hour glass (building library) problem". Like many of you, it has frustrated me beyond belief in my attempts to correct it. I'm certainly not a computer whiz, but I'm fairly good at following clear, numbered, valid instructions. I have tried many of the offered cures for this problem as provided in the discussion forum. None have worked for me.
I have just stumbled onto/into the fix for the WON'T START / RECOVERY / RESCUE problem. At least, I hope it lasts. The bad news is that I don't know or remember the steps for the cure. The good news is that the problem can be fixed. In the frustration of trying a million variations on the steps offered in the discussion area, I happened to fix my nano plus. I was becoming like a hyper zealot playing a slot machine.
What I do remember is this:
) I did download the application ZenNanoPlus_PCFW_LF___0 and install it, and put an icon on my desktop so I could activate it easily.
2) I did double click it to call it up.
3) I attached my nano plus via USB to the computer. I don't remember if I had to do that before or after bringing up the above application. (You may have to try both.)
4) I did leave the battery out of the nano plus during this operation.
5) I was required to reformat the nano plus which eliminated anything on it. When the instruction came on to reformat, it said "... area" so I was worried that the reformat might include more than the device itself but it didn't.
6) Then I loaded a song, disconnected the device from the computer, put in a battery, and it started fine.
What a task that whole process was! Of course I'm not telling you anything new. I was tempted to just get on with life, but then I thought I should really share this with those of you who have been in the trenches...to let you know that a cure is possible.
Creative should really have a clear set of instructions by now for fixing this problem.
Good luck!
Buck

Have you updated the firmware? this could be the major cause. Also, MP3 has far fewer kinks as a uni'versal format than WMA. If possible, I highly suggest using MP3 on MP3 players.

Problem with zen-nano-plus!! please help

i have the zen-nano-plus 52mb. and i try to update the firmware with latest version but i don't delete the music files in it.
i have started the instalation and the program asked me to delete the files on zen. (i didn't care keeping the files, so i continue the instalation)
when the program began to delete the files, after in few seconds i received an error messege from windowsoperating system reported error. the limit time on semaphore it's over.) now i have an 0.00.00 firmware version and i can't use the zen-nano because it's not starting. i have tried with the recovery tool but same situation it happend again. please help me if anybody knows something!!!!

Go to Creative.com and click the Support link. Look for the firmware driver for your Zen Nano and follow the directions. I had to do this to fix my Zen Nano Plus, because it had the exact same problem that yours had.
Good luck!

Zen Nano Plus Won't Turn

Hi Again, This is my/our first message to this forum after doing a long search and reading. I added to the bottom of another tread of the same title hoping to receive a response and keep that tread ali've and growing with knowledge. Please reply to either that tread which has some links on it that might be of use or to this tread. Later I will play with how to link to this other tread and add it below. OK here is my edit which hopefully works to link you to that other tread. http://forums.creative.com/creativel...d=68897#M68897 My wife, the main frustrated user, downloaded some fix on your site (driver I think) and it killed this piece of crap. She downloaded a fix because on book play back the tracks would every so often go out of order and other trys to stop this didn't work. Anyway the problem is: .. Dave Message Edited by ldelm on 09-05-200707:6 AM
Message Edited by ldelm on 09-05-200707:20 AM

Hi Still no reply to my messages. Is anyone home I see a new restricted-entry tread by Creative "CAT" on a New MP3 Player Recovery Tool. http://forums.creative.com/creativel...ssage.id=98778 Anyone have any idea if this will work on a player that doesn't even come on Zen Nano Plus 52KB Dave P.S. I will try the tool later if no one replies to this message or is even home on this listMessage Edited by ldelm on 09--200707:09 AM
Edit-2 to add in link to CAT's message
Message Edited by ldelm on 09--200708:07 AM

Zen Nano Plus can't see new so

I have a GB CL Zen Nano Plus with 208 (WMA) songs in 6 folders (352 MB space used). When I add new WMA songs, they show up on Windows Explorer File Manager but won't play on the MP3 player. When the MP3 player is unconnected to the computer, I can't even see them on the player. The WMAs are not protected; we tried WMP 9 and 0 to rip the music files from CD. Heard that updating the Firmware might fix, but wanted to be sure. Any suggestions?

There are too many folders on your player - the ZNP can only see a total of 60 folders including any that don't have any music directly in them such as Artist folders. Connect your player and use Windows Explorer to rearrange your player so it uses less folders. When you say that the files aren't protected are you sure? WMP rips CDs to protected files by default so check in Tools, Settings to switch off Copy Protected. PB

Having same Zen Nano Plus problem as Golden Oldi

I didn't want to hijack Paloma's post, but was amazed when I read it because the same thing is happening to me!
My new Zen Nano Plus just arri'ved in the mail 2 days ago, I downloaded the software, connected the player to register it and got the USB connection symbol. When disconnected it does NOT switch on when I press or hold the scroll button.
I do believe I followed all instructions carefully, but something is really wrong. I'm not computer/electronics illiterate, but a wiz I ain't! I'd really appreciate any help! Thanks!

keaton wrote:
how do i do that? (connect it in recovery mode)
See my reply in this post.
PB

Zen Nano Plus 1GB i/o device er

Hello
i have been using Zen nano plus gb for some time now. Today i plugged it in my pc and when i tried to acces it i got the following error message. "L:\ is not accessible. The request could not be permitted beacuse of an i/O device error.
so i see my zen nano in my computer, but my zen nano exlorer dont regonize it and i cant acces my player and it gives me that error. How can i fix this?

Hello!
I had the same problem/error message with my son's 52 Mb Plus. In my case solution was firmware update. I downloaded from support latest firmware (ZENNanoPlus_PCFW_LF__3_03.exe), installed it and reformatted the player. If I had understood right, before firmware installation, also the Player Recovery Device was installed and run.
Last April (04-20-2006) Buck posted in this forum a message with more precise instructions. You can also find instructions for updating firmware from Support KnowledgeBase (eg. Solution ID # 265 Updating firmware for MuVo or Zen Nano Plus).
Hope this hel
ps.

1GB Zen Nano Plus player stuck in Radio mo

I have a GB Zen Nano Plus player. I use it every day, have since I got it 2 yrs ago. It has the radio feature. I switched it to radio the other morning and now it won't switch back to my mp3 music. When I push in the scroller to go to the menu, it takes me to the Radio menu and locks up. Won't scroll up, won't scroll down, can't up or down the volume, can't even turn it off... I have to remove the battery for it to quit. I have no clue what's going on. I connected it to my computer and formatted it....didn't help. Went here online and got the firmware update drivers....didn't help. I can still load music onto and play it while it's hooked to my desktop, but I can't use it any other way than radio when I'm using it solo. Any ideas?

Make sure to reflash the firmware in recovery mode (see instructions on Creative's support website), and also let the updater format the data area. If that doesn't work it's probably a hardware failure, I'm afraid...

Zen Nano Plus transfer prob

Am having trouble transferring .wma files to my Zen Nano Plus even though it has 590MB free. When I try to transfer anything using Creative Source I keep getting a "transfer error" message. Have tried reorganising files into folders to cut down on memory used in the root folder - but it doesn't seem to help. It's even stopped letting me transfer between folders. Has anyone else had this problem.. Anyone know what to do??

I'm having the exact same problem with my Nano Plus, and I've only had it for a little over 3 months. I contacted technical support and they told me to download the Firmware update and gave me these directions:
Zen Nano Plus Firmware Update:
http://uk.europe.creative.com/support/downloads/download2.asp?Product=2720&dlcentric=9423&Product_ Name=ZEN+Nano+Plus&OSName=Windows+XP
To install this firmware upgrade, do the following:
- Connect your player to your computer.
- Double-click the firmware upgrade file.
- When prompted to set your player in Recovery mode, disconnect your player from your computer.
- Press and hold the Play button while connecting your player to your computer's USB port.
- Continue to hold the Play button for about 0 seconds after connecting your player to your computer.
- Release the Play button when the "Find New Hardware" dialog box appears on the computer screen.
- Follow the instructions on the screen to install recovery drivers for your player.
- Double-click the firmware upgrade file and follow the instructions on the screen. Ensure to select the "Format Data Area" option within the Update.
However, at step 6 my computer did not recognize my player with it being on and neither did the Firmware. I responded to Technical Support and told them this. They said it seemed like it needed repaired or replaced! Even though there is a -year warranty, there is only a 3 month labor warranty, which means if you send it in to get fixed and it has passed the 3-month labor warranty, you have to pay a $24.95 diagnostics and handling fee. If you're in this situation, they said the best thing to do is try to exchange it wherever you bought it first. I hope this helps!

Creative Zen Nano Plus Firmware Upgrade 1.03

Hi everyone,
Just wanted to make you aware of an update that has just been posted on our site.
<TABLE cellSpacing=0 cellPadding=0 width=540 bgColor=#eeeeee border=0>
<TBODY>
<TR vAlign=top>
<TD height=5> (.6 MB) </TD>
<TD>2 Sep 05 </TD></TR></TBODY></TABLE>
<TABLE id=Table5 borderColor=#cccccc cellSpacing=0 cellPadding=3 width=540 border=>
<TBODY>
<TR>
<TD colSpan=2>Filename: ZenNanoPlus_PCFW_LF__03_02.exe</TD></TR>
<TR>
<TD colSpan=2> ZENP-FWARE-2-LF
<DIV id=ShortDesc>
This upgrade improves the functionality of your Creative Zen? Nano Plus player. For complete functionality, make sure that you meet the requirements listed below before installing this upgrade.
<DIV id=Features>
Enhancement:
Supports Thai unicode character display.
</LI>
<DIV id=Fixes>
Fix:
Ensures proper functionality of WMA playback when you move forward or backward within a track.
Improves Shuffle mode randomization when you play back a large number of MP3 tracks.</LI>
<DIV id=Notes>
Requirements:
Microsoft Windows XP, Windows 2000, Windows Millennium Edition or Windows 98 Second Edition (SE)
Available USB port (version . or higher)
Creative Zen Nano Plus player
For Windows 98 SE only: Creative Mass Storage drivers .05.0.250 or later, available from the Installation CD or the Internet</LI>
Notes:
This firmware upgrade only works with Creative Zen Nano Plus players. Do not install this upgrade for other players.
You will lose all content in your player when you install the firmware. Back up any audio or data files in your player to your computer before upgrading the firmware.
To install this firmware upgrade, do the following:
Download the ZenNanoPlus_PCFW_LF__03_02.exe file into your local hard disk.
Connect your player to your computer.
Double-click the firmware upgrade file.
When prompted to set your player in Recovery mode, disconnect your player from your computer.
Press and hold the Play button while connecting your player to your computer's USB port.
Continue to hold the Play button for about 0 seconds after connecting your player to your computer.
Release the Play button when the Find New Hardware dialog box appears on the computer screen.
Follow the instructions on the screen to install recovery drivers for your player.
Double-click the firmware upgrade file and follow the instructions on the screen.</LI>
</LI>
</TD></TR></TBODY></TABLE>

I went ahead and updated it anyway. One little thing I noticed was now the volume only goes up to 25 like my Zen Touch instead of 40 or whatever that it did before. Same loudness, different numbers only. Other than that, I have not noticed anything different, but it seemed to work OK scrolling through a song with the old firmware. I did not, obviously, do a detailed comparison.

Creative Zen Nano Plus Firmware Problem, AGAIN! (PeeBee HEL

Hi all,
I am new here and have read all the posts and FAQ's but couldn't solve my problem. Actually there is a post http://forums.creative.com/creativel...d=68923#M07024 which tells exactly my problem. Have tried the solution but didn't solve it.
So I am here asking again.
I bought a zen nano plus GB and downloaded the latest firmware(ZenNanoPlus_PCFW_LF__0_03.exe) and the latest mass storage driver (MStorage_PCDRV_LB__07_00_250.exe). When I put the player in recovery mode as the firmware is detecting devices the player takes it self out of recovery mode and back in mass storage mode how do i stop it from down that?
I am trying to update it because my player doesn't play wma files :angry:I have tried PeeBee's solution but it didn't work. I have taken the battery out, reconnected it and it is recognized in recovery mode. I run the firmware and the computer plays a sound, the icon of connection appears in the nano's lcd and it is out of recovery mode. Then firmware program tells me that the 'device state is not set' and after that the message 'put into recovery mode before updating firmware' Aaaaaarrrrrghhhh!
I'm also running windows XP SP2
Can anyone help me?
Thank you in advance
Marcelo Lopes
Rio de Janeiro - Brazil

Hello-
I had a similar situation develop. Did your error message say, "Media state not initialized?" Here is what the creative support site says:
If you receive a message "Media State is not initialized ..." while updating firmware for a MuVo or Zen Nano Plus player, it will be necessary to install the Player Recovery Device driver and then update the firmware.
. Download the latest driver if you have not done so. You can download it from http://us.creative.com/support/downloads, and file name is MStorage_PCDRV_LB__07_00_250.exe.
2. Install the latest driver by double clicking on the file name.
3. Unplug the player from a computer if it is plugged.
4. Remove the battery from the player (except Zen Zeeon which has a built-in battery).
5. Press and hold the Play button while connecting the player to the USB port.
6. Continue to hold the Play button for about 0 seconds after connecting your player is connected to the USB port.
7. Keep on holding the Play button till Windows displays the Find New Hardware dialog box.
8. If this is the first time a player is installed as Player Recovery Device, Windows will find a Player Recovery Device (or USB Device), and prompt you for drivers. Click on No, and select "Do not search. I will choose the driver to install". Windows will install the drivers automatically.
9. Double click on the latest firmware upgrade file that you have downloaded previously, and follow the instructions on the screen.
0. Format the player if you are prompted to do so.
It is recommended that you stop your player properly before physically disconnect it from your PC.
To stop your player in Windows XP, Windows 2000 or Windows ME
Click on the Safely Remove Hardware icon on the Taskbar, click Safely remove USB mass Storage device, and disconnect your play when you are prompted to do so.
To stop your player in Windows 98SE
Make sure that the icon below appears on the LCD screen again for at least fi've seconds before disconnecting your player.
Now, I did all of the above and still got the error. What solved the problem finally was to connect (using the above method - remove the battery - hold the switch, etc) to a DIFFERENT USB port. Then all worked well, and the firmware transferred. Don't ask me how or why.
Good luck.

ZEN Nano Plus free

Well, I have the following problem:
Well for some reason my ZEN Nano Plus keeps showing the Creative logo, i just can be turned off by removing the battery. I tried the updater from the website (already using latest firmware). But whenever i connect my ZEN with the computer and try to access it my explorer freezes for at least -2 minutes or freezes completely...
Plz help!

I'm having the exact same problem with my Nano Plus, and I've only had it for a little over 3 months. I contacted technical support and they told me to download the Firmware update and gave me these directions:
Zen Nano Plus Firmware Update:
http://uk.europe.creative.com/support/downloads/download2.asp?Product=2720&dlcentric=9423&Product_ Name=ZEN+Nano+Plus&OSName=Windows+XP
To install this firmware upgrade, do the following:
- Connect your player to your computer.
- Double-click the firmware upgrade file.
- When prompted to set your player in Recovery mode, disconnect your player from your computer.
- Press and hold the Play button while connecting your player to your computer's USB port.
- Continue to hold the Play button for about 0 seconds after connecting your player to your computer.
- Release the Play button when the "Find New Hardware" dialog box appears on the computer screen.
- Follow the instructions on the screen to install recovery drivers for your player.
- Double-click the firmware upgrade file and follow the instructions on the screen. Ensure to select the "Format Data Area" option within the Update.
However, at step 6 my computer did not recognize my player with it being on and neither did the Firmware. I responded to Technical Support and told them this. They said it seemed like it needed repaired or replaced! Even though there is a -year warranty, there is only a 3 month labor warranty, which means if you send it in to get fixed and it has passed the 3-month labor warranty, you have to pay a $24.95 diagnostics and handling fee. If you're in this situation, they said the best thing to do is try to exchange it wherever you bought it first. I hope this helps!

Zen nano plus...Mine works fine, dads isnt being read???

i bought mine maybe 2 months ago, and had to install that mass storage driver...well anyways he got on and i connect it to the computer and it isnt being read...i dunno how to get the computer to recogzine i put it in...i searched my pc and found the mass storage thing but i dunno, do i have to download it again? how do i install it into the new one? i know very little about computers so i cant do much lol...also i tried re downloading but this stupid trial version of FreshDownload is over, so i dunno how to download it, i dunno how to get firefox to dload it.... aaah any help?

First you should try entering recovery mode on the player (how to do this is a sticked thread at the top of this forum). If this doesn't solve the problem you may fix it by downloading the latest firmware for the zen nano plus?under support>downloads. You will also find the mass storage driver?here.Message Edited by joshua32 on 05-23-20072:03 AM

Zen nano plus 1GB not fully connec

Just tried to connect a new Zen Nano plus gb to my XP machine. 
I can see it in Device Manager (both disk dri'ves and USB) and it says its working properly

But, it takes about 5 min to appear on Explore and then it freezes Explore and cant be read.

I have installed the Creative Mass storage drivers.

I've tried to update the firmware to .3.03 (from .2.03) but no go. It recognized it in recovery mode and sets a driver but the .3.03 install program takes it out of recovery with no changes to the firmware (it keeps searching for a compatible device with no luck)

I have also tried different USB ports, checking the power lever (which is OK) and assigning a device letter but Disk Management wont see it until after 5 min and then the device is not available

Very Quirky - any suggestion?

I'm about to send it back (very disappointed with Creative Support as I own Jukebox III and just lost my MuVo.

Thanks in advance,
David

Yes, thanks,?
I tired that and so many more things (restarting, deleting driver and re-installing, deleting media program, different USB ports, checking power allocations for ports, different cables etc.)
I'm a smart guy (BSEE) and spent about 5 hours trying to get this thing to work and no go - still quirky so I just dropped it off at the Post Office to return to Amazon.
Honestly, it not worth my time to spend 5 hours trying to get it to work after paying good money for it. Poor QC testing, poor firmware, and poor support.
What I don?t understand is why Creative doesn?t admit that these devices have a problem and either recall them or fix them. Look at the number of hits the "Zen Nano Plus Connection Problems " thread has! Over 200 hits.
This is obviously a problem and they have their head in the sand. And it irks me when companies do this; release a product that is faulty and let their customers sort it out.
I suggest a thread that logs the problems with respect to each device.
Example:
Thread: Zen Nano Plus Problems:
) connection problems: 493
2) Automatically powering off problems: 327
3) Etc
Each person could add their one occurrence to the running total and someone could sort through and actually find the number of occurrences a problem happens. This can get a company to own up to larger design and QC issues which they shove out the door to boost the bottom line.
But what do I know, I just stumbled upon this site googling ?Zen Nano Plus Connection Problems?
I'm moving on now and thank everyone for their help.
Best of luck,D

Zen Nano Plus bricked by Recovery Tool?

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