Zen Nano Plus Connection Probl

(2)Zen Nano Pluses. Both using firmware .0.03. One Red, one Black (Click and Clack always want to know what color car they are diagnosing...)
(2) Computers, both XP SP2 with all updates; one called Dad's, one called W's.
One Zen (for ID, the red one) has been used on Dad's computer without issues for about 3 weeks.
One Zen, new and color Black, works on Dad's computer, but not on W's computer. W's computer will not properly recognize either the new Nano (the black one) or mine (the Red one), in either Creative MEdia SOurce, or Zen Explorer, or Windows explorer.
First, I have read the FAQ's. I have uninstalled and reinstalled the Nano software. When I use PB's check odd things appear:
PB's check:
With your player connected and View, Devices by Connection selected in Device Manager navigate through as follows:
Advanced Config and Power Interface (ACPI) PC
->Microsoft ACPI-Compliant System
-->PCI Bus
You should then see a series of USB Host Controllers that you will have to click through in turn to find the one your player is connected to.
Underneath each controller should be a USB Hub, and then devices are listed beneath the hubs.
For my N200 I have USB Mass Storage Device, Creative MuVo N200 USB Device then Generic Volume.
Your entry should be similar but with Zen Nano Plus instead of N200.
While you're there, right-click on the entry for the hub attached to your player and select Properties. On the Power tab it will show how much current the port can supply and in the Attached Devices list it will show how much power the player needs. In my case the hub supplies 500mA and the player needs 00mA.
PB
What appears on Dad's computer, with either Nano, is USB Enhanced Host Controler, USB Root Hub, Generic USB Hub, USB Mass Storage Device, Creative Zen Nano Plus USB Device, Generic Volume. Again, either Nano works on Dad's computer.
On W's computer, after just having reinstalled the new mass driver, it is USB2 Enhanced Host Controller, USB Root Hub, USB Mass Storage Device, Disk Dri've. On restart from that, it reads Creative Nano Plus USB Device, with no "volume" underneath it, and the oddball icon is not there. I think the oddball icon is associated with the "Disk Dri've". Once it read under Creative ZEn Nano Plus, "Unknown Device". Also, when I attach a Nano to W's computer, it first seems to see the Nano in the New Device Found message, THEN while it is still attached, it says in another New DEvice Found mesage that it has found a Disk Dri've. It also shows some oddball icon I can't decipher, right next to the "safely remove Hardware" icon. The oddball icon does not appear on Dad's computer.
Any ideas?
Thanks.Message Edited by Bennyd on 0-0-2006 06:6 AM

NEWS!!!
Actually, we have 3 Zen Nano Pluses. Two (the black and the red) have .0.03 firmware. I have never connected the black or the red to W's computer and have it connect properly. In fact, I had just tried (again) to connect the black, it failed, I re-booted. Then, I connected the blue, with the old firmware, and it CONNECTED. I could see it in WIndows explorer as dri've F:, which never happened with either the red or the black with .0.03 firmware.
So, now what?

Similar Messages

Zen Nano Plus - Connection Problems and Firmware Upgrade probl

Like many others posting on this forum, for a while I had problems trying to get my GB Zen Nano Plus to be recognized by the .0.03 Firmware Update software.
I eventually got it by doing this:
While the Firmware Update software was "Searching" for a device, I kept on unplugging and plugging in the Zen Nano Plus from the USB cable while holding down the Play button, unti it "caught". I tried this since I noticed it would initially see the unit saying "A device has been detected in recovery mode...", but then throw the unit into "non-recovery" mode and hence force the Firmware Update software to keep on searching.
Anyhoo, after it did finally "catch" it (after about 0 times unplugging/plugging while holding the Play button down), it showed my firmware as .03.02, and so I did the upgrade to .0.03. The upgrade said "Complete". I then take the unit off of USB, and put my battery back in. and. uhm. well. Now it won't turn on at all. *sigh*
So there I go again in the "unplug-plug" loop on trying to get the older .03.02. Finally caught after about 30 times (yes my hands are tired). And after downgrading to .03.02, putting the battery back in, the unit turns on fine.. WHEW.
So, beware to everyone. Not sure if I'd trust the .0.03 Firmware. Doesnt seem to work on my Zen Nano Plus, and I JUST bought the thing from Circuit City about a week ago.
And for those of you having problems getting the Firmware Upgrade to work.. try my (tiring) method.
I tried this on my Dell D600 laptop (actually used the USB ports on the docking station).
-taka

lcvdw wrote:Can you tell me what I am supposed to see if it is connected properly?
With your player connected and View, Devices by Connection selected in Device Manager navigate through as follows:
Advanced Config and Power Interface (ACPI) PC
->Microsoft ACPI-Compliant System
-->PCI Bus
You should then see a series of USB Host Controllers that you will have to click through in turn to find the one your player is connected to.
Underneath each controller should be a USB Hub, and then devices are listed beneath the hubs.
For my N200 I have USB Mass Storage Device, Creative MuVo N200 USB Device then Generic Volume.
Your entry should be similar but with Zen Nano Plus instead of N200.
While you're there, right-click on the entry for the hub attached to your player and select Properties. On the Power tab it will show how much current the port can supply and in the Attached Devices list it will show how much power the player needs. In my case the hub supplies 500mA and the player needs 00mA.
PB
Message Edited by PeeBee on 2-30-2005 02:05 PM

Zen Nano Plus connection problems - SOLVED (1/2/06)

I recently bought the Nano Plus. On first installation everything worked fine. I decided to upgrade to the latest drivers and firmware via downloads from the Creative site. At some point during the firmware upgrade, everything seemed to hang. Eventually I had to halt the process, disconnect the player and reboot.
When I plugged the player back in, it is detected as a USB Mass Storage Device, but Windows Explorer and the Zen Nano Plus Media Explorer both claim that the device is not connected.
Here's what I have done so far:
)Uninstalled all drivers and Creative software, rebooted, reinstalled drivers/software, rebooted. When plugging the player in, a brief window pops up saying Zen Nano Plus has been detected. This is followed by USB Mass Storage Device being detected (this window stays up a lot longer, sometimes more than 5-0 minutes before disappearing).
2)Another uninstall/reinstall, but this time with a registry cleanup in between. Same result.
3)Tried installing installation cd on partner's laptop and plugging in the player. Absolutely everything works fine. So it's not my player. There must be something I still need to do on my desktop to get everything to work again.
4)Have also tried plugging into every USB outlet on the desktop. No change.
My system:
Windows XP (sp 2)
3.2 GHz
Intel 865 chipset
2 GB RAM
My Zen Nano Plus is currently running .0.03 firmware (latest).
On this desktop I am running the latest drivers (Creative Mass Storage Drivers .07.00.250)
When the player is plugged in, device manager shows no problems. Under Disk Dri'ves, Creative Zen Nano Plus USB Device is listed (and says the driver is from Microsoft, 7//0, version 5..2535.0). Under USB, USB Mass Storage Device is listed (and says the driver is from Microsoft, 7//0, version 5..2600.0).
I have tried manually updating these drivers to anything listed in the Creative folders upon installation, but it does not detect anything. When I check the drivers listed on the laptop that works with the player, these same driver details show up.
Any advice would be appreciated. I certainly would hate to only use my partner's laptop every time I want to update my music. I am also frustrated and puzzled as to why my player first worked on my desktop and now doesn't.Message Edited by lcvdw on 0-03-2006 2: AMMessage Edited by lcvdw on 0-03-2006 2:2 AM

lcvdw wrote:Can you tell me what I am supposed to see if it is connected properly?
With your player connected and View, Devices by Connection selected in Device Manager navigate through as follows:
Advanced Config and Power Interface (ACPI) PC
->Microsoft ACPI-Compliant System
-->PCI Bus
You should then see a series of USB Host Controllers that you will have to click through in turn to find the one your player is connected to.
Underneath each controller should be a USB Hub, and then devices are listed beneath the hubs.
For my N200 I have USB Mass Storage Device, Creative MuVo N200 USB Device then Generic Volume.
Your entry should be similar but with Zen Nano Plus instead of N200.
While you're there, right-click on the entry for the hub attached to your player and select Properties. On the Power tab it will show how much current the port can supply and in the Attached Devices list it will show how much power the player needs. In my case the hub supplies 500mA and the player needs 00mA.
PB
Message Edited by PeeBee on 2-30-2005 02:05 PM

Zen Nano Plus showing Probl

I am using Zen Nano plus. Somedays back I found it is not showing any of the mp3 files in it addtioanally some picture files also not able see.
But when I try to see the memory consumed it is showing as if those files are still there. I can't play any music as it is saying a error no music file found. But memory is consumed by those file.
Then I tried to re-install the firmware to get rid of all this issue, but I found the following error.
"Sorry, no Creative updates are available for ZenNanoPlus_PCFW_LF__2_03.exe."
1.Can anyone tell me the link where I can find latest
Firmware for Zen Nano plus.
2. And how to get rid of above problem?
Please let me know if you need more information regarding the problem.
Thanks in advance

The firmware ZenNanoPlus_PCFW_LF__2_03.exe isn't available at the download site anymore as it's being replaced with a newer version.
You should go to the download page and choose the player you have from the category list and get the firmware there.
What's the website URL that you have mention there's no Zen Nano Plus listing in the category?
Jason

Zen nano plus 1GB not fully connec

Just tried to connect a new Zen Nano plus gb to my XP machine. 
I can see it in Device Manager (both disk dri'ves and USB) and it says its working properly

But, it takes about 5 min to appear on Explore and then it freezes Explore and cant be read.

I have installed the Creative Mass storage drivers.

I've tried to update the firmware to .3.03 (from .2.03) but no go. It recognized it in recovery mode and sets a driver but the .3.03 install program takes it out of recovery with no changes to the firmware (it keeps searching for a compatible device with no luck)

I have also tried different USB ports, checking the power lever (which is OK) and assigning a device letter but Disk Management wont see it until after 5 min and then the device is not available

Very Quirky - any suggestion?

I'm about to send it back (very disappointed with Creative Support as I own Jukebox III and just lost my MuVo.

Thanks in advance,
David

Yes, thanks,?
I tired that and so many more things (restarting, deleting driver and re-installing, deleting media program, different USB ports, checking power allocations for ports, different cables etc.)
I'm a smart guy (BSEE) and spent about 5 hours trying to get this thing to work and no go - still quirky so I just dropped it off at the Post Office to return to Amazon.
Honestly, it not worth my time to spend 5 hours trying to get it to work after paying good money for it. Poor QC testing, poor firmware, and poor support.
What I don?t understand is why Creative doesn?t admit that these devices have a problem and either recall them or fix them. Look at the number of hits the "Zen Nano Plus Connection Problems " thread has! Over 200 hits.
This is obviously a problem and they have their head in the sand. And it irks me when companies do this; release a product that is faulty and let their customers sort it out.
I suggest a thread that logs the problems with respect to each device.
Example:
Thread: Zen Nano Plus Problems:
) connection problems: 493
2) Automatically powering off problems: 327
3) Etc
Each person could add their one occurrence to the running total and someone could sort through and actually find the number of occurrences a problem happens. This can get a company to own up to larger design and QC issues which they shove out the door to boost the bottom line.
But what do I know, I just stumbled upon this site googling ?Zen Nano Plus Connection Problems?
I'm moving on now and thank everyone for their help.
Best of luck,D

Zen Nano PLus song list probl

I had transferred about 00 songs into my zen nano plus but when I played it, I realised that I had lost alot of songs. Check the system info and it states that I have only 34 songs in the player. When i check back on my pc, it indicates that i have 00 songs in my player.
I owned the gb version and have only transferred less than half of its capacity.
I have the updated firmware and driver installed and my songs are all mp3 format. Therefore there shouldn't be a reason the player can't play my songs.
Thanks,
NinaMessage Edited by arnina on 06-04-2006 09:40 AM

So after I posted my initial qns, I went through the forums and found out that flash based players couldn't handle too many folders. I had transferred my songs using wmp sync and by doing so, the player created folders for each individual artist and broke down further into albums. This would have been great for hdd players but not for flash based ones.
What I did was to just transfer the songs individually using the explorer. It's a tad hassling but it doesn't create all those folders.
Hope that this help for any other new users of zen nano plus or flash based player. Feel a bit idiotic answering my own question though.
Jaded_Whisper if you have any more questions, you could pm me. I could try to help you with all my newbie expertise. LoL
Cheers,
Nina

Bought Zen Micro to replace Zen Nano Plus - Can't get it to work

HiSorry if this was answered somewhere, but maybe i'm just dense. Can't seem to get things going. I used to have a Zen Nano Plus which worked fine on my PC - Win XP SP2.Picked up a used Zen Micro - I thought that it would be better because of bookmarking - but I have yet to get it to work.Zen Micro says Version 2.20.05?Here is a list of what it says is loaded on my PC[Creative Product-PID][Installation Log]
8 May 2006, Creative Zen Nano Plus Pack
8 May 2006, Creative MediaSource Zen Nano Plugin .00.07
8 May 2006, Zen Nano Plus Media Explorer 2.00.0
8 May 2006, Creative Audio CD Ripper .60.0
7 May 2006, Creative MediaSource Plugin for CD Burner 3.0.8
7 May 2006, Creative MediaSource Player/Organizer 3.30.2
7 May 2006, Common Audio Driver Interface .03.29
3 May 2006, MediaSource AudioSync Plugin .0.03
3 May 2006, MediaSource NOMAD Jukebox 2/3/Zen Plugin .0.03
3 May 2006, Creative Music Store Plugin .00.09
3 May 2006, Creative MediaSource Zen Nano Plugin .00.03
3 May 2006, Creative MediaSource Player Skin Pack .0.06
3 May 2006, MediaSource NOMAD MuVo Plugin .0.0
3 May 2006, MediaSource CD-ROM Burner Component 3.0.
3 May 2006, MediaSource Detector 3.00.7
3 May 2006, Common Audio Driver Interface .03.
3 May 2006, Creative MediaSource 3.20.57
3 May 2006, Audio Device Selection .0.05
3 May 2006, Creative System Information .0.3
3 May 2006, Zen Nano Plus Media Explorer .0.03
3 May 2006, Creative Audio CD Ripper .60.06
Have tried to download drivers and software for Zen Micro. When I try to run it though, it does not install because it says that I do not have device connected. Have erased everything off of Zen Micro, but have not reformatted. When I attach Zen Micro to PC, Zen Micro displays "booted" & PC displays "Zen Micro" for a second or two, then switches to "MTP Device"?. Do I need to erase everything from the Zen Nano Plus first?2. What do you think my next step should be?Thx???

Welcome to the Apple community.
If you are referring to adding a secondary account, to a single device, then you can do this at system preferences >mail, contacts & calendars.

Creative Zen Nano Plus Media Explorer only works for administra

Creative Zen Nano Plus Media Explorer only works for the administrator account; for other users the message "The Zen Nano Plus is not connected. Please connect your Zen Nano Plus to the computer." is displayed, but it *is* connected and works under other programs.
Version is .0.03.
Thanks for any assistance.
Edit: System is XPMessage Edited by zigkill on 0--2006 06:23 AM

RMskater wrote:I think you need to change the permissions to "Everyone".
How exactly do you do this? I checked this out tonight - when I logged onto my PC using my son's Limited User account (XP Home, BTW) I could connect his N200 and see it in Device Manager and Windows Explorer but both Creative pieces of software (CMS and N200 Media Explorer) did not see that it was there!
I tried setting the Run As... properties for the CTMS.exe file to run as one of the Admin user accounts but kept getting an error about being unable to find a specific file (which is in the Media Explorer folder!). When I went back to using the current user the error stopped. Perhaps I need to set the Run As.. options on that file as well?
As we don't use DRM'd music this isn't going to be a problem but it would be good to find out the cause of this once and for all.
I'm going to see if WMP0 has problems as well or if it's just the Creative ap
ps.
PB

Zen Nano Plus can't see new so

I have a GB CL Zen Nano Plus with 208 (WMA) songs in 6 folders (352 MB space used). When I add new WMA songs, they show up on Windows Explorer File Manager but won't play on the MP3 player. When the MP3 player is unconnected to the computer, I can't even see them on the player. The WMAs are not protected; we tried WMP 9 and 0 to rip the music files from CD. Heard that updating the Firmware might fix, but wanted to be sure. Any suggestions?

There are too many folders on your player - the ZNP can only see a total of 60 folders including any that don't have any music directly in them such as Artist folders. Connect your player and use Windows Explorer to rearrange your player so it uses less folders. When you say that the files aren't protected are you sure? WMP rips CDs to protected files by default so check in Tools, Settings to switch off Copy Protected. PB

Zen Nano Plus - can't move music to it all of a sud

My daughter has had a Zen Nano Plus for about 4 months - no problems up to now. She wanted to put some new music on it, and no matter what we try, we get an error - Transfer error - an error has occurred while transferring this file. I've tried it using a variety of software as well as drag and drop. We just bought my other daughter the identical player, and I can move music to hers with no problem - so it's not the computer or the connection. Any ideas? The player works fine with the music that's on it. Any ideas, or is it RMA time? Thanks!

Hi. What sounds like the same problem has happened to me my first time using the player. It's basically behaving as if it's full, when there is over 6MB of free space left. I read a thread on Amazon (from where I bought the player) and apparently this is a common problem with the Zen nano plus, so Amazon can't/ won't replace players with this defect :-( Do any experts out there think that the response to this problem could fix my issue too? So from now on I should transfer files into folders, instead of trying to transfer 500 songs all in one go? Cheers!

Zen Nano Plus: Line in recording from micropho

I've got a Creative Zen Nano Plus and was very happy about its ability to encode MP3s from the line in jack.
Since the integrated microphone is not very good for recording (especially loud music) I tried to connect a microphone to the line in jack. Unfortunately I had to recognise that it doesn't record anything no matter if "Sync Track" is on or off.
I'd be glad if someone can tell me what exactly the problem is. Do I need some kind of special microphone (I read somewhere that it has to be "pre-amped", whatever that may mean) or is the line in jack designed for just recording from devices like a CD player? Help is very much appreciated. :-)

Big bump.
I did some research quite a while ago and thought that I should report the results for people also having that problem.
A line-in jack is not a microphone-in jack. The difference between them is that the former is not supplied with electricity, so it can't power simple external microphones on its own. Thus, a real microphone-in jack is needed, though none of the Creative products has one included. You will still need a pre-amped microphone to get recordings with proper volume, though. A good and cheap solution is the Archos Stereo Microphone that comes with a preamplifier including volume adjust (http://www.archos.com -> Accessories -> Audio accessories).
Microphone-in jacks can be found for example in the iri'ver iFP-7** and iFP-8** series. Since this players are discontinued and newer models don't have these jacks, it's kind of hard to still use that feature.

Having same Zen Nano Plus problem as Golden Oldi

I didn't want to hijack Paloma's post, but was amazed when I read it because the same thing is happening to me!
My new Zen Nano Plus just arri'ved in the mail 2 days ago, I downloaded the software, connected the player to register it and got the USB connection symbol. When disconnected it does NOT switch on when I press or hold the scroll button.
I do believe I followed all instructions carefully, but something is really wrong. I'm not computer/electronics illiterate, but a wiz I ain't! I'd really appreciate any help! Thanks!

keaton wrote:
how do i do that? (connect it in recovery mode)
See my reply in this post.
PB

Can't power on Zen Nano Plus

I have a Zen Nano Plus gb. The unit powered off so I replaced the battery as it was weak. Now it won't power up. I tested the batteries and tried different batteries. No help. The display blinks on and off at /4 second intervals. When I connect it to the USB port the display lights but without the Logo and my PC thinks it is unattached. Mine is about 0 months old. Does anyone know if it is still on warranty and what can be done? Thanks.

I just went to the page?http://us.creative.com/support/downl...ype=0&x=29&y=6and downloaded the Creative MediaSource Player/Organizer 3.30.2 file after filling all the info out in the drop down menus. I just installed it and I was good to go. The only issue I really had was installing the application from the CD which I mentioned earlier.But the application from the website installed with no problem whatsoever. I wish I could tell you something that would help as I know your frustration.Are you sure you downloaded the correct version for ME?You might ask someone if you really need this application to put music on you device because it seems like your device just acts like another dri've and you can just drag and drop into your device. I'm not sure about that so ask st so it doesn't mess up you player.or you might be able to use some other apllication to transfer your files to the player?Good luck and be persistent,JoeMessage Edited by joenanoplus on 2-26-200608:3 AM
Message Edited by joenanoplus on 2-26-200608:32 AM

1GB Zen Nano Plus player stuck in Radio mo

I have a GB Zen Nano Plus player. I use it every day, have since I got it 2 yrs ago. It has the radio feature. I switched it to radio the other morning and now it won't switch back to my mp3 music. When I push in the scroller to go to the menu, it takes me to the Radio menu and locks up. Won't scroll up, won't scroll down, can't up or down the volume, can't even turn it off... I have to remove the battery for it to quit. I have no clue what's going on. I connected it to my computer and formatted it....didn't help. Went here online and got the firmware update drivers....didn't help. I can still load music onto and play it while it's hooked to my desktop, but I can't use it any other way than radio when I'm using it solo. Any ideas?

Make sure to reflash the firmware in recovery mode (see instructions on Creative's support website), and also let the updater format the data area. If that doesn't work it's probably a hardware failure, I'm afraid...

I messed up install of Zen Nano Plus 1

Windows XP Home SP2
Windows Media Player 0 (will use with Zen Nano Plus)
Dell 8250
?xml:namespace prefix = o ns = "urn:schemas-microsoft-comfficeffice" />
During the CD install, I had some questions and interruptions that required me to cancel, exit and say ?yes? to I did not want to install at this time, but it installed some files. I did not connect the player to my computer because of the manual?s warning to not connect player to computer before setting up the software.
A search for Creative and Creative Zen brought up the following files on my computer:
C:\Program Files\Creative\Product Registration\English
C?\Program Files\Creative\Shared Files\CTregSvr and PdtIdMgr.pid
C:\Program Files\RealPlayer\Devices had 7 Creative and Creative Zen files
I have an Iomega Zip USB mass storage device on my system which is always powered up. It is used as I go along as a 2nd backup.
Some other threads here recommend not using the install CD and not installing the software, but suggest connecting player and letting Windows XP recognize and install drivers. This is what I did with my Zip dri've. I dislike putting software I don?t need on my computer. I will be using the Nano Plus just for music, and maybe on occasion the AM/FM.
So?..here are my questions:
. Install with CD or connect to computer and let Windows do its thing?
2. Will the Zip dri've cause a problem and should I power it down and disconnect from the computer when installing and using the Nano Plus?
3. Are there more files lurking about in the Registry and where? (I am O.K. working in the Registry) ? I would like to make everything clean and start fresh with a clean install, unless this is not recommended.
4. If I do need to use install CD is a full or custom recommended?
I will appreciate any assistance and information offered.
My thanks.
Miki

I thought I would let y'all know my Nano Plus is installed and my USB Iomega Zip still permanently resides undisturbed in my F:\ dri've and when I connect the Nano Plus, it is recognized by G:\ as it should be.
I called Creative support and so I dd not have to use the install CD, the tech E-mailed me the drivers. When I began the install, I was asked to uninstall any mass storage devices before I installed, which I did......actually I just unplugged the Zip dri've so Windows would not know it existed. The tech said it was better to install their drivers than not; otherwise with WMP I would only be able to drag and drop.
So.......that's my story
Miki

Zen Nano Plus Connection Probl

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