Zen nano plus freezes at start someti

it stops when it says creative, no buttons work, i take battery up, doesnt always fix problem, eventually it starts tho....only week old

I had the same problem in the few months before my 4 year old Zen nano plus died completely yesterday. Generally, attaching it to your computer and formatting it should do the trick. If not, download the firmware update from the main site under technical support and follow the instructions.
If it still doesn't work, I believe that it has a 90-day warrenty since its quite an old model. Hope you can get it to work!

Similar Messages

Zen Nano Plus WON'T START / RECOVERY / RES

Hello ZNP friends and fellow victims of frustration,
I have the GB Zen Nano Plus and a Windows XP operating system. My Zen is just over 3 months old, and a few days ago I started having the "stuck on Logo or hour glass (building library) problem". Like many of you, it has frustrated me beyond belief in my attempts to correct it. I'm certainly not a computer whiz, but I'm fairly good at following clear, numbered, valid instructions. I have tried many of the offered cures for this problem as provided in the discussion forum. None have worked for me.
I have just stumbled onto/into the fix for the WON'T START / RECOVERY / RESCUE problem. At least, I hope it lasts. The bad news is that I don't know or remember the steps for the cure. The good news is that the problem can be fixed. In the frustration of trying a million variations on the steps offered in the discussion area, I happened to fix my nano plus. I was becoming like a hyper zealot playing a slot machine.
What I do remember is this:
) I did download the application ZenNanoPlus_PCFW_LF___0 and install it, and put an icon on my desktop so I could activate it easily.
2) I did double click it to call it up.
3) I attached my nano plus via USB to the computer. I don't remember if I had to do that before or after bringing up the above application. (You may have to try both.)
4) I did leave the battery out of the nano plus during this operation.
5) I was required to reformat the nano plus which eliminated anything on it. When the instruction came on to reformat, it said "... area" so I was worried that the reformat might include more than the device itself but it didn't.
6) Then I loaded a song, disconnected the device from the computer, put in a battery, and it started fine.
What a task that whole process was! Of course I'm not telling you anything new. I was tempted to just get on with life, but then I thought I should really share this with those of you who have been in the trenches...to let you know that a cure is possible.
Creative should really have a clear set of instructions by now for fixing this problem.
Good luck!
Buck

Have you updated the firmware? this could be the major cause. Also, MP3 has far fewer kinks as a uni'versal format than WMA. If possible, I highly suggest using MP3 on MP3 players.

ZEN NANO PLUS freezing my compu

i've had the nano plus for a few months now and just recently i connected it to my usb dri've and when i was loading songs on to it, my computer froze and i had to restart it... which led to the whole "don't disconnect without clicking the safe to remove hardware button" thing, which i couldn't click because as i said, my computer was frozen. now, everytime i try to download songs on to it, any program to do with the nano freezes. i tried the customer support link and there was no phone number to call listed... HELP!!!

Hello,
Probably you have the same problem like me:
http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=797
the flash memory inside the player is corrupted after a write operation wasn't completed...
Then, I think the Zen nano hangs because the file system is corrupted and windows hangs because is not a stable os...
Is not a great problem, this happens also with PC disks, the solution is to repair it using the scandisk utility...
unfortunately it seems I cant use scandisk nor format my Zen...
Wich o.s. do you have? Win98 or XP?
And wich drivers for windows?(if you have some)

Problem with zen-nano-plus!! please help

i have the zen-nano-plus 52mb. and i try to update the firmware with latest version but i don't delete the music files in it.
i have started the instalation and the program asked me to delete the files on zen. (i didn't care keeping the files, so i continue the instalation)
when the program began to delete the files, after in few seconds i received an error messege from windowsoperating system reported error. the limit time on semaphore it's over.) now i have an 0.00.00 firmware version and i can't use the zen-nano because it's not starting. i have tried with the recovery tool but same situation it happend again. please help me if anybody knows something!!!!

Go to Creative.com and click the Support link. Look for the firmware driver for your Zen Nano and follow the directions. I had to do this to fix my Zen Nano Plus, because it had the exact same problem that yours had.
Good luck!

Zen Nano Plus armband in Austra

Hi all
I've spent a lot of time researching what mp3 player to buy. I eventually decided on the Zen Nano Plus due to it's size, features, good reviews, and being able to use the armband for running and gym work.
Until I discovered the armband is unavailable in Australia! According to the Creative website, the armband is a standard accessory included in the box if you li've in the US. In the UK, it is available from the website as an optional accessory. But it's not available at all in Australia.
Without starting a discussion on why Creative would market in this way, does anyone have any suggestions on how I might source an armband, with or without the player? I am happy to purchase from US websites, but I haven't come across any that will ship to Australia. Creative themselves certainly don't, neither the US or UK sho
ps.
Does anyone know of an online US retailer that will ship to Australia? Does anyone have one that they don't want?
Cheers
MarkMessage Edited by ClownDogger on 0-3-2006 05:06 AM

Woohoo! Success, at last.
Found an Australian online retailer that ships to Australia (obviously). It looks like this mob has imported a stack of Zen Nano Plus's, complete with silicon case and armband.
http://www.mp4store.com.au/category4_2/product222/product_info.html
I ordered late on Monday night and it was in my hands on Wednesday morning. About $255. And the best bit - available in orange! Most retailers only seem to stock black or white. Also in light blue or silver apparently.
Very happy, finally. Thanks to all for trying to help.
Clowndogger - I hope you haven't switched to iri'ver!
Quelly.

Zen Nano Plus Playb

When I turn off my Zen Nano Plus, I want the player to resume from where I left off (usually in the middle of my audio book), but it goes back to the beginning of the file. It only started doing this recently... Is there a setting I can change so I can listen from where I left off? Thanks, Dave

It should work every time but sometimes doesn't. Others have noticed that it is more likely to resume where you finished if your pause the track first before shutting the player off.
PB

ZEN NANO PLUS PLAYING QUEST

I just bought the GB Zen Nano Plus and I love it. But today something weird happened, it was playing through my songs as normal the at the end of a certain song when it went to the next track, this next track did not automatically start playing as it should, i saw the solid square icon meaning stop on the player, and to play the track i had to repress the play button then it played through fine, so i erased the track before the track that would not play thinking i would just reload it when i got home, but that didn't fix the problem so i also erased the actual track that would not play until i repressed the play button, finally after erasing a few more tracks in the sequence, it stopped happening, it was weird because everyother track just plays through one after another like it should, my play mode is on normal, each album that i have tracks from on my player is in a separate folder. i am going to reload the problem songs and see what happens, just thought it was weird
any thoughts?
thank you

My N200 plays all the way through until the end of the last folder. You must have a different Play Mode set.
PB

I messed up install of Zen Nano Plus 1

Windows XP Home SP2
Windows Media Player 0 (will use with Zen Nano Plus)
Dell 8250
?xml:namespace prefix = o ns = "urn:schemas-microsoft-comfficeffice" />
During the CD install, I had some questions and interruptions that required me to cancel, exit and say ?yes? to I did not want to install at this time, but it installed some files. I did not connect the player to my computer because of the manual?s warning to not connect player to computer before setting up the software.
A search for Creative and Creative Zen brought up the following files on my computer:
C:\Program Files\Creative\Product Registration\English
C?\Program Files\Creative\Shared Files\CTregSvr and PdtIdMgr.pid
C:\Program Files\RealPlayer\Devices had 7 Creative and Creative Zen files
I have an Iomega Zip USB mass storage device on my system which is always powered up. It is used as I go along as a 2nd backup.
Some other threads here recommend not using the install CD and not installing the software, but suggest connecting player and letting Windows XP recognize and install drivers. This is what I did with my Zip dri've. I dislike putting software I don?t need on my computer. I will be using the Nano Plus just for music, and maybe on occasion the AM/FM.
So?..here are my questions:
. Install with CD or connect to computer and let Windows do its thing?
2. Will the Zip dri've cause a problem and should I power it down and disconnect from the computer when installing and using the Nano Plus?
3. Are there more files lurking about in the Registry and where? (I am O.K. working in the Registry) ? I would like to make everything clean and start fresh with a clean install, unless this is not recommended.
4. If I do need to use install CD is a full or custom recommended?
I will appreciate any assistance and information offered.
My thanks.
Miki

I thought I would let y'all know my Nano Plus is installed and my USB Iomega Zip still permanently resides undisturbed in my F:\ dri've and when I connect the Nano Plus, it is recognized by G:\ as it should be.
I called Creative support and so I dd not have to use the install CD, the tech E-mailed me the drivers. When I began the install, I was asked to uninstall any mass storage devices before I installed, which I did......actually I just unplugged the Zip dri've so Windows would not know it existed. The tech said it was better to install their drivers than not; otherwise with WMP I would only be able to drag and drop.
So.......that's my story
Miki

Zen Nano Plus - Only able to hear some so

Here it goes - I got a Nano Plus for Xmas. I loaded the software and started putting music on it by the drag and drop method via Media Player. Although I downloaded about 70 songs, I can only play 30 of them. When I look in Explorer, all of the songs are there - in folders (by artist name). So, I know all my songs are on my MP3 player. I've read some things about folders. Apparently, I can't seem to get to these folders. Anyone have any ideas? I bet it's pretty simple. Thanks.

I had the exact same problem. I had ripped many tracks from my extensi've CD collection using the Creative MediaSource Organizer. When I disconnected my Zen Nano Plus from the computer, however, not all of my songs were visible. When I reconnected and looked on the Organizer, they were all there!?I followed the advice given by PB and dragged all my subfolders containing audio tracks out into the main Music folder and deleted all the empty folders. This solved my problem effecti'vely. Thanks PB!

Mass Storage Drivers to save Zen Nano Plus...[HALLELUJAH SOLVEDDDD!

Okay, my Zen Nano Plus was working fine until about two days ago, when it just started shutting off. The battery was full, and I switched batteries three times, but it still wouldn't stay on. I looked through the forums, and there was advice to update the firmware. [I had ..0] I downloaded it [.3.03], and ran it, but then it said that it couldn't find the hardware for the software [or the software for teh hardware?] and I didn't know what to do, but the computer [or whatever] decided to disconnect the Nano from the comp, so there was no firmware on the player at all. And now it won't turn on.
So I looked on the forums for THAT, and it was advised to download the Mass Storage Drivers, so I did. Only I don't know if I'm supposed to double click the icon and execute the program before I do the whole "push play before connecting the player to yor computer and continue holding play for ten seconds" thing, but I did, and I don't know if I was supposed to do, and somebody please help meh because I love my Zen and if he dies I am going to die as well. And be really bored during my classes.
Also, I am running on Windows ME.Message Edited by rubyandrest on 0-29-200708:4 PM

Dude...i have been a loyal customer of creative for years....i just updated my firmware on my nano plus and my zen shut down....no reset...nothing. i sent an email and i recieved a generic email about paying for contact help. they have lost a loyal customer and i am telling all of my friends to never buy a creative product. mine was fine and then i saw a firmware upgrade and thought, "wow, this would be great". then after installing it is useless. no help from creative at all. i have always had soundblaster cards and creative speaker systems so i figured id get their mp3 player...now i will never patronize their company again. go get an ipod. i am on payday! they will probably delete this post and deny me access to the site after this, but i am a marketing management major and this is a big No No for companies that wish to stay around. Creative will be gone in a few years if this is the service they offer.

My Zen Nano Plus turns off by its

I bought My Zen Nano Plus 3 months ago and i?m starting to having problems now. Since a couple of weeks ago it started to turn off by itself when i press any random buttom, usually it happens when i hit one of the volume buttoms. Please somebody help me with this problem.
Thanks

Try reloading the firmware.
PB

Zen V Plus Freezes on purchased songs o

i purchased a number of songs from best buy digital music store and loaded it to the MP3 player. When I play the song and then try to usethe joystick to navigate backwards the mp3 player freezes. I have to reset the player each time. This only happens to songs that I purchased all other non purchased songs this does not happen to. Does anyone have any ideas on what is happening.
Thanks

I'm not as technical as everyone else seems to be but I was having trouble with my Zen V Plus freezing up also -- so much so that I was beginning to think that they should have included a stylus like on PDA's just so the reset button could be depressed without searching around for a small paperclip. The freezing started about 0 min after I first started listening to it :angry:? Anyway, I did go into the recovery mode and cleaned up the files and rebooted the thing and so far (2 hours later) it hasn't frozen up yet which is the longest it has gone without freezing..... I haven't been skipping any tracks and it is no longer on random/shuffle play either. So basically I am not sure if it helped at all.........just wanted to post. :smileyvery-happy:

Zen Nano Plus wont play for more than 5 seconds at a ti

I recently bought a new Creative Zen Nano Plus and thought I was getting a good reliable product. It synced in WMP like it should but when I unplugged it from my computer and tried to listen to the songs it will boot up and start playing a song but then shut off 3 seconds later. I formatted it and updated the firmware and drivers on the player and my computer but it still wont play for more than a few seconds at a time. I tried changing the battery and leaving it plugged in but neither of the above worked. I would appreciate some help. Thanks.

Same issue with me - only mine won't even power on now...
I am waiting on reply from customer support...

Zen Nano Plus won't play MP3, can't convert to WMA, tried new firmw

Help!
I have just reloaded the firmware (and all my music) onto my Zen Nano Plus and it didn't fix my problem.
I have mostly .wma files and they play fine. I have tried to load .mp3 files but my player just skips them. I tried using the Organizer software to convert the .mp3 files to .wma files and it says they are converted but I get about min of each song and that's it.
So I don't know why I can't play .mp3 files and I also don't know why the .mp3's can't be fully converted to .wma's.
Can anyone help?Thanks in advance,Marci

Wave files will only play by tricking the player into thinking that they are wav files created by the voice recorder. Put wav file into a folder called Recorded Tracks and see if it plays. This will at least see if it will play something. How did you transfer your files?Try ripping a CD to wma files using MediaSource or Windows Media Player - sometimes the firmware gets in a twist and will play mp3s but not wmas, or vice versa. The solution to that is to reload the firmware - go to the Support->Downloads link at the top of the page to get the latest firmware for your player. Protected songs (wma files with DRM) need to be transferred using WMP or MediaSource to transfer the license across, but mp3 files can be drag'n'dropped in Windows Explorer. A protected song without a license will give the symptoms you detail. As it's duff from the start you might just want to take it back - but it's worth trying the firmware reload first to save you some bother. PB

Creative Zen Nano Plus Im Confu

im confused i dont know how to put songs on my zen nano plus i know you have to rip them off cds but i dont know what to do HELP ME!!!!!!!!!
you can also e-mail me @ [email][email protected]][email protected][/url]
thank you ,
kenzie

You don't need to use midiasource. You can use the free version of mediasource to make mp3 files on your pc from your CDs. www.musicmatch.com Once the mp3 files are on your computer's hard dri've, you can use Windows Explorer(right click on start, click on explore) to copy mp3 files to the player. First create folders on the player using windows explorer, then use windows explorer to copy songs into the folders on the player.

Zen nano plus freezes at start someti

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