ZEN NANO PLUS freezing my compu

i've had the nano plus for a few months now and just recently i connected it to my usb dri've and when i was loading songs on to it, my computer froze and i had to restart it... which led to the whole "don't disconnect without clicking the safe to remove hardware button" thing, which i couldn't click because as i said, my computer was frozen. now, everytime i try to download songs on to it, any program to do with the nano freezes. i tried the customer support link and there was no phone number to call listed... HELP!!!

Hello,
Probably you have the same problem like me:
http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=797
the flash memory inside the player is corrupted after a write operation wasn't completed...
Then, I think the Zen nano hangs because the file system is corrupted and windows hangs because is not a stable os...
Is not a great problem, this happens also with PC disks, the solution is to repair it using the scandisk utility...
unfortunately it seems I cant use scandisk nor format my Zen...
Wich o.s. do you have? Win98 or XP?
And wich drivers for windows?(if you have some)

Similar Messages

  • Zen nano plus freezes at start someti

    it stops when it says creative, no buttons work, i take battery up, doesnt always fix problem, eventually it starts tho....only week old

    I had the same problem in the few months before my 4 year old Zen nano plus died completely yesterday. Generally, attaching it to your computer and formatting it should do the trick. If not, download the firmware update from the main site under technical support and follow the instructions.
    If it still doesn't work, I believe that it has a 90-day warrenty since its quite an old model. Hope you can get it to work!

  • Problems running creative zen nano plus and nomad muvo on same compu

    We have 2 nomad muvo mp3 players and now a zen nano plus .Have had constant problems with the media organiser .
    Installed zen nano plus and selected enable smart fit to get maximum amount of songs and it worked fine but as soon as we tried to install software for the 2 nomad players it would not work smart fit for any of them.
    Uninstalled everything and got the zen software in and it was running ok but then seemed to have problems and although smart fit was enabled it just copied files as the original mp3.
    It then fatally crashed yesterday and I am awaiting a replacement as I had only had it for 2 days.
    Is it possible to run all 3 and to be able to use smart fit on all 3 players or am I better off having just one working and using the file converter for the other 2.

    <FONT face=Helv size=2>
    Make sure that you have installed the MediaSource plugin for MuVo in order to get SmartFit You have to access SmartFit via the MuVo node of the Sources window in MediaSource. You won't see SmartFit if you access your MuVo via the My Computer node of the Sources window in MediaSource..
    Here is what you should do to get the latest MediaSource software:
    - Download and install the latest Creative MediaSource Player/Organizer 3.30.2 from your product download site.
    - (Depending on your firmware)
    Download and install the latest Creative Zen and NOMAD Jukebox plugin 2.00.9 for Creative MediaSource from your product download site.
    or:
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    - Download and install the latest Creative MuVo plugin .0.05 for Creative MediaSource from your product download site.
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  • ZEN Nano Plus free

    Well, I have the following problem:
    Well for some reason my ZEN Nano Plus keeps showing the Creative logo, i just can be turned off by removing the battery. I tried the updater from the website (already using latest firmware). But whenever i connect my ZEN with the computer and try to access it my explorer freezes for at least -2 minutes or freezes completely...
    Plz help!

    I'm having the exact same problem with my Nano Plus, and I've only had it for a little over 3 months. I contacted technical support and they told me to download the Firmware update and gave me these directions:
    Zen Nano Plus Firmware Update:
    http://uk.europe.creative.com/support/downloads/download2.asp?Product=2720&dlcentric=9423&Product_ Name=ZEN+Nano+Plus&OSName=Windows+XP
    To install this firmware upgrade, do the following:
    - Connect your player to your computer.
    - Double-click the firmware upgrade file.
    - When prompted to set your player in Recovery mode, disconnect your player from your computer.
    - Press and hold the Play button while connecting your player to your computer's USB port.
    - Continue to hold the Play button for about 0 seconds after connecting your player to your computer.
    - Release the Play button when the "Find New Hardware" dialog box appears on the computer screen.
    - Follow the instructions on the screen to install recovery drivers for your player.
    - Double-click the firmware upgrade file and follow the instructions on the screen. Ensure to select the "Format Data Area" option within the Update.
    However, at step 6 my computer did not recognize my player with it being on and neither did the Firmware. I responded to Technical Support and told them this. They said it seemed like it needed repaired or replaced! Even though there is a -year warranty, there is only a 3 month labor warranty, which means if you send it in to get fixed and it has passed the 3-month labor warranty, you have to pay a $24.95 diagnostics and handling fee. If you're in this situation, they said the best thing to do is try to exchange it wherever you bought it first. I hope this helps!

  • Zen nano plus 1GB not fully connec

    <SPAN>Just tried to connect a new Zen Nano plus gb to my XP machine. <SPAN>
    <SPAN>I can see it in Device Manager (both disk dri'ves and USB) and it says its working properly
    <SPAN>
    <SPAN>But, it takes about 5 min to appear on Explore and then it freezes Explore and cant be read.
    <SPAN>
    <SPAN>I have installed the Creative Mass storage drivers.
    <SPAN>
    <SPAN>I've tried to update the firmware to .3.03 (from .2.03) but no go. It recognized it in recovery mode and sets a driver but the .3.03 install program takes it out of recovery with no changes to the firmware (it keeps searching for a compatible device with no luck)
    <SPAN>
    <SPAN>I have also tried different USB ports, checking the power lever (which is OK) and assigning a device letter but Disk Management wont see it until after 5 min and then the device is not available
    <SPAN>
    <SPAN>Very Quirky - any suggestion?
    <SPAN>
    <SPAN>I'm about to send it back (very disappointed with Creative Support as I own Jukebox III and just lost my MuVo.
    <SPAN>
    <SPAN>Thanks in advance,
    <SPAN>David

    <SPAN>Yes, thanks,?
    <SPAN><SPAN>I tired that and so many more things (restarting, deleting driver and re-installing, deleting media program, different USB ports, checking power allocations for ports, different cables etc.)
    <SPAN>I'm a smart guy (BSEE) and spent about 5 hours trying to get this thing to work and no go - still quirky so I just dropped it off at the Post Office to return to Amazon.
    <SPAN>Honestly, it not worth my time to spend 5 hours trying to get it to work after paying good money for it. Poor QC testing, poor firmware, and poor support.
    <SPAN>What I don?t understand is why Creative doesn?t admit that these devices have a problem and either recall them or fix them. Look at the number of hits the "Zen Nano Plus Connection Problems " thread has! Over 200 hits.
    <SPAN>This is obviously a problem and they have their head in the sand. And it irks me when companies do this; release a product that is faulty and let their customers sort it out.
    <SPAN>I suggest a thread that logs the problems with respect to each device.
    <SPAN>Example:
    <SPAN>Thread: Zen Nano Plus Problems:
    <SPAN><SPAN>)<SPAN> <SPAN>connection problems: 493
    <SPAN><SPAN>2)<SPAN> <SPAN>Automatically powering off problems: 327
    <SPAN><SPAN>3)<SPAN> <SPAN>Etc
    <SPAN>Each person could add their one occurrence to the running total and someone could sort through and actually find the number of occurrences a problem happens. This can get a company to own up to larger design and QC issues which they shove out the door to boost the bottom line.
    <SPAN>But what do I know, I just stumbled upon this site googling ?Zen Nano Plus Connection Problems?
    <SPAN>I'm moving on now and thank everyone for their help.
    <SPAN>Best of luck,D

  • Bought Zen Micro to replace Zen Nano Plus - Can't get it to work

    HiSorry if this was answered somewhere, but maybe i'm just dense. Can't seem to get things going. I used to have a Zen Nano Plus which worked fine on my PC - Win XP SP2.Picked up a used Zen Micro - I thought that it would be better because of bookmarking - but I have yet to get it to work.Zen Micro says Version 2.20.05?Here is a list of what it says is loaded on my PC[Creative Product-PID][Installation Log]
    8 May 2006, Creative Zen Nano Plus Pack
    8 May 2006, Creative MediaSource Zen Nano Plugin .00.07
    8 May 2006, Zen Nano Plus Media Explorer 2.00.0
    8 May 2006, Creative Audio CD Ripper .60.0
    7 May 2006, Creative MediaSource Plugin for CD Burner 3.0.8
    7 May 2006, Creative MediaSource Player/Organizer 3.30.2
    7 May 2006, Common Audio Driver Interface .03.29
    3 May 2006, MediaSource AudioSync Plugin .0.03
    3 May 2006, MediaSource NOMAD Jukebox 2/3/Zen Plugin .0.03
    3 May 2006, Creative Music Store Plugin .00.09
    3 May 2006, Creative MediaSource Zen Nano Plugin .00.03
    3 May 2006, Creative MediaSource Player Skin Pack .0.06
    3 May 2006, MediaSource NOMAD MuVo Plugin .0.0
    3 May 2006, MediaSource CD-ROM Burner Component 3.0.
    3 May 2006, MediaSource Detector 3.00.7
    3 May 2006, Common Audio Driver Interface .03.
    3 May 2006, Creative MediaSource 3.20.57
    3 May 2006, Audio Device Selection .0.05
    3 May 2006, Creative System Information .0.3
    3 May 2006, Zen Nano Plus Media Explorer .0.03
    3 May 2006, Creative Audio CD Ripper .60.06
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    Welcome to the Apple community.
    If you are referring to adding a secondary account, to a single device, then you can do this at system preferences >mail, contacts & calendars.

  • Zen Nano Plus WON'T START / RECOVERY / RES

    Hello ZNP friends and fellow victims of frustration,
    I have the GB Zen Nano Plus and a Windows XP operating system. My Zen is just over 3 months old, and a few days ago I started having the "stuck on Logo or hour glass (building library) problem". Like many of you, it has frustrated me beyond belief in my attempts to correct it. I'm certainly not a computer whiz, but I'm fairly good at following clear, numbered, valid instructions. I have tried many of the offered cures for this problem as provided in the discussion forum. None have worked for me.
    I have just stumbled onto/into the fix for the WON'T START / RECOVERY / RESCUE problem. At least, I hope it lasts. The bad news is that I don't know or remember the steps for the cure. The good news is that the problem can be fixed. In the frustration of trying a million variations on the steps offered in the discussion area, I happened to fix my nano plus. I was becoming like a hyper zealot playing a slot machine.
    What I do remember is this:
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    2) I did double click it to call it up.
    3) I attached my nano plus via USB to the computer. I don't remember if I had to do that before or after bringing up the above application. (You may have to try both.)
    4) I did leave the battery out of the nano plus during this operation.
    5) I was required to reformat the nano plus which eliminated anything on it. When the instruction came on to reformat, it said "... area" so I was worried that the reformat might include more than the device itself but it didn't.
    6) Then I loaded a song, disconnected the device from the computer, put in a battery, and it started fine.
    What a task that whole process was! Of course I'm not telling you anything new. I was tempted to just get on with life, but then I thought I should really share this with those of you who have been in the trenches...to let you know that a cure is possible.
    Creative should really have a clear set of instructions by now for fixing this problem.
    Good luck!
    Buck

    Have you updated the firmware? this could be the major cause. Also, MP3 has far fewer kinks as a uni'versal format than WMA. If possible, I highly suggest using MP3 on MP3 players.

  • Creative Zen Nano Plus Media Explorer only works for administra

    Creative Zen Nano Plus Media Explorer only works for the administrator account; for other users the message "The Zen Nano Plus is not connected. Please connect your Zen Nano Plus to the computer." is displayed, but it *is* connected and works under other programs.
    Version is .0.03.
    Thanks for any assistance.
    Edit: System is XPMessage Edited by zigkill on 0--2006 06:23 AM

    RMskater wrote:I think you need to change the permissions to "Everyone".
    How exactly do you do this? I checked this out tonight - when I logged onto my PC using my son's Limited User account (XP Home, BTW) I could connect his N200 and see it in Device Manager and Windows Explorer but both Creative pieces of software (CMS and N200 Media Explorer) did not see that it was there!
    I tried setting the Run As... properties for the CTMS.exe file to run as one of the Admin user accounts but kept getting an error about being unable to find a specific file (which is in the Media Explorer folder!). When I went back to using the current user the error stopped. Perhaps I need to set the Run As.. options on that file as well?
    As we don't use DRM'd music this isn't going to be a problem but it would be good to find out the cause of this once and for all.
    I'm going to see if WMP0 has problems as well or if it's just the Creative ap
    ps.
    PB

  • Error Message when Trying to Rip to Zen Nano Plus

    I use Zen Nano Plus Media Explorer and I get this message:
    "Unable to lead database component. The program will now exit."
    I can't figure out what is missing in order to correct the problem. Can anyone help me?
    I use Windows XP Home on my HP Laptop.

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    The title of the Console window should be All Messages. If it isn't, select
              SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar at the top of the screen.Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    Some private information, such as your name, may appear in the log. Anonymize before posting.

  • Zen Nano Plus can't see new so

    I have a GB CL Zen Nano Plus with 208 (WMA) songs in 6 folders (352 MB space used). When I add new WMA songs, they show up on Windows Explorer File Manager but won't play on the MP3 player. When the MP3 player is unconnected to the computer, I can't even see them on the player. The WMAs are not protected; we tried WMP 9 and 0 to rip the music files from CD. Heard that updating the Firmware might fix, but wanted to be sure. Any suggestions?

    There are too many folders on your player - the ZNP can only see a total of 60 folders including any that don't have any music directly in them such as Artist folders. Connect your player and use Windows Explorer to rearrange your player so it uses less folders. When you say that the files aren't protected are you sure? WMP rips CDs to protected files by default so check in Tools, Settings to switch off Copy Protected. PB

  • Zen Nano Plus - can't move music to it all of a sud

    My daughter has had a Zen Nano Plus for about 4 months - no problems up to now. She wanted to put some new music on it, and no matter what we try, we get an error - Transfer error - an error has occurred while transferring this file. I've tried it using a variety of software as well as drag and drop. We just bought my other daughter the identical player, and I can move music to hers with no problem - so it's not the computer or the connection. Any ideas? The player works fine with the music that's on it. Any ideas, or is it RMA time? Thanks!

    Hi. What sounds like the same problem has happened to me my first time using the player. It's basically behaving as if it's full, when there is over 6MB of free space left. I read a thread on Amazon (from where I bought the player) and apparently this is a common problem with the Zen nano plus, so Amazon can't/ won't replace players with this defect :-( Do any experts out there think that the response to this problem could fix my issue too? So from now on I should transfer files into folders, instead of trying to transfer 500 songs all in one go? Cheers!

  • Zen Nano Plus: I can't get my CDs to play in original order...He

    Hello. I'm new here.
    I got a Zen Nano Plus 52 mb a few months ago. Installed the software on my computer. I'm not very computer literate.
    Here's what's frustrating me: I can't seem to listen to my CDs in their original order.
    ) I put a CD in my computer
    2) Whether I view the track list in Windows Media Player or in the Creative Media Menu the track list appears in its original order as seen on the CD.
    3) I "rip" the CD to my Nano player.
    4) When I disconnect the player and go to play the album the tracks are all mixed up and not in the original order anymore.
    I've tried some different things but nothing seems to correct the problem. I'm hoping someone can direct me what to do. I'm very confused, as I don't understand much of the computer terminology I read.

    As in other response, the Nano Plus does not read ID tag info for sorting (it does read part of the tag--song name---only for display while that song is playing). Tag info typically includes the track number. Windows Media Player plays tracks in order of track number contained in the ID3 tags. The Nano Plus only sorts by filename. You can rip your tracks in a format that is prefixed by the track number (for filename). This can be done in Windows Media Player and other programs. Somehow you ripped tracks without the track number first (which would solve your problem). You tracks should look like "0-Come Together-Bealtes.wma" or something like this. This is the FILENAME, as you would see in Windows Explorer. The track info is not visible in Windows Explorer views. You can see it from Windows Media Player or Creative Media Source Organizer, though. Other players like Zen Micro and Touch sort tracks and build the library database on ID3 Tag info, not filenames.

  • Problem with zen-nano-plus!! please help

    i have the zen-nano-plus 52mb. and i try to update the firmware with latest version but i don't delete the music files in it.
    i have started the instalation and the program asked me to delete the files on zen. (i didn't care keeping the files, so i continue the instalation)
    when the program began to delete the files, after in few seconds i received an error messege from windowsoperating system reported error. the limit time on semaphore it's over.) now i have an 0.00.00 firmware version and i can't use the zen-nano because it's not starting. i have tried with the recovery tool but same situation it happend again. please help me if anybody knows something!!!!

    Go to Creative.com and click the Support link. Look for the firmware driver for your Zen Nano and follow the directions. I had to do this to fix my Zen Nano Plus, because it had the exact same problem that yours had.
    Good luck!

  • Zen Nano Plus - Used Battery vs. New Battery Prob

    I downloaded some WMA files from Walmart.com and successfully transferred them to my Zen Nano Plus. They played fine. But the battery, which was already low on power, died. I switched in a new battery and tried playing WMA files, but they would only play for about three seconds before the mp3 player shut off.
    I switched back in the old battery and the WMA files played just fine.
    Both the old and new battery play the MP3 files, so there's no problem there.
    Is the problem related to voltage or something? Please help.

    Known issue, check [url="http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=40235&view=by_date _ascending&page=">this thread[/url].
    No solution yet, I'm afraid.

  • Zen Nano Plus 1GB Dead Lines (Pixels) on

    Hi,
    I recently bought a Zen Nano Plus from japan. Once I'm back to Thailand, I found my GB Zen Nano Plus has one line disappeared from the LCD. It was OK as long as I happy with the quality of it. After one month, there were 4 lines was disappeared from my LCD screen. Then I can't read my screen.
    The question is, Now I'm in Thailand but I bought my Zen Nano from Japan. How can I claim my LCD to get it fix?
    Please help ((

    Hi Nitipong! the same happened to me, but I bought it in USA and now I'm in Brazil. What you did to get it fixed?

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