Zen Nano Plus keep shutting d

dear creative support team & community
I own a Creative Zen Nano plus 28MB, which I start to use since Jan 2006.
But since 6 months ago, the device is keep shutting down after uncertain time playing MP3 song or radio. And need several attempt to turn it on (by pressing the power button for 3 seconds). Sometime need to press until minute, or retry it over and over again.
FYI, the battery indicator is full (and i'm doubt it while the battery indicator is always displays full). But the symptom kept happening even I replace a new battery.
I've update it with latest firmware ZENNanoPlus_PCFW_L6__4_03.exe
I'm wondering if this symptom is a bug or what ? Is there any hardware error rather than just software error ?
TIA

i dunno about a deal anywhere but to look anywhere you would be best to check circuit city, fry's/outpost, walmart pretty much any big "MP3" player stores

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