Zen Nano Plus WON'T START / RECOVERY / RES

Hello ZNP friends and fellow victims of frustration,
I have the GB Zen Nano Plus and a Windows XP operating system. My Zen is just over 3 months old, and a few days ago I started having the "stuck on Logo or hour glass (building library) problem". Like many of you, it has frustrated me beyond belief in my attempts to correct it. I'm certainly not a computer whiz, but I'm fairly good at following clear, numbered, valid instructions. I have tried many of the offered cures for this problem as provided in the discussion forum. None have worked for me.
I have just stumbled onto/into the fix for the WON'T START / RECOVERY / RESCUE problem. At least, I hope it lasts. The bad news is that I don't know or remember the steps for the cure. The good news is that the problem can be fixed. In the frustration of trying a million variations on the steps offered in the discussion area, I happened to fix my nano plus. I was becoming like a hyper zealot playing a slot machine.
What I do remember is this:
) I did download the application ZenNanoPlus_PCFW_LF___0 and install it, and put an icon on my desktop so I could activate it easily.
2) I did double click it to call it up.
3) I attached my nano plus via USB to the computer. I don't remember if I had to do that before or after bringing up the above application. (You may have to try both.)
4) I did leave the battery out of the nano plus during this operation.
5) I was required to reformat the nano plus which eliminated anything on it. When the instruction came on to reformat, it said "... area" so I was worried that the reformat might include more than the device itself but it didn't.
6) Then I loaded a song, disconnected the device from the computer, put in a battery, and it started fine.
What a task that whole process was! Of course I'm not telling you anything new. I was tempted to just get on with life, but then I thought I should really share this with those of you who have been in the trenches...to let you know that a cure is possible.
Creative should really have a clear set of instructions by now for fixing this problem.
Good luck!
Buck

Have you updated the firmware? this could be the major cause. Also, MP3 has far fewer kinks as a uni'versal format than WMA. If possible, I highly suggest using MP3 on MP3 players.

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Zen Nano Plus Won't Turn

Hi Again, This is my/our first message to this forum after doing a long search and reading. I added to the bottom of another tread of the same title hoping to receive a response and keep that tread ali've and growing with knowledge. Please reply to either that tread which has some links on it that might be of use or to this tread. Later I will play with how to link to this other tread and add it below. OK here is my edit which hopefully works to link you to that other tread. http://forums.creative.com/creativel...d=68897#M68897 My wife, the main frustrated user, downloaded some fix on your site (driver I think) and it killed this piece of crap. She downloaded a fix because on book play back the tracks would every so often go out of order and other trys to stop this didn't work. Anyway the problem is: .. Dave Message Edited by ldelm on 09-05-200707:6 AM
Message Edited by ldelm on 09-05-200707:20 AM

Hi Still no reply to my messages. Is anyone home I see a new restricted-entry tread by Creative "CAT" on a New MP3 Player Recovery Tool. http://forums.creative.com/creativel...ssage.id=98778 Anyone have any idea if this will work on a player that doesn't even come on Zen Nano Plus 52KB Dave P.S. I will try the tool later if no one replies to this message or is even home on this listMessage Edited by ldelm on 09--200707:09 AM
Edit-2 to add in link to CAT's message
Message Edited by ldelm on 09--200708:07 AM

Zen Nano Plus won't play MP3, can't convert to WMA, tried new firmw

Help!
I have just reloaded the firmware (and all my music) onto my Zen Nano Plus and it didn't fix my problem.
I have mostly .wma files and they play fine. I have tried to load .mp3 files but my player just skips them. I tried using the Organizer software to convert the .mp3 files to .wma files and it says they are converted but I get about min of each song and that's it.
So I don't know why I can't play .mp3 files and I also don't know why the .mp3's can't be fully converted to .wma's.
Can anyone help?Thanks in advance,Marci

Wave files will only play by tricking the player into thinking that they are wav files created by the voice recorder. Put wav file into a folder called Recorded Tracks and see if it plays. This will at least see if it will play something. How did you transfer your files?Try ripping a CD to wma files using MediaSource or Windows Media Player - sometimes the firmware gets in a twist and will play mp3s but not wmas, or vice versa. The solution to that is to reload the firmware - go to the Support->Downloads link at the top of the page to get the latest firmware for your player. Protected songs (wma files with DRM) need to be transferred using WMP or MediaSource to transfer the license across, but mp3 files can be drag'n'dropped in Windows Explorer. A protected song without a license will give the symptoms you detail. As it's duff from the start you might just want to take it back - but it's worth trying the firmware reload first to save you some bother. PB

Zen nano plus freezes at start someti

it stops when it says creative, no buttons work, i take battery up, doesnt always fix problem, eventually it starts tho....only week old

I had the same problem in the few months before my 4 year old Zen nano plus died completely yesterday. Generally, attaching it to your computer and formatting it should do the trick. If not, download the firmware update from the main site under technical support and follow the instructions.
If it still doesn't work, I believe that it has a 90-day warrenty since its quite an old model. Hope you can get it to work!

Creative Zen Nano Plus won't turn on!!!!Please h

For some reason, my 256MB Creative Zen Nano Plus that I've only had for three months has suddenly failed to turn on. I have changed the battery several times so I know it isnt that, but when?I press the power button, the 'creative' logo comes up for about 2 seconds with the blue backlight before switching itself off. When I plug my player in my creative media organiser on my computer through the USB though, it connects absolutely fine and I can upload my media files, its just literally turning it on that is such a problem. I can't explain why its doing this, the only thing I'm thinking of is that it was in my handbag for about 6 weeks without being touched so I'm not sure if something in my bag could've damaged it's But I'm worried because I'm not sure if my player is under warranty as?I don't have the warranty sticker on the back of, only a number and a bar code?Can anyone possibly help as I've been everywhere to try and get it fixed but no one knows whats wrong!?Thank you?Laura.

Can you still connect your player to your PC? If so then you can reload the firmware. Go to the Support, Downloads page for the Nano Plus and download the firmware from there. Make sure you click on the Show Details link as that explains how to carry out the reload.
PB

Zen Nano Plus won't fill complet

I transferred approximately 4.8 MB onto my new Nano plus and it says it has over 5MB of free space but I keep getting an error message that there is insufficient disk space for more music files. I'm converting to WMA & there's lots of room!
I'm using Win98SE, which Creative says is compatible.
Does anyone know why only half of the storage space will work?
Lisa in St Louis

Make sure you create folders on the player, that you can transfer the music into. What's probably happening here is that you're running into the limits of the file system. There is a limit to how many files can fit into the root folder.
Cat

Zen Nano Plus bricked by Recovery Tool?

Re: Books on Cd I went ahead and attempt to install the latest firmware upgrade. At this time the upgrade seems to be progressing.
Okay. The player has successfully booted up
Success. After removing Windows Media Player , I was able to install the latest firmware upgrade. I have several follow-up questions. Most important question is #
. I wonder why the Zen Micro Media Explorer is not available to me. It is all grayed out. Any suggestions on how to get it to work
2. Is the Zen Micro Media Explorer a logical substitute to employing the Windows Media Player 0 It seems to have everything I need .
3. How am I able to create a new playlist in the device if I cannot access this application
4. When I select Playlist on the device, I see a message that says: To create a playlist select from the Now Playing context menuWhat is that all about and where do I roam to do this
Thanks very much for your help
Richard One of my new Zen Nano Plus appears to have been bricked by my use of the Recovery Tool, when it was misbehaving. This happended before with another Zen Nano Plus we had, but we fixed that over a year ago and it works fine now.
Actuallly, it's one of 6 my family has - plus we have lots of other Creative products (a Micro, Zen, Vado, X Mod etc). While its almost brand new, its was purchased on eBay in 2008.
Usually the first thing is to update the firmware, and tried the Recovery Tool hoping it had been updated - but now my Zen Nano Plus dows not turn on or get connected, and I tried to PCs and several USB cords and various USB connections.
I undertand a Zen Nano Plus does not have a Recovery Mode but did try usual method.
. Remove the battery, and press & hold the Play button will connectiong to the PC.
2. Keep pressing play for about 0 second until the New Hardware Wizard starts - that will only happen the first time.
3. Completete the New Hardware Wizard
I believe it may need to be reformatted, but is not totally bricked and can be repaired.
Is it possible to get a get a Zen Nano Plus into Recovery Mode, or connect it to a PC so I can reformated
Thanks!

take it back to the store and buy something other than a creative. My nano plus crapped out after less than 6 months. Creative will not replace it, even though the warranty is for 2 months. Worst customer service I have ever seen.

Problem with zen-nano-plus!! please help

i have the zen-nano-plus 52mb. and i try to update the firmware with latest version but i don't delete the music files in it.
i have started the instalation and the program asked me to delete the files on zen. (i didn't care keeping the files, so i continue the instalation)
when the program began to delete the files, after in few seconds i received an error messege from windowsoperating system reported error. the limit time on semaphore it's over.) now i have an 0.00.00 firmware version and i can't use the zen-nano because it's not starting. i have tried with the recovery tool but same situation it happend again. please help me if anybody knows something!!!!

Go to Creative.com and click the Support link. Look for the firmware driver for your Zen Nano and follow the directions. I had to do this to fix my Zen Nano Plus, because it had the exact same problem that yours had.
Good luck!

1GB Zen Nano Plus player stuck in Radio mo

I have a GB Zen Nano Plus player. I use it every day, have since I got it 2 yrs ago. It has the radio feature. I switched it to radio the other morning and now it won't switch back to my mp3 music. When I push in the scroller to go to the menu, it takes me to the Radio menu and locks up. Won't scroll up, won't scroll down, can't up or down the volume, can't even turn it off... I have to remove the battery for it to quit. I have no clue what's going on. I connected it to my computer and formatted it....didn't help. Went here online and got the firmware update drivers....didn't help. I can still load music onto and play it while it's hooked to my desktop, but I can't use it any other way than radio when I'm using it solo. Any ideas?

Make sure to reflash the firmware in recovery mode (see instructions on Creative's support website), and also let the updater format the data area. If that doesn't work it's probably a hardware failure, I'm afraid...

Mass Storage Drivers to save Zen Nano Plus...[HALLELUJAH SOLVEDDDD!

Okay, my Zen Nano Plus was working fine until about two days ago, when it just started shutting off. The battery was full, and I switched batteries three times, but it still wouldn't stay on. I looked through the forums, and there was advice to update the firmware. [I had ..0] I downloaded it [.3.03], and ran it, but then it said that it couldn't find the hardware for the software [or the software for teh hardware?] and I didn't know what to do, but the computer [or whatever] decided to disconnect the Nano from the comp, so there was no firmware on the player at all. And now it won't turn on.
So I looked on the forums for THAT, and it was advised to download the Mass Storage Drivers, so I did. Only I don't know if I'm supposed to double click the icon and execute the program before I do the whole "push play before connecting the player to yor computer and continue holding play for ten seconds" thing, but I did, and I don't know if I was supposed to do, and somebody please help meh because I love my Zen and if he dies I am going to die as well. And be really bored during my classes.
Also, I am running on Windows ME.Message Edited by rubyandrest on 0-29-200708:4 PM

Dude...i have been a loyal customer of creative for years....i just updated my firmware on my nano plus and my zen shut down....no reset...nothing. i sent an email and i recieved a generic email about paying for contact help. they have lost a loyal customer and i am telling all of my friends to never buy a creative product. mine was fine and then i saw a firmware upgrade and thought, "wow, this would be great". then after installing it is useless. no help from creative at all. i have always had soundblaster cards and creative speaker systems so i figured id get their mp3 player...now i will never patronize their company again. go get an ipod. i am on payday! they will probably delete this post and deny me access to the site after this, but i am a marketing management major and this is a big No No for companies that wish to stay around. Creative will be gone in a few years if this is the service they offer.

Zen Nano Plus wont play for more than 5 seconds at a ti

I recently bought a new Creative Zen Nano Plus and thought I was getting a good reliable product. It synced in WMP like it should but when I unplugged it from my computer and tried to listen to the songs it will boot up and start playing a song but then shut off 3 seconds later. I formatted it and updated the firmware and drivers on the player and my computer but it still wont play for more than a few seconds at a time. I tried changing the battery and leaving it plugged in but neither of the above worked. I would appreciate some help. Thanks.

Same issue with me - only mine won't even power on now...
I am waiting on reply from customer support...

Zen Nano Plus - Connection Problems and Firmware Upgrade probl

Like many others posting on this forum, for a while I had problems trying to get my GB Zen Nano Plus to be recognized by the .0.03 Firmware Update software.
I eventually got it by doing this:
While the Firmware Update software was "Searching" for a device, I kept on unplugging and plugging in the Zen Nano Plus from the USB cable while holding down the Play button, unti it "caught". I tried this since I noticed it would initially see the unit saying "A device has been detected in recovery mode...", but then throw the unit into "non-recovery" mode and hence force the Firmware Update software to keep on searching.
Anyhoo, after it did finally "catch" it (after about 0 times unplugging/plugging while holding the Play button down), it showed my firmware as .03.02, and so I did the upgrade to .0.03. The upgrade said "Complete". I then take the unit off of USB, and put my battery back in. and. uhm. well. Now it won't turn on at all. *sigh*
So there I go again in the "unplug-plug" loop on trying to get the older .03.02. Finally caught after about 30 times (yes my hands are tired). And after downgrading to .03.02, putting the battery back in, the unit turns on fine.. WHEW.
So, beware to everyone. Not sure if I'd trust the .0.03 Firmware. Doesnt seem to work on my Zen Nano Plus, and I JUST bought the thing from Circuit City about a week ago.
And for those of you having problems getting the Firmware Upgrade to work.. try my (tiring) method.
I tried this on my Dell D600 laptop (actually used the USB ports on the docking station).
-taka

lcvdw wrote:Can you tell me what I am supposed to see if it is connected properly?
With your player connected and View, Devices by Connection selected in Device Manager navigate through as follows:
Advanced Config and Power Interface (ACPI) PC
->Microsoft ACPI-Compliant System
-->PCI Bus
You should then see a series of USB Host Controllers that you will have to click through in turn to find the one your player is connected to.
Underneath each controller should be a USB Hub, and then devices are listed beneath the hubs.
For my N200 I have USB Mass Storage Device, Creative MuVo N200 USB Device then Generic Volume.
Your entry should be similar but with Zen Nano Plus instead of N200.
While you're there, right-click on the entry for the hub attached to your player and select Properties. On the Power tab it will show how much current the port can supply and in the Attached Devices list it will show how much power the player needs. In my case the hub supplies 500mA and the player needs 00mA.
PB
Message Edited by PeeBee on 2-30-2005 02:05 PM

Zen Nano Plus can't see new so

I have a GB CL Zen Nano Plus with 208 (WMA) songs in 6 folders (352 MB space used). When I add new WMA songs, they show up on Windows Explorer File Manager but won't play on the MP3 player. When the MP3 player is unconnected to the computer, I can't even see them on the player. The WMAs are not protected; we tried WMP 9 and 0 to rip the music files from CD. Heard that updating the Firmware might fix, but wanted to be sure. Any suggestions?

There are too many folders on your player - the ZNP can only see a total of 60 folders including any that don't have any music directly in them such as Artist folders. Connect your player and use Windows Explorer to rearrange your player so it uses less folders. When you say that the files aren't protected are you sure? WMP rips CDs to protected files by default so check in Tools, Settings to switch off Copy Protected. PB

Zen Nano Plus - can't move music to it all of a sud

My daughter has had a Zen Nano Plus for about 4 months - no problems up to now. She wanted to put some new music on it, and no matter what we try, we get an error - Transfer error - an error has occurred while transferring this file. I've tried it using a variety of software as well as drag and drop. We just bought my other daughter the identical player, and I can move music to hers with no problem - so it's not the computer or the connection. Any ideas? The player works fine with the music that's on it. Any ideas, or is it RMA time? Thanks!

Hi. What sounds like the same problem has happened to me my first time using the player. It's basically behaving as if it's full, when there is over 6MB of free space left. I read a thread on Amazon (from where I bought the player) and apparently this is a common problem with the Zen nano plus, so Amazon can't/ won't replace players with this defect :-( Do any experts out there think that the response to this problem could fix my issue too? So from now on I should transfer files into folders, instead of trying to transfer 500 songs all in one go? Cheers!

Zen Nano Plus armband in Austra

Hi all
I've spent a lot of time researching what mp3 player to buy. I eventually decided on the Zen Nano Plus due to it's size, features, good reviews, and being able to use the armband for running and gym work.
Until I discovered the armband is unavailable in Australia! According to the Creative website, the armband is a standard accessory included in the box if you li've in the US. In the UK, it is available from the website as an optional accessory. But it's not available at all in Australia.
Without starting a discussion on why Creative would market in this way, does anyone have any suggestions on how I might source an armband, with or without the player? I am happy to purchase from US websites, but I haven't come across any that will ship to Australia. Creative themselves certainly don't, neither the US or UK sho
ps.
Does anyone know of an online US retailer that will ship to Australia? Does anyone have one that they don't want?
Cheers
MarkMessage Edited by ClownDogger on 0-3-2006 05:06 AM

Woohoo! Success, at last.
Found an Australian online retailer that ships to Australia (obviously). It looks like this mob has imported a stack of Zen Nano Plus's, complete with silicon case and armband.
http://www.mp4store.com.au/category4_2/product222/product_info.html
I ordered late on Monday night and it was in my hands on Wednesday morning. About $255. And the best bit - available in orange! Most retailers only seem to stock black or white. Also in light blue or silver apparently.
Very happy, finally. Thanks to all for trying to help.
Clowndogger - I hope you haven't switched to iri'ver!
Quelly.

Zen Nano Plus WON'T START / RECOVERY / RES

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