Zen Neeon 2 - screen stays bl

I have a zen neeon 2 player. I could only use it for 2 weeks. first the only problem was freezing after I disconnected it from computer which did not cause a big problem for me. but after 2 weeks usage, now when I turn the player on, the screen stays blue. there is nothing else, no menu, nothing... I can listen to the mp3s on the player somehow but I cannot see them. What can be the problem, I tried it with different firmwares with no help

I wouldnt take the risk. Send the mp3 player back for warranty. From memory you should have a year replacement warranty. Use it just in case the mp3 is faulty. My zen v+ had similar problems and I sent it back to creative for a fix.
lol. Still waiting for it to come back.

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Zen Neeon - Stuck on charge screen and not recogniz

Hey there,Purchased my Zen Neeon only 20 days ago, but last night I left it hooked up to my computer, and turned my computer off. Today when I booted up, it said new USB device found, followed by unknown device, I looked at my Zen, and it was on the charging screen. With no option in windows to safely revome, I unplugged it, and it remained with the charging screen on. When the power button is held in, nothing happens and the charge screen remains. Any ideas anyone? Or is it broke already :\.

I have somewhat the same problem. My Zen went dead and i tried to charge it. But then it couldn't charge and it wasn't recognized by the computer at all. The screen only displayed "creative". So i left it to charge over night, and the next morning the only difference was that the Zen was heated up. So, its still dead and i can't seem to fix it, cause it doesn't seem to be detected by the firmware. i'm dying without my zen! help, please?

Zen Neeon Recharge on LCD screen even though not connected er

I purchased a Creative Zen Neeon 6 gig MP3 player last December 2005. I'm not having trouble where I can connect the MP3 Player to the computer, it will recognise the device and all the songs stored...what happen is when i safely remove it from the USB cable the Neeon will turn on, show the creative logo and then show the USB charging action on there even though it's not connected....Has anyone else experienced this problem? I've tried re-setting it but again the USB recharge action on the LCD appears again...Anyone fixed this? Any help appreciated, thought i'd try here first before contacting tech support again...

I tried clean up already, as stated above. Since then I have also tried reformatting the player again, adding new music, and retrying the clean up. The player seems to recognize that there is music on there when it builds the library, because the more music I have uploaded the longer it takes, but when it fully boots up it still shows NO MUSIC at all, no tracks, no artists, nothing.

Zen Neeon dead

Hi,
I've recently got a Zen Neeon - I'm in the UK but my dad bought it for me duty free in the Far East. I've had it a week and it's been fine. I was trying to record directly from a stereo through a line in, and this worked. When I'd finished I unplugged from the stereo and plugged it in to the computer. The 'connected to USB' but not transferring symbol came up on the screen of the Neeon, but the PC said 'USB device not recognised'. I unplugged the Neeon, and the 'connected via USB' icon stayed on the screen and I couldn't switch it off. I tried resetting, and entering recovery mode and neither worked. Finally by pressing all buttons randomly I got it to reset, and then reformatted the player. I uninstalled the software on my PC and started again from scratch. It was working fine again, so I resynchronised it and left it plugged in to the switched on computer overnight to charge (first time the battery has needed charging). This morning it was completely dead again - I've got the 'connected to USB' symbol on the screen, and nothing will wake it up or change it. I've tried the reset button, I've tried the reset button and the play key and I've tried uninstalling the software on the PC and starting again. Nothing works.
I've phoned the helpline in Ireland, and they took me through all this again, and in the end said they couldn't help - suggested running the battery down until the player switches off completely - but that could take well over a week as it's new and just charged (and I can't use it at all). Is there ANYTHING else I can try? What've I done?!

I had problems with my neeon
I tried downloading driver but got nowhere but I got this back from technical support and after uninstalling and restalling everything this worked
thank you for contacting technical support.Please try to do a firmware update and format of the player to see if this could fix the problems you're experiencing.First of all; download the Mass Storage Driver. You will find this here;http://sg.creative.com/support/downloads/Select MP3 Players --> Zen --> Your players name.Click "Next".Select "English", your operating system, "Driver"Click on "Go".Click on "Download now" to the left of the Mass Storage Driver. Save it onto your computer.You'll find the latest firmware version here:http://sg.creative.com/support/downloads/Select MP3 Players --> Zen --> Your players name.Click "Next".Select "English", your operating system, "Firmware"Click on "Go".Click on "Download now" to the left of the firmware.Click on "Agree".Proceed as follows:* Connect your muvo to your pc while holding the play button. Keep on holding the play button for about ten seconds.* Release the play button.* A dialogbox asking if you'd like to install a recovery device driver should appear.* Follow the insructions and install the device.- (I think the option I used was the first one)* When the player recovery mode is finished, you may double click the firmware upgrade file.* When the Audible Firmware Download appears, click start.* Follow the instructions on the screenn to complete the installation, tick the format data area box when it appears.* Disconnect the player.

Can no longer access my menu on Zen Neeon

I have upgraded to the .009 firmware so now my zen neeon loads quicker and skips tracks quicker but now when I press the scroll button to access the menu nothing happens except it resets to the first track on my player.
I've tried resetting my player. I've created playlists which I can't access. I just can't get to my menu!!!!
Do I need to do a recovery mode rescue?

Thanks for the reply Edmeister. All the tabs take a moment attempting to load, then the Inbox Preview screen pops up. I have even uninstalled FF and reinstalled it. I've checked my settings even though I've made no changes in months. Again, the mail box has never had a problem until about 2 weeks ago. Fortunately, I can retrieve my mail through my old Eudora program and do the house keeping through IE8. Just wish I knew what has changed, i.e., my fault or a program.
Thanks again.

BSOD when I connect my ZEN Neeon to my

Hi,
As said in the subject title.. My computer goes to the BSOD (Blue Screen of Death) each time I connect my Zen Neeon mp3 to it. This is the first time this has happened, just recently it started doing this, I've connected and disconnected the MP3 and the same thing happened 3 times in a row.
Is there anyway to fix this and ways to prevent it's
I took a photo of what comes up on my camera, so if I need to post it let me know. "fastfat.sys" is the technical error problem, that's what it says on the BSOD.

Hey,
Well somehow I've fixed the problem. I did some things?before I tried connecting the MP3 to my computer but whatever I did, it fixed it. I installed some Windows Updates and then connecting and disconnecting the MP3 quickly because apparently that does something - not sure though, so it could've easily just been updating my Windows Update.
I didn't even have to download that Microsoft hotfix - thanks for the link though
Cheers!

Zen Neeon - cracking band - skipping songs - highly disappointed in the quality of workmans

Has anyone had any problems with the "band" around the zen neeon cracking? It has not been dropped. It has been cared for like a newborn child and within -2 weeks it had a crack in it. Now, a couple of months later it has 3 cracks in it. My husband said the band was probably too tight to begin with and was cracking to relieve the pressure on itself. But of course I called warranty services and they say it is physical damage so it is my tough luck. This thing has been babied!!!! It is poor quality workmanship.All the kids in my daughter's class wanted one after they seen hers after Christmas. I specifically told her to tell them WE DO NOT RECCOMMEND THE ZEN NEEON!? I told her to show them what hers has done (the cracking) and suggest they might want to spend their money elsewhere. Now on top of all this, it has started going bonkers!? I created her some playlists, and they used to play fine. Now, it will play one or two, skip 3-4 of the songs, then go back to playing. It used to work fine. I told her we would delete them off, add them back on, and try that again. Has anyone else had this skipping song problem?HAS ANYONE ELSE HAD THIS PROBLEM OF THE BAND CRACKING?I wish I would have spent my money on an Ipod.Message Edited by bulldogmama on 03-0-200602:0 PM

I have!? There's a big crack in mine, and yes I've dropped it, but not nearly as hard to have caused a crack (I catch it by the headphone cord before it hits the ground XD)? My brother saw it, and he's like, "What the heck did you do?"? and I told him "nothing!"?Mine's been going nuts as well!?It just gives me trouble!Now this time, I hope this isn't a permanent problem, but today, I was listening to my Zen Neeon. I shut it off, put it away, and then later on in the day, went to listen to it. Turned it on. The "Creative" screen comes up, and FREEZES there. The lights that normally flash when the player is turned on do not appear,? just the "Creative" logo, and it FREEZES there. I reset it, and turn it back on, and it just keeps doing the same thing. I'm VERY disappointed with it. Not to mention I'm going to have to take the heat from my parents because they bought it for me. I wouldn't reccomend it to -anyone- ever!

Zen Neeon Freezing Prob

Hi
When using my Zen Neeon Creative and scrolling through songs that are playing it sometimes freezes and I can't even turn it off. I have to reset the player. Does anyone know what causes it to freeze?
Thanks fraggle_20

Hello, while I tested on the recording function and my Zen Neeon Creative hang and had a freeze screen. I had to reset it then only I can carry on to play my music but the recording lost.
Any idea if software that need to be updated?

Zen Neeon - a few iss

Hello,
I recieved a Zen Neeon 6 gb for Christams from the kids and I have a few questions that do not seem to be in the documentation.
. Is it possibel to select the opening screen. I want to open on the browse screen and it seems to always open on a particular song. I then have go back into the menu and go to browse.
2. When you go into browse and run down the folder the names start streaming off the screen as soon as that folder is selected. Is it possible to slow down the process a bit so you can see the name of the folder before it scrolls off.
3.

I did not finished
3. Is it possible to get the font on the screen a bit bigger. I fine reading it very difficult.
The little wheel thing on the side is not the best either.
My last comment is that the software only supports Windows which is a pain. Creative should be a bit broadminded and offer a Linux option/
Regards
Paul

Zen Neeon freezing iss

I recieved a Creative Zen Neeon 6GB last friday, and it was working perfectly until yesterday.
Now, when I tried to turn it on yesterday, it simply went to the CREATIVE logo screen, and then got stuck there. I tried resetting it, but it continues, every time. I left it alone for a while, and now it shows a low battery logo when I try to turn it on. So, I tried to plug it in to my computer today to charge it, and it got stuck on the CREATIVE screen then too. I've tried everything available in the pinned message on this board, but I can't seem to fix it. Any help would be appreciated.

If you can't get into rescue mode then the player sounds faulty.
There no point in contacting support three times, it just wastes resources as they'll have to close the duplicate requests or may even answer them unwittingly.
You need to wait for the autoresponse email from support, then reply to that, and allow some days for a response. Particularly over the Christmas period.

Zen Neeon "Deleting" H

Hi,
I have a Zen Neeon, 5GB, and was trying to delete?one track, selected delete on the menu, which asked me to delete again, and I said yes. However, I am not sure if I have deleted my whole music library or not. The problem is that the player screen has since then said "Deleting..." so far going on fi've hours, and I only had about 500 songs. Should I wait it out, or does this require going into a recovery mode as described in the Knowledge Base? Is there anything else I can do to get the player to function again? Thanks for your help in advance!!

I had the problem too and had to reset the player (just reset, not relaoad firmware). Now it works fine - and I now delete any tracks I want to delete via MediaSource rather than on the player itself. I've had no problems doing it that way.

Zen Neeon completely fro

My son has the Zen Neeon, and it suddenly froze. I tried to reset it with a paper clip, but it won't even do that. It does make connection with my computer, and his laptop, but it won't do anything after that. It froze about 4 months ago, and the reset button worked, but not this time. I can't even get a logo on the screen, or anything. Can someone help me? Thanks!
--Rhonlynn

Hm, I think you should contact CS.
I have nothing to advise you though, sorry.
You can get it fixed via RMA.
Good luck, here is the CS page, you can find a lot of information on there that can help you out:
http://us.creative.com/support/

Zen Neeon Trou

I've had my Zen Neeon (6GB) for about 2 months and have recently started having problems with it. When playing it has started taking a much longer time to change songs almost like it's freezing in between song changes and when this happens it takes a few goes before being able to turn it off. I originally thought it might have something to do with the battery, but it doesn't seem to be anything connected to it. Any help would be great. Thanks!Message Edited by steph0202 on 0-03-2007:09 PM

I am having the same problem with my Zen Neon (6GB). It starts up very slow and takes a long time to load different screens. It actually stopped playing songs now. Seems like it has trouble?loading the songs. The radio FM works though. Please advise someone how to fix it. I tried?resetting but?the same problem?continues. Please?advise. Thanks.

Zen Neeon Only Turns to Charge Scr

I've had my Zen Neeon for about a year now, and just randomly yesterday (hadn't damaged it or anything- I was listening to it, put it away then went to get it again) when I tried to turn it on it turns to the charge screen. The charging icon is showing as well, however there is no USB or charger connected to the MP3 Player. I am unable to get it to the normal music screen, meaning I can't listen to anything. The only way I can get it off the charging screen is by resetting it or waiting for the battery to die. Can anyone explain why this has happened?Please!

flydoctor: Have you tried a disk cleanup? See the FAQ post.
I assume the wall adapter is by Creative at least? If it doesn't fully charge in 4 hours using this then the player sounds faulty, although it's odd that it will charge from some USB ports.

Zen neeon 6GB problem

Hai
I have a Zen Neeon 6GB and Iam frequently facing malfunctioning of the player. Sometimes the player is generating heat and the total battery is going to dry. i used it until it was out of battery and went to charge it up on my computer, i plug it into my USB cable, and when i looked at the screen all i get is the "CREATIVE" logo, it wont change.. i unplug it and try to turn it on, i either get the 'no battery' symbol and it switches off, or usually i jus get the 'CREATIVE' logo and it just sits there.. this is VERY frustrating and i hope theres something that can be done
Please help me.

There is no "replace" battery warning, Because of the type of battery it is when they are to the point of needing replacement the main sign besides not holding a charge or short battery time usage is heat. As electronics go heat is not your friend. I have not seen any instructions on how to open your player but if you Google it you may find some. The only way to find out what battery you need to replace is to get it open to look at it since it is an internal one.http://www.batteryuni'versity.com/parttwo-34.htm I don't know if this will help much no pictures. http://www.anythingbutipod.com/forum...09&postcount=8

Zen Neeon 2 - screen stays bl

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