Zen Neeon completely fro

My son has the Zen Neeon, and it suddenly froze. I tried to reset it with a paper clip, but it won't even do that. It does make connection with my computer, and his laptop, but it won't do anything after that. It froze about 4 months ago, and the reset button worked, but not this time. I can't even get a logo on the screen, or anything. Can someone help me? Thanks!
--Rhonlynn

Hm, I think you should contact CS.
I have nothing to advise you though, sorry.
You can get it fixed via RMA.
Good luck, here is the CS page, you can find a lot of information on there that can help you out:
http://us.creative.com/support/

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Hope somebody can help out here, I'm at my wits end!
Got my new Zen Neeon 6GB one week ago. Installed all the software, hooked the player up to a USB port, charged it up, and had a few days of problem-free listening.
The battery was very low this morning so I hooked it up to a USB to recharge. Only this time my laptop will not recognise the device at all! It does not come up as an extra dri've on my "My Computer", and it is nowhere to be found on any device list.
To make things worse the battery is so low that the player will not switch on at all. So basically what it does is:
When connected to the laptop the word "Creative" appears on the display, but with no backlights, and no other button has any effect at all. The device is not read anywhere, and apart from the Creative logo could be considered dead as a dodo.
When not connected to the laptop, I push the on button, the Creative logo appears very briefly, followed by a very quick glimpse of the "battery needs recharging" symbol, then it cuts off completely. No other button has any effect.
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Merry Christmas!

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Hello,
I have been a Creative supporter for many years, sound cards, emu stuff, my family has multiple Creative MP3 players, 2 Zen Micros, Jukebox (20 gig), Zen 20 gig and now I purchase a Zen Neeon and am completely dissappointed by its completely lame OS. Bottom line is for 200 bucks (approx) I would certainly expect this nicely designed MP3 player to AT LEAST be able to resume its play back where I turned it off. I enjoy many long recordings, DJ mixes etc and that every time I turn it on it goes back to 00:00 is enough to make this a complete waste of $200 when I could have bought a Zen Micro instead. Second to this is the fact that it takes so friken long to change tracks etc... I do love the design and size and radio and all that and I really hope that Creative will properly support this product otherwise this puppy is going up on ebay so I can by a Zen Mico instead.

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Zen Neeon disappointm

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For instruction about your specific player, please refer to <A href="]How to access the recovery mode of my Creative MP3 Player? [/url]</LI>
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After the second Format, select Reboot option</LI>
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Then upgrade the Firmware</LI>
All I see is the Creative logo on the player. My player is still frozen.
Help, as customer support still hasn't got back to me.

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Hey,
Well somehow I've fixed the problem. I did some things?before I tried connecting the MP3 to my computer but whatever I did, it fixed it. I installed some Windows Updates and then connecting and disconnecting the MP3 quickly because apparently that does something - not sure though, so it could've easily just been updating my Windows Update.
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2. Put the volume buttons in a different location or change the interface. Your hand generally cover the volume buttons when pushing in the scroll wheel, and if a volume button is pressed in the scroll wheel will not select.
Hopefully these suggestions are in the right place, I had a look around but could not find anywhere else to put them. Thanks.Message Edited by Phikticious on -4-2005 05:48 PM

I'm not quite happy with my neeon. My current firmware version is .009.
Here are the features that I think creative should have already included on it Neeon:
. Neeon should remember where it was when I turn it off. Let's me give you an example. Suppose you are listening to a 2 hours audio progrom (Audio Book, Blog, etc) and at some point, you have to stop listen to it and do something else, what should happen. For iPod (even the shuffle one), when you turn the player back again, it will continue where it left. For Neeon?, First you have to browse for the record first (If you play the program from the playlist) then you have to manually scroll through the record until it reach the point that you have left, via the scroll botton. And suppose you do one too more click and it go to the next record, you have to do this whole thing again.
2. It should remember the playlist. As I've already mention in the st features: When you play from a playlist, the Neeon will not remember that it 's play from the playlist. So, when you turn off your and turn it on later, it will just goto the first music/song/program on your neeon, not the first one on the playlist.
3. It should support audible just like other mp3 in the Zen series or even the low-end muvo.
I've already contact their technical support and here is a quote from them:
"As regards to your request, what we can assist you is to feedback the information to the relevant development department. As such it will be up to the development team to determine if this is within the product means. If this is possible then, perhaps they may be able to implement in the update."
The last sentence is great :: it says if we can and we want to, perhap we maybe do it.
I'm considering these lack features as a bug in design/implement. Maybe my expectation is too high as I'm a previous iPod user and such a stupid problem have never occur to me. Maybe yo wonder why I switch to zen Neeon. The reason is at that time, iPod Nano 4 GB is out of stock in Thailand, so I pick up this one (since the shop owner only tell it's good point, like sound quality is good, it have one GB more, etc).
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I know that Neeon have more features comparing to iPod (and it is what lure me) but as an mp3 player, I think it should focus most on mp3 features. All other features is just an add-on.
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... thanks.
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Will-o-Wisp,
Have you tried contacting Customer Support yet, to see if they can assist you?
Cat

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Message Edited by mathijsv on -20-2005 2:44 PM

Does the player turn on, or doesn't it respond at all? Was the battery run down all the way?
Regarding your e-mail, did you use the form on the website, and did get an auto-response back? You should always get an automated e-mail back with some tips, if they don't help, check over the e-mail as you generally need to reply to that to let them know, so someone will deal with you directly.
Cat

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