Zen Neeon Freezing Prob

Hi
When using my Zen Neeon Creative and scrolling through songs that are playing it sometimes freezes and I can't even turn it off. I have to reset the player. Does anyone know what causes it to freeze?
Thanks fraggle_20

Hello, while I tested on the recording function and my Zen Neeon Creative hang and had a freeze screen. I had to reset it then only I can carry on to play my music but the recording lost.
Any idea if software that need to be updated?

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My Zen Neeon freezes up!

when my father purchased my zen neeon at walmart he gave it to me a few weeks after on january st 2006.. i opened the box and plugged it in with the usb cable (software already installed from cousins zen neeon) then i put about 879 songs on it.. i listened to it for about 5 minutes then i decided to take some songs off and make some new playlists... well after i had done that i unhooked it from the cable and the "creative" sign came up when you turn it on and it just said that for like 5 minutes i couldn't turn it on or off, so i did some searching online and people said to press the reset button and maybe even reset and play button at the same time... nothing happened it is still frozen when i turn it on. i can't even turn the dang thing off unless i press reset. my dad is going to take it in and get a new one but until then are there any suggestions? i never dropped it or nothing as a matter of fact i had hardly touched it it was working fine for about 2 hours. i even let it charge hoping that would work..SIKE what a dumb idea nothing is workin.. if any suggestions or help i would really appreciate i.
thanks,
casey schneider

I am experiencing the same problem. When I plug my ipod into my laptop it freezes, music will keep playing but I cannot click on anything. When I unplug my ipod i can use itunes again. I have tried restarting, repairing, reinstalling,and disabling automatic syncing to my computer but no changes. It works fine on my old laptop. If anyone one knows anything please help.

Zen Neeon 6GB Prob

Hey guys, I recently got a Zen Neeon for christmas, It was working BRILLIANTLY without error up until yesterday, i used it until it was out of battery and went to charge it up on my computer, i plug it into my USB cable, and when i looked at the screen all i get is the "CREATIVE" logo, it wont charge.. i unplug it and try to turn it on, i either get the 'no battery' symbol and it switches off, or usually i jus get the 'CREATIVE' logo and it just sits there.. this is VERY frustrating as i cannot li've without my mp3 player (seriously).. Thanks for your time.. i hope theres something that can be done,Neil

Do you lose all your songs if you reset it's And is the reset button the little hole under the 'hold' button?
Yes the little hole next to the hold switch is the reset button. You can use a pin or needle to press it down. However, don't jab it too hard like I did because I think I sort of dislodged the button. But it still works.. for now. And no you shouldn't lose any of your songs. Although the first time I reset my Neeon the music folder I was in it caused problems. It wouldn't delete and when I tried to access it on my player, the player froze. But that is just another problem altogether.
If I remember correctly there is some firmware update for the Neeon that reduces chances of freezing, and should be downloadable from somewhere on this website.
I found that freezing occurred the most when it was used for a long time, or when it heated up in hot weather or in my pocket.
Hope that helped!

Zen Neeon freezing iss

I recieved a Creative Zen Neeon 6GB last friday, and it was working perfectly until yesterday.
Now, when I tried to turn it on yesterday, it simply went to the CREATIVE logo screen, and then got stuck there. I tried resetting it, but it continues, every time. I left it alone for a while, and now it shows a low battery logo when I try to turn it on. So, I tried to plug it in to my computer today to charge it, and it got stuck on the CREATIVE screen then too. I've tried everything available in the pinned message on this board, but I can't seem to fix it. Any help would be appreciated.

If you can't get into rescue mode then the player sounds faulty.
There no point in contacting support three times, it just wastes resources as they'll have to close the duplicate requests or may even answer them unwittingly.
You need to wait for the autoresponse email from support, then reply to that, and allow some days for a response. Particularly over the Christmas period.

Zen Neeon Questions/Prob

I bought a zen neeon recently, but when it arri'ved the LOCK button doesn't work. Also the menus are really really slow, and there's no way I can find to get it to display the artist name for my songs. The FM tuner doesn't seem to pick any stations up either, I've put it on the desk next to another radio which works okay.
I ran all the updates on it, but nothing has helped. I'm really miffed, it's like 2 weeks old.
I li've in Japan so I have to post here to find if these things are normal or if they've shipped me some broken or test model by mistake.
I got someone to phone their support (who speaks Japanese, but not so great English), who said send it back for repair or to get a refurbished one, but really I want my money back, cos it looks like i've been done. I really don't want a refurbished or repaired one either, cos I've had it like a WEEK! If I'd wanted 2nd hand I'd have gone to ebay and paid a lot less!
I really want my money back but I suspect they'll only let me RMA it. Does Creative have a worldwide policy on refunds?
I googled for firmware upgrades and found some mentions, my player has .0.0.5 according to its menu. I've seen mention of other numbers but nothing in creative america or creative japan websites. I ran the auto update tool but it says there's nothing new (tried both again, america and japan).
Any ideas, or have I just lost a huge chunk o' money?

hi,my name is Jessie, i bought a Zen Neeon from Hong Kong,but i li've in UK and it just started frozing today but i have never dropped it or damage it......i got really depressed
can you speak japanese?

Constant Zen Touch freezing prob

Hey all, I've had my 40 gig Zen Touch for about 6 or 7 months now, and although it used to not give me any problems at all. About 3 months ago, it started to freeze randomly. As time progressed, it went from about once a week to about once per listening session. All my files are MP3s, I have the 2..0 firmware, and have run Disk Cleanup. Yet the freezing still occurs constantly. Any suggestions to fix this problem? Thanks!

Hi,
Well corrupted data can be to blame for freezing but a clean-up usually resolves that. As you're still experiencing problems I'd back up your data and format the player. If you get any transfer errors from specific files during the backup then you can be pretty certain that these were the ones causing the problem.
If there are still problems let me know.
Hope this helps,
John

Zen Sleek Freezing Prob

Once upon a time...
My Zen Sleek froze on the welcome screen when I tried to turn it on, displaying just "CREATIVE". When I get home, I try to use recovery mode. I select "Reboot" though the same happened again. I tried just leaving it though after 2hrs, the battery had gone (it wasn't fully charged). When I plug it in to the mains, it freezes again.
I emailed Creative Customer Support about the issue and they recommended that I format the dri've, which I was reluctant to do as I had important data on the removable disk partition.
Eventually, I weighed out the odds and decided that the data stored was not all that important, so I started the format.
That was at am this morning. it is now half past 0pm and it is still displaying "Formatting.." with no indication as to how long it will take or whether it is doing anything. it may have frozen again?
Any Ideas?
David Halstead

I had the same problem with my zen sleek when i first got it, and i tried reformatting (which doesn't affect the contents of the dri've as the user manual states) and that still didn't work and it froze up probably 5 times in one day.... soooooo, i did the system reboot screen, deleted the firmware, installed the new one i downloaded from the creative support website and it's been running fine since.

Zen Touch freeze prob

Today, my Zen Touch decided to stop responding...to anything. When I power it up, it goes to the last song I had played, but it doesn't respond to any buttons at all. I can't even turn the unit off until it idles for 5 min and shuts off itself. The player however does respond to Media Source and I can add and remove music to it. I tried running rescue mode but to no avail because nothing shows up on the screen. I had the player for a little more than a week now and I never dropped it or anything like that. Any suggestions?

Ok, I made it into the recovery console, but I erased the firmware =$
How do reinstall new firmware? Creative has zero firmware updates for the zen touch, not even the original firmware is listed there. Now I can't use my player at all! HELP!

Zen Micro Freezing Prob

I have a problem with switching on my 5gb Zen Micro.
When I turn it on, the startup screen just sticks at the creative logo.( i had it staying on for about 40 minutes.)
It cannot be turned off properly either. I end up having to take out the battery to turn it off.
However it works sometimes. I downloaded the software onto my computer and it works.
I also recently managed to turn the zen micro on recently,put songs into it and listen to them.
I also could turn the mp3 player off and on again without any bother and i charged it fully.
But the next day, I was once again having a startup problem.
When I have it in recovery mode and connect it to the computer, it will say that it is detected, but later that it is not connected.
Going into recovery mode and rebooting or running a cleanup do not seem to work at all either on fixing the startup.
Can anybody Help?

Join the club! You're hardly alone with your problem. You might be able to have Creative remanufacture it if it's still under parts and labor warranty, but beyond that- you're essentially stuck with it. My reccomendation is to have it fixed, then drop it like a moldy, worm-infested apple- I'm sure you may be able to fetch a decent price for it.

Zen neeon prob

Hi, I've been using Creative Zen Neeon GB for about ,5 month, but I've been experiencing a problem since i bought it. My mp3 player doesn't work correctly. It's often (getting more often these days) turning off just after "Please wait" warning while I turn it on. After formatting HD, it starts working properly but for a while, then i have to reformat to listen. This makes me feel awful if i experience it away from computer. Not only formatting and recopying takes too much time, even it doesn't solve my problem permanently. I can't trust my mp3 on listening everytime i feel down...
What can I do to deal with this problem?
Thanks

Will-o-Wisp,
Have you tried contacting Customer Support yet, to see if they can assist you?
Cat

Zen Neeon 5 GB playlist prob

I have got Zen Neeon 5 GB. Mp3 player. I have created a playlist on Zen Neeon. There are 3 mp3 each one. It plays tracks but return to back from fourth track. It plays four tracks.
How can I solve this problem.

...perhaps try...
...creating a new folder called RECORD...
...on your player...
...all in capitals...
...it may have been accidentally deleted...

Zen Neeon - cracking band - skipping songs - highly disappointed in the quality of workmans

Has anyone had any problems with the "band" around the zen neeon cracking? It has not been dropped. It has been cared for like a newborn child and within -2 weeks it had a crack in it. Now, a couple of months later it has 3 cracks in it. My husband said the band was probably too tight to begin with and was cracking to relieve the pressure on itself. But of course I called warranty services and they say it is physical damage so it is my tough luck. This thing has been babied!!!! It is poor quality workmanship.All the kids in my daughter's class wanted one after they seen hers after Christmas. I specifically told her to tell them WE DO NOT RECCOMMEND THE ZEN NEEON!? I told her to show them what hers has done (the cracking) and suggest they might want to spend their money elsewhere. Now on top of all this, it has started going bonkers!? I created her some playlists, and they used to play fine. Now, it will play one or two, skip 3-4 of the songs, then go back to playing. It used to work fine. I told her we would delete them off, add them back on, and try that again. Has anyone else had this skipping song problem?HAS ANYONE ELSE HAD THIS PROBLEM OF THE BAND CRACKING?I wish I would have spent my money on an Ipod.Message Edited by bulldogmama on 03-0-200602:0 PM

I have!? There's a big crack in mine, and yes I've dropped it, but not nearly as hard to have caused a crack (I catch it by the headphone cord before it hits the ground XD)? My brother saw it, and he's like, "What the heck did you do?"? and I told him "nothing!"?Mine's been going nuts as well!?It just gives me trouble!Now this time, I hope this isn't a permanent problem, but today, I was listening to my Zen Neeon. I shut it off, put it away, and then later on in the day, went to listen to it. Turned it on. The "Creative" screen comes up, and FREEZES there. The lights that normally flash when the player is turned on do not appear,? just the "Creative" logo, and it FREEZES there. I reset it, and turn it back on, and it just keeps doing the same thing. I'm VERY disappointed with it. Not to mention I'm going to have to take the heat from my parents because they bought it for me. I wouldn't reccomend it to -anyone- ever!

Brand New Zen Neeon Froz

I recieved a brand new Zen Neeon for Christmas. While i was listening to it, it just froze up. I wasn't even touching the MP3 player, so i don' think i did anything to it to make it freeze up. Is there anything
I can do to unfreeze it's

I believe the Neeon has a reset button, have a look for it and then use something like a bent paperclip to press it. Don't use anything sharp.

ZEN NEEON 2 C

Hello Guys!!!
I Have A Zen Neeon 2 and I want you to post your comments about this little friend!
Have A Nice Time!!!Message Edited by CUTLAS on 05-27-200705:50 PM

hi,?I just got a neeon 2 i day ago and when i saw the specs of the v plus, i kicked myself. the other prob is that you can't get any accessories for it. but, still, at least it doesn't look like a small coloured brick. i'd give it a 8/0.

Zen Neeon Trou

I've had my Zen Neeon (6GB) for about 2 months and have recently started having problems with it. When playing it has started taking a much longer time to change songs almost like it's freezing in between song changes and when this happens it takes a few goes before being able to turn it off. I originally thought it might have something to do with the battery, but it doesn't seem to be anything connected to it. Any help would be great. Thanks!Message Edited by steph0202 on 0-03-2007:09 PM

I am having the same problem with my Zen Neon (6GB). It starts up very slow and takes a long time to load different screens. It actually stopped playing songs now. Seems like it has trouble?loading the songs. The radio FM works though. Please advise someone how to fix it. I tried?resetting but?the same problem?continues. Please?advise. Thanks.

Zen Neeon Freezing Prob

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