Zen Neeon Questions/Prob

I bought a zen neeon recently, but when it arri'ved the LOCK button doesn't work. Also the menus are really really slow, and there's no way I can find to get it to display the artist name for my songs. The FM tuner doesn't seem to pick any stations up either, I've put it on the desk next to another radio which works okay.
I ran all the updates on it, but nothing has helped. I'm really miffed, it's like 2 weeks old.
I li've in Japan so I have to post here to find if these things are normal or if they've shipped me some broken or test model by mistake.
I got someone to phone their support (who speaks Japanese, but not so great English), who said send it back for repair or to get a refurbished one, but really I want my money back, cos it looks like i've been done. I really don't want a refurbished or repaired one either, cos I've had it like a WEEK! If I'd wanted 2nd hand I'd have gone to ebay and paid a lot less!
I really want my money back but I suspect they'll only let me RMA it. Does Creative have a worldwide policy on refunds?
I googled for firmware upgrades and found some mentions, my player has .0.0.5 according to its menu. I've seen mention of other numbers but nothing in creative america or creative japan websites. I ran the auto update tool but it says there's nothing new (tried both again, america and japan).
Any ideas, or have I just lost a huge chunk o' money?

hi,my name is Jessie, i bought a Zen Neeon from Hong Kong,but i li've in UK and it just started frozing today but i have never dropped it or damage it......i got really depressed
can you speak japanese?

Similar Messages

Zen Neeon Freezing Prob

Hi
When using my Zen Neeon Creative and scrolling through songs that are playing it sometimes freezes and I can't even turn it off. I have to reset the player. Does anyone know what causes it to freeze?
Thanks fraggle_20

Hello, while I tested on the recording function and my Zen Neeon Creative hang and had a freeze screen. I had to reset it then only I can carry on to play my music but the recording lost.
Any idea if software that need to be updated?

Zen Neeon 6GB Prob

Hey guys, I recently got a Zen Neeon for christmas, It was working BRILLIANTLY without error up until yesterday, i used it until it was out of battery and went to charge it up on my computer, i plug it into my USB cable, and when i looked at the screen all i get is the "CREATIVE" logo, it wont charge.. i unplug it and try to turn it on, i either get the 'no battery' symbol and it switches off, or usually i jus get the 'CREATIVE' logo and it just sits there.. this is VERY frustrating as i cannot li've without my mp3 player (seriously).. Thanks for your time.. i hope theres something that can be done,Neil

Do you lose all your songs if you reset it's And is the reset button the little hole under the 'hold' button?
Yes the little hole next to the hold switch is the reset button. You can use a pin or needle to press it down. However, don't jab it too hard like I did because I think I sort of dislodged the button. But it still works.. for now. And no you shouldn't lose any of your songs. Although the first time I reset my Neeon the music folder I was in it caused problems. It wouldn't delete and when I tried to access it on my player, the player froze. But that is just another problem altogether.
If I remember correctly there is some firmware update for the Neeon that reduces chances of freezing, and should be downloadable from somewhere on this website.
I found that freezing occurred the most when it was used for a long time, or when it heated up in hot weather or in my pocket.
Hope that helped!

Question(s) about Zen Neeon (specifically number of songs in a fold

I recently placed an order for the Zen Neeon because its small, its UMS (I don't like using software to upload my music to my player) and its cool looking. But, after ordering, I became more aware about the problems with the player.
The biggest gripe that people have is the lag between songs. I read that in the manual, it says not to have more than 50 songs in a folder.
So, here are a few questions:
) If I have say 2 songs in a folder (average length of an album), how long of a lag between tracks would I expect?
2) If I make a playlist of more than 50 songs that spans a couple of different folders, would I expect a large lag between songs?
I have a Muvo2 (currently broken with a non-functional headphone jack. I should send it in though for repair) and I loved the player. I hoped that the Zen Neeon would be a great replacement, but it looks like with these initial problems, it would only be a good replacement. I did not mind on the Muvo2 the long time for it to load up after I transfer tracks to it, but there was barely any lag when play songs.
Looks like the Zen Neeon is very similiar to the Muvo OS...so I'm wondering why there is a problem with the long gap playing between songs.

index26 wrote:I thought the Neeon was a microdri've based player, not solidstate.
I'm not too sure with the Neeon, if it's over Gb then it may well be a microdri've like some of the MuVo? players.

Zen neeon prob

Hi, I've been using Creative Zen Neeon GB for about ,5 month, but I've been experiencing a problem since i bought it. My mp3 player doesn't work correctly. It's often (getting more often these days) turning off just after "Please wait" warning while I turn it on. After formatting HD, it starts working properly but for a while, then i have to reformat to listen. This makes me feel awful if i experience it away from computer. Not only formatting and recopying takes too much time, even it doesn't solve my problem permanently. I can't trust my mp3 on listening everytime i feel down...
What can I do to deal with this problem?
Thanks

Will-o-Wisp,
Have you tried contacting Customer Support yet, to see if they can assist you?
Cat

Zen Neeon 5 GB playlist prob

I have got Zen Neeon 5 GB. Mp3 player. I have created a playlist on Zen Neeon. There are 3 mp3 each one. It plays tracks but return to back from fourth track. It plays four tracks.
How can I solve this problem.

...perhaps try...
...creating a new folder called RECORD...
...on your player...
...all in capitals...
...it may have been accidentally deleted...

ZEN NEEON 6GB - SNR changed to 98

Recently, Creative had added a 6GB Zen Neeon to their Mp3-player segment. I noticed that the Signal-to-Noise Ratio of this new player has changed from 90 dB to 98 db! Is this a fault on the new specifications page, or was this intended? (so, the new Zeeon has a new sound chip in it or something?)
My questions to Creative:
Is the SNR of the Zen Neeon really 98 db?</LI>
Is the new 6GB Zen Neeon still laggy as the Neeon 5GB in menus, or less laggy?</LI>
Thank you for your reply!
Message Edited by mathijsv on -20-2005 2:44 PM

Does the player turn on, or doesn't it respond at all? Was the battery run down all the way?
Regarding your e-mail, did you use the form on the website, and did get an auto-response back? You should always get an automated e-mail back with some tips, if they don't help, check over the e-mail as you generally need to reply to that to let them know, so someone will deal with you directly.
Cat

Zen Neeon - possible to replace batte

I am considering buying the Zen Neeon for my girlfriend for her birthday. She is primarily going to use it whilst exercising and jogging.
The only concern I have is the fact that it does not appear to be possible to replace the lithium ion battery. I see little point in spending that much money on a gadget only to have to throw it out after 2 or 3 years because the battery has given up the ghost.
So basically all I want to know is whether it is actually possible to replace the battery in the future and the likely cost of doing so.
Any advice is greatly appreciated

defiant wrote:
"uh, if you are so concerned, then choose a player with a replaceable battery... " ? Thanks for the unconstructi've feedback, if you have nothing useful to say then please dont bother posting in a thread that poses a serious question.
frankly speaking, I don't think what Brian say are in anyway unconstructi've since you have express yourself being very concern about the battery especially.... I believe many others would say the same thing to you too.....You can change to buying player like their muvo series, v200, n200 player,etc.......these player uses AAA battery and it's easily available anywhere when you need it and it's definitely still available 0-20 years down the road. To top it off, you could use rechargeable AAA battery to go with these player.....also microdri've harddisk are the same as harddisk you used in your pc.....they are just very much smaller in size only.....so it isn't advisable to go with such player for vigorous activity.....the music won't skip on such player might the head/platter of the harddisk might get damage....a flash based player would be a better suggestion......Message Edited by BadBoy on 2-5-2005 02:05 PM

ZEN NEEON 2 C

Hello Guys!!!
I Have A Zen Neeon 2 and I want you to post your comments about this little friend!
Have A Nice Time!!!Message Edited by CUTLAS on 05-27-200705:50 PM

hi,?I just got a neeon 2 i day ago and when i saw the specs of the v plus, i kicked myself. the other prob is that you can't get any accessories for it. but, still, at least it doesn't look like a small coloured brick. i'd give it a 8/0.

Zen Neeon Firmaware upgrad

I just got a zen neeon and i'm looking into upgrading the firmware. My only problem is that i'm scared to do it because i've read that there are a lot problems occuring after people update their firmware
If anyone has any comments or suggestions on whether i should take the plunge and just upgrade it or wait for a newer upgrade, it would be greatly appreciated.
One more question, does upgrading the firmware void any of your warranty?
thanks

Absolutely identical problem! Fourth bar and all! Is there a solution to this?

Zen Neeon - a few iss

Hello,
I recieved a Zen Neeon 6 gb for Christams from the kids and I have a few questions that do not seem to be in the documentation.
. Is it possibel to select the opening screen. I want to open on the browse screen and it seems to always open on a particular song. I then have go back into the menu and go to browse.
2. When you go into browse and run down the folder the names start streaming off the screen as soon as that folder is selected. Is it possible to slow down the process a bit so you can see the name of the folder before it scrolls off.
3.

I did not finished
3. Is it possible to get the font on the screen a bit bigger. I fine reading it very difficult.
The little wheel thing on the side is not the best either.
My last comment is that the software only supports Windows which is a pain. Creative should be a bit broadminded and offer a Linux option/
Regards
Paul

ZEN Neeon - Pre-Purchase Questi

OK, just a few questions about this particular model from Creative. I would appreciate any clear response to my questions where possible:
As a musician and regular columnist for the UK's most popular Music Tech mag:
Sound on Sound -these are just a few questions lots of our eager pro-musician readers are asking about:
ZEN Neeon Quesions
) The 'Line-In' recording feature on the ZEN Neeon has not really been fully addressed in its technical entirety on the products pages of Creative Labs web site.
So with this lack of information, I would like to ask about the quality of both the recording and encoding quality.
Could someone post a sample of a 'Line-In' recording from their Neeon?
2) If the Neeon allows PCM/WAV recording, then what is the "real" and actual true bit depth and sample rates offered. I presume the Neeon also encodes the 'Line-In' recordings to MP3 too. What bitrate/sample rates are offered?
3) Is the built-in microphone recorded using the same process as the old NOMAD models, using VOC compression? If so, why doesn't the microphone use the same method of recording as the 'Line-In'? FM radio recordings also apply to the above question.
4) When will they be available to buy in the UK?

Duplicate thread.
Cat

Zen Neeon questi

Hi. I've got some questions about the Zen Neeon. Hope existing users can help me.
) Does the Zen Neon appear as an external hard dri've? Is it possible to just transfer files directly to the player like a thumbdri've without any additional software?
2) Does the Zen Neon record files to wav or mp3 format?
3) How is the recording quality of the Zen Neon like? is it good enough to record in a lecture theatre?

yusuke,
. Yes the Zen Neeon function just like the other MuVo series using UMS(Mass storage) so you can just plug it in and use your Windows Explorer to transfer the files to the player. But if you wish to create playlist, then you will need to use the bundled software to do so.
2. It can record both in Wav(32kbps) and MP3(96kbps, 28kbps and 60kbps).
3. The player builtin microphone are cater more for personal close range recording. Gi'ven the big size of a lecture hall, the result might not be as good.
Jason

Brand new Zen Neeon[literally less than a day old] extremely sl

Hey there,
Firstly, Merry Christmas to you all(although by the time you read this it will be a tad late...) and a happy and peaceful New Year.
Down to business.
I was given a Zen Neeon (6GB) as a gift today. I installed the software correctly, charged the player through my PC using the provided USB cable, and copied a collection of music from my hard dri've to the player.
I fired it up, thrilled that I finally had an mp3 player that didn't act temperamentally by switching off as soon as the battery was touched, switch from 'play all' to 'shuffle' at random times, and moved from one track to the next ever-so-slowly and so on.
At first, things were great. Sound is quite good, menu response is swift, and the settings are good. However, as soon as I attempt to PLAY a track, it's like something inside the player just...doesn't. It takes roughly ten to fifteen seconds for it to respond to me pressing 'play', and going from one track to the next takes as much time, if not more. I mean, this is silly. It's a brand new product, charged and ready, it shouldn't take 5 seconds just to move from track 7 to track 8, surely? During this time it doesn't respond to any other buttons, either. The display will sit on the second last second of the track duration for this time, and then suddenly switch to the next track.
My question is this: is this a common problem with the Neeon? Has anyone else experienced this? And most importantly, is it actually a problem? Or is the Neeon just this slow and non-responsi've by nature?
Thanks, guys.

Hey i have the same zen neeon 6gb, and im having the same problem - especially when the play is set on shuffle. did you find anything out about what is causing the problem?

--------------------CREATIVE ZEN NEEON --------------------

Hi everyone,
I ordered a Zen Neeon last sunday but its on pre order. Can anyone please give me information on when the Neeon will become availible at creativelabs.com where I ordered it's Any information will be appreciated. thanks!

For starters, what country are you in?
Also pre-order questions are best dealt with by the Online Store, I would recommend contacting them.

Zen Neeon Questions/Prob

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