Zen Nomad Jukebox NX hangs up during EAX load

My Zen Nomad Jukebox NX hangs up during the loading of the EAX screen. I've looked trhough similar problems and solutions on this page without finding any aduquate solution proposal.
I've tried doing the following:
entered the rescue mode and tried to "clean up", when i do this nothing happens and i may contiue selecting the clean up option or select another. It doesn't seem to affect the player at all.
I've also tried to select both "reload OS" and "Format all", both times the player gives a error message, "harddisk problem".
Since the computer is unable to detect the semmingly not functionable player I can't find access my player.
Solution?

A "hard disk problem" error is a serious one, and clearly indicates something awry with the hard disk. You can try the advice here in the Zen FAQ at Nomadness.net at your OWN RISK. If you don't want to try this or are under warranty then contact Creative Support.
If you aren't under warranty you can contact Creative Support to see if they will repair it. If you want to try repairing it yourself, taking the risk the hard disk is at fault, then you can follow Rudi Cheow's excellent guide. There's also a thread here at the Zen Nomadness.net forum on compatible dri'ves, and the last page of Rudi's guide also has information on this.

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