Zen Nomad Jukebox: Won't charge after sitting

My daughters 30G Zen Nomad Jukebox Xtra sat, with the battery in, for about 3 months after she lost it due to low school grades.
After she got her grades back up, I gave it back to her, and it won't charge at all now.
?The charger itself is fine (I checked the 5V with a multimeter), and the unit was charged and working when I took it from her 3 months ago, which is why I don't understand it. I did try the reset button with a paperclip. but it didn't help.
When it's plugged into the charger, there's absolutly nothing on the screen indicating that its charging at all, when there should be an indicator light on it. HELP!!!!!!Shawn

Well, tech support got back to me with the following instructions, that didn't help me at all, but I'm hoping it will help someone else, so I'm pasting it here.
For my problem though, I still don't understand how a working player gets put into a desk drawer, and 3 months later, it comes out and won't turn on, even with the power adapter in and the battery out.
Maybe its a magic desk.
Any ideas.......anyone? Anyone? Bueller?
Shawn
:::::::::::The following is pasted from tech supports email to me:::::::::::
With regards to your enquiries, I understand that you are having issues
charging the Zen Xtra battery.
May I know if you feel any warmth on the power adaptor while charging
the battery for 5-30 mins?
Please try the following:
- Remove the battery from the player.
- Power on the DC input connecting to the player. Power on the player
without the battery in the player for 2 hours.
- After 2 hours, place battery into the player (Check if it is charging)
- If it is still unable to charge, remove the battery and place battery
into the player again.
- Repeat the following steps for at least 2 times.
- If the charging indicator appears, charge the battery for 4 hours.
Shall the issue persists, please test the player unit with another
battery. Perharps your friends have a player of the same model? This is
to determine if the issue is with the player or the battery.

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