Zen NX is not recognized by my lap

Just for kicks I gave Pocket DivX Encoder a try. It sure is quick, and the file was definitely readable on my Zen, but I prefer to use my usual video converter, megui. The problem is all of the video files that i have made with megui weren't 'seekable,' i couldn't fast forward through them without the video freezing. Has anyone else experienced thisI have been struggling for some time with trying to retrieve the media I have stored on my Zen NX - 20GB on to a new laptop. My hard dri've died on the laptop I originally loaded with my CD's that I then transferred to my Zen. I have tried reloading the Organizer several times and have attempted to load the most current firmware and software. The Device Manager indicates the current driver version is 2..0.0. I verified that the USB Root Hub has 500mA of available power. When I connect the Zen to the laptop the Zen display shows the circular arrow icon which implies its connected. The laptop also seems to recognize the device by making an audible tone when I plug it in. The Device Manager also shows that the Zen is enabled and functioning properly. The Organizer actually offers the Zen is an option in the source field, but when I select it acts as if it's trying to access it for about a minute and then a consistently get the error message "Player is not connected".
I would be grateful for any advice you may have.
Is there a setting that i have wrong

Forgot to mention that I'm running Windows XP Professional

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JustExtreme,
As the red announcement at the top of each board details, this is not a support forum. This board is intended for user interaction.
Check out this thread and the knowledgebase articles it links to for some useful tips on connection problems:
http://forums.creative.com/creativel...ssage.id=73478
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Zen NX is not recognized by my lap

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