Zen player not responding/not turning on

My zen just stopped working. it was fully charged and I loaded it with music but when I turned it on later in the day to use while running, it didn't turn on. it won't respond to reset, charging and no computer recognizes it when I plug it in. seems I have a dead zen. I've tried everything I've read on several forums. Any more ideas would be appreciated.
I'm about to give up on my Zen. we've already had to send it in to the factory to be fixed once. these things are not made well.

I have the same problem with my zen stone, they told me in the Technical Support to connect it to PC,then push reset for 0 seconds and charge battery during two hours. It didn't help so in their opinion I should go to the shop I bought it and have it changed for another one. I don't think there is any other solution in your case too
I had MuVo before I bought Zen, the previous one was working perfectly whole three years, I don't know why Zen players are so much worse
Nenya

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I have done a quick search and the posts that I have found on this topic suggest that I will need to send it back to Creative! Anyone found a "magic" solution for this problem other than sending it back?
I have done a firmware upgrade just in case that would solve the problem but unfortunately it did not.
What with this problem and the earlier problems I had with battery life I am thinking of sending the thing back and going for a different Creative player. The Zen Sleek seems to have a good range of features ... anyone had any good or bad experiences with the Sleek?
Any comments appreciated.

well..unfortunatly i have had this same problem. i made a topic about it and some of u may have read it..i can't seem to find it now. but i have found the resolution to this problem..send it back! i baught my from circuit city..i just got home from there..very nice guy helped me out at the customer service counter. grabbed my receipt,all the contents it origionally included and the box and headed to circuit city. i did exchange the zen micro for another zen micro. we both converstaed with eahochter about how i have heard other ppl complain about this problem. creative needs to do there homework. hopefully it won't happen to me again.

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Cincystylee,
Try taking the player into rescue mode and running a cleanup on the player. Here is a link to an article that will give you instructions on how to get to rescue mode for your player:
http://us.creative.com/support/kb/ar...p?l=2&sid=4794
Jeremy

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It sounds like the player or battery is faulty. The battery should ship with some power.

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Hello,
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I am having the same problems!
!!! Now my Zen will not turn on. How is a 2 child supposed to use this if her mom can't? I am not the only one experiences problems, my daughters friend also got one and her dad took it back to the store 2 times before he got one that actually worked. I have called customer service and after spending over an hour on the long distance phone call they were unable to help me and I eventually figured it out myself only to have it tell me the device was not connected IN THE MIDDLE OF DOWNLOADING!!
!!! This

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OK, I see that I am not the only one with this problem.
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I have uninstalled the software and reinstalled it.
Changed the USB registry thing.
Upgraded to WMP .
Reomoved the player from the Device Manager, and it installed when it was plugged back in.
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Very frustrated here, especially since the unit was working great this morning.
Need help.

I am having the same problems!
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!!! This

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I have had my zen micro for just over 2 weeks also using a combination of napster to go and wmp to "sync" my files when today i have had the same problem occur "thread exit application request" and no longer seem to be able to sync music from either napster or wmp... please help!!!

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After putting a couple new songs on my zen and rearranging the albums, I unplugged my zen and now the screens black (But notcompletely off, the backlight is still on) and it's not responding. I tried turning it off, plugging it back in (Front and back USB ports). Anysuggestions?

Hi,
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I tried installing the latest Firmware update for my Zen Touch (released 2-09).
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-tina-Message Edited by tinas on 2-0-2005 08:56 PMMessage Edited by tinas on 2-0-2005 09:00 PM

Perhaps it's worth making sure no software is using the player, so reboot the PC, and turn off the Creative Detector. Then try again.
Are you trying to upgrade to the .0.03 version?

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Hi, Sorry to bother you guys, but my Zen Vision M 30gb player can not be turned on. When I was listening to the music, it suddenly freezing. I can not turn it off or reset it. After a while it is off automatically and can not be turned on anymore and reset also doesn't work. When I connect it to the pc. nothing really happen except the swith keeps flashing, and the pc also doesn't recognize it. Did anybody have the same experience or same problem I really appreciate it if you can help me with it. Thanks! Ning

Sounds like you need to replace the battery here's the info to open the player for that? http://www.youtube.com/watch?v=akJDRpx6rA8? Here's a link to get a battery for the player? http://www.infinitybatteries.com/p-4...n-polymer.aspx

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please describe more into depth about that. like does the player turn on to play songs? or does nothing? or it jus dont turn on when plugged into the computer??i have a 3 day old zen sleek photo and i to am having problems wiht the battery i get 4hrs battery life with it...

My Zen Stone Does not Turn on,just act as a pen drive

I ve bought a Zen Stone GB Jan 08. This was working fine. But last thursday it just start malfunctioning. First it was not trun on and not detected in my Laptop. I tried many ways and charged fully. Finally I tried the reset button.
After reset My player was detected in My PC and later on Laptop.
I charged fully, formatted it and transferred song to it.
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I'm having the same problem with mine too. I just bought it 2 weeks ago. My DH used it until there was absolutely no charge left and it died. I charged it and it wouldn't work. The screen stays black (mine is a Zen Stone Plus). When I play with the on/off switch I was able to see faintly the power off mode and then nothing. I went to Creative recovery, did that but nothing changed. I can view the contents on my player, but I cannot use it as an MP3 player or radio.

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ok. so i got the creative zen vision:m mp3 player for Christmas and has been working just great until now. i plugged it into my charging accessory (http://creative.com/products/product.asp?category=3&subcategory=57&product=5050 ) yesterday and today i unplugged it and now it will not turn on. it was low on battery so i plugged it in...is that a reason for it to die
!!! i've tried the power and reset switches multiple times, as well as the combination for the maintenance menu. it still doesn't turn on. if i plug it into either the regular mp3 player to computer or mp3 player to wall power adapter all that happens is that the power led on the top blinks every few seconds. the display doesn't turn on or display that it's "charging" and when i plug it into the computer it doesn't recognize it. why isn't it working

I had same problem with my 30gb ZVM.
I had run down the battery a lot, but not to the point of the unit actually shutting itself down. So I?plugged into PC for hours;?charging icon?blinking away as usual. Thought everything OK until I disconnected and?would not turn on. The power on blue light by the switch would only flash briefly and then . . nothing. However - I then went into recovery mode - no problem - by hitting reset button as per instructions. Could see the battery icon showing no charge. Since that seemed to rejuvinate it I then exited?that mode and tried charging again. This time it took a charge and several hours later showed full battery charge. But then I made the biggest mistake ever - decided to update the firmware because of the charging problem. So I followed directions EXACTLY - downloaded new Firmware file onto PC first so it was ready to go, and then made the fatal mistake of going into Recovery mode and selecting the Update Firmware option - all as per instructions on-line and in user guide. The ZVM then immediately erased current version in player, and then said "ready for firmware update".
So I assumed - since no further instructions were given - that I had to connect unit back to PC and run the downloaded firmware file. When I did though the ZVM was no longer recognized by the software - kept telling me that no unit was connected. Unit showed in Device Manager, but not seen by WIndows Media or Creative Media Explorer. This then started the wasting of 2 days (so far) of my life trying to get firmware re-installed. Unit is now totally DOA because it has no firmware installed, and the Creative software on my PC will not update the firmware because it does not recognize a player which has no firmware installed. What were they thinking? See my post on this problem from earlier today.
From several calls into customer "service" I was told that I could have updated firmware just by running the downloaded file when the ZVM was normally connected - did not have to go into Recovery mode. That's nice to know now, and would have been critical to know 2 days ago - but why did the documentation say absolutely nothing about that? It only said this could be done through Recovery. Now I understand why so many posts about Creative are from totally frustrated users wasting their li'ves fighting with awful software and bad documentation. Great player - terrible documentation - awful software.
So my advice to you is:>?try hooking up to you PC and see if unit charges that way, instead of through charger.2> If no luck - go into Recovery mode by hitting reset button as?per?instructions. If you can get there,?select Reboot and then shut off. Hook up to charger again and see what happens.3> If still no luck - sounds like unit is still under warranty. Call Customer Service (405) 742-6622 and ask that they send UPS Call Tag to pick up unit from you to be sent back for repair. I am guessing that this player does not like to have the battery heavily discharged, somehow related?to?asoftware issue as well (surprise surpirse).
Will probably be fixed in future firmware update. Good Luck

Zen Micro - Player not connected - Firmware problem - no FAQ hel

Hi!
My Zen Micro made problems by turning on but anyway it started sometimes to the mainmenu where I could hear music. So I wanted to upgrade the firmware. By copying new firmware in the past there were no problems. For sure I cleaned the Micro up. I formatted it and wanted to upgrade the firmware...
Now it starts with the screen "firmware problem" to the recovery menu and my firmare is now "v0.0.65". When I cable it to the PC via USB it gets found as a portabel device with the correct name "Creative Zen Micro". And the screen turns from the recovery mode to the screen when the Zen Micro is connected to the PC. So there is the paper in the middle with two arrows around. And on the top the caption is again "recovery mode". When I touch the up and down touchscreen the paper and the arrows disappear, but the caption remains.
But by starting the firmare there is the message that the player was not found. And WMP can't find it with the synchronization mode...and so on. Nothing can find it except the working place. When opening the "Creative Zen Micro" menu ich see "Storage Media" with 20MB. I can format it but nothing changes.
When I'm watching the specifications of the "Creative Zen Micro" the firmare version is "2.2.02_0.00.65".
I reinstalled all creative software (including the registry entrys !) and rolled back WMP.
But nothing goes right. Every FAQ which I followed doesn't repair my Zen Micro
I also used a laptop and this didn't help too.
I invested the hole day the day before yesterday, but I stuck.
I hope somebody can help me.

-Windows Media Player COMPLETELY uninstalled
-in Device Manager ALL USB-Controllers uninstalled (don't worry about non-controlling your mouse or keyboard -> will install themselves after uninstalling or after restart)
-restart
-and TSCHAKAAA...Player was found and firmware could be installed (i installed for the first time again the 2.2 version. message was "installation failing" but it worked...anyway i reinstalled version . and the message was 'yeah. it works')
-Player works!
I hope this report can help some people.

Zen player not responding/not turning on

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