Zen Remote Control Options

I don't know if I am missing something or how I would make this happen.
We just deployed 300 ZenAgents to our corporate office, everything works
great but now - is there a tool I give my HelpDesk staff to be able and
remote to user pc's without giving them access to ConsoleOne?
Any Help would be greatly appreciated.
Regards,
Dariusz Swierzewski
Sr. Systems Engineer
Home Properties, Inc.

Works ok for us only trouble was when i made a zenapp with some of the
switches enable i couldn't stop them from using arrow key to walk up the
tree to other branches. I wanted to lock them into thier own branch to
manage, i have listed my ini file.. First time in make sure you answer the
three items on top.. tree, Inventory type and remote agent should be DS..
# Novell Inc.
AGENT_IPADDRESS=
AGENT_PASSWORD=npgb
# PASSWORD / DS
AUTHENTICATION_MODE=DS
# HTTP / TCPIP
PROTOCOL=TCPIP
"Blandon Ray" <[email protected]> wrote in message
news:rubKd.2338$[email protected]..
> [email protected] wrote:
>>
>> Sure, give them Zen Workstation Browser. (zenwsbrowser.exe)
>
> I've had a lot of trouble getting this thing to work. It seems to have
> problems reading its INI files correctly - for instance, the IP address
> of the remote computer is stored in RemAgent.ini - zenwsbrowser.exe won't
> start if you leave it blank, but if you specify an IP, it always controls
> the same workstation no matter what you do. So far I have yet to see it
> work as advertised.
>
> This is a major missing piece of Zenworks as a remote control solution,
> and it's been holding up my effort to get our helpdesk techs to use Zen
> instead of VNC.
>
> If anyone actually has this (or any other non-C1 remote control program)
> working 100% I'd be interested in hearing from you...
>
> Blandon

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Executive Remote Control options...

Hi,
I have executive presenters who will want a remote control to move forward or backward in their presentation... but, I don't want them actually switching the slides themselves...
Do you know of a device on the market that is a remote control, but the remote activates a FORWARD or REVERSE arrow or light? the lit up arrow will be in the control booth and an operator can move the slides appropriately...
thoughts?
thanks in advance.
-Steven

I can't think of any Apple device or Keynote control that would do this, but what you're looking for sounds like a wireless light switch. I just found this, as only one example: <http://www.adhocelectronics.com/Products/Wireless-Lighting-Control>

Remote control options with SCCM 2012 PKI

Does anyone have the remote control feature working with SCCM 2012 R2 running in HTTPS mode? My last message on the console upon trying to start a remote connection is "Initializing a security handshake...". Firewall has been temporarily
disabled on the client. Client certificate is PKI and connection type is 'Always Internet'.
Thanks

PKI, certs, and HTTPS client communication have nothing to do with Remote Control; Remote Control is peer to peer over a custom port (2702 I think but could be wrong). Because it is peer to peer though, you cannot use Remote Control to clients on the Internet
or where direct traffic on this port cannot pass.
Jason | http://blog.configmgrftw.com

Remote control Tool for non-IT staff

Hi
We currently run ZENworks for Desktops v7 and have a requirement to
offer our financial systems team the ability to remote control users'
workstation without the need to use Console 1. All workstations are
currently Windows XP SP2 or SP3.
1. Are there any 3rd party/Cool tools that can be used to offer remote
control instead of using Console 1?
2. Do these tools require additional roles/rights?
Thank you.

You can use our DSRAZOR for eDirectory/NDS and NetWare product for this.
See the applets called "ZEN Remote Control / Remote View by User" and "ZEN
Remote Control / Remote View by Workstation" in the HelpDesk Examples
section of the DSRAZOR Console. The applets can be customized to your
needs - such as limiting which containers and/or which workstations are
shown, and allowing only remote control or only remote view (instead of
both). After any necessary modifications are made (we can show you how or
make the changes for you), save the applet as an EXE to distribute to the
people who will use it. Having the applet as an EXE means they will not
need ConsoleOne and they will not need the full DSRAZOR product either.
The example applet in the DSRAZOR Console is based on the user's own
privileges. If you do not want to grant these users their own privileges
for remote control / remote view, the applet can be modified to use our
optional Zero Privilege Helpdesk NLM. You would need one NetWare server to
run the Zero Privilege Helpdesk NLM. When you load the NLM you will specify
the name of a group (such as financial systems group). Then only the
members of that group will be able to successfully use the applet, which
they will have as a stand-alone EXE.
An evaluation of DSRAZOR is available from:
http://www.visualclick.com/?source=NVsupZen7r
"Donald Sparko" <[email protected]> wrote in message
news:eaK4m.1481$[email protected]..
> Hi
>
> We currently run ZENworks for Desktops v7 and have a requirement to
> offer our financial systems team the ability to remote control users'
> workstation without the need to use Console 1. All workstations are
> currently Windows XP SP2 or SP3.
>
> 1. Are there any 3rd party/Cool tools that can be used to offer remote
> control instead of using Console 1?
>
> 2. Do these tools require additional roles/rights?
>
> Thank you.
>
> --
>

Windows server remote management / remote control agent

I have installed ZFS 6.5. I have installed the agent on an windows server
I have the consoleone snapins installed but there is no option to remote
control in consoleone on the server object. The server does not show any
sign of Zen remote control. Does the agent install include remote control
agent? If not, were is the install located and how do you configure it?
Also when getting packages what is the difference between ZFS 3.0 and the
version that comes with Zfs 6.5?

Corey,
It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.
Has your problem been resolved? If not, you might try one of the following options:
- Do a search of our knowledgebase at http://support.novell.com/search/kb_index.jsp
- Check all of the other support tools and options available at
http://support.novell.com.
- You could also try posting your message again. Make sure it is posted in the
correct newsgroup. (http://support.novell.com/forums)
Be sure to read the forum FAQ about what to expect in the way of responses:
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and rest assured we will issue a stern reprimand to our posting bot.
Good luck!
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Remote Control and Kaspersky

Anyone run into a problem of Kaspersky console not working/responding through ZEN Remote control. I can control everything but if I bring up Kaspersky console it will not respond to rc controls.

Several years later, but I thought I'd post my fix anyway...
Install Kaspersky on a Workstation and define an exception for:
C:\Program Files\Novell\ZENworks\RemoteManagement\RMAgent\Zen Rem32.exe
Export the (fully set up) Kaspersky configuration to a text file and copy it to your AdminKit public folder. Define that configuration as part of your Kaspersky client installation in the AdminKit and you should be able to control the Kaspersky system tray icon on all machines that receive that roll out. That exception won't work as a policy rollout, it has to be included as part of the client at time of installation.

Queries Greyed out Remote Control

Hello there
We have migrated from a Landesk platform to System center, and our admin team is used to seeing a main device view where they remotely control machines from. I have created the query I want but the remote control options are greyed out. I have been playing
with all types of queries and I can get some to work, but If I add a join to another query it just brakes it.. This is basically on the back of the below link.
http://social.technet.microsoft.com/Forums/en-US/a0e22223-0802-46a0-a1b7-048773620cca/sccm-2012-remote-control-from-queries?forum=configmanagergeneral
I would be grateful if you could provide me with any information, surrounding this topic area or if it is being reviewed in future releases.
Thanks

I have pretty much been doing that torsten.... but I just can not get the desired query to work..
The other annoying thing, is when I have a query that allows remote control.. I link it to a device collection.. and it doesnt display all the fields in the query..
Anyone else having these difficulties?
Are we going to see any improvements in this area going forward?

I don't know how to USE my remote control on my AUDIGY 2 ZS Platinum

I followed the instructions on this page: http://support.creative.com/kb/showa....aspx?sid=2965
about activating my remote control for my AUDIGY 2 ZS Platinum but mediasource did not have a remote control option tab as you can see here...
Untitled.jpg
I just changed the battery on my remote and the receiver blinks when I press a button on the remote but nothing happen no volume change or nothing.
Don't know what else I should do.

You can import the contacts from SIM.
It is covered in the manual:
iPhone User Guide (For iOS 4.2 and 4.3 Software)

Startup taking too long and remote control

Hi,
today i used this cocktail software to run routine maintenance on my iMac G5(10.5.1), after the the software did it's thing issues started popping up
1. the initial start up sound the one when the light comes on, stays on for like 3 mins with a blank screen.
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Yes i used the cocktail compaitble with leopard. the system appears to be working fine now but before that it displayed temp madness.
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now i am afraid to shut it down.

HP Thin T510 remote control

Hi all
We have a thin client T510, but I'm unable to access the remote control option from control panel as the options are "greyed out". I want to allow full level of remote access but all the options are as I said "greyed out" I'm logged in as administrator. Any ideas?

Hello amesbub,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand you are having issues accessing the remote control option and are seeking assistance. I am sorry, but to get your issue more exposure, I would suggest posting it in the commercial forums, since this is a commercial product. You can do this at Workstations - Thin Clients.
I hope this helps. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

User Initiated Remote Control - Behind NAT

I must be missing something. I am try to allow a laptop to request a
remote control session when it is disconnected from the network. When I
right-click on the remote management agent the option to request a
session is greyed out. Our user and workstation policy allow for the
user requested session and the ability to accept connections accross
NAT/Proxy. Assigning a password to the remote management agent also does
not help. Any ideas?

I keep seeing that if a machine is behind a NAT'd firewall, like home for
instance, the user should be able to click on the Remote Management icon
and select Request Session. If the machine is on the local network, all RC
functions are fine. As soon as it's disconnected and behind a home
firewall or not even that, connected via dial-up to the net these options
go away. I have logged into the middle-tier via these methods and that
produces no change in my remote control options.
The error logs indicate that the workstation is not authenticated, which is
obvious, and that neither policies will be active.
Hope that helps...
> On Tue, 25 Jan 2005 21:05:57 GMT, [email protected] wrote:
>
> > I am try to allow a laptop to request a
> > remote control session when it is disconnected from the network.
>
> so how do you remote control?
>
> note: you need middletier installed to allow access from the outside of
> your network... and IIRC running client32 will not really help in your
> case...
> --
>
> Marcus Breiden
>
> Please change -- to - to mail me.
> The content of this mail is my private and personal opinion.
> http://www.edu-magic.net

Zen Touch optional wired remote control to play FM radio how do I get it? or can it work without

One of the reasons why i am thinking of buying a zen touch is becuase it has a FM radio built in. From the website it says you need an optional wired remote control to listen to the radio, where can i get one in the uk? or can it work without it's

The Zen Touch doesn't have a radio built-in. You'd need this:
http://uk.europe.creative.com/shop/category.asp?cate=5
The Zen Micro does have an FM tuner built-in.

Zen Micro Wired Remote Control Prob

Anybody having problems with their supplied zen micro wired remote control?
Mine seems to be having a connection problem with the player, slight movements will cause breakages in the music, left earphones will cease playing out.
Seems that some people are having problems with zen micro's earphone jacks, however, using the supplied the earphones(minus the wired remote control) works well.

hmm, I had same problem with 2 days- was definetly a loose connection in the wiring of the remote plug, as has been no problem with other headpohnes, and is not the 'heasdphone jack' issue (yet! thank god!)
took 3 weeks to get replacement remote from creative (only returned remote, not Zen, luckily) have not really messed around with the replacement yet, but looks ok.... am really hoping so cos it is really useful for going mountain biking with the zen nice & secure in my backpack....

Remote control cool solution like zen browser

Anybody know if there is a program similar to Zenwsbrowser for ZCM. Loved
that tool? I gave it to several help desk people to use.

I do not believe there is such a tool at this point.
On 2/16/2012 3:26 PM, bkeadle wrote:
>
> janvari;2085580 Wrote:
>> Zenbrowser lets me remote control by username also. Not just by
>> workstation.
>> sometimes the name of the machine and the user don't match.
>>
>> "CCPS" wrote in message
>> news:vVxcp.21925$[email protected]. .
>>
>> Anybody know if there is a program similar to Zenwsbrowser for ZCM.
>> Loved
>> that tool? I gave it to several help desk people to use.
>
> Ever find such a tool?
>
>
Craig Wilson - MCNE, MCSE, CCNA
Novell Knowledge Partner
Novell does not officially monitor these forums.
Suggestions/Opinions/Statements made by me are solely my own.
These thoughts may not be shared by either Novell or any rational human.

Remote Control and Remote View Problem

Hi,
I work at a High School running Netware 6.0 SP5 and Zen works 4.01 ir7.
Remote Control and Remote View works great but I noticed one problem.
We have a logo of the school that is forced down on to the desktop when a
user logs in through group policies. This logo works perfect for the
desktop wall paper and loads every time a user logs in.
When I Remote Control or Remote View a computer the users desktop wall
paper turns from the logo being forced down through group policies to the
desktop to a blue desktop wall paper.
I would prefer the desktop wall paper staying the schools logo when I
Remote Control or Remote View because if the desktop wall paper changes to
the blue color I mentioned above when I Remote Control or Remote View the
users computer, they will know that someone is taking over their computer
which sometimes we dont want them knowing.
We have Windows 98SE computer running Novell Client 3.4 and we have some
computers running Windows XP Professional SP1 and Windows XP Professional
SP2 both running Novell Client 4.91 SP2.
The Remote Control and Remote View problem of the desktop wall paper
changing on the users computer occurs on all operating systems mentioned
above.
Is there a solution to my above problem? When Remote Controlling and
Remote Viewing someone's computer I don't want the desktop wall paper to
change.
Thanks!

Bpilon,
It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.
Has your problem been resolved? If not, you might try one of the following options:
- Do a search of our knowledgebase at http://support.novell.com/search/kb_index.jsp
- Check all of the other support tools and options available at
http://support.novell.com.
- You could also try posting your message again. Make sure it is posted in the
correct newsgroup. (http://support.novell.com/forums)
Be sure to read the forum FAQ about what to expect in the way of responses:
http://support.novell.com/forums/faq_general.html
If this is a reply to a duplicate posting, please ignore and accept our apologies
and rest assured we will issue a stern reprimand to our posting bot.
Good luck!
Your Novell Product Support Forums Team
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Zen Remote Control Options

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