Zen's headphone jack prob

i've been using my zen for two mos already when i suddenly noticed that my earphones started to flip out on me-- i had to bend it and move it time after time bec the sounds would become inaudible. i thought that my headphone wire must've been screwed (i have the habit of sleeping with my earphones still with me), but when i used another headphone, the problem didnt go away. then i noticed that even when my zen is turned off, i would often hear "a very faint grounded noise"... and when i turn the player right that moment, the problem on my player would be present. it wouldnt take a genius to figure out that its my player that has the problem.
can anyone tell me what might be the problem? im thinking of getting it replaced if the problem continues. this is the last straw regarding creative products.... in as much as i try to love my player, but with the problems im facing im really disappointed that i ever bought the zen

vackie_mcbeal wrote:
can anyone tell me what might be the problem? im thinking of getting it replaced if the problem continues. this is the last straw regarding creative products.... in as much as i try to love my player, but with the problems im facing im really disappointed that i ever bought the zen
Vackie...all of your questions should be answered by simply doing a little (very little) bit of looking on this forum. I don't mean to be rude but there are several significantly long threads on here addressing this issue. A simple read of the other posts would tell you that this is a problem that sadly has aflicted many Zen Micro users (and other Creative MP3 players it seems).
Good luck!

Similar Messages

Creative Zen Touch Headphone Jack Prob

I've got a 20GB Zen Touch MP3 Player in which I've had for about almost 5 years now. The player has been excellent and very reliable so far but about a month ago I encountered a small problem with the headphone jack. Now I'm not quite sure if the jack has worn out due to wear and tear and mind you I use it a hell of alot. The problem here that I've got is if I'm listening to music on my headphones and I move the headphone jack itself i.e slightly wiggle it I will totally loose the sound quality and the sound quality sort of gets funny, like its a contact problem with the male jack and the female headphone socket on the Zen itself. Its like a contact problem between the both inside. Apart from that all the other functions work very well and I dont have any problems there. Now I dont know if this is a common problem with the Zen Touch or Creative MP3 player products in general.
Ok now I have been quite dissapointed with Craeti'ves Support here in Australia. They make great products but their support could be improved. Anyhow I li've in Perth, Australia and I rang Creative support in Sydney. They said to me that I had to send in my Zen with a cheque of $300 or so dollars (can't recall the exact figure). The reason for the $300 is that if they could not fix the problem they would use the money for a relacement of a new one plus it would take 6 weeks to repair, wow 6 weeks without my MP3 player would dri've me nuts !
Now I'm 100% sure it is a headphone jack problem like a loose connecton or something like that caused through wear and tear and I'm sure this also happens to Ipods as well.
Now here my other question. They say the require a cheque for $300 for the above reasons I mentioned eg if they cant fix it that money would be put towards a new one. Now lets assume it is the headphonejack problem in which I doubt will cost $300 to fix and they say it was more than that i.e circuit board, chip etc etc (in which it probably wasnt) and use my $300 to that was unneccasarry spent on a new player etc. I mean how can I really trust their honesty. The player might be perfectly fine apart from a small worn out headphone jack socket but their making excuses that this was not working etc.
I li've in Perth, WA and would like to know if anyone here from Australia can reccomend me any really good service agents for Creative MP3 players. I mean really do I need to send it to Creative and get fixed

Wow and yet no one here can help me with my problem !

Zen Micro Headphone jack prob

I would like creative to recognize the problem with the headphone jack, so any one with the faulty jack post here along with any other information you might have.

There have been mulitple threads discribing this problem. Do a search for "Micro Headphone Jack" to see what im talking about. I think they have acknowledged the problem, but im not sure. I do know that the mods are aware of the problem, and no doubt they know why all these players keep getting sent in.

Zen micro headphone jack fix for fr

i read somewhere in the forums that Creative can fix the headphone jack problem for free?
Do you need a warranty for them to do it for you? And are all the songs on the player deleted when they fix it's
I would try and fix my Zen Micro headphone jack myself, but I'm afraid I might do something wrong.

i recently got my micro replaced at best buy after it had the headphone jack issue, and my new one is having the same problem. I'm pretty sure best buy gyped me though because they gave me a micro that was sitting out on a table like it was used or something. Since this was within the last 3 months am i able to mail my micro in to creative to get one of the new, hopefully fixed, ones for free? It's soooo frustrating because i love the micro but the stupid head phone jack just makes me want to strangle it.

Zen micro headphone jack cheap

I started having intermittant problems with the zen micro headphone jack that has been well described. I found that if I held the headphone plug in a certain position that both channels worked well. I took a standard size staple and placed one prong of the staple in the thin space between the headphone jack and the body of the micro in a location where the headphone jack would be forced into the position where both stereo channels worked. I then broke the prong off by bending the staple back and forth and then pushed the sharp edge down with the end of a ballpoint pen. This made the headphone jack fit very snugly in the position where both channels worked when I plugged the headphone in. It solved the problem completely and is significantly cheaper than the $40.00 creative would want to fix the problem.

You could easily take it out with a pin or using another staple to catch the bottom of it. It really doesn' go in very far. Certainly would take it out if if can't fix the problem before sending it in. Its amazing that the staple diameter is exactly the size needed to keep the microphone jack tight in the case.

Zen micro headphone jack quick free

I started having intermittant problems with the zen micro headphone jack that has been well described. I found that if I held the headphone plug in a certain position that both channels worked well. I took a standard size staple and placed one prong of the staple in the thin space between the headphone jack and the body of the micro in a location where the headphone jack would be forced into the position where both stereo channels worked. I then broke the prong off by bending the staple back and forth and then pushed the sharp edge down with the end of a ballpoint pen. This made the headphone jack fit very snugly in the position where both channels worked when I plugged the headphone in. It solved the problem completely and is significantly cheaper than the $40.00 creative would want to fix the problem

:smileyvery-happy:That's pretty smart.

Zen V / Zen V Plus headphone jack prob

I want to get one of these but first I want to know if this new player has the headphone jack problem seen on previous Zen players.
Any troubles so far?
nm

Its been out a while, and no problems yet. The only models that have a headphone jack problem are the old (G: with the "back" for the back button) zen micros. No other player have had serious problems since.
Enjoy your player when you get it!

New Zen Micros and the headphone jack prob

I unfortunately had one of the zen micros with the headphone jack that ceased to work. Has this flaw been fixed in the new ones?

SSR wrote:
The charge is likely to be expensi've, but as this is the second time it's failed and as the warranty has just ended try pursuing a repair under warranty with support.
repair under warranty with support? how do i go about? im located in Singapore, any website or support number to call for Singapore side? thanks.

Zen Micro Headphone Jack Poll/Co

THIS IS A MULTISELECTION POLL
-My Jack is fine
2-My Jack is/was broken
3-I know someone who has a micro and theirs is fine
4-I know someone who has a micro and their's is broken
There seems to be this "massi've" problem with the zen micro with the headphone jack breaking. Creative also had this problem with the Zen xtra, so to see if this is an epidemic or just a small problem vote either you have a broken jack or not. also please post a reply if you know someone who has this problem or if you know someone who doesn't. If you bought a refurb micro dont count yours because this could very well be the result of abuse from the other party.
Simply choose the number that corresponds to you and your zen micro.
PS. post where you bought your micro and when the jack broke if it ever did.
-My Jack is fine
2-My Jack is/was broken
3-I know someone who has a micro and theirs is fine
4-I know someone who has a micro and their's is broken
- As for me, I've had my Zen micro for 2 weeks, it was fine no problem, never had any problems with headphone jack. but i have had it only for 2 weeks, before i decided to return for a refund.

I was wondering why we really needed this thread .. i Think Creative and Us are pretty aware of the probs SOME people have been experiencing ...
Lets try to help each other not be whinging all the time if people have this prob its best to get an exchange .. whilst it is not ideal .. you expect teathing troubles and problems with some new items ... who hasn`t ever had something that needed to be sent back or exchanged ... Chill people Creative will see us all right.

Zen Micro headphone jack loosened resulting in poor earphone connect

I have had the 5g zen micro for 9 months now and love it. My battery play time has been tremendous, I migrated to the window media player and managing my music cannot be easier, I bought some high end earphones and the sound has been off the charts. But, recently, the headphone connection became loose and now my sound goes in and out, from right to left, sometimes muted or muffled...unless I hold the jack in place. It's become impossible to enjoy my music now.
I have sent a note to Creative customer service how I can get this fixed ASAP, as I don't want to be without my mp3 for an extended period of time. Has anyone had to deal with Creative on this? Do you have any suggestions?
I just bought another zen micro for a family member and now worried this may happen to them. I have not heard this problems from any of my friends that use the IPOD

Sounds like the common headphone jack problem. You need to contact support. iPods have the problem also, as do most (if not all) players. Whether the incidence is the same, who knows!

Zen Micro Headphone Jack problems-are the new ones

Gonna buy a Zen Micro Photo 8GB player-had one of the 5gb ones a year and a half ago and the headphone jack went on that-have the problems with the headphone jack been sorted out in the new ones?

I have not seen any reports of problems with the Zen MicroPhoto's headphone jack.
Cat

Zen Micro headphone jack horror stories, truth or scar

I've been looking for an Mp3 player for over 4 months(since January), and I have looked through many Micro-Hard Dri've and Flash Memory players, including: Dell Pocket DJ, iPod Mini, Rio Carbon, Creative Zen Micro, iPod Shuffle, Creative MuVo Micro N200, and Creative MuVo TX FM. I'm glad to say that I decided on the Zen Micro. I've had it for 4 days now(including today), and so far, it is working great, better than I had hoped. Everything is nice about it; the only that scares me is the problem that many people have with the Zen Micro, the headphone jack problem. I've heard numerous reports of people with a Zen Micro who complain that after about 2-5 months of usage, the headphone jack will break, and little or NO sound will come out of it. And they say that this is a problem that is meant to happen with all Zen Micros. Hmmm is this true? I hope this doesn't happen to me. Do you think that upgrading the firmware will help fix the problem(btw, I still use ..03....or something like that, I haven't updated it)?

thug_outlaw69 wrote:
Just don't use a straight angle headphone plug like the ones that came with the Zen Micro. Use one with a 90 degree angle.
That doesn't make any difference, reportedly... just prolonges the problem so it doesn't break until the warranty's over....

Zen Touch Headphone Jack issue

I am getting the 20gb Zen touch. Ive been hearing post after post about the headphone jack problem on the Zen Xtra's..Has this problem been fixed FOR SURE on the touch models? Anyone have any problems? Thanks!

I too am getting the Zen Touch now after multiple Micros which suffered from the bad jack disease. It seems, based on the limited number of people responding to this thread, that there are fewer incidents of this plague hitting the Zen Touch. Do you all agree with this premise/conclusion?
If there are others out there with the faulty headphone jack hitting the Touch, again, please let us know.
Also, to all Touch users in this thread, what are your thoughts about it's Have you compared it to the Micro? Is that a fair comparrison? Also, how does the Touch compare to the 20GB 4th Gen iPod?

ZEN MICRO HEADPHONE JACK FAILURE N

I recieved my Zen mirco (black) in December on Christmas Eve. It was one of those limited edition extra battery ones. I noticed too that the sound was cutting out, but then I thought for a moment. I remembered that i heard this before on a cd player. It was not the jack, but the headphones included. So instead of using the white ones that were included, I used a new pair of Sony "in- ear phones", the sport model actually with a gold plated jack insert. I never had the problem again. I would say my guess is the majority of the "headphone jack problems" were really the earbuds themselves. In all actuality, The wiggling I exprienced was also fron the earbuds, not the micro. If you are having this problem I recommend buying the phones I bought, after all they were only $20 or so.Message Edited by Kero35 on 02-23-2005 0:02 AM

Most people's first troubleshooting technique is isolating the point of failure(aka trying a different set of headphones). If you can solve your propblem with new phones more power to you! If the jack is actually physically loose no set of headphones would be able to fix that.

Zen Micro - Headphone Jack Metal Reinforcement Pl

On 3/4, Cirrus wrote in response to a REALLY long thread about the headphone jack problem with the Zen Micro that it:
".... supposedly has been fixed in the newer Zen Micros by adding a metal reinforcement plate to the headphone jack." This according to a customer service person (I believe).

Based on reviews and looking at my options, I would already own a ZM if it wasn't for this apparent design flaw with the jack. But, with this new information about a reinforcement plate, I am again interested.

Does anybody know if the new units are available?

If so, is there any way for me to know, by looking at the box or at the unit itself, if I am getting a reinforced ZM?

I will most likely buy in person at a retail store so that I can check out the player before I buy it.

Thanks.

Read this thread. http://forums.creative.com/creativel...essage.id=3807

Zen's headphone jack prob

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