Zen Sleek Completely Locked

So, all of a sudden, my Zen Sleek is locked on the "Now playing" screen. It just shows the artist and title of the song, but It won't respond to me pushing any buttons, but it will let me turn it off. When I turn it back on (even when I try to reset it), it just loads like normal and goes back to the info for this song. I don't currently have my power cord with me, so I can't try the rescue/recovery mode, but If I go home to try this and it doesn't work, what are my other options for getting this fixed?

I've got the same problem as the threadstarter, except it won't let me turn the player off without reseting the player. My firmware is up to date. I have absolutely no idea what could be causing the problem. Any ideas?

Similar Messages

Zen Sleek Freezing/Locking up Problem, need major h

I just got my zen sleek a few days ago (thursday, december st), and it was working fine. Friday, after listening to the zen a lot during school, on the way back home i tried to start it up. I held the power button for a few seconds to turn it on, and then the power light turned on. But nothing happened. The power light was on, and that was it. plugging the zen into my computer/power didn't do anything, the only way to get it to start up was to use a paperclip to engage the reset switch.
I thought that was the end of it, but now every time the player is in a full shutdown it has to be reset to turn on. What's wrong? I tried reflashing firmware (2.0.03), i tried cleanup, nothing works.
Only thing i haven't tried is a full reformat.Message Edited by SolidxSnake on 2-04-2005 0:08 PM

i li've in ireland. i got a zen sleek. i like its features. the software and drivers i installed onto a winXP system without any hassle. but so far my experience with the little device has gone a little something like this:
connect the usb.
zen freezes.
unplug the usb
use the reset switch
give it a minute to get ready
plug in usb
computer recognises it, for a second
then the zen freezes
unplug usb
reboot
oh, it's rebuilding the library. fancy.
jump thru some menus, play the radio.
plug in the usb.
frozen again.
reboot.
try it with the harddri've spinning.
with a song playing.
no spinning, no song.
radio playing.
play the radio then jump back into a menu and plug in the usb real quick.
tada!
sometimes this works. sometimes no.
it's like i have to sneak up on the sleek with the cable.
when i finally do get it connected and go to import a song or album, 2 out of 3 times it freezes in the middle of transfer and all the songs ready to import change from "pending" to "failed."
i've loaded sixty some odd albums on here so far. sometimes with no problems at all. it's not the songs/files, because when they finally do load, they're completely without symptom.
frankly, this is getting ridiculous. trying to load one album today i must have reset the little bugger 5 times.
also, just curious, why is there an option to change menu orders when it doesn't actually change the menu order? all that section seems good for is setting checkmarks next to features that you want to have in your 'main menu.' strange.
don't get me wrong, i really like the player. i like the sound quality. i like being able to record from the crystal-clear radio. but man... this is getting out-of-hand.
any suggestions? please!?

HELP: My Zen Sleek completely freaked out

okay, i have had this zen for a while the buttons stoped working, the play, stop, move up or down, or the up one level buttons don't work. the scroll bar doesnt work either. It will turn on, but the screen will be stuck on the last song i was listening to before it went into the coma. any advise is greatly appreciated.

Have you tried to reset the player? I am not familiar with the Zen Sleek, but it should have a reset button on it

Brand new Zen Sleek Photo "LOCK

I just bought a new Sleek Photo friday and while loading songs I noticed that it wasn't loading any longer. I unplugged the device and tried to turn it on but it wouldn't come on although the power button (blue light) is on. I don't know what to do at the moment and I need some help. ANY IDEAS?

Look here:
http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=3

Zen Sleek Photo Freezes/Locks Up after about 5 minutes usage (need to drain battery to recov

Hi,
My 20G Zen Sleek Photo has just recently transformed itself into a useless brick.
No matter what I try and do, it always ends up freezing after about 5 minutes usage. When you force a reset it does unlock but when it comes back on it sticks on the Creative "copyright" start up screen.
I've reformatted and re-installed the firmware several times but with the same result.
font face="comic sans ms,sans-serif">
The only time it totally unlocks is when you either:
() let the battery fully drain and then recharge it or
(2) you disconnect the battery lead and then press the On/Off switch for several minutes.
I've looked everywhere for a solution/reason but nothing. You find plenty of people with the same problem but no answers. Surely someone knows how to fix the problem
Is it a faulty battery (unlikely because mine charges up fine and holds it charge well)
Is it the hard dri've (very unlikely since the player can start up correctly [given the above recovery procedure] and play tracks within the 5-0 minutes you have available)
Is it the firmware (I doubt it, I can't see what the firmware's got to do with a delayed lock up, having worked fine up to that point)
Is it the motherboard (maybe....., to my mind it points to a component failure that allows an electric charge to build up and not dissipate, the only way to discharge it is to short the battery pins [with, I hasten to add, the battery removed!])
font face="comic sans ms,sans-serif">
Has anyone within the Creative community successfully solved this problem Has anyone received a decent answer from Creative
I find it staggering that the guys at Creative have washed their hands of this problem. They, after all, are the most likely people to identify the problem - only they have a schematic of the motherboard that would allow them to investigate and locate the problem.
For the record the firmware I'm using is v .0.0.
Any guidance would be much appreciated,
Victor

Is there really no one with an answer to this problem or have I overlooked a previous post that explained the fault.
BR
Victor

Zen Sleek Photo - How do i know if its charg

OK i put my new Zen Sleek Photo on charge two hours ago. when will i know if its completed charging?, the charge symbol is currently blinking

Hey i own a Zen MicroPhoto and I think all the symbols are the same. When its charges, the lightning bolt on the battery will stop and I think there would be like a plug thingo covering the battery.

ZEN SLEEK - mp3 player has fro

Hey there all
I got my zen sleek 2 days ago and its locked up solid. cant access menus, play, ff, rw, adjust volume. cant even switch the dang thing off. when i press a button the back light lights up.
it knows when the power adapter is plugged in, the battery icon flashes. when i plug it into my pc it knows something is there. but media explorer cant see it...
2 days and its fecked already. very expensi've flash light if you ask me...
any one have any ideas?
si

Try holding down the play button while using the recessed reset switch then select reboot
from the menu. The instuctions for the rescue mode are at the top section of the forum.
http://forums.creative.com/creativel...p&message.id=3
Detach the Zen player from your computer, and ensure that the Zen Sleek is turned off.
Connect the power supply to the player.
Hold down the Play/Pause button while inserting a paper clip into the Reset hole underneath your player, beside the data/power connector. Keep on holding the Play/Pause button while you release the Reset button. The Rescue Mode screen will then appear.
After the recovery mode has started, release the Play/Pause button </LI>
The player will display the following options:
Clean Up (Performs a disk scan on the players hard disk, it will not affect music files)
Format All (Formats the players hard disk - Note: all contents will be lost)
Reload Firmware (Reloads the Operating System on the Zen)
Reboot (Reboots the device). </LI>
Message Edited by robertc_9 on <SPAN class=date_text>0-4-2005 <SPAN class=time_text>0:58 PM
Message Edited by robertc_9 on 0-4-2005 0:58 PM

Real Player/XP crashed, now Zen Sleek 20GB not recogni

Okay, I had my Zen Sleek 20 GB connected one day, put the computer in standby mode, then disconnected the device. When I turned the computer back on, I got a blue screen (first time for this year-old Dell!) saying it had recovered from a major error. After that, anytime I tried to transfer an MP3 or anything else over to my player in Real, a message would pop up saying that the device did not support my file type, which was impossible. I thought the crash might have something to do with it, so I went ahead and uninstalled EVERYTHING on my computer, then reinstalled everything. Didn't work. Formatted my Zen, and erased the firmware. But when I tried to install the new firmware, the installation wizard didn't "see" the device, as if it wasn't connected. So now I'm clueless as to what to do next, and my player is completely on the fritz. Any ideas?

Howdy, I have a Zen MicroPhoto 8 GB player that is stuck, and as much as I know about MP3 players, even I can't fix this thing. Somebody's gotta help me now. I know how to access the Recovery mode, but that doesn't help me much if it freezes up when I access anything there. My computer doesn't even recognize the player either. I am running XP Pro with WMP-2. I usually like Creatives because it's easy for my PC to see it as a new dri've and then just copy/paste songs to it. I don't really like the time consumption of using a pc player to manage my music. Well, I really need help making my PC see the player. I think if I could see the player I could format and reinstall software....maybe. I don't have an a/c charger but have always charged it with the pc usb cable. I have two good batteries that will run the player too. I can always fix the GB or less Creative players (flash memory), even if my pc won't recognize them. I am apparently dumb about the hard dri've players cause I can't get anything to work to save my life. Once, and only once, I got my device manager to see it...but it wouldn't let me install or manage software transfer to the player. It just said "your player is not connected"....and I can't remember what I did to get it to see it in the device manager either. One more thing, I have a bluetooth a/c charger that has an output of 550 mA's. I have thought about connecting that and boosting the power...temporarily....to see if that does it.....but I'm a little scared to do that. I'm liable to fry my player...! Anybody know a way I can start to fix my 8GB player (signed: "Very Frustrated"

Success!! Zen Sleek recognized Finally working again!!!!!!!

So my Zen Sleek locked up on me. Reset didn't work did a format then tried to re-install the firmware but niether my desktop or laptop would recognize my player. I did the roll back of windows media with no luck on both my laptop and desk top. Then I followed the "PlaysForSure/Zen Player connection problems *read first*" post listed on the top of the fourm. I followed it and ended up having to "Changing the USB permission in the System Registry"? And it worked it was easy just follow the directions. Finally I have my player back. Have to reload all my music but better then throwing my player against a wall. I was just about there.
Their is hope people don't give up.

Glad you got everything working again. Yeah, sometimes that registry can be a pain and cause issues that you would never think would be caused by the registry:P
Enjoy your player!

Problems with my Zen Sleek Ph

I have my Zen sleek Photo for 3,5 months now.
Sometimes when i press the on/off button to turn it on, the "creative" part does not come, and the display stays black. The on/off button is blue tough. I have had this problem for 5 times now, and the last 4 times I just pressed the "reset" button and the problem was solved. This time when i press the reset button nothing happends. I have tried to come to recovery mode but that aint comming.
I have noticed this :
-When i put my player on Lock. and then press the on/off button the blue light goes off.
-When i connect my player to my computer the blue light goes on (recharging probably), but it does not detect my player.
PLease Help me

Ever since I've had my zen sleek the play button has been slightly further in that the rest of the buttons.
Recently, i have noticed that the bottom right options button is in much further, and only moves a little bit.
Anyone have any recent updates on this matter?
Alex Sheppard

Zen Sleek Photo Re-loading Library at Powe

My Zen Sleek Photo Player has started acting weird on me. When I power it up it goes through a re-building library phase before the powerup is complete. When it is powered up, it plays my music; but doesn't indicate what music it is playing on the screen. I cannot get my pc to recognize that my player is connected to it, so I cannot download music or podcasts. Some of my music has disappeared and all of my saved podcasts are gone. I have gone through the reboot routine, but to no use. Have I played my beloved player to death? Anyone have similar problems or suggestions. I trolled through the message board but didn't find a similar problem. Thanks.

You can try formatting but take note that you will lose the contents in the player. You might also want to try connecting to another computer or try using another usb cable to see if it gets detected.
If that still does not work or is not possible, you probably need to contact support to get it sorted out.

Zen Sleek Photo won't turn

My Zen Sleek Photo won't turn on period. I'm kind of scared because I just bought it and finished getting all my music on it. I tried putting the charger in because that usually turns it on but that didn't work. I tried holding down the on button. I tried to access it from the computer with the USB cord and that didn't work. So if anyone has any help please tell me.

Try resetting it, with a paperclip (put it into the reset hole and you should feel a very small "button" to press with it).
Leave it charging for a while aswell, in case it has run completely out of power. If it still doesn't work after trying those two things, then I would definitely recommend contact Customer Support directly, as there could be a problem with the unit.
Cat

Zen Sleek Photo Copy to ext. Dr

I have two q?I have a Zen Sleek Photo player and love it. . Our music displays the Artist. can i the display to Albums only?2. I just backedup my music to a external dri've. Can i delete my music on my pc then copy back to my pc from the external dri've?ThanksChuck?Message Edited by dancnsailr on 0-24-200809:29 PM

To A clean up, if that doesnt work do a firmware reinstall, IF that doesnt work, so a reformat, you can do all of this using the rescue mode, by the way, use rescue mode to reinstall the firmware.
For your battery issue, have you drained your battery down to 0% a lot? if so thats whats causing the issue with battery life, its really unhealthy for li-ion batterys to be drained to 0%. if you havent drained it much only once in a while like say once a month, then something else is wrong, make sure bass boost and custom eq are off along with smart volume. if there all off Drain the battery once more completely down to 0% and recharge it completely. tell me if that works, i dont visit this forum much now. you can email me or PM me here if its still bad so i dont have to go on looking and searching for this thread.
KC

Zen Sleek Freezing Is

When I first had my Zen Sleek it seemed to work like a charm, very happy with it's performance; untill one day I was putting music on it, and when all the transfering was done I un-plugged it and it frooze. I tried the recovery mode and that did not work, it simply was stuck on the screen of "Updating Library", I know the right way of entering the Recovery Mode, press and hold Play/Pause and stick a paper clip into the hole on the bottem side for around 5 seconds or more. But that did not work, so I called and the Phone service was not able to help me, so we came up with the idea of just simply letting the battery die and using it once it had died. I did that, but time after time again after that it still gave me freezing issues, even when transfering music onto my Sleek, the player would freeze and be as good as a rock untill I would unplug and let it die again. Finally fed up, I emailed for help and was given the idea of updating every thing, firmware, player, etc., I did all of these, none of which solved my problem. So I had it, I sent it in for a new one; Got my new player two days ago, reloaded all my music, seemed to work for a few days, let the battery completly drain. Today I plugged it in for a recharge, and while that was going I decided to put a few more albums on that I had got the day before, and as it was transfering the songs onto my player, same thing happend, my Sleek frooze completly, I can't enter Recovery mode at all. I'm stumped, I know my computer is plenty powerful enough to handle this task. But for some reason my computer seems to always put my Sleeks into a froozen mode, that can not be brought out of. My only guess is that Sleeks do not act well when low on battery power and you wish to do file transfering tasks.
Help please, I'm ready to cry

Hello there, my goodness I can completely relate to you but unfortunately I have no idea about what to do about it. My Sleek has totally frozen too but on the "Zen Sleek" screen and nothing, let me type that again nothing anyone has suggested has worked. The reset button does not work, i cannot get into recovery or maintenance mode, i can't turn it off i just have to wait until the battery runs down and then recharge it, turn it on again and exactly the same thing happens it remains frozen on the stupid screen. I am so upset, i've had problems with freezing before (although then it was usually when a song was playing and you just had to wait until the battery run down and then recharge and then it was fine after "rebuilding library" and am so tempted to go and replace this with an IPOD...yeah, do the unthinkable, an IPOD....

Zen Sleek and battery charg

I just purchased a Zen Sleek and I am currently charging it. The manual says it will take approx. 2 hrs. to charge, but it is running on 4 hrs.
It zipped past bars one, two and three. It is currently still showing as charging on the third bar, and has been like this again for 4 hrs.
How long does it take to complete, I'm hoping I don't have another bad Creative product on my hands.

It looks like I got my second defecti've Creative product in 5 months. FIrst, my Micro goes back for a refund because of the headphone jack, now the Sleek has an issue with the battery not fully charging. I read their knowledgebase, but I have found posts regarding others who have had to return their Sleek because of this defect.
Well, I will get a refund, and will NEVER touch Creative again, I have a Rio (which works great 00% of the time). Since they're gone, I will find a manufacturer who doesn't ship defecti've products at least in my case 00% of the time.
Go ahead, flame away, I'm not visiting this board anymore, so have fun. I'm not buying an iPod, but Apple doesn't ship crap at the rate this company does.Message Edited by Allen5 on 2-25-2005 2:34 AM

Zen Sleek Completely Locked

Similar Messages

Maybe you are looking for