Zen sleek freezes when i transfer mu

everytime i upload music to my zen sleek it freezes when i disconnect it from my pc.
"please wait" appears on the screen and stays there forever... i've waited up to an hour. i push the reset button and it rebuilds the library and then it works fine but i don't want to do that everytime i transfer music. i've had it for about 4 months and never had any problems until recently.
can anybody help ? is pushing the reset button too often bad for the mp3 player ?

http://forums.creative.com/creativel...ssage.id=39372

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I bought A Zen Sleek back in December. I have not had any seriuos problems with it except for a couple of minor glitches until now.
When shutting down the device freezes up which necessitates resetting the device. However resetting the device does not fix the problem. It still freezes everytime I shut down. So basically the only way I can use it is to leave it on continuously until the battery runs low. I pretty much have to charge it everyday.
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i li've in ireland. i got a zen sleek. i like its features. the software and drivers i installed onto a winXP system without any hassle. but so far my experience with the little device has gone a little something like this:
connect the usb.
zen freezes.
unplug the usb
use the reset switch
give it a minute to get ready
plug in usb
computer recognises it, for a second
then the zen freezes
unplug usb
reboot
oh, it's rebuilding the library. fancy.
jump thru some menus, play the radio.
plug in the usb.
frozen again.
reboot.
try it with the harddri've spinning.
with a song playing.
no spinning, no song.
radio playing.
play the radio then jump back into a menu and plug in the usb real quick.
tada!
sometimes this works. sometimes no.
it's like i have to sneak up on the sleek with the cable.
when i finally do get it connected and go to import a song or album, 2 out of 3 times it freezes in the middle of transfer and all the songs ready to import change from "pending" to "failed."
i've loaded sixty some odd albums on here so far. sometimes with no problems at all. it's not the songs/files, because when they finally do load, they're completely without symptom.
frankly, this is getting ridiculous. trying to load one album today i must have reset the little bugger 5 times.
also, just curious, why is there an option to change menu orders when it doesn't actually change the menu order? all that section seems good for is setting checkmarks next to features that you want to have in your 'main menu.' strange.
don't get me wrong, i really like the player. i like the sound quality. i like being able to record from the crystal-clear radio. but man... this is getting out-of-hand.
any suggestions? please!?

Zen Sleek Freezing/Locking up Problem, need major h

I just got my zen sleek a few days ago (thursday, december st), and it was working fine. Friday, after listening to the zen a lot during school, on the way back home i tried to start it up. I held the power button for a few seconds to turn it on, and then the power light turned on. But nothing happened. The power light was on, and that was it. plugging the zen into my computer/power didn't do anything, the only way to get it to start up was to use a paperclip to engage the reset switch.
I thought that was the end of it, but now every time the player is in a full shutdown it has to be reset to turn on. What's wrong? I tried reflashing firmware (2.0.03), i tried cleanup, nothing works.
Only thing i haven't tried is a full reformat.Message Edited by SolidxSnake on 2-04-2005 0:08 PM

i li've in ireland. i got a zen sleek. i like its features. the software and drivers i installed onto a winXP system without any hassle. but so far my experience with the little device has gone a little something like this:
connect the usb.
zen freezes.
unplug the usb
use the reset switch
give it a minute to get ready
plug in usb
computer recognises it, for a second
then the zen freezes
unplug usb
reboot
oh, it's rebuilding the library. fancy.
jump thru some menus, play the radio.
plug in the usb.
frozen again.
reboot.
try it with the harddri've spinning.
with a song playing.
no spinning, no song.
radio playing.
play the radio then jump back into a menu and plug in the usb real quick.
tada!
sometimes this works. sometimes no.
it's like i have to sneak up on the sleek with the cable.
when i finally do get it connected and go to import a song or album, 2 out of 3 times it freezes in the middle of transfer and all the songs ready to import change from "pending" to "failed."
i've loaded sixty some odd albums on here so far. sometimes with no problems at all. it's not the songs/files, because when they finally do load, they're completely without symptom.
frankly, this is getting ridiculous. trying to load one album today i must have reset the little bugger 5 times.
also, just curious, why is there an option to change menu orders when it doesn't actually change the menu order? all that section seems good for is setting checkmarks next to features that you want to have in your 'main menu.' strange.
don't get me wrong, i really like the player. i like the sound quality. i like being able to record from the crystal-clear radio. but man... this is getting out-of-hand.
any suggestions? please!?

ZEN SLEEK FREEZE UP and BATTERY WEAK. (HELP)!!!

greeetings. i have a zen sleek for last 2yrs. the battery life was wonderful. the last couple of week the zen keeps freezing and the battery dies very fast and i also hve to keep reseting it to work. what is the problem. do i have to buy another one or can this problem be fixed??

i figured it out my self? while holding down the play/pause button, poke a paperclip in the rest hole click on cleanup, when its finished, reboot? it says in manuel cd to save all info first but i dont know how to do that so i just went for it. read your users guide on the instalation cd? but it doesnt tell you much
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When I first had my Zen Sleek it seemed to work like a charm, very happy with it's performance; untill one day I was putting music on it, and when all the transfering was done I un-plugged it and it frooze. I tried the recovery mode and that did not work, it simply was stuck on the screen of "Updating Library", I know the right way of entering the Recovery Mode, press and hold Play/Pause and stick a paper clip into the hole on the bottem side for around 5 seconds or more. But that did not work, so I called and the Phone service was not able to help me, so we came up with the idea of just simply letting the battery die and using it once it had died. I did that, but time after time again after that it still gave me freezing issues, even when transfering music onto my Sleek, the player would freeze and be as good as a rock untill I would unplug and let it die again. Finally fed up, I emailed for help and was given the idea of updating every thing, firmware, player, etc., I did all of these, none of which solved my problem. So I had it, I sent it in for a new one; Got my new player two days ago, reloaded all my music, seemed to work for a few days, let the battery completly drain. Today I plugged it in for a recharge, and while that was going I decided to put a few more albums on that I had got the day before, and as it was transfering the songs onto my player, same thing happend, my Sleek frooze completly, I can't enter Recovery mode at all. I'm stumped, I know my computer is plenty powerful enough to handle this task. But for some reason my computer seems to always put my Sleeks into a froozen mode, that can not be brought out of. My only guess is that Sleeks do not act well when low on battery power and you wish to do file transfering tasks.
Help please, I'm ready to cry

Hello there, my goodness I can completely relate to you but unfortunately I have no idea about what to do about it. My Sleek has totally frozen too but on the "Zen Sleek" screen and nothing, let me type that again nothing anyone has suggested has worked. The reset button does not work, i cannot get into recovery or maintenance mode, i can't turn it off i just have to wait until the battery runs down and then recharge it, turn it on again and exactly the same thing happens it remains frozen on the stupid screen. I am so upset, i've had problems with freezing before (although then it was usually when a song was playing and you just had to wait until the battery run down and then recharge and then it was fine after "rebuilding library" and am so tempted to go and replace this with an IPOD...yeah, do the unthinkable, an IPOD....

Zen Sleek Freezing Prob

Once upon a time...
My Zen Sleek froze on the welcome screen when I tried to turn it on, displaying just "CREATIVE". When I get home, I try to use recovery mode. I select "Reboot" though the same happened again. I tried just leaving it though after 2hrs, the battery had gone (it wasn't fully charged). When I plug it in to the mains, it freezes again.
I emailed Creative Customer Support about the issue and they recommended that I format the dri've, which I was reluctant to do as I had important data on the removable disk partition.
Eventually, I weighed out the odds and decided that the data stored was not all that important, so I started the format.
That was at am this morning. it is now half past 0pm and it is still displaying "Formatting.." with no indication as to how long it will take or whether it is doing anything. it may have frozen again?
Any Ideas?
David Halstead

I had the same problem with my zen sleek when i first got it, and i tried reformatting (which doesn't affect the contents of the dri've as the user manual states) and that still didn't work and it froze up probably 5 times in one day.... soooooo, i did the system reboot screen, deleted the firmware, installed the new one i downloaded from the creative support website and it's been running fine since.

Zen Sleek Freezing on Zen Screen HE

my Zen Sleek keeps freezing on the Zen Screen when it is loading, i have tried restarting it and i have tried letting the battery die, charging it again and it still freezes.. is there anyway to fix it without sending it back?

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Zen Micro Freezes when I plug in USB cable+USB not recognized at ti

Ok, I know you, the reader, has heard this complaint posted over and over on the Creative forums, and you would probably tell me to SEARCH THE FORUMS. Well, I did, and I found no answer or solution to my problems. So..here goes nothing.
I recently purchased a Black 5gb Creative Zen Micro, I was really content and happy with it...that is until I plugged it into my USB 2.0 Card. The moment I do that (I've tried plugging it in into every USB 2.0 slot, and NO, this isn't a hub, but a PCI card), The Zen Micro freezes! I have to resolve this by removing the cover and taking out the battery, then reinserting the battery. At the same time my Zen Micro freezes, a little bubble pops up on my computer screen saying "USB Device Not Recognized". I'm going absolutely out of my mind here, and am on the verge of returning the Zen Micro, and might get a replacement, and if that doesn't work, just returning the Zen altogether for a refund and getting a Rio Carbon. I really like the Zen, so PLEASE PLEASE help me out here!
Things I've Tried That Did Not Work:
-Uninstall/Reinstalling Zen Explorer, Mediasource (basically everything on CD)
-Updating the drivers for Zen Micro found on Nomadness.net
-Updating Firmware for Zen Micro
-Going into rescue mode and cleaning up, Formatting, reloading firmware, and rebooting.
-Trying the USB 2.0 Card in different PCI Slots
-Rotating the order in which I connect the USB cable to Zen Micro and PC
-Uninstalling/Reinstalling the drivers, even when the Zen Micro pops up as "Unknown Device"
-Reading tips/hints on Nomadness.net
I have scoured the forums, and have not found anything useful or new. I know its not the USB 2.0 Card's problem, since I plugged in my USB mouse into all the ports on the USB Card, and it worked fine.
Note: When I plug the USB cable that came with the Zen Micro into the integrated USB slots on the motherboard (USB .), it at times, does work, but even then, not a high chance of it happening. Even if I do successfully connect the Zen to a USB . slot without it freezing up, the Zen ends up not being detected by any program, like Window Media Player, Mediasource, or Creative Zen Micro Explorer.
I am going out this weekend and am gonna try to buy a new USB Cable, and if that doesn't work, returning the cable, and returning the Zen Micro to be replaced. AND IF THAT DOES NOT WORK...GOODBYE CREATIVE! HELLO RIO! But please, any help you guys could give would be greatly appreciated. I will also try to contact Creative Customer Support, but I doubt they'll tell me anything new, if I could even connect to them without being put on hold.
System Specs:
Windows XP Professional SP2
Creative Zen Micro Firmware .02.05
USB 2.0

Yep, that's exactly my issues to.....no matter what I've done, including replacing the USB 2.0 card which WAS and Adaptec DuoConnect 2.0 card which works fine with every other USB device ever connected to it, the Zen Micro 6g is NOT recognized by Creative Media Source or WMP. It is only recognized by the PC in Device Manager, and it has a yellow marker on it, which tells me the drivers are not installed. I know I don't need the drivers installed, but even after installing them, it tells me the drivers are not installed.
However, the answer is: it's definitely not the Micro, since it works flawlessly on my other PC and on my Toshiba notebook. So, it's some compatibility issue on that one PC. Since I refuse to let things be, I am reformatting that PC, reinstalling from scratch with WinXP and sp2. This PC has WinXP Pro but it has other issues so a reformat is in order anyway. Hopefully, this will resolve the issues. If not, then I say it's incompatibility with the Intel 865Perl m.b. But I'm at a loss as to why it won't work when plugged into the Adaptec card too.

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In brief, my Zen Micro freezes at booting up or in recovery mode.
It stops at the "Creative" logo. I've tried to do everything in the "Recovery Mode" but none ofthem seems to run. Tried "Disk Cleanup" but it stucks at "Scanning Disk..." and stays on and does nothing. I know it is supposed to show you the status in percentage, but it doesn't get to that point. Tried "Formatting" but it displays "Formatting..." and stucks and does nothing. It is able to"Reboot" but upon rebooting, it freezes at the "Creative" logo screen again.
During the time it's turned on, the computer would not recognize the player as "connected", I couldn't do firmware flash/upgrade. The computer also won't recognize as a removable storage. The Zen Microis in perfect condition, I haven't dropped it once, bought it for less than 2 weeks. Current version of firmware is .0.03 (as i recall). model # DAP-MD0004
Any comment is greatly appreciated!! Thanks =)
ps.
and yes, my battery drains when the player is off (and not in standby mode), with or without headphone plugged in.

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Zen Micro Freezes when USB plugged

My 5 day old Zen Micro 6 GB freezes when I plug it in with the USB cable. It freezes on the "Now Playing" screen. And then I get a little window that pops up on my desktop saying "USB device not recognized." The only way to un freeze it is to remove the battery.
I've also found that if I turn the player on, and have it in Menu, NOT playing any song, it will dock fine.
I'm using firmware 2..02.
I've tried (in this order)
Re-formatting with 2..02
Disk Clean up
Uninstalling EVERYTHING on my PC and then reinstalling it
Still getting the same error. I'm running WIN XP SP2.
Anyone offer any advice?Message Edited by pi534 on 06-9-2005 06:44 PM

The same problem happens with my 5 gb Zen Micro. But I have noticed that, it happens when I plug it to an USB port with extension cord. It never happens when I use it through my laptop's USB but in my Uni'versity's lab when I plug it in the USB port which is in front of the case by using an extra cable, it freezes. I have to turn the case around and directly connect to the USB. I don't know why but that's the solution I found

Zen 4GB freezes when locked and screen shuts d

Not sure if it is meant to do this ...but my brand new Zen 4GB freezes after the lock is applied, and?as soon as the screen powers down. Music stops playing and everything goes black and nothing responds (player blue?light still on). Even if I switch it out of lock, or try to turn on or off - nothing. Just have to reset.Surely you can carry on playing musing and apply the lock (for keys and screen power saving).Can't find any reference to this in knowledgebase. Thanks

:_ Hi gewillia-welcome to the forum.
This may not be helpful but here goes. I have the same Zen 6gb player and use it with computer running
Windows XP Home SP3,in fact the same set up as yours.
Firstly I find downloading via Windows Media player version best as I have experienced freezing using
creative's software.What is your media player's version?
I was going to suggest the clean up mode as this cured problems for me but you could try the format option.
Please note this will remove all files from your player so you need to make sure they are all available on your
computer because you will have to download them all again.
A simpler suggestion-have you tried a different usb lead or a rear connection on your computer as some
members have found these changes make a difference.
Would not think the firmware is a problem-seems the latest version to me.
Failing the above working maybe you have a bad player and need to contact creative support.
Let us know how it goes.
ZENFLASH

Zen Micro freezed when syncing, now freezes when trying to reload or upgrade firmw

Got a Zen Micro, firmware 2..02
I started having problems syncing with my home PC, which uses XP SP2 with Windows Media Player . Trying to sync resulted in a freezed WMP an, after a while returned an error saying it couldn't communicate with Zen Micro or just showed that all the files to be transfer had been stopped.
Tried to sync in my office, XP SP2 with with Windows Media Player 0. It worked a bit better: could transfer files, but the speed of the transfers was unusually slow for USB 2.0. It ended with the WMP freezed and, after a while, all the files I use for testing where in the player.
In both computers, when the WMP freezed, the signal in the player remained with the lines in black, as if it was still communicating. I had to disconnected the player, disregarding the signal, which remained even with the player disconnected from the PC. When powered up the startup process ended in the "Creative" screen staying on forever, I had to remove the battery, go to recovery mode, Reboot the player and, after a library rebuilding it worked.
Read some threads and thoght that reloading the firmware would help. But the sign "erasing firmware" doesn't dissapear in my player's screen. I gave up after 2 hours. At that point, my player starting showing a "firmware error" at startup and going to the recovery screen every time it is powered up.
Tried to upgrade firmware. It gave a "player not connected" error using my home PC (WMP ) but not in my office (WMP 0). I try to "re-upgrade" to 2..02 but it returned a "failed to upgrade firmware" error (after a few minutes with the window freezed) and the player remained in "communicating" status (black lines in the screen's icon). Try then to "downgrade" to last .xx firmware version available, but the operation hangs after the "format completed successfully" message, with only two bars in the progress indicator, and it stays like this for a very long time (tried for 30 minutes), still with the communication black-lines-in-icon status.
If I try to re-run the firmware upgrade inmediately, it says "your player is not connected, please reconnect your player", as it is still in "communicating" status. I have to take battery out and reinsert it to be able to restart the firmware proess.
Any suggestions? I'm really restricted to not to send the player to Creative Customer Service, as it has just finished it warranty period and I'm nowadays in Argentina, from where the post cost would be huge.
Message Edited by raft on 08-4-2006 04:30 PM
Message Edited by raft on 08-4-2006 05:47 PM

Anyone from the Creative board or the guru around has an idea of what can I do?
would be really appreciated.

Creative Zen Micro - Freezes when 'Rebuilding Library', does this spontaneous

I'll make this post short and sweet.
Yes, I have read the FAQ.
I'm just wondering, its happened to me twice now that when i turn on my zen micro, it goes straight to the rebuilding library screen, and when the bar gets to the end it just freezes. Replacing the battery does not help. Only until i attach it to my computer at home does the library finish rebuilding. And no, on both occasions the battery was not dead. I just found out now about recovery mode and disk cleanup.
Now, considering this disk cleanup fixes the problem next time it arrises, why is this problem happening in the first place? How can I avoid it from happening?
I'll probably be returning this product if I'm forced to replace the battery etc each time i want to use it.
Sorry for my broken english

I have had a very similar problem with my 5GB Zen Micro. I have not added music to the player in weeks but during a cold boot a couple of times a week the player will not start clean, many times hanging at the end of a library rebuild.
The player is always shutdown orderly, though most of the time it's via the 4 hour firmware shutdown included in the ..0 firmware. Each time it hangs I boot to rescue mode, run a clean-up, then reboot. During the reboot it always runs a successful rebuild, so I wonder, why didn't it do that last time and why does it keep acting up when nothing has been added or deleted to the player?
One additional note, sometimes during the boot it will hang with the ZEN screen only partially displayed.
I just deleted the firmware and reloaded ..0. Hopefully this fixes it, but stay tuned for updates...
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My Zen Xtra freezes when organizing fi

Can anyone help me?
A week ago when I was deleting some songs from my playlist (using MediaSource) my Zen Xtra froze up and then my playlists were lost. I have reset my Zen, reloaded the MediaSource software, updated the software and tried various other solutions but I still can't seem to create Playlists or work with my music files without my Zen freezing up.
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thegodofcheese wrote:
try banging it on the desk a few times - literally. mine did the same thing...i freaked out...looked for origional packaging and what not...couldn't find it...so i got pissed and slammed it on the desk a few times - it then started working. sometimes they work like charms and sometimes they work like crap. go figure.
This should only be done as a last resort. The originator of the post ought to read the FAQ before resorting to this.
p.s. - learn to spell rescue mode if you're going to make a big deal about that thing that didn't work either.
It might not work for you, but stalling at EAX without error is very often cured by a disk cleanup. Also, I believe Jason works in the Asia support team, so English is presumably not his first language. Plus I know plenty of people who do have English as a first language and still can't spell or use grammar correctly. Basically, have some manners.

Zen sleek freezes when i transfer mu

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