Zen Sleek Freezing Is

Question

When I first had my Zen Sleek it seemed to work like a charm, very happy with it's performance; untill one day I was putting music on it, and when all the transfering was done I un-plugged it and it frooze. I tried the recovery mode and that did not work, it simply was stuck on the screen of "Updating Library", I know the right way of entering the Recovery Mode, press and hold Play/Pause and stick a paper clip into the hole on the bottem side for around 5 seconds or more. But that did not work, so I called and the Phone service was not able to help me, so we came up with the idea of just simply letting the battery die and using it once it had died. I did that, but time after time again after that it still gave me freezing issues, even when transfering music onto my Sleek, the player would freeze and be as good as a rock untill I would unplug and let it die again. Finally fed up, I emailed for help and was given the idea of updating every thing, firmware, player, etc., I did all of these, none of which solved my problem. So I had it, I sent it in for a new one; Got my new player two days ago, reloaded all my music, seemed to work for a few days, let the battery completly drain. Today I plugged it in for a recharge, and while that was going I decided to put a few more albums on that I had got the day before, and as it was transfering the songs onto my player, same thing happend, my Sleek frooze completly, I can't enter Recovery mode at all. I'm stumped, I know my computer is plenty powerful enough to handle this task. But for some reason my computer seems to always put my Sleeks into a froozen mode, that can not be brought out of. My only guess is that Sleeks do not act well when low on battery power and you wish to do file transfering tasks.
Help please, I'm ready to cry

Answer 1

Hello there, my goodness I can completely relate to you but unfortunately I have no idea about what to do about it. My Sleek has totally frozen too but on the "Zen Sleek" screen and nothing, let me type that again nothing anyone has suggested has worked. The reset button does not work, i cannot get into recovery or maintenance mode, i can't turn it off i just have to wait until the battery runs down and then recharge it, turn it on again and exactly the same thing happens it remains frozen on the stupid screen. I am so upset, i've had problems with freezing before (although then it was usually when a song was playing and you just had to wait until the battery run down and then recharge and then it was fine after "rebuilding library" and am so tempted to go and replace this with an IPOD...yeah, do the unthinkable, an IPOD....