Zen Sleek Harddisk Problem

Hi All,
This is the first time I've ever encountered this and it has me worried. The past few times I turned on my Zen Sleek it went into recovery mode. I figured I would do a disc cleanup, but that doesn't seem to be working. It sat for /2 hour without saying the disc had been cleaned. Anyway, I went to reload the firmware and then I ran into the harddisk problem. It won't let me reload the firmware and I can't get out of recovery more. I've shut down, rebooted, and paper clipped a dozen times & I'm still in recovery mode. Any sugesstions? I've only had the thing for 9 months and I've never dropped it. I would be a real shame and very disappointing if it died already. Any help is appreciated.
Thanks!

To be honest, you've already lost all the data because the dri've it's on has failed. Kinda like how your data on a CD is basically gone if you bust the CD in half.
As for why the dri've died, lots of things can kill a hard dri've. Excessi've vibration, shock, ESPECIALLY drops while the unit is on. And possibly the #2 hard dri've killer: jogging with the player. Or maybe it was a dud, it happens, that's why we have a warranty.
Gi've Customer Support a call, they'll want to do some troubleshooting to be sure, and then they can set you up for service. You can also email in if you don't have time to call, on the support page of this website.
Good luck!
DaleMessage Edited by Dale-CL on 0-02-2006 05:0 PM

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2. Connect the power supply to the player.
3. Hold down the Play/Pause button while inserting a paper clip into the Reset hole
underneath your player, beside the data/power connector. Keep on holding the
Play/Pause button while you release the Reset button. The Rescue Mode screen will
then appear.
4. After the recovery mode has started, release the Play/Pause button
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Clean Up
Scans the player and removes invalid links from its music library.
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Format (All)
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This file is currently in use. Close the file, and then try again.<
You do not have permission to access the server or other location where the file is stored. Verify that you have the appropriate access rights, and then try again.<
You do not have permission to access the proxy server. Verify that you have the appropriate access rights, and then try again.<
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To change the folder where tracks are ripped to
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Click the Rip Music tab.<
Click the Change button.<
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<
Web Help[/u]
<hr size="">?I've tried all of the above, still not working.

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Unfortunately this normally indicates a fatal problem with the player, but you can try the advice here</A. DIV risk.< own your at Nomadness.net FAQ Zen the in> at your OWN RISK.Message Edited by SSR on 0-3-2005 06:33 PM

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Mp3 major must in my life and now its just gone plain weird. :smileysurprised:
Here's the deal.
Battery icon empty even if attempted to charge. Also has charging icon on consistently even when unplugged from either computer or mains.</LI>
It wont charge anymore</LI>
Since today it constantly says "docked" even when its not. It only disappears when low battery coems up where i can then press then power button and then i can play music,</LI>
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N.

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Hello,
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spiritonline wrote:
Hello,
i got my zen sleek photo for 4 days now, and it's alrady showing some problems it just wont boot when i hit the start thingy on top of the player. I tried to reset it, worked once but now it doesn't anymore either. And when plugged into the adaptor to charge the player it shows the blue lights and when i try the start buttun only the battary icon is showing that it's fully charged.So what's wrong with my player ?
(ps: it's not on lock)
http://tinyurl.com/m3bfk

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Only thing i haven't tried is a full reformat.Message Edited by SolidxSnake on 2-04-2005 0:08 PM

i li've in ireland. i got a zen sleek. i like its features. the software and drivers i installed onto a winXP system without any hassle. but so far my experience with the little device has gone a little something like this:
connect the usb.
zen freezes.
unplug the usb
use the reset switch
give it a minute to get ready
plug in usb
computer recognises it, for a second
then the zen freezes
unplug usb
reboot
oh, it's rebuilding the library. fancy.
jump thru some menus, play the radio.
plug in the usb.
frozen again.
reboot.
try it with the harddri've spinning.
with a song playing.
no spinning, no song.
radio playing.
play the radio then jump back into a menu and plug in the usb real quick.
tada!
sometimes this works. sometimes no.
it's like i have to sneak up on the sleek with the cable.
when i finally do get it connected and go to import a song or album, 2 out of 3 times it freezes in the middle of transfer and all the songs ready to import change from "pending" to "failed."
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frankly, this is getting ridiculous. trying to load one album today i must have reset the little bugger 5 times.
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The same thing happened to my Zen Xtra 5-6 mos. after I first used it :angry:
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<SPAN><FONT face=Arial>
The player was purchased on 2/4/04 but was not used until 2/25/04. Starting on approx. 5/3/05, the player would freeze and after the battery was removed and replaced the "EAX Audio" screen would remain on the LCD and a "clicking" sound was heard until the battery was removed and replaced numerous times. On 6/2/05 the "Rescue Mode" screen appeared after the battery was removed but disappeared after the player automatically turned itself off and was turned back on. On 6/4/05 the player froze and the battery was removed again, but the "Rescue Mode" screen would repeatedly appear rather than function normally after a restart. In "Rescue Mode" the "Reboot" and "Clean Up" functions were used with no success. The "Reload OS" and then "Format All" functions were used and each time the "Harddisk Problem" screen would appear and then the "Rescue Mode" screen reappeared. The website troubleshooting instructions were followed numerous times with no success.
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Zen Sleek Harddisk Problem

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