Zen Sleek Photo, Connection/software prob

I bought a Zen Sleek Photo 20 GB, installed the software, recharged the battery and connected it properly to my pc. Now my PC gives me a message that it can install the driver, wich I thought i already had by installing the software. anyways, I click OK, but it doesn't seem to find anything, and it also says this, so I click [X]
I register online, all the codes and whatsoever, click Creative Zen Sleek Photo Media Explorer and... nothing 'Your creative Zen sleek photo isn't connected to your PC' it says, but it totally is!
So my pc seems to recignise my Sleek Photo as being a 'Zen Creative' but the software doesn't! something's odd here, since I properly installed, registered and connected it. On 3 different USB's, both direct ports as Hubs.
Now I might also include that although my pc seems to recognise the Sleek Photo, on-screen of my Sleek Photo, there is no indication whatsoever that it notices it's connected to the PC.
I read something about the Firmware ( which I can't install since I don't have Service Pack ).
The MediaSource Organiser seems to be working fine though.
I re-installed the Software TWICE, reseted and disk-cleared the Zen Sleek Photo, but nothing seems to work. can someone help me? I'm really desperate for help
And i totally don't want to have spent ?99.95 ( Plus ?9.95 for some kick-ass headphones ) for nothing here
I think I posted about everything hee now. any ideas or comments? thanx in advance.

I have Windows 2000 so this means I "can't" buy Zen Sleek Photo because it requires Windows XP?
Or is it possible to use Zen sleek photo in Windows 2000 somehow. I don?t need WMediaplayer (0) or Creative MediaSource, they are not so important in use I think.
Can I install drivers to W2000?
(I?m from Finland, sorry for bad english. Hard Rock Halleluja!)

Similar Messages

Zen Sleek Photo Connectability Is

I've just recently discovered a problem in the performance of my Zen Sleek Photo. The problem is every now and then when changing songs the player "lags out" and it takes around 20 seconds for the next song to start playing. When the song finally starts playing, it plays little bits of the previous song every now and then. So I decided to go into the recovery mode and do a disk cleanup and reboot it. This apparently caused a whole new set of problems...
Besides the 3/4 of my songs being removed, and the player not displaying what songs are playing, my programs dont seem to recognize the player anymore. So when i connect the player to my computer via the USB connection, my computer is recognizing it, but the Media Explorer and other Media-based programs arent registering it. After looking around in the troubleshooting section of the creative website, I decided to reinstall the program that came with my player. This didnt help anything. So after looking around the website more and searching through the forums, I found myself at a complete loss as to what to do. I apologize for this becoming a novel, but I felt that the clearer I was on the issue, the better help I could possibly get. So if anyone has something to share about this, I would appreciate any help I could get.
EDIT: The previous problem is still occuring, even after the disk cleanup.Message Edited by Datte on 0-0-2006 :02 PM

probably, but with the no connection issue, its hard to take a risk that requires a connection to the computer via USB

Zen Sleek Photo, the longer I own it, the more irritated I

I've had mine for maybe /2 years now, and I am starting to desire an MP3 player that actually works smoothly. Sometimes the screen freezes and makes songs skip. Half the time, the sorry software known as Media Explorer freezes and will not let me transfer my music. I tried Media Player for transfers, and it does not even "see" my Zen. And none other of the Creative programs can get around this problem for some reason. Theres a couple gigs of music on my computer that cannot be transferred because of "Unspecified Error"s occurring. I've tried shortening file names, posting on here, numerous resets, and nothing works. Bit rate does not appear to have anything to do with it either, as all the songs that will not transfer do not share a uniform bit rate.
Next, has Creative ever offered any type of Update for the Zen Sleek Photo?
No.
To date, I've never seen one. Unless someone can show me otherwise. This appears to be the blacksheep of the family, because there is practically zero support for this thing. I would imagine that the majority of the problems I've had could be fixed with a simple update, but I may try to pee a hole through a rock instead. At least I know thats possible.
Zune, you're looking pretty good.

SheriMc wrote:
I have a Zen Sleek Photo 20GB, software version .5.0 - - My computers (PC and laptop) both recognized my Zen Sleek until Windows SP3 update. Since I have restored both back to before SP3 and WMP. Still not recognized. I've gone to the recovery mode on my Zen and done everything BUT the reformat. Now I've installed SP3 and WMP. Nothing hel
ps.
Creatives website says there aren't any new updates for me. I hesitate to reformat as I don't want to wipe it clean and then still not be able to add music, pictures, etc. The Zen does work great, just isn't recognized. I've read this same problem with other models and tried the suggestions, nothing works. Any new ideas? I dont' want to buy a new MP3/iPod. Thanks
Have you tried connecting to another computer? not yours maybe friend owns a Vista? You would not have to install ANY Creative software to check.Rear usb ports. Did you have WMP prior to the SP3 update? I know that is a special cord for the player ( i own a sleekphoto) are you using the cord that is made by Creative & not a generic one?The genreics can damage your device. Did you reinstall WMP?You won't need to buy another player since it works.

Zen Sleek Photo no longer recognized

I have a Zen Sleek Photo 20GB, software version .5.0 - - My computers (PC and laptop) both recognized my Zen Sleek until Windows SP3 update. Since I have restored both back to before SP3 and WMP. Still not recognized. I've gone to the recovery mode on my Zen and done everything BUT the reformat. Now I've installed SP3 and WMP. Nothing hel
ps.
Creatives website says there aren't any new updates for me. I hesitate to reformat as I don't want to wipe it clean and then still not be able to add music, pictures, etc. The Zen does work great, just isn't recognized. I've read this same problem with other models and tried the suggestions, nothing works. Any new ideas? I dont' want to buy a new MP3/iPod. [email protected]

SheriMc wrote:
I have a Zen Sleek Photo 20GB, software version .5.0 - - My computers (PC and laptop) both recognized my Zen Sleek until Windows SP3 update. Since I have restored both back to before SP3 and WMP. Still not recognized. I've gone to the recovery mode on my Zen and done everything BUT the reformat. Now I've installed SP3 and WMP. Nothing hel
ps.
Creatives website says there aren't any new updates for me. I hesitate to reformat as I don't want to wipe it clean and then still not be able to add music, pictures, etc. The Zen does work great, just isn't recognized. I've read this same problem with other models and tried the suggestions, nothing works. Any new ideas? I dont' want to buy a new MP3/iPod. Thanks
Have you tried connecting to another computer? not yours maybe friend owns a Vista? You would not have to install ANY Creative software to check.Rear usb ports. Did you have WMP prior to the SP3 update? I know that is a special cord for the player ( i own a sleekphoto) are you using the cord that is made by Creative & not a generic one?The genreics can damage your device. Did you reinstall WMP?You won't need to buy another player since it works.

Zen sleek photo questions re: connect

[Zen Sleek Photo]. Is it possible to operate the device without installing the software. I'm considering removing the software because it is taking up too much space and not being helpful. I would like to use WMP, not sure which version, because that's where all my music is anyway. 2. how can i install drivers, etc if the device is not recognized by the computer, and in the instatllation process, this is a definite step. and how can i install updated drivers before connecting the device if this is also the case?3. what is the point of trying my zen on another computer if all the music i want to load onto it is on this computer, and that would mean installing the software first on another computer and that's not really feasible.
should i install the play for sure cd and forget my music is in WMP, is this program more suitable for dealing with these devices?

shotgunxmessage wrote:
it's actually sold in some stores in Singapore (Creative's headquarters, therefore-all products are available to them first). If their smart, they'll release it by November, I know too many people who prefer the iPod to the Zen Sleek simply because they want it to be color. Color sells.
I have never seen it in Singapore. Also, we don't get all the new stuff. In fact, I haven't seen an actual Sleek, much less Sleek Photo. However, we do have the Microphoto.

Zen Sleek Photo - Problems with connecting device to the comput

My zen sleek photo gives me this error message when I try to transfer nusic from Napster "Your portable device has stopped responding. To restart your transfer, please disconnect and reconnect your device. Tracks will begin transferring when the device is connected."?I have tried disconnecting and reconnecting, this does not work. I have also tried the recovery mode using the Clean up and reboot options. I am afraid to try Format and Reload Firmware, since my MP3 player continues to stop responding. I have also tried?installing Creative Zen Sleek PlaysForSure Firmware 2.0.03 and I get this error message "Your player is not connected please connect your player."? Disconnecting and reconnecting does not work here either. I was successful in initially transferring about 50 - 75 songs from Napster. I have also been able to and still can'transfer music from cd's to my MP3 player. It?appears as though Creative Media Explorer, Creative Media Source Player and?Creative Media Source Organizer are all operating OK with my MP3 player. Could my problem be related to MTP?Any Ideals?ThxRoger Conejo

Can you transfer songs using Media Source, or Media Explorer? Yes, does not work.
What do you mean by this? Can you transfer songs using these programs yes or no?
Sorry, no I can't transfer music. You would first have to let WMP scan the folder where the songs are. Once they are in your Library section right click the songs and choose Add to Sync List. Then click on the Sync tab and click on Start Transfer and it should transfer over. After choosing Add to Sync List. Then click on the Sync tab and click on Start Sync I get this error message from WMP "Windows Media Player cannot access the file. The file might be in use, you might not have access to the computer where the file is stored, or your proxy settings might not be correct."?Then I click More Information and get this message from the WMP Error Center?[img]mk:angry:MSITStore:C:\WINDOWS\Help\wmperr0.chm::/wmedia.gif" alt="Windows Media Player banner art[/img] height="65" width="400">]C00DD2: Cannot access the fileWindows Media Player cannot access the file. You might encounter this error message for one of the following reasons:
This file is currently in use. Close the file, and then try again.<
You do not have permission to access the server or other location where the file is stored. Verify that you have the appropriate access rights, and then try again.<
You do not have permission to access the proxy server. Verify that you have the appropriate access rights, and then try again.<
If you are trying to rip (copy) a track from a CD to your hard disk, you might not have permission to rip to the specified hard disk location. Verify that you have the appropriate access rights, and then try again. If the problem persists, try ripping to another folder.<
To change the folder where tracks are ripped to
On the Tools menu, click Options.<
Click the Rip Music tab.<
Click the Change button.<
Select another folder in which to store your digital media files, and then click OK. or-
Click Make New Folder, enter the name of the new folder, and then click OK.
<
Web Help[/u]
<hr size="">?I've tried all of the above, still not working.

Zen Sleek Photo Prob

Ok guys, I've bought a Zen Sleek Photo 4 days ago...the first time I've plugged in ,it worked, but not from the second time, I've changed it with another because I'd thought it was a player problem... I got another one then and still...the first time it worked but now it says it isn't connected and it says : not recognised...what should I do? I can't even upgrade my firmware because it says it isn't plugged...oh man

Hi,
Odd problem but I'd say its down to windows.
Run these windows updates - check the Creative Knowledgebase Solution ID 0053 http://dmzweb3.europe.creative.com/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=000,E=00000000003573487,K=6466,Sxi=6,Kb=ww_eng lish_add,VARSET=ws:http://ie.europe.creative.com/,Case=obj(0053)
John

Installing Zen Sleek Photo 20 GB software over Zen Sleek softwa

I have a Zen Sleek 20 GB that can't/won't be fixed. I just purchased a refurbished Zen Sleek Photo GB. My question is - can I just install the Zen Sleek Photo software over the Zen Sleek's software Or, do I have to uninstall the Zen Sleek's software first Thanks

It's probably a good idea to uninstall your Zen Sleek's software before installing the Zen Sleek Photo's.
That said, I run 4 different Creative .mp3 players on my computer and haven't had issues with them. Still, it's probably a good idea to uninstall the older software.

Using Zen Micro and Zen Sleek Photo software on one compu

I have had a Zen Micro for a while. No problems using it. I just bought a Zen Sleek Photo. I am going to let my daughter use the Micro and I will be using the Sleek Photo but haven't set it up yet. Can I use the software that I loaded for the Zen Micro for the Zen Sleek Photo to load music and recharge the battery? I checked on the Zen Micro- system information it is version 2..02. But I am assuming the Zen Micro software will not work on the Sleek Photo. I have only one computer and want to be able to use both MP3 players. So do I have to delete the Micro software before loading the Sleek photo software? Will the Sleek photo software work with the Micro to load music into the Micro and let me recharge the battery? I have windows XP and windows media player 0.

Knitter,
The Zen Micro Photo uses MTP for accessing the unit. If it is detected in WMP0 properly, then that is all you REALLY need. You may find the Micro Photo Media Explorer software usefull if you intend to use the contacts / tasks items, but that is the only program I would say is "needed" to get full function.
Daniel

ZEN SLEEK PHOTO & WINDOWS 98 SE!! AAAAAARGGH!

Hi!
Apologies in advance if this problem has already been raised and addressed, but due to a mismatch of information, I find I have now invested in a lovely mp3 player (namely ZEN SLEEK PHOTO) I can't use. The problem? It's mimimum OE requirement is XP and I'm still running WINDOWS 98 SE. Okay, obviously the solution (ahem) is to upgrade to the XP System, but, I'm hearing all sorts of talk of driver updates, installations, fixes etc and wondered if someone knew of any available remedy here on Creative. At the present time, the installation disc is not chuffed with the OE system and I can get no further.
Anyone have any nice, straight-forward step-by-step solution they'd care to share?
Cheers
TinoMessage Edited by TINOBEN on 0-04-2006 09:34 PM

<EM>It's a PlaysForSure device, and uses the same drivers any other PlaysForSure device uses. It's standardized.</EM>
I've finished downloading the drivers required. Do I now just need to connect my player or am I required to install the software on the ZEN SLEEK PHOTO first? The last time this was unsuccessful because of the Operating System. So if all this works, I'm guessing that it will be a case of transferring mp3 files (hopefully straight from my hard dri've through WMP) into the Zen player.
Can you please confirm the procedure using WMP?
Peter

Got My Zen Sleek Photo! Now... Creative Playcenter

I have just got my Zen Sleek Photo this morning (yay! its really, really good by the way) replacing my broken original Jukebox Zen, the original Zen used Creative Playcenter, which I am used to and really like, this sleek uses Creative MediaSource which I don't like, is there any way in which the Sleek Photo, or Sleek if you have one of those, can connect with the Playcenter software?
If this is not possible then could you possibly help with the fact all the music files are stored in folders like on windows explorer, when looking at it on creative media source, this makes it ultra extreme to organise in my opnion.
If i havn't explained that very well, just say, and I'll give you some more details, as I'd really like some help with this, also ask me what you want about the Zen Photo if you want to know about it.

I'm afraid that isn't possible, Playcenter is an old application and was replaced with MediaSource, Playcenter isn't compatible with newer players.
I think what's happening here is that the interface you're seeing is different to the old ones, partly because MediaSource is new, but also (mainly) because the player is an MTP-compatible player, so it'll be a little different to the way the older players behaved.
There should be another application included with that, Zen Media Explorer. You can also use Windows Media Player 0. Perhaps you could try those and see if you prefer them.
Cat

I-Trigue L3800 + Zen Sleek Photo remote problem

Hi !
Please anyone tell me what to do to make my remote fully working with Zen Sleek Photo player (changing tracks, mode,...etc), ..Don't know why, but I can just control sound level with remote now, .....
//I connected speakers to the player via headphones socket.
thanks for any help

Taral88 wrote:
Hi,
I just bought a used ZenSleek photo 20G for my dad (67 year old guy who wants to listed to audiobooks), but I cannot get the device to connect to my Vista-run 32bit HP laptop.
Here's the strange thing: I have a ZenSleek Photo of my own (at least 2 years old) that works perfectly. I plug it into my laptop with the same cable, in the same USB port, and the computer automatically opens the organizer for me to put stuff on the player.
Both players show a Firmware of .0.0.
I've tried hooking up the *new* player to my husband's desk top (also Vista) and it doesn't recognize the player either. I've downloaded all the new Vista 32bit drivers again. I have WindowsMedia Player . I've also reformatted the player and rebooted it. The player is charging when hooked up to the USB, so something seems to be connecting, right?
I've been reading about Vista/Creative incompatibility a lot, and am wondering if I need to find a computer with XP and Window's Media Player 0 to play around with firmware on the new player. But why would my Zen work great and this other player that is exactly the same model not?
Have I just bought a piece of junk? or is there something I need to do?
Any suggestions are welcome.
What does Device Manager report on the device? I would not mess with the firmware just yet. Did you have the Creative software on the computer before or did you install it trying to get recognized? It should be recognized on Vista without any other software installed. Does the player turn on when you connect it or does the battery icon just flash for charging?

Zen Sleek Photo Transfer Probl

For the past 2 weeks or so my Zen will not upload music files. The software does not recognize that it is connected at all. I tried uninstalling and reinstalling and also following the suggestions provided on the site. Is there anything else I can do?
Also, another minor problem is that it does not display the name of the songs that are playing.. instead it says select music to play

I hope you know that there is more than one Zen?
How about picking from the list below - Forum members cannot read your mind!
Creative "Zen" MP3 Models:
Zen 2/4/8/6/32 GB (Flash)
Zen Micro -HD
Zen MicroPhoto -HD
Zen Nano 52 MB
Zen Nano Plus
Zen Neeon 5GB/6GB
Zen Sleek - HD
Zen Sleek Photo
Zen Stone - With built-in speaker
Zen Stone Plus - With built-in speaker
Zen Stone Plus 2/4 GB
Zen Stone
Zen Touch - HD
Zen V
Zen V Video
Zen V Plus
Zen Vision - HD 30 GB
Zen Vision M - HD 30/60 GB
Zen Vision W - HD
Zen Wav
Zen Xtra

Zen Sleek Photo on Win

Hi.
I recently purchased a Zen Sleek Photo, and I'm very satisfied with it. I've had no problems whatsoever running it on my main computer - running Windows ME - and I think the unit itself is excellent.
I do have one question, however... well, I'm more curious than anything. I am also currently using an older "junk" computer running Windows ME, and I have several MP3 audio files saved on it. I tried installing the software for the MP3 player on the WinME computer, and nothing happened. I expected this, however, as the requirements state a need for WinXP. What I would like to know is this - is there any way I can get the audio files on my "junk" WinME computer onto the Sleek Photo Mainly, I was wondering if there was some way of getting the existing software to work, or whether I'd have to do something completely different. Hell, I'd like to know if there's anything I can do at all.
As I said, I have the Zen Sleek Photo, and the firmware version is .0.0. I don't even know if that's the right number, to be honest, but any help you guys can give would be greatly appreciated.
- James

James,
The firmware version is correct. As you mention also, the player needed XP OS so you won't be able to use it on Windows ME. What I can suggest is turn on the removable disk mode feature of the player under the Extras menu. Plug it into your ME computer and copy those audio files you wanted to it. After that, connect the player back to the XP computer and transfer those files.
Jason

ZEN Sleek photo not recognized tried everything HEL

i bought my zen photo sleek today, the software installed, the device was recognized. I started transferring files which stopped at file 97 and didn't do anything. I clicked cancel which made the tranfer window freeze and not respond anymore. Task manager didn't open so i rebooted my computer. After this the device wasn't recognized anymore. since then i've tried EVERYTHING i could find on this forum but failed. all setting seem to be ok, i reinstalled al the software twice, downloaded the hotfixes etc. nothing works. I mailed customer service and am wiating for a reply, anyone any ideas in the meantime ?

general_tomorof wrote:My firmware is version .0.0eaifaik, for the zen sleek photo there is no v2.xx..the release was only few weeks ago, so the firmware is very new and maybe not full functionable on all pc's.and it is not possible to update your firmware without connection to your player..Edit: i already installed WMP0
Apologies, I just noticed this was a Sleek Photo, rather than the original Sleek.
I'm guessing the Sleek Photo must be PlayForSure, so for some reason Windows is not picking up the MTP device driver. You can try forcing Windows, through Device Manager, to look in the directory C:\WINDOWS\INF where the MTP driver information is located.
Failing that, have a look at the link "problems with connecting using MTP firmware" in the FAQ post.

Zen Sleek Photo, Connection/software prob

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