Zen sleek photo drivers not recognized by computer

I have a zen sleek photo that is not recognized by my laptop. I've reinstalled the software 3x and it still gives me a dialog box stating that "an error occurred in the installation of the device.the data is invalid " The software works in my other 2 desktop computers. I had the same situation happen with my zen
micro and I had to edit the registry. I was hoping somebody know the link on that fix. I got it on this board.
Any advice would be geatly appreciated..

branded34,
Go to the Microsoft website and download this patch.
http://support.microsoft.com/kb/80509/en-us
Run the patch and try installing the software again.
Jason

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My Zen Sleek Photo will not connect to compute

I am extremely disappointed ! Despite being told yesterday that I need Microsoft Service Pack 2 installed on my computer before my USB would detect the player, I have successfully downloaded MS SP 2 and guess what ? It still says "your player is not connected" !!! Grrrr !
220 down the spout !?Help ! Please !!?

To: suzanneb
I wonder if DM Guru's?solution might work for you.
Good Luck!
aismail
I wonder if DM Guru's?solution might work for you.
Good Luck!
Message Edited by roger-conejo on 02-9-20060:3 AM

Zen sleek photo is detected in My Computer but not in WMP or Mediasou

Hi, my Zen Sleek Photo is having some problems.When it connects, the player says it's connected, it shows up in My Computer but not in WMP or Mediasource, so i can't transfer anything. I tried the fixxup thing and the registry edit but it isn't working!!!Any help would be appreciated...

No one at all?

Zen Sleek Photo no longer recognized

I have a Zen Sleek Photo 20GB, software version .5.0 - - My computers (PC and laptop) both recognized my Zen Sleek until Windows SP3 update. Since I have restored both back to before SP3 and WMP. Still not recognized. I've gone to the recovery mode on my Zen and done everything BUT the reformat. Now I've installed SP3 and WMP. Nothing hel
ps.
Creatives website says there aren't any new updates for me. I hesitate to reformat as I don't want to wipe it clean and then still not be able to add music, pictures, etc. The Zen does work great, just isn't recognized. I've read this same problem with other models and tried the suggestions, nothing works. Any new ideas? I dont' want to buy a new MP3/iPod. [email protected]

SheriMc wrote:
I have a Zen Sleek Photo 20GB, software version .5.0 - - My computers (PC and laptop) both recognized my Zen Sleek until Windows SP3 update. Since I have restored both back to before SP3 and WMP. Still not recognized. I've gone to the recovery mode on my Zen and done everything BUT the reformat. Now I've installed SP3 and WMP. Nothing hel
ps.
Creatives website says there aren't any new updates for me. I hesitate to reformat as I don't want to wipe it clean and then still not be able to add music, pictures, etc. The Zen does work great, just isn't recognized. I've read this same problem with other models and tried the suggestions, nothing works. Any new ideas? I dont' want to buy a new MP3/iPod. Thanks
Have you tried connecting to another computer? not yours maybe friend owns a Vista? You would not have to install ANY Creative software to check.Rear usb ports. Did you have WMP prior to the SP3 update? I know that is a special cord for the player ( i own a sleekphoto) are you using the cord that is made by Creative & not a generic one?The genreics can damage your device. Did you reinstall WMP?You won't need to buy another player since it works.

Zen Sleek Photo - Will not turn

The battery is fully charge and i used it for about /2 hour. Now it does not turn on period, with the unit'sdisconnected or connected to the ac and usb2 plugged in to the computer and wall outlet. there's power in the wall outlet and the usb2 port. There's no light on the power button. This unit is three days old. Any HELP??Message Edited by Jamrockp on 2-3-200606:27 AM

please describe more into depth about that. like does the player turn on to play songs? or does nothing? or it jus dont turn on when plugged into the computer??i have a 3 day old zen sleek photo and i to am having problems wiht the battery i get 4hrs battery life with it...

My zen sleek photo does not show any of my music I transfe

my method transfer is going to removeable disk and set it to 6GB (i guess its max) and than transfer all my folders/songs here.
But when the copy is done and i eject the removable disk and I check my zen sleek for any music nothing shows up.
they are all mp3s and I'm pretty sure its all supported by the zen sleek.
If it matters I have the set up like this:
Removable Disk Root::
Soft Rock
|_________Artist Folder
|________Artist albums
|_____________mp3s
Alternati've
|_________Artist Folder
|____________mp3s
Trance
|_________Artist Folder
|____________mp3sClassical
|_________Artist Folder
|____________mp3s
Any ideas or fix for this? (i can not transfer music when the zen sleek is connected as MTP so removable disk or a UMS connect mode is my only option)

yah i htnk the deviices are gay they cant act as a ums device or removable storage like the ipod. no when ur [player is plugged in its detected as a mtp devi'venot a removable device so the zen player have a partitionon ther dri'ves that u can only access on a pc u cant access the music part u can only access it with a media player ie creatives media spurceand wmp or winmamp at least i thik im rightMessage Edited by kickenchicken on 07-6-2006 02:44 PM

My Zen Sleek Photo is not detect

Ok, so here's the deal. My computer itself detects the player but none of the software. I've been all over this website. I've changed the registry, I've done suggestions from other posts but nothing seems to work. I'm using the same computer I've always used, just one day it decided to not detect my player. I know that this question has been asked but I've tried everything and I don't know what to do. I even went to my brothers PC and plugged it in and it detected it fine. Ahhh, I'm so frustrated!!! If anyone has any clue as to what would help or if there's anything else I can try that would be absolutely fantastic. I haven't reformatted yet because I don't want to lose all my music and then not be able to put it back on. I'm pretty sure it's not the players fault though. Thanks so much to anyone who thinks they can help. I'm open to anything. Melissa

Hmm.. I'm not sure on this one, but when my zen xtra froze, I had to take a safety pin and press the restart button on mine and select something from the menu.. not sure what it was.. sorry if this doesn't help, but at least it's a start. best of luck

Zen Sleek Photo "driver not found&qu

Hello, I recently did a repair install of XP with SP2 and after re-installing all of the Creative programs/drivers etc I can no longer connect my ZSP to my computer. Every time I plug the ZSP into the usb port I get a new hardware install dialog box and then it says it cannot install the hardware because no drivers can be found for the product. I have done a clean install of everything from the CD that was included with the player and still nothing. I have read all the sticky on this forum and still no luck. Does anybody have any suggestions? All of the drivers are up-to-date amnd all of the windows updates are complete. I have tried different USB ports, uninstall and re-install of both hardware and software and I have tried just re-installing the drivers. Everything worked perfectly before the re-install of windows so I am confused. Any help would be greatly appreciated, Thank you.Message Edited by Varroa on 09-29-200709:44 AM

Well, ran some program called "fixup" that is suppose to correct some problems with WMP 0/ and creative products and the MTP driver loaded and my player was recognized!
http://www.anythingbutipod.com/forum...ad.php?p=56879

Zen Sleek Photo - Compatible with iPod accessories

I can't seem to find the accessories for my Zen Sleek Photo that I've had for a couple of years. I didn't jump on the iPod band wagon because I didn't care for iTunes. My main question is that are the iPod accessories compatible with my Zen Sleek Photo I'm looking for a docking system with speakers for my Zen Sleek Photo.

scottjg24 wrote:
justaguy,
The Zen Sleek Photo does NOT have a USB port but has a slot that is similar to what Apple iPod(s) use (40 GB - 80 GB iPods - not Nano & other Apple mp3 players.
when I wrote USB port, I meant that whole long slot as that's the USB portion you connect to your computer..... I thought you be clever enough to understand...hmm...nvm....Message Edited by justaguy on 2-03-200703:37 AM

Zen Sleek Photo Improveme

I'm just wondering if Creative ever plans on giving more features to the Zen Sleek Photo through a firmware update. For example, is it possible to be able to listen to music while viewing photos? Or is it possible to other things while you are listening to the radio? Maybe even add some new skins (the current default skins are very poor, not only because they don't look very nice but they are simply difficult to see because of the color scheme)? And how about Windows Vista 32 and 64 bit drivers? I can't remember for sure now, but when I think when I tried Vista out, the Zen Sleek Photo did not like Windows Media Player or IE7...will this at least be fixed?
I would really like to see certain things fixed with the Zen Sleek Photo through a firmware update of some-sort, I believe this player has more potential. Is it possible for at least one company out there to just try making a simgle quality product that is reasonably priced and is well supported instead of just creating more players...each with a few more features than the last. Of course, how would you worm every possible cent out of our pockets then, eh?
Gonzell

Dear people of the ZEN world. Please do not bang on Creative. They design their products that will work on current operating systems. It seems like the only time problems crop up is when M*oft designs new software, then there are problems. Wish they just fixed existing problems not create more. I have the Sleek Photo and it works flawlessly with XP Home. I did not install the optional media software from M*oft for fear it would screw something up. Just installed what came from Creative and between that and explorer I can do all that you can do with Sleek Photo, play music and view photos. If I want to keep a schedule I will use a note book, not waste space on Sleek Photo. So please, once again, do not bang on Creative. Look at it this way, you buy a new car, now before you can dri've it you have to fix or rebuild the road in front of you. Thank you and have a nice day ;DMessage Edited by z2z3z4z on -3-200609:20 AM

Zen Sleek Photo cannot be switched

From one day to another, my new Zen Sleek Photo can not be switched on anymore. Yesterday I charged it, so I am a bit worried. Especially because the on/off button still is lit, but nothing happens when I press it.
Usually when the batterie is low, the screen lits with that message when I press the on/off button. In combination with the fact that I charged the device yesterday and did not use it that much, I am worried something is broken.
Or can somebody say it is still possible with the on/off button lit, that the battery is too low to display the message that it needs to be charged? But still, how can it be that the player is empty, if it automatically switches off when nothing happens? Sure, it's possible I left it on while playing, but it plays album time and then sto
ps.
And if it doesn't detect any user-activity, it automatically switches off after 5 minutes.
Has anyone got the same problem and knows the sollution for it's
Please help, thanks!!
Best regards,
Maarten (Holland)

Hi Maarten,
If it's already charged, try resetting the player to see if it will start up then. If it hasn't been charged or you're not sure, leave it charging for a while first and then try the reset.
If this does not help, then I would advise contacting Customer Support directly for assistance, as there could be a problem with the unit.
Cat

Zen Sleek Photo gets USB DEVICE NOT RECOGNI

I have ZEN Sleek Photo which i use for about a week now.
Today I connected the player to the computer and got
"USB DEVICE NOT RECOGNIZED" window in Win XP
and the Zen Photo froze.
Disconnected it, reset it using a pin, then turn it on and it's "re-building library"
It works good as a player but i can't connect it to the computer.
Tried restarting the computer, restoring the windows to a previous day, connected to all possible USB ports nothing hel
ps.
Hope for an answer
Thanks in advance,
Danny
UPDATE.... PROBLEM SOLVED.. LOOK BELOW.. FRED'S SUGGESTIONMessage Edited by dindia on 07-24-2006 2:49 AM

fred38 wrote:
Hi i had this problem too and the solution was amazingly simple. (I found it by searching on Google for ages!) Turn your pc off and then unplug it from the mains for approximately 30 mins. I know it sounds crazy but apparantly static electricity can cause problems with usb devices particularly if you have your device already plugged in to USB port-Windows forgets its there! After 30 mins plug your pc back in to the mains and voila! your Zen will be recognised again.
2:44 AM : After 30 minutes of trying to fall asleep with no success turned on computer and connected the Zen... Didn't have much expectations, but IT WORKED! IT REALLY DID! WINDOWS FOUND THE DEVICE CORRECTLY AND EVERYTHING IS WORKING NOW!
THANSKS FRED!
Danny

ZEN Sleek photo not recognized tried everything HEL

i bought my zen photo sleek today, the software installed, the device was recognized. I started transferring files which stopped at file 97 and didn't do anything. I clicked cancel which made the tranfer window freeze and not respond anymore. Task manager didn't open so i rebooted my computer. After this the device wasn't recognized anymore. since then i've tried EVERYTHING i could find on this forum but failed. all setting seem to be ok, i reinstalled al the software twice, downloaded the hotfixes etc. nothing works. I mailed customer service and am wiating for a reply, anyone any ideas in the meantime ?

general_tomorof wrote:My firmware is version .0.0eaifaik, for the zen sleek photo there is no v2.xx..the release was only few weeks ago, so the firmware is very new and maybe not full functionable on all pc's.and it is not possible to update your firmware without connection to your player..Edit: i already installed WMP0
Apologies, I just noticed this was a Sleek Photo, rather than the original Sleek.
I'm guessing the Sleek Photo must be PlayForSure, so for some reason Windows is not picking up the MTP device driver. You can try forcing Windows, through Device Manager, to look in the directory C:\WINDOWS\INF where the MTP driver information is located.
Failing that, have a look at the link "problems with connecting using MTP firmware" in the FAQ post.

ZEN sleek photo, computer not registering

hi I purchased a zen photo sleek today, i charged it up to full, installed the software, and connected my player to the computer. However, a message came up on the screen saying "what do you want to do with the device, explore with zen sleek photo explorer, or media player etc.." i clicked 'explore with zen sleek photo explorer' however when the program started up it stated my player was not connected, which it clearly was, full battery, sitting right in front of me. I tried to register the product, but again it simply said that an unregistered player had not been recognised? can someone please help me, this is very frustrating, and im having to make do with listening to the factory creative music, lol.
cheers,
ALEX

I suppose you could try the answers here first: http://forums.creative.com/creativel...essage.id=2475

Zen Sleek photo not recogniz

I had my zen sleek photo working fine for about 3 weeks, then all of a sudden it's not recognized.
I've spent the past 3 hours looking around on the site and messing around, and i've given up hope.
I've reinstalled the software, installed and reinstalled the drivers, rebooted and cleaned up the zen player, tried deleting my USB ports and reinstalling them, tried different ports, tried the permissions and the usb zen connection registry hacks, pretty much every solution i can find.
I have win XP, SP2. I haven't got a hub, i've tried all 6 usb ports on my computer (overkill i know), taken out all other usb connections except for my mouse.
I don't necessarily want to update firmware on the player as most people say that only messes things up and you can't go back, but seeing as it only recognizes the player as an MTP device i doubt I could update anyways.
In the device manager, the zen shows up as a portable device, and there's a little ! by the picture (meaning it's not working properly, obviously). When you expand it, there are clearly no drivers for it as it says the driver info is not available.
When I first plug it in, it recognizes the device and tries to find applicable drivers for it. I've let it search my entire computer before, and it supposedly finds something as the two folders appear with data transferring between the two, but immediately afterwards it stops and says:
"There was an error installing this hardware:
Zen Sleek Photo
An error occurred during the installation of this device
A service installation section in this INF is invalid."
I assumed this meant my drivers were bad, so I went on a mission and found several different drivers, and installed these, but I guess they didn't work as it still doesn't work.
I downloaded the Zen Sleek Photo XP PlaysForSure Firmware upgrade program, and it says "Your player is not connected, please connect your player"
The Zen charges, so the cable is OK and I haven't done anything to it since the last time it worked.

yep. man mine did the same thing. i emailed the crew here and they said to reset it. w/ the lil reset button. they also said to enter it in recovery mode. i didnt know what that meant. lol so i just reset and tried it. then it werked

Zen sleek photo drivers not recognized by computer

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