Zen Sleek Photo not dock

Alright so, I installed all the stuff that came with my new Zen Sleek Photo and I want to add music like any other person would. So I plug the player into the usb port and I get th usual Windows alert and noise saying I have new hardware. I go through the little wizard and figure I'm all set. I go to start adding tracks and it says there is no device plugged in. So I then decided to install the same stuff on my mom's computer and it works. I get a screen that says "Docked" or whatever on the player and I can actually go in and add music. Now, I would just use that computer, but my music is all on my computer, so this wont work. What can I do to make it work on my computer?

I have SP2 and I just used Windows Update to make sure that wasn't it. This is really frustrating that Windows detects the thing being plugged in, but neither the Creative software or Windows Media Player detects it.
Someone please give me some reason for this. This is my computer.
Dell Inspiron 000 laptop
Model PP08S

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Apologies, I just noticed this was a Sleek Photo, rather than the original Sleek.
I'm guessing the Sleek Photo must be PlayForSure, so for some reason Windows is not picking up the MTP device driver. You can try forcing Windows, through Device Manager, to look in the directory C:\WINDOWS\INF where the MTP driver information is located.
Failing that, have a look at the link "problems with connecting using MTP firmware" in the FAQ post.

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I bought a Zen Sleek Photo in March, I've never had a problem with it until today. I tried to turn it on and nothing happened (its fully charged and not on hold). I connected it to my computer, and the charging symbol would not apear. When I try to turn it on now, the blue light on the power button blinks three times and stops, but it still does not turn on.
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Have you tried resetting it's
[Use a straightened out paper clip or a pin to press the recessed Reset switch in the small hole on the bottom of the Zen Sleek Photo.]

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I had my zen sleek photo working fine for about 3 weeks, then all of a sudden it's not recognized.
I've spent the past 3 hours looking around on the site and messing around, and i've given up hope.
I've reinstalled the software, installed and reinstalled the drivers, rebooted and cleaned up the zen player, tried deleting my USB ports and reinstalling them, tried different ports, tried the permissions and the usb zen connection registry hacks, pretty much every solution i can find.
I have win XP, SP2. I haven't got a hub, i've tried all 6 usb ports on my computer (overkill i know), taken out all other usb connections except for my mouse.
I don't necessarily want to update firmware on the player as most people say that only messes things up and you can't go back, but seeing as it only recognizes the player as an MTP device i doubt I could update anyways.
In the device manager, the zen shows up as a portable device, and there's a little ! by the picture (meaning it's not working properly, obviously). When you expand it, there are clearly no drivers for it as it says the driver info is not available.
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Zen Sleek Photo
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yep. man mine did the same thing. i emailed the crew here and they said to reset it. w/ the lil reset button. they also said to enter it in recovery mode. i didnt know what that meant. lol so i just reset and tried it. then it werked

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fred38 wrote:
Hi i had this problem too and the solution was amazingly simple. (I found it by searching on Google for ages!) Turn your pc off and then unplug it from the mains for approximately 30 mins. I know it sounds crazy but apparantly static electricity can cause problems with usb devices particularly if you have your device already plugged in to USB port-Windows forgets its there! After 30 mins plug your pc back in to the mains and voila! your Zen will be recognised again.
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UPDATE.... PROBLEM SOLVED.. LOOK BELOW.. FRED'S SUGGESTIONMessage Edited by dindia on 07-24-2006 2:49 AM

fred38 wrote:
Hi i had this problem too and the solution was amazingly simple. (I found it by searching on Google for ages!) Turn your pc off and then unplug it from the mains for approximately 30 mins. I know it sounds crazy but apparantly static electricity can cause problems with usb devices particularly if you have your device already plugged in to USB port-Windows forgets its there! After 30 mins plug your pc back in to the mains and voila! your Zen will be recognised again.
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Message Edited by joshua32 on <SPAN class=date_text>06-22-2006 <SPAN class=time_text>08:24 PM
Message Edited by joshua32 on 06-22-2006 08:25 PM

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branded34,
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scottjg24 wrote:
justaguy,
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when I wrote USB port, I meant that whole long slot as that's the USB portion you connect to your computer..... I thought you be clever enough to understand...hmm...nvm....Message Edited by justaguy on 2-03-200703:37 AM

Zen Sleek Photo not dock

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