ZEN Sleek photo not recognized tried everything HEL

i bought my zen photo sleek today, the software installed, the device was recognized. I started transferring files which stopped at file 97 and didn't do anything. I clicked cancel which made the tranfer window freeze and not respond anymore. Task manager didn't open so i rebooted my computer. After this the device wasn't recognized anymore. since then i've tried EVERYTHING i could find on this forum but failed. all setting seem to be ok, i reinstalled al the software twice, downloaded the hotfixes etc. nothing works. I mailed customer service and am wiating for a reply, anyone any ideas in the meantime ?

general_tomorof wrote:My firmware is version .0.0eaifaik, for the zen sleek photo there is no v2.xx..the release was only few weeks ago, so the firmware is very new and maybe not full functionable on all pc's.and it is not possible to update your firmware without connection to your player..Edit: i already installed WMP0
Apologies, I just noticed this was a Sleek Photo, rather than the original Sleek.
I'm guessing the Sleek Photo must be PlayForSure, so for some reason Windows is not picking up the MTP device driver. You can try forcing Windows, through Device Manager, to look in the directory C:\WINDOWS\INF where the MTP driver information is located.
Failing that, have a look at the link "problems with connecting using MTP firmware" in the FAQ post.

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fred38 wrote:
Hi i had this problem too and the solution was amazingly simple. (I found it by searching on Google for ages!) Turn your pc off and then unplug it from the mains for approximately 30 mins. I know it sounds crazy but apparantly static electricity can cause problems with usb devices particularly if you have your device already plugged in to USB port-Windows forgets its there! After 30 mins plug your pc back in to the mains and voila! your Zen will be recognised again.
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THANSKS FRED!
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UPDATE.... PROBLEM SOLVED.. LOOK BELOW.. FRED'S SUGGESTIONMessage Edited by dindia on 07-24-2006 2:49 AM

fred38 wrote:
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ps.
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SheriMc wrote:
I have a Zen Sleek Photo 20GB, software version .5.0 - - My computers (PC and laptop) both recognized my Zen Sleek until Windows SP3 update. Since I have restored both back to before SP3 and WMP. Still not recognized. I've gone to the recovery mode on my Zen and done everything BUT the reformat. Now I've installed SP3 and WMP. Nothing hel
ps.
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