Zen Sleek Photo - XP doesn't install player

Hi peeps,
Being a Creative fan :smileysurprised: I decided to add the Zen Sleek Photo to my repertoire of Creative kit (Gigaworks S750 and X-Fi Fatality SoundBlaster).
Well, it arri'ved this morning and after installing the software (except WMP0 as I already had that) I plumbed in the player and after getting the XP bubble "Found New Hardware" and the "Welcome to the Found New Hardware Wizard", when prompted to install the software for it, all I'm getting is:-
"... There was a problem installing this hardware
MTP Device
An error occured during the installation of the device
The service did not respond to the start or control request in a timely fasion..."
Any ideas as to what the problem is?
Hope someone can help as I'm mega frustrated that I can't even get any of my tunes on it to even give it a whirl - looks nice though
Many thanks in advance,
LAGAVULIN

Lagavulin wrote:
In reference to SSR's post, sure, I accept that these issues are not exactly unresolvable, but there is TOO much inconvenience involved for TOO many people. It shouldn't be a case of trawling through umpteen websites/FAQ's just to get a vague idea of what *might* be causing a problem. And since it appears these issues are quite frequent (from a commercial aspect at least) IMHO, Creative should attempt to proffer some easier resolution to the potential pitfalls, possibly by adding a few extra bits of software/instructions with the product.
Agreed
Creative should perform more checks on the computer to make sure that everything is required and installed and configured correctly to use the player. The steps listed in the MTP FAQ <a href='http://www.nomadness.net/modules.php?name=FAQ&myfaq=yes&id_cat=8&categories =Nomad+Jukebox+Zen#228' target=_blank>here[/url]. Are the most common methods to solve device detection issues. I'm sure Creative is aware of these problems and that these can be done. However Microsoft should be involved as it is their standard and Creative is simply making their products to the standard set out by Microsoft. Hopefully when WMP comes out, Microsoft would implement these changes or even change the way the computer recognizes MTP devices without disturbing the existing programs that do support MTP, like Notmad Explorer and Media Monkey. The suggestions listed in the FAQ are from Microsoft (hotfixes) and the users who have posted on the Creative, Dell, and iRi'ver forums. The suggestions were simply gathered up and put together.
<a href='http://www.myfilehut.com/userfiles/54685/fixup.zip' target=_blank>This[/url] file basically does everything listed in the FAQ, just doesn't download the hotfixes for you, but does do the registry changes, the Windows Services, and other things as well. Its a simple solution which I will start giving as suggestions more and more, hopefully it will end up in the MTP FAQ.

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