Zen stone plus 2 gb not work

guys , i purchased this stone plus in july , recently it was charging and as a suuden when i tried to on it , it didnt do that instead of that aftr when i pluged it to charge it didnt do that and also is not powering on
what the problem guys ???

Hopefully you don't have 2GB worth of files loaded but I'd try a reset which is destructi've of the contents. The reset button is on the side of the Zen stone plus.Message Edited by Spete on 2-02-200705:52 PM

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Zen Stone Plus 2GB dosen't work. - dead?

I have problem with this mp3 player.
I tried MP3 Player Recovery Tool, charging, resets, checking with other PCs. Still nothing.
Screen is broken for few years, but player worked well to yesterday.
Now PC doesn't see player, it not responding for any of my actions...
Shortly: Need some help ;P
Btw. Sorry for my English. I know that it's not good enough.
Message Edited by fantom on 06-29-2009 08:6 AM

Sounds like it might be a good time to contact customer support for service while your players are still covered under warranty.

Zen Stone Plus 4GB - Automatic Shutdown - IT DOES NOT WORK

:Zen Stone Plus 4GB - Automatic Shutdown - IT DOES NOT WORKVHello!
I do possess this MP3 Player (with integrated speakers) for more than 2 years now and have never been using the Automatic Shutdown function of the player (in the menu settings). Yesterday, I went to bed, wanted to listen to some music and tried out this function the first time, but it did not work. I tried it with 5, 0 and 30 minutes. What am I doing wrong or is this setting just a joke?
I am using the current software/firmware and am not a newbie to technical instruments so I do know how to - theoretically - start this function by going to setting - Automatic Shutdown - scrolling to the minutes I want to have - Enter/Confirm with the middle ball-knob at the front of the player.
Maybe some of you might help me, I would highly appreciate that.
Kind regards
Guyfromgermany

Hi JLM, am running .0.05e fine and in fact listening to it at the moment. Is there anyway you can regress back to .0.03 to test your theory? Testing a bunch of 28k CBR MP3s is an easy thing to try also.Message Edited by BlueRobin on 0-02-200802:49 PM

Zen Stone Plus not detected by software - GRRRRR

Hello all
A month ago I bought the Creative Zen Stone Plus.
I was quite happy to go with Creative because I had been the happy owner of a Creative MuVo player for a few years. The MuVo was remarkably straightforward to use. The only problems I experienced were occasionnal freezes of the software during file transfer. Nothing major. I lost count of the number of times I recommended this product to others, usually as a cheaper but just as good alternati've to the iPod.
However, I am beginning to have serious doubts about Creative.
This is the problem:
- The player cannot be seen in Creative Media Lite.
- In Devices Manager, "Creative Zen Stone Plus" appears under devices category "Other devices" and has a yellow question mark next to it.
In other words, I have had the Zen Stone Plus for a month and it has never worked !
From my exchanges with Technical Support (email) and from the knowledge base (eg # 9287,
and 4782) and from this forum, I have tried several things such as
- deinstalling (actually rolling back) then reinstalling Windows Media Player (to get MTP drivers installed)
- downloading the Iomega patch
- I downloaded the player recovery tool (the one with the red button) but when I click on it, I get the message "Player not detected. Do you want to retry"
I found two dead ends in the technical support articles I read:
- I decided to make changes to the registry, as one article suggested that the problem may be due to USB permissions. So I typed 'regedit' but the compuer would not accept this command.
- I also decided that I would change the firmware, as another article suggested. How on earth do I do this. I downloaded the firmware for my player but I do not know how to enter the Recovery Mode. It is not clear from the Recovery page (KB ID # 4794) whether my device is 'ZEN' or a 'Zen Series'. I treid the procedure for both and neither worked !
I'm beginning to feel like I've wasted my money. I had been thinking about buying a Creative player for my sister and also a friend. Now I won't bother, even if this problem is solved. I consider myself to be IT literate but how does Creative expect technically illiterate people to cope with its products !
Can anyone help me to make the Zen Stone Plus work? Otherwise, I'll consider it to be a **bleep** Stone and flush it down the toilet, where it belongs.
Andy
Message Edited by Andy7504 on 03-5-2008 08:2 PM **It should be obvious that if the forum blocked a word, you're not allowed to use it. Please refrain from cursing in the future. Dale-CL
Message Edited by Dale-CL on <span class='local-date'> 03-5-2008<span class='local-time'> 04:45 PM

-. Hello Seb_tokyo,
Welcome to Creative forums!
When you plug in the ZEN stone, your device manager list should refresh. Besides under USB controllers, did it detect anything when you plug it's You can also try the following:
.) Unplug/replug the USB cable and connect it to the rear USB port instead of using front ports.
2.) If you have another USB cable, try using a different one and see if it works.

Certian bands/artists not showing up on Zen Stone Plus when they are on the play

I got my zen stone plus a day ago. I've been using windows media player sync to get music onto it?But when I sync it once, I cant seem to get more artists on when I sync again. It says the songs are on there through the actual file... but they aren't showing up on the player!?any idea how to fix this?

I am also having a problem like this. I have tried to add to the music on my Zen Stone + using the Creative Media Lite software. It is transferred, I disconnect the player properly but when I try and browse to the music it is not there. I have then re-tried, just transferring the album folder directly under the Music folder, and it works! I have other tracks using the dri've:\Music\Artist\Album folder structure and they work, so what is going on? Maybe the ZEN doesn't like The Decemberists!

Zen Stone Plus: does not charge/power on / isn´t reconized by my

Hi!?Bought a few days ago a zen stone plus but haven't tested it. Aboiut 2 weeks later I opened the boix and noticed the player does not charge, or power on and is not recognized by my pc as well...
What should I do? The shop where I bought it is about 600 km away from my home...
Regards?

Try it on another PC if you can to be sure the player is having a problem, if it does the same there then I would advise contacting Customer Support so they can assist you.
Cat

Help! My Zen Stone Plus 4GB working problems!

My Zen Stone Plus 4GB worked fine a few minutes ago, but if I now turn it on, it'll freeze to Zen Stone Plus 4GB logo. I can't go to menu, use buttons or turn it off a normal way! Just if I press reset button, then it'll turn off. But it's same froze thing everytime I turn it on!
Second bad thing is, that my computer doesn't recognize the player anymore. It just turns it on, but it'll stay in the same logo.
I tried Creavite's support things, no help at all.
And Recovery Tool and Firmware didn't work, because they don't recognize it.
Please, help

kindly format your player in windows xp and scan it with avast antivirus software....... update the firmware after formatting...

My zen stone plus 2Gb not starting

i have been using my Creative Zen Stone Plus 2GB since past 7-8months
recently it started giving problems. It dint start up and when i connected to my computer it is asking me to format the dri've when i try to open it..and when i click to format..it says it cant format and then the dri've vanishes from My Compute.
I took to the service centre..tht guy he said he updated the firmware..i came bak ad connected it to my pc to charge...my winamp detected it as an mp3 player and asked me to synchronize which i cancelled..
open the dri've...then when i tried to delete the files...same prob started again!!!
now the dri've doesnt even show up in My Computer..
wat to do?

Moniushko,
Looks like something is wrong with the device, I would get in touch with support if I were you.

Problem with my brand new mp3 player Zen Stone Plus 2GB ( with built in speaker )

Hi .
I have purchased the following Zen Stone Plus 2GB with built in speaker on 24.06.2008.
From day one, it had a charging problem . Initial charging it'snever go beyond 87%.
After using it for 2 days, at the time of recharging , I found my player won`t get dectected in my PC .
I took the set to the vendor for a checkup . He tried to solve it by resetting , formating etc. But he could only able to to format it's sacrificing its 50% of its allocated space.
My vendor then changed the set with a brand new one, againts that faulty one .
Now the new one worked well for 3 - 4 days , but it is now totally dead .
But the set did not give any indication before it become completely dead.
A few dust particles inside the LCD screen was also observed. I can`t understand how come dust particles can enter inside
a player which is sealed box pack .
Next issue is with the battery which CREATIVE promised of giving a backup of approx 20 hrs of continious playback , which with minimal scuffling and with minimal settings lasted for 0 hrs approx ( 50% less than promised ).
Another thing that i must state is the problem of FM Reception . It is simply terrible . In the same area where my mobile's FM reception is fine , Zen Stone's FM failed to give any reception .
I came to know about Zen Stone Plus from of my friend , who is using Zen Stone Plus GB without any problem for long time.
Pls tell me what to do now, since my player is compleately out of order now , and pls suggest me something regarding the issue of battery backup , FM reception ... etc.
Now i am in a total mess . I just dont know what to do with the set that is few days old .
Pls help urgently .
Waiting for any valued suggestion .
Bye ...

Hi,
I would suggest getting in touch with support, they might be able to help you with this.
Go to the Support section of the website and select your product. On your right, click on Contact Us. You will be provided with a list of troubleshooting options. Click on the one closes to your issue. Go through the suggestions and if the does not work or you have already tried that, scroll to the bottom and click on No, escalate to email. This should bring you to the email form to contact support.

HELP! Brand New Zen Stone Plus WON'T TURN

Just received the product today, downloaded and installed the latest software. Charged the unit for 3 hours and successfully loaded mp3 onto the player. Following every direction and clicked the "safely remove hardware" option. All ready to go... press the on/off button... NOTHING HAPPENED! No screen! LED light did not turn on! NOTHING!
So went to Creative site and follow the "fix it myself" direction, reset the player did not work, formatting the player did not work. There is no firmware download available for Zen Stone Plus (only Zen Stone), so I could not try that option.
I am starting to think there is a defect in my player. Do you guys have any suggestion on what I should do? Does any know how to contact Creative's US customer support (email address and/or phone numbers)? And please don't refer me to the 3 dollars to 30 mins support because I already spent money expecting to buy a non-defecti've product.
I tried looking for the customer support number before posting this message. I did not know Creative have such a poor customer support system! I clicked the "email support" on its site and it directed me to some "fix the player yourself" page (I also tried those solution but did not help), and does not lead to any customer support number! HORRIBLE!Message Edited by misellu on 07-3-20070:6 PM
****** UPDATE*********
Thanks for everyone's suggestions.
Since I didn't want to spend more time to fuzz over a defecti've product, I returned my Zen Stone Plus to Amazon (I did this because I know sending it to Creative would take much longer time before I receive a replacement). Amazon sent me a new one in about 3 days at no charge (and free return shipping). The new one works fine now and does everything its suppose to do (so far...).
Just like I wrote it when I posted the problem, I tried different time intervals and it still wouldn't turn on. I couldn't have lock the unit because it requires power on to turn on the lock (which I was unable to turn on the unit).
The lesson I learn here is think about the product's customer support and where I am buying from before purchasing anything online. I would definitely think twice before buying Creative's products again.
Message Edited by misellu on 08-05-200702:2 PM

mine wont turn on after almost two weeks since i bought my player. i went to the store where i bought my player, asked them to replace my player right there and then (because i firmly believed that it was a factory defect) but to no avail. so i let the creative support checked my player and voila! my player was infected with WORM VIRUS!!! they fixed my player, deleted the virus and was all set after 2weeks. i scanned my computer, found A LOT OF WORM VIRUS, deleted them before connecting my player to this computer. after transferring files to my player & disconnecting it from this pc, it wont turn on again!! and i havent used it for at least 0mins since i got it back! darn!! i'm gonna return it again to the storea and ask for creative support's help again. does anybody know if there is an anti-virus available for zen products?

Can the Zen Stone Plus coexist with iTun

I am a runner and I am interested in the Zen Stone Plus. I use iTunes and various iPods. How would the Zen software coexist with iTunes.
Most of the music in my library is from?my own CD's?and not from the iTunes Store. Thank you. Bob Michiel?

Yes, the softwares can co-exists with each other. However the iTunes would not work with the Zen Stone Plus.

Zen stone plus 2gb with built in speaker problem.

Hello everyone.3 months ago i bought a zen stone plus mp3. It didnt appear to me any problems but yesterday i couldn't open it,i thought it would be due to battery lack but when I connected it to my pc neither the pc could read it. :S
Can somebody help me please?

Hi,
I would suggest getting in touch with support, they might be able to help you with this.
Go to the Support section of the website and select your product. On your right, click on Contact Us. You will be provided with a list of troubleshooting options. Click on the one closes to your issue. Go through the suggestions and if the does not work or you have already tried that, scroll to the bottom and click on No, escalate to email. This should bring you to the email form to contact support.

Zen Stone Plus Speaker. Browse music without starting the first song in the next fold

Hi everyone,
I'm not sure what I want is possible.
I've had this player for about a?week now and I believe I could browse to the folders while listening to a song. For some reason when I do that now the player?start playing the first song of every folder when I browse through it.
I'm starting to doubt if I remember it right that it was possible to browse through while listening to a song before?
I tried playing with the setting and even did the recovery tool thing to put the player back at the setting it came with. But it didn't work.
Anyone know if this is posible, and how?
Thanks.

Tag support: the ability to select music by album/artist/track instead of folders
Display always on option - i know its to help save battery life but sometimes it would be helpful if the display stayed on
Display artist and song name, inst4ead of just the song name/file name
Alarm clock function: my Zen stone plus has a speaker, and a clock function. My Zen Xtra has a clock and an alarm clock function but no speaker other than headphones (if any are plugged in) for the alarm to sond through, the same is true with my visio:M? the Zen Stone plusw/speaker has a clock but no alarm, and if anything it would make a fantastic little alarm clock with a 'sound' to music or wsound to beep? function.

Zen Stone Plus and RhapsodyT

Hi,I see that Rhapsody does not yet list the Zen Stone as a?compatible device with RhapsodyToGo. I have 2 questions. ) does anyone know for sure if it is or not 2) Does Rhapsody have plans to make work?This will detemine if I get one for my wife - since we have RhapsodyToGo?Thanks

Direct copy/paste from the specs page for your player:
Audio Playback Format:
]Audible Format 2 and 3
MP3 (Up to 320 kbps)<
WMA (Up to 320 kbps)<
WMA with Windows Media Digital Rights Management (WMDRM) 9
So that would be a "no."
EDIT: [color="#008000">Or perhaps "maybe." Creative is being schizo again on their spec pages. I believe the "with built-in speaker" models are the newest. The specs for the "Zen Stone w/..." are as above. The specs for the "Zen Stone Plus w/..." say it supports Audible 4 (which may or may not be accurate). I assume the non-speaker Zen Stones are the oldest models. If the "Zen Stone w/..." model? doesn't do Audible 4 then I doubt the older models would. Regardless, the question is still open for debate. ?

Zen Stone Plus softw

Hello
I'm trying to download software for my Zen Stone Plus, but the Creative website gives me the famous "page can not be displayed".
Can someone please send me the english installer or post a link that works?
does not work -->?
http://files2.europe.creative.com/ma...LE_E6___08.exe
Please help me :-)

forgot to add... am on service pack 3

Zen stone plus 2 gb not work

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