Zen stone plus not detected by computer..

I have found many post on same subject , but still have not found a case similar to mine, or adequate answer..
I have been using my Stone plus for a year, with no trouble.
It is still working properly as a player.
I just decided to add some music on it, and my computer is unable to detect it. But it used to.
I have been using the same computer, and same operating system, windows XP.
I have tried to find the device going through Start/Control Panel/system/hardware/device manager/USB controllers but it shows nothing except USD root hub and Intel 9290EB USB Uni'versal host Controller
when I connect my Zen stone to my computer is is only able to charge the battery,
Can anyone help ?

-. Hello Seb_tokyo,
Welcome to Creative forums!
When you plug in the ZEN stone, your device manager list should refresh. Besides under USB controllers, did it detect anything when you plug it's You can also try the following:
.) Unplug/replug the USB cable and connect it to the rear USB port instead of using front ports.
2.) If you have another USB cable, try using a different one and see if it works.

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Zen Stone Plus not detected by software - GRRRRR

Hello all
A month ago I bought the Creative Zen Stone Plus.
I was quite happy to go with Creative because I had been the happy owner of a Creative MuVo player for a few years. The MuVo was remarkably straightforward to use. The only problems I experienced were occasionnal freezes of the software during file transfer. Nothing major. I lost count of the number of times I recommended this product to others, usually as a cheaper but just as good alternati've to the iPod.
However, I am beginning to have serious doubts about Creative.
This is the problem:
- The player cannot be seen in Creative Media Lite.
- In Devices Manager, "Creative Zen Stone Plus" appears under devices category "Other devices" and has a yellow question mark next to it.
In other words, I have had the Zen Stone Plus for a month and it has never worked !
From my exchanges with Technical Support (email) and from the knowledge base (eg # 9287,
and 4782) and from this forum, I have tried several things such as
- deinstalling (actually rolling back) then reinstalling Windows Media Player (to get MTP drivers installed)
- downloading the Iomega patch
- I downloaded the player recovery tool (the one with the red button) but when I click on it, I get the message "Player not detected. Do you want to retry"
I found two dead ends in the technical support articles I read:
- I decided to make changes to the registry, as one article suggested that the problem may be due to USB permissions. So I typed 'regedit' but the compuer would not accept this command.
- I also decided that I would change the firmware, as another article suggested. How on earth do I do this. I downloaded the firmware for my player but I do not know how to enter the Recovery Mode. It is not clear from the Recovery page (KB ID # 4794) whether my device is 'ZEN' or a 'Zen Series'. I treid the procedure for both and neither worked !
I'm beginning to feel like I've wasted my money. I had been thinking about buying a Creative player for my sister and also a friend. Now I won't bother, even if this problem is solved. I consider myself to be IT literate but how does Creative expect technically illiterate people to cope with its products !
Can anyone help me to make the Zen Stone Plus work? Otherwise, I'll consider it to be a **bleep** Stone and flush it down the toilet, where it belongs.
Andy
Message Edited by Andy7504 on 03-5-2008 08:2 PM **It should be obvious that if the forum blocked a word, you're not allowed to use it. Please refrain from cursing in the future. Dale-CL
Message Edited by Dale-CL on <span class='local-date'> 03-5-2008<span class='local-time'> 04:45 PM

-. Hello Seb_tokyo,
Welcome to Creative forums!
When you plug in the ZEN stone, your device manager list should refresh. Besides under USB controllers, did it detect anything when you plug it's You can also try the following:
.) Unplug/replug the USB cable and connect it to the rear USB port instead of using front ports.
2.) If you have another USB cable, try using a different one and see if it works.

Zen V plus not recognised by computer and rebuilds library every time it is switched on

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Zen stone plus not holding a cha

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gale wrote:
I just got this a couple of months ago. About 0 days ago I fully charged it. I didn't use it since then and went to use it tonight and it was completely dead. Is it normal for it to do that? And btw I had it plugged into the USB and waited literally hours and it never showed any bars so I bought the wall plugin and now I charge it that way. The USB does work for transferring files though.
"the wall plugin" ?Message Edited by lparcshinoda on 09-4-20070:56 AM

My zen stone plus 2Gb not starting

i have been using my Creative Zen Stone Plus 2GB since past 7-8months
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:Zen Stone Plus 4GB - Automatic Shutdown - IT DOES NOT WORKVHello!
I do possess this MP3 Player (with integrated speakers) for more than 2 years now and have never been using the Automatic Shutdown function of the player (in the menu settings). Yesterday, I went to bed, wanted to listen to some music and tried out this function the first time, but it did not work. I tried it with 5, 0 and 30 minutes. What am I doing wrong or is this setting just a joke?
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Hi JLM, am running .0.05e fine and in fact listening to it at the moment. Is there anyway you can regress back to .0.03 to test your theory? Testing a bunch of 28k CBR MP3s is an easy thing to try also.Message Edited by BlueRobin on 0-02-200802:49 PM

Zen stone plus 2 gb not work

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Hopefully you don't have 2GB worth of files loaded but I'd try a reset which is destructi've of the contents. The reset button is on the side of the Zen stone plus.Message Edited by Spete on 2-02-200705:52 PM

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Hi!?Bought a few days ago a zen stone plus but haven't tested it. Aboiut 2 weeks later I opened the boix and noticed the player does not charge, or power on and is not recognized by my pc as well...
What should I do? The shop where I bought it is about 600 km away from my home...
Regards?

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Cat

Certian bands/artists not showing up on Zen Stone Plus when they are on the play

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I am also having a problem like this. I have tried to add to the music on my Zen Stone + using the Creative Media Lite software. It is transferred, I disconnect the player properly but when I try and browse to the music it is not there. I have then re-tried, just transferring the album folder directly under the Music folder, and it works! I have other tracks using the dri've:\Music\Artist\Album folder structure and they work, so what is going on? Maybe the ZEN doesn't like The Decemberists!

Zen Stone Plus is de

Hi all,
I am really desperate.... I charged my Zen Stone Plus yesterday and forgot to "safely remove the player". So by accident I just shut down the computer and when I realised that the player was still connected I just pulled the USB cable out of the PC. Since then the player doesn't work anymore. I can't switch it on. When I connect it to the PC it is not recognised, basically nothing happens. I know it's not the USB hub cuz any other device I connect is recognised immediately. So it must be the player....does anyone have an idea what could have happened and is there anything I can do to fix it's Unfortunately firmware or mp3 recovery tool are not of help as the player is not detected.....please please help!
I can't even exchange as I am based in UK but bought the player in Germany....so any advice would be VERY welcome !!
Thanks guys!!?

So sorry to hear this.
The only thing I can think of is to try the reset button, but you probably already?tried that.
For might this ever happen again. I think it's fine to turn of the computer with the player still connected, just wait for the computer to turn off completely until you remove the player. ?(At least that's what I always do, using the logic that when everything is turned off so is your player... )

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Just received the product today, downloaded and installed the latest software. Charged the unit for 3 hours and successfully loaded mp3 onto the player. Following every direction and clicked the "safely remove hardware" option. All ready to go... press the on/off button... NOTHING HAPPENED! No screen! LED light did not turn on! NOTHING!
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I tried looking for the customer support number before posting this message. I did not know Creative have such a poor customer support system! I clicked the "email support" on its site and it directed me to some "fix the player yourself" page (I also tried those solution but did not help), and does not lead to any customer support number! HORRIBLE!Message Edited by misellu on 07-3-20070:6 PM
****** UPDATE*********
Thanks for everyone's suggestions.
Since I didn't want to spend more time to fuzz over a defecti've product, I returned my Zen Stone Plus to Amazon (I did this because I know sending it to Creative would take much longer time before I receive a replacement). Amazon sent me a new one in about 3 days at no charge (and free return shipping). The new one works fine now and does everything its suppose to do (so far...).
Just like I wrote it when I posted the problem, I tried different time intervals and it still wouldn't turn on. I couldn't have lock the unit because it requires power on to turn on the lock (which I was unable to turn on the unit).
The lesson I learn here is think about the product's customer support and where I am buying from before purchasing anything online. I would definitely think twice before buying Creative's products again.
Message Edited by misellu on 08-05-200702:2 PM

mine wont turn on after almost two weeks since i bought my player. i went to the store where i bought my player, asked them to replace my player right there and then (because i firmly believed that it was a factory defect) but to no avail. so i let the creative support checked my player and voila! my player was infected with WORM VIRUS!!! they fixed my player, deleted the virus and was all set after 2weeks. i scanned my computer, found A LOT OF WORM VIRUS, deleted them before connecting my player to this computer. after transferring files to my player & disconnecting it from this pc, it wont turn on again!! and i havent used it for at least 0mins since i got it back! darn!! i'm gonna return it again to the storea and ask for creative support's help again. does anybody know if there is an anti-virus available for zen products?

Charging Zen Stone Plus

when I plug the Zen Stone Plus into the computer via the USB port, the LED light that blinks is blue (the manual says it's supposed to be orange) - does that matter also the icon representing of the amount of battery left in the player is constantly at 20% on the Creative Media Lite program (downloaded from uk creative website) no matter how long I charge it, and the low battery sign is always shown on the player display even after unplugging. Otherwise, the mp3 player does not show signs of being charged. How can I charge it'sthanks

U can check the accessories and see that whether the charger is the same...by the way i would like to ask u how many hours for u to charge ur zen stone pluz

Zen Stone Plus Battery Life Test -Summ

Battery Life/ Playtime: Up to 9.5 hours for continuous audio playback
Battery Type: Rechargeable Li-Ion Polymer (Embedded)
*CREATIVE specifications.
I had tested on my zen stone plus battery life... I used uni'versal travel adapter for zen micro to fully charged my zen stone before began my test... I let it continuous audio playback till all battery drained
Detail :
* 30 Song, ~80 song is rock/techno, ~50 song is pop
* Bit Rate: 28-320 kbps
* Audio sample rate: 44kHz
* Bass Boost On
* EQ set to rock
* Continuous audio playback - No skipping Tracks
* Volume - 3/40
* No headphone plugged -(Because of this battery life might vary, whether u use high powered
headphone or not)
* No radio, stopwatch, microphone used
* Firmware .03.0
* Player's date and time - Off
* Idle Shutdown - 0s
* Contrast - 40%
* Waked up the player from idle few time ( To check my player condition)
* Result : 8.8 hrs ( 8 hr 4 min 2++ sec) for the above condition.
First 3 hrs - Full bar
Next 4 hrs - Left 2 bar
Next hrs - Left bar
Next 40 min - Battery drained (Player shut down by itself)
**Estimated * as i said i check my player condition few time
P.s. If i missed out anything, Please tell Me.
Thank !Message Edited by hippon2 on 0-8-200707:34 PM
Message Edited by hippon2 on 0-8-200707:36 PM

ok, I will tkae that under consideration. Now I have another battery issue, after fully charging the MP3 player I noticed that the battery life drain rather quickly while it is off. I lost 9% of it's charge from taking it off the charger at midnight and then plugging it into the usb port of my computer the next morning at 10:00am. The clock is turned off so it should not be doing anything for those 0 hours.

Zen Stone Plus on Macint

Hi!
I have new ZEN Stone Plus 2GB Black
but i have a question - about charging - I have Mac OsX and when i connect it to computer the charging icon appears on the display, but I has been charging for few hours now and still there is steady blue light - not blinking - can anyone tell me how long does it take to fully charge the battery when I connect it for the first time and secondly - is there any software for Mac OsX 0.4.0?
thanks a lot!

funny(!!) I have the same model (Zen Stone Plus) and the exact error occurs to me to --a power sign and NO CHARGE!!
I thought I heard that with Zen -starting it (re-boot) with the Zen plugged-in already will let it work? I tried that and , that didn't help.. -Does any Forum user have any idea what to try?

Zen stone plus 2gb god **bleep** error

ok i have the 2gb zen stone plus and my problem is it's a.not being recognised by my computer b. it does nothing to play music store files etc c.when it's chargd i turn it on but all i get is the creative logo and nothing else but the small blue light that is supposed to flash on and of stays on fully instead of flashing on and off. does anyone have any ideas to resolve this problem? preferably knowing how to format my player.

So the player will not turn on correctly at all? Have you tried it on another PC to see if it's recognised there, and so you could format it and/or update the firmware. Has the player been working correctly until now, or did you just purchase it's
Please keep your language clean when posting on this forum.
Cat

Zen stone plus not detected by computer..

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