Zen Stone Plus wont play some mu

My player is only playing about a third of the songs that is on the player
Does anyone know how to fix this?

I've just started to find out how we can use folders as playlists on the Zen Stone Plus. So I started to create a couple of folders in the root directory of the Stone Plus. However it seems like I cant create more than 4 folders, so that's kinda like saying I can only have 4 playlists. Am I doing something wrong or is there really such a limitation for this mp3 player?

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Zen Nano Plus wont play for more than 5 seconds at a ti

I recently bought a new Creative Zen Nano Plus and thought I was getting a good reliable product. It synced in WMP like it should but when I unplugged it from my computer and tried to listen to the songs it will boot up and start playing a song but then shut off 3 seconds later. I formatted it and updated the firmware and drivers on the player and my computer but it still wont play for more than a few seconds at a time. I tried changing the battery and leaving it plugged in but neither of the above worked. I would appreciate some help. Thanks.

Same issue with me - only mine won't even power on now...
I am waiting on reply from customer support...

Zen Nano Plus wont play mp3 fi

I cannot get my Nano Plus player to play mp3 files. I have reformatted the dri've but it still will not play them. This includes home-made mp3 files with no rights issues. When I transfer files to the Nano Plus and try to play them they simply will not start playing. Instead of the triangle "Play" icon, there is a solid square "Stop" icon in the display and the timer stays at 0:00. I have played some of these mp3 files in the past but none of them will play now.
Any ideas?
Thank you,
Tony

tonycog wrote:
I cannot get my Nano Plus player to play mp3 files. I have reformatted the dri've but it still will not play them. This includes home-made mp3 files with no rights issues. When I transfer files to the Nano Plus and try to play them they simply will not start playing. Instead of the triangle "Play" icon, there is a solid square "Stop" icon in the display and the timer stays at 0:00. I have played some of these mp3 files in the past but none of them will play now.
Any ideas?
Thank you,
Tony
ya i have the same problem if anyone knows anything about this please help. i cannot play anything on it and when transfer files to the mp3 player it is completely silent.

Zen Stone Plus: Does it start playing again where i stopped the so

I hope one og you can help me.
I want to know if the Zen stone Plus MP3 player starts in the same song after it has been turned off.
So if I turn it off 3.4min in a song, does it then start at 3.4 when i turn it on again, or does it start from the beginning of the song
The reason i ask is because i often use the mp3-player to hear "sound-books", and the files are often very long, so its very annoying when my current mp3 player starts from the beginning of the file after i have heard maybe 30 min

I believe the pattern with the Stones has been that if you plug them in for charging, even if you don't update the mp3s, playlists, etc., they essentially get "reset" when they resume.
They pick up where you left off as long as you *don't* plug them in for charging, changing what's loaded, etc.
I don't recall it being possible to do something like set a bookmark.
Basically, you should have several hours of play / resume time like you desire, but if you have to charge the player at some point, you'll have to go back to the beginning of the file. Not sure if they can alter this in future firmware or not.

Certian bands/artists not showing up on Zen Stone Plus when they are on the play

I got my zen stone plus a day ago. I've been using windows media player sync to get music onto it?But when I sync it once, I cant seem to get more artists on when I sync again. It says the songs are on there through the actual file... but they aren't showing up on the player!?any idea how to fix this?

I am also having a problem like this. I have tried to add to the music on my Zen Stone + using the Creative Media Lite software. It is transferred, I disconnect the player properly but when I try and browse to the music it is not there. I have then re-tried, just transferring the album folder directly under the Music folder, and it works! I have other tracks using the dri've:\Music\Artist\Album folder structure and they work, so what is going on? Maybe the ZEN doesn't like The Decemberists!

Zen Stone Plus 4GB - Hiccups / Skipping with new firmware 1.01

I upgraded my recently purchased Zen Stone Plus 4GB to the new .0.05 firmware a few days ago. Ever since, most (if not all) tracks will play for ~ second, then skip back to the beginning and play fine thereafter. The problem will recur when the next track begins, either naturally on its own or if I jump tracks. I did not notice this problem with the prior firmware .0.03 (which had some EQ issues for me--EQ adjustments weren't audible while being performed, only after applied as a whole), but have not been able to downgrade back. More than once, I have tried reformatting (as FAT). I have reinstalled the .0.05 firmware (including in recovery mode). I have tried turning cue/review on and off. Nothing solves the hiccup / skipping?problem. Again, nothing will let me downgrade back to the older firmware, either. Has anyone else noticed this with the .0.05 firmware? I know several people have reported date bugs already (which I noticed too), so I'm hoping it's just Creative still getting firmware kinks ironed out. I'm a?little worried that it appears the player is no longer for sale anywhere, despite being a brand new "release." Most of my mp3's are a high quality variable bit rate, just in case that might be impacting something.

Hi JLM, am running .0.05e fine and in fact listening to it at the moment. Is there anyway you can regress back to .0.03 to test your theory? Testing a bunch of 28k CBR MP3s is an easy thing to try also.Message Edited by BlueRobin on 0-02-200802:49 PM

HELP! Brand New Zen Stone Plus WON'T TURN

Just received the product today, downloaded and installed the latest software. Charged the unit for 3 hours and successfully loaded mp3 onto the player. Following every direction and clicked the "safely remove hardware" option. All ready to go... press the on/off button... NOTHING HAPPENED! No screen! LED light did not turn on! NOTHING!
So went to Creative site and follow the "fix it myself" direction, reset the player did not work, formatting the player did not work. There is no firmware download available for Zen Stone Plus (only Zen Stone), so I could not try that option.
I am starting to think there is a defect in my player. Do you guys have any suggestion on what I should do? Does any know how to contact Creative's US customer support (email address and/or phone numbers)? And please don't refer me to the 3 dollars to 30 mins support because I already spent money expecting to buy a non-defecti've product.
I tried looking for the customer support number before posting this message. I did not know Creative have such a poor customer support system! I clicked the "email support" on its site and it directed me to some "fix the player yourself" page (I also tried those solution but did not help), and does not lead to any customer support number! HORRIBLE!Message Edited by misellu on 07-3-20070:6 PM
****** UPDATE*********
Thanks for everyone's suggestions.
Since I didn't want to spend more time to fuzz over a defecti've product, I returned my Zen Stone Plus to Amazon (I did this because I know sending it to Creative would take much longer time before I receive a replacement). Amazon sent me a new one in about 3 days at no charge (and free return shipping). The new one works fine now and does everything its suppose to do (so far...).
Just like I wrote it when I posted the problem, I tried different time intervals and it still wouldn't turn on. I couldn't have lock the unit because it requires power on to turn on the lock (which I was unable to turn on the unit).
The lesson I learn here is think about the product's customer support and where I am buying from before purchasing anything online. I would definitely think twice before buying Creative's products again.
Message Edited by misellu on 08-05-200702:2 PM

mine wont turn on after almost two weeks since i bought my player. i went to the store where i bought my player, asked them to replace my player right there and then (because i firmly believed that it was a factory defect) but to no avail. so i let the creative support checked my player and voila! my player was infected with WORM VIRUS!!! they fixed my player, deleted the virus and was all set after 2weeks. i scanned my computer, found A LOT OF WORM VIRUS, deleted them before connecting my player to this computer. after transferring files to my player & disconnecting it from this pc, it wont turn on again!! and i havent used it for at least 0mins since i got it back! darn!! i'm gonna return it again to the storea and ask for creative support's help again. does anybody know if there is an anti-virus available for zen products?

Queries about Zen Stone Plus 2GB with built in speaker .

Hi ,
This one goes out to all friends who have?used Zen Stone Plus with built in speaker for some time ...
As stated in the box pack of giving a standby time of 20hrs continious playback ...
What is the approx backup time it offers or rather it should offer on minimal scuffling and minimum change of settings of the player?
Reply soon .
Byeee .

I haven't tested it off yet as I always charge it after one bar of the battery indicator has gone. But thought I try to use it'suntil it's completely flat this time. After listening to 4. albums and minimal playing in the menu the battery indicator still says full.

Zen Stone Plus Speaker. Browse music without starting the first song in the next fold

Hi everyone,
I'm not sure what I want is possible.
I've had this player for about a?week now and I believe I could browse to the folders while listening to a song. For some reason when I do that now the player?start playing the first song of every folder when I browse through it.
I'm starting to doubt if I remember it right that it was possible to browse through while listening to a song before?
I tried playing with the setting and even did the recovery tool thing to put the player back at the setting it came with. But it didn't work.
Anyone know if this is posible, and how?
Thanks.

Tag support: the ability to select music by album/artist/track instead of folders
Display always on option - i know its to help save battery life but sometimes it would be helpful if the display stayed on
Display artist and song name, inst4ead of just the song name/file name
Alarm clock function: my Zen stone plus has a speaker, and a clock function. My Zen Xtra has a clock and an alarm clock function but no speaker other than headphones (if any are plugged in) for the alarm to sond through, the same is true with my visio:M? the Zen Stone plusw/speaker has a clock but no alarm, and if anything it would make a fantastic little alarm clock with a 'sound' to music or wsound to beep? function.

Zen Stone Plus

I just noticed on my new 2gb Zen Stone Plus that only 64 out of the 26 songs show up to be played. This is a serious problem. All of the music was encoded to the same specs. The problem even shows up even when transferring a small number of songs. I added 20 songs and only 8 show up. I used both WMP , Media Lite, and Windows Explorer to transfer the songs. I already tried to use the MP3 recovery tool and saw no difference from before and after.Message Edited by socratesgs on 0-30-20082:05 PM

After some trouble shooting I found a Bug with the Zen Stone Plus MP3 players:
The player will only recognize song per folder!!!
So if I want to see all 26 songs I have to put them in 26 different folders!!!Message Edited by socratesgs on 0-30-2008:32 AM

Zen Stone Plus won't charge for more than 10 min

When I charge my zen stone plus, withint 5-0 mins it will be full, as indicated by both Creative Mediasource lite as well a the blinking blue led.
But once I turn on th eplayer i am shown with only 2 bars of battery and within 5 minutes of use I am down to one bar.
What's going on?
Resetting the player doesn't seem to work at all!
I haven't even had a chance to properly use it at all >

Me 2... I bought 2 Zen stone plus and the two wont charge for long too... I leave it for 4hrs and still the battery bar is only one bar full. Hai~~sad... And to make things worse, one of them the volume button is faulty. Anyway does anyone of u haf creative support hotline?

Battery Replacement Zen Stone Plus

Li-Poly batteries last approximately 3 years after manufacturing (charged or not). So if your Zen Stone ceases to function and it has not been abused, it'ss likely a dead ? no longer can be charged - battery.
I purchased a battery (actually 3 to meet their $ minimum) from allbattery.com? Polymer Li-Ion Battery 3.7V 240mAh. Order it with NO PCB option. $3.99 each plus shipping. After they arri'ved, I note the brand name is ?Tenergy. Original battery specs from Creative are 280mAh, a nominal difference. Specifications I didn?t have were charging requirements, but I?m happy to report they recharge seemingly identical from the Creative OEM batteries.
<table cellspacing="0" cellpadding="0[/img]<tr><td>This battery replacement takes some skill and is, obviously at your own risk. Suggest examining ribbon cable prior to ordering batteries. My unit is a Zen Stone Plus with Speaker.
</td></tr></table>?
BATTERY REPLACEMENT:
Run Exacto knife or small utility knife around sides and end NOT including end opposite display (or you will cut through a ribbon cable) penetrating no more than 0.075 (/6th inch) to split case of Zen Stone. It may be necessary to insert small jeweler?s screwdriver directly at corners to gently pry, releasing positioning studs. If you?re lucky, you won?t break off studs, but if you do, don?t worry they are mostly for alignment purposes.
Lift off control pad (volume up down, fast forward, reverse, center select button) Remove two Phillips screws holding pc board to bottom case and lift edge of pc board with small screwdriver under USB port.
Hinge pc board up with headphone jack on top and lift up battery with screwdriver.
Examine ribbon cable, which is folded around control board and sandwiched between control board and pc mother board. If cable is torn (or cut) you?ll probably have to throw Zen Stone in trash as this cable may be impossible to repair.
Remove white tape from top of battery and unsolder + and ? connectors
Tint ribbon cables with solder (I used a little solder paste to get solder to stick), the solder in wires, paying attention to + and ? terminals. Be very careful not to touch the ribbon cables together or solder on a metal surface.
Cut a piece of electrician tape and wrap around ribbon cables and soldering joints.
You can test your Zen Stone prior to assembly.
Reassemble in reverse order using a pin, tooth pick or small paper clip and clear silicone caulk around edges. Wrap elastics around unit holding upper and lower case together while caulk dries.
<span style="font-family: "Times New Roman"; font-size: 2pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">?
<span style="font-family: "Times New Roman"; font-size: 2pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">?
<span style="font-family: "Times New Roman"; font-size: 2pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">Sorry this board does not support pictures

&Hi,
Thanks for creating this guide. This forum does support pictures, click on Insert/edit image to insert an image. Take note that only urls are accepted so images have to be hosted on an external image hosting site like tinypic. Oh and welcome to the Creative Forums.

Zen Stone Plus won't turn

Hi,I recieved a new zen stone plus for christmas and it told me to charge it for at least 3 hours.Well...it's been 2 days and I can't get it to respond or turn on. It responds when i plug it into the usb and it says it's charging, but the light never blinks. It just keeps charging.When i hit menu, it does nothing at all.Any ideas?

One might want to read this thread..... right here..... http://forums.creative.com/creativelabs/board/message?board.id=dap&thread.id=2477
You know, the one that is stickied.....
More specifically, this part.......
"Battery - Lithium-Ion Polymer
#. Battery won't charge "out of the box" new player.
A. First, read above "Getting Started"
B. Next, try a different USB mini cable.
C. Next, there is a battery manufactuer's failure rate < %, in which the Lithium-Ion Polymer battery refuses to charge.
Creative, ships the Zen MP3 players with no charge so there is very small probability that? you could have one.
I call it the "Deep Six Discharge Battery" Call / Contact Creative.
#2. Battery won't charge properly after using the player for some time.
A. When you plug in your player into the USB port via mini USB patch cable, the connection resets the player to the "docked screen" with the battery level gas guage , in the right hand corner.
Sometimes this action does not reset the player properly but there is no indication to you that the player is charging.
Just disconnect/connect the USB cable again.
B. Sometimes, the Zen player gets confused and you have to do a Recovery Mode "paper clip reset" which forces the player into a "special menu screen" to clean-up the player and to reset the player which allows showing the "docked screen" while charging the unit. See Zen User's Guide for explicit instruction und FAQ.
C. Since the Zens came out late in 2007, the maximum of 300-500 charge/discharge should not apply YET? but users beware, as with any other Lithium-Ion Polymer battery it will not charge fully "like new"? because of a " fixed shelf life" (2-3 yrs)?OR too many charge/discharge cycles. A battery replacement is in order."
There is a reason why that thread is a sticky guys. You're supposed to read it.

Zen Stone Plus 4GB - Automatic Shutdown - IT DOES NOT WORK

:Zen Stone Plus 4GB - Automatic Shutdown - IT DOES NOT WORKVHello!
I do possess this MP3 Player (with integrated speakers) for more than 2 years now and have never been using the Automatic Shutdown function of the player (in the menu settings). Yesterday, I went to bed, wanted to listen to some music and tried out this function the first time, but it did not work. I tried it with 5, 0 and 30 minutes. What am I doing wrong or is this setting just a joke?
I am using the current software/firmware and am not a newbie to technical instruments so I do know how to - theoretically - start this function by going to setting - Automatic Shutdown - scrolling to the minutes I want to have - Enter/Confirm with the middle ball-knob at the front of the player.
Maybe some of you might help me, I would highly appreciate that.
Kind regards
Guyfromgermany

Hi JLM, am running .0.05e fine and in fact listening to it at the moment. Is there anyway you can regress back to .0.03 to test your theory? Testing a bunch of 28k CBR MP3s is an easy thing to try also.Message Edited by BlueRobin on 0-02-200802:49 PM

Zen stone plus 2gb god **bleep** error

ok i have the 2gb zen stone plus and my problem is it's a.not being recognised by my computer b. it does nothing to play music store files etc c.when it's chargd i turn it on but all i get is the creative logo and nothing else but the small blue light that is supposed to flash on and of stays on fully instead of flashing on and off. does anyone have any ideas to resolve this problem? preferably knowing how to format my player.

So the player will not turn on correctly at all? Have you tried it on another PC to see if it's recognised there, and so you could format it and/or update the firmware. Has the player been working correctly until now, or did you just purchase it's
Please keep your language clean when posting on this forum.
Cat

Zen Stone Plus wont play some mu

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