Zen Stone with built in speaker not being detec

I just bought a Zen stone with the built in speaker for my daughter, she's only had it for about 3 weeks and she told me the other day it wouldn't turn on. So i connected it to my computer thinking it wasn't charged anymore. After connecting it, it tells me there's no detection of the device and the found new hardware keeps popping up and no matter what, it won't detect the player. I have a Zen Stone that i bought almost a year ago and it connects and charges, but the new one won't. I've tried the suggestions on the site and i can't get it to work. It won't turn on or do anything. I need help!!! I'm starting to get annoyed!!!!!! I'm running Windows XP if that hel
ps.

Hi Steph4364,
It looks like something's wrong with the device. Best to get in touch with support for further assistance.

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Problem with my brand new mp3 player Zen Stone Plus 2GB ( with built in speaker )

Hi .
I have purchased the following Zen Stone Plus 2GB with built in speaker on 24.06.2008.
From day one, it had a charging problem . Initial charging it'snever go beyond 87%.
After using it for 2 days, at the time of recharging , I found my player won`t get dectected in my PC .
I took the set to the vendor for a checkup . He tried to solve it by resetting , formating etc. But he could only able to to format it's sacrificing its 50% of its allocated space.
My vendor then changed the set with a brand new one, againts that faulty one .
Now the new one worked well for 3 - 4 days , but it is now totally dead .
But the set did not give any indication before it become completely dead.
A few dust particles inside the LCD screen was also observed. I can`t understand how come dust particles can enter inside
a player which is sealed box pack .
Next issue is with the battery which CREATIVE promised of giving a backup of approx 20 hrs of continious playback , which with minimal scuffling and with minimal settings lasted for 0 hrs approx ( 50% less than promised ).
Another thing that i must state is the problem of FM Reception . It is simply terrible . In the same area where my mobile's FM reception is fine , Zen Stone's FM failed to give any reception .
I came to know about Zen Stone Plus from of my friend , who is using Zen Stone Plus GB without any problem for long time.
Pls tell me what to do now, since my player is compleately out of order now , and pls suggest me something regarding the issue of battery backup , FM reception ... etc.
Now i am in a total mess . I just dont know what to do with the set that is few days old .
Pls help urgently .
Waiting for any valued suggestion .
Bye ...

Hi,
I would suggest getting in touch with support, they might be able to help you with this.
Go to the Support section of the website and select your product. On your right, click on Contact Us. You will be provided with a list of troubleshooting options. Click on the one closes to your issue. Go through the suggestions and if the does not work or you have already tried that, scroll to the bottom and click on No, escalate to email. This should bring you to the email form to contact support.

Creative Zen stone with speaker not recognized by Vista 32

My creative zen stone with speaker is not recognized by computer. Downloaded starter pack and it worked, but the first time i disconnected it and connected again, the device is not in "my computer". It is listed as working properly under "safely remove hardware". Uninstalled drivers, and connected again, driver was installed and I am told the device is ready to be used, but it is still no where to be seen, and update tools etc. also does not recognize connected device.
thank you

Try going into "Control Panel->Administrati've tools" and clicking on "Computer Management". Find "disk management" in the left pane and click it. Your Stone should be in the right somewhere. I think you need to right click, then "choose dri've letter and paths" and give it a dri've letter with the "add" button. Let us know if that works.

Queries about Zen Stone Plus 2GB with built in speaker .

Hi ,
This one goes out to all friends who have?used Zen Stone Plus with built in speaker for some time ...
As stated in the box pack of giving a standby time of 20hrs continious playback ...
What is the approx backup time it offers or rather it should offer on minimal scuffling and minimum change of settings of the player?
Reply soon .
Byeee .

I haven't tested it off yet as I always charge it after one bar of the battery indicator has gone. But thought I try to use it'suntil it's completely flat this time. After listening to 4. albums and minimal playing in the menu the battery indicator still says full.

Stone plus (with built-in speaker) can't connect to pc

6stone plus (with built-in speaker) can't connect to pcm hi, my creative stone plus with in built speaker got a problem, when I connect it to the pc it starts charging, but it isn't recognized in "my computer" ( my OS is windows xp), so I'm not able to access the storage memory of the mp3. It works as player, but I can't change songs on its storage memory anymore!
Any suggestion? It has been bought in Italy the 4 of april 2008, so the one year warranty is already decaesed, but I've the second year, as given here in italy...

xmouse,
Here you go:
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You can find any other files you need by going to "Support" and then "Downloads" on this website.
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Hello everyone.3 months ago i bought a zen stone plus mp3. It didnt appear to me any problems but yesterday i couldn't open it,i thought it would be due to battery lack but when I connected it to my pc neither the pc could read it. :S
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Hi,
I would suggest getting in touch with support, they might be able to help you with this.
Go to the Support section of the website and select your product. On your right, click on Contact Us. You will be provided with a list of troubleshooting options. Click on the one closes to your issue. Go through the suggestions and if the does not work or you have already tried that, scroll to the bottom and click on No, escalate to email. This should bring you to the email form to contact support.

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i had problems copying my media file to my mp3 . error message : The parameter is incorrect .
Therefore i reformat my MP3 , it solve the problem but it suppose to be 2GB , but now become 90 MB . any advice or help?

xmouse,
Here you go:
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You can find any other files you need by going to "Support" and then "Downloads" on this website.
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Try going into "Control Panel->Administrati've tools" and clicking on "Computer Management". Find "disk management" in the left pane and click it. Your Stone should be in the right somewhere. I think you need to right click, then "choose dri've letter and paths" and give it a dri've letter with the "add" button. Let us know if that works.

Zen Stone with built in speaker not being detec

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