Zen Touch 40GB file transfer probl

This is my second player, the first one was set off for testing and this new one has the same problem.
Dunno whats up with it, been on the phone to support and took all the steps, formatted it, reset it and all that over and over..
Whenever I go to put music (mp3 format) onto it I get the message "the file cannot be created, reset player and try again".. so I do and it still wont do it.
Any suggestions before this player ends up out the window.

Sounds like a connectivity problem, which are always difficult to troubleshoot.
First thing to try, install the drivers and software on another PC and see if it works there. If it does, then it's a compatibility issue with your PC.

Similar Messages

Creative Zen USB and File transfer probl

Am the unhappy owner of a brand new Creative Zen touch 20gb mp3 player which apparently works with usb 2.0. After installing the software which came on the cd (file transfer software and nomad explorer) the Zen appears to get recognised by the pc with no problems when i connect via the usb cable. The Zen also displays 'docked' which is all very well. However if i select say 0 tracks to download to the player the xp progress bar seems to halt at around 60-70% and eventually the program (nomad) complains that the operation cannot be completed. I noticed that the small hard dri've in the player feels as though it is 'spinning down' around a similar time to the message being displayed. If at this stage i refresh the players view in nomad explorer it can be found with no problem....its just i cant write to it until i unplug the usb from the zen and reconnect. I spoke to creative who told me that because my pc (in system devices) reports that my usb is an 'open host' adapter...this means it cannot supply adequate power to the player....but surely USB2.0 is USB2.0 and if something claims to be USB2.0 compliant that would be the end of the story? The usb card im using is a usb 2.0 pci card and is also pretty new. Any help/ideas would be greatly appreciated.
I have tried various usb ports, usb and2 conections ( I have both), various cables and combinations and the same happens. I have also tried win xp and win98, and other disks I have with the same result. I have managed to transfer 20 os so mp3s (a small proportion of those I have been trying to transfer)after 3-4 hours hard labour but never the contents of a full folder. After a proportion of the files are transferred then Zen touch becomes 'busy' or 'not connected'. Obviously there is no way I can continue like this and it will have to go back.
I have tried the slightly newer driver but this did not work at all and I had to roll back to the one that came on the CD. I feel that I have given it a fair shot trying all the workarounds.
Is is a USB power problem? Should a powered usb hub cure it's If so why?
But is this surely is Creative's problem. It is obviously a known issue but what are they doing about it's Putting out Zens which are prone to this problem is not good practice. Any solutions out there?

Hey,
If you tried it on a friend's computer and you're still having problems then it may be a problem with the Zen. Before you call or e-mail tech support, here is what they will tell you do to first before they really get in depth with helping you. Go into Rescue Mode (there is an explanation on how to do this at the top of the forum) and do a disk clean up. After that, try it. If that doesn't work then click the reload OS option which will take the firmware (like windows to your PC) off the Zen. Don't worry you can easily put it back on. Go to Support>Downloads>select Zen Touch, etc, etc. and download the latest firmware and run it. Hopefully that will fix it....
I had some connection problems myself with my ZT as soon as I got it as well. and simply reflashing the firmware fixed and now I love my Zen. I hope everything works out for you.
Wilco

Zen Touch 40 gig Transfer Probl

Hey everyone, I know there are a lot of posts similar to this, but I can't find exactly what I'm looking for. I have had my Zen Touch for under a month now. Everything was working fine until I got up around 800 songs and I got a message telling me that the player was either busy or not connected. I couldn't add any more songs to it. This was very frustrating, but at the time, I didn't feel like fooling with it. I came back to it a week later, and found that I could add songs just fine. I added a few hundred more, and then a new message came up: "Unable to create file. Restart player and try again." I can't get anything to work. When I start the Mediasource Organizer, it reads my Zen just fine and is able to show its library. After I shut down the organizer, the Zen still shows that it is docked. It used to go back to the normal player screen when I shut down the organizer. I think it may be frozen now.
This seems to be a very common problem for these Zens. I've already tried several approaches to try to fix them. One common fix seems to be to shut down all background programs. This did not do anything for me. I would like to add that if at all possible, I don't won't to lose my music files that are already on the Zen. Not only did it take a huge amount of time to put 2000+ songs on it, but I do not have backup files of some of the files. Thanks so much.
Ryan

I would also like to point out that when I get these error messages and my Zen freezes, I can't shut down my computer properly. When I try to shut down, I get the message "CTPdesrv.event.handler.window" is not responding. Click end now to terminate..." Even when I choose to end now, it doesn't really do anything. My computer just continues to sit there, not shutting down. I'm forced to shut down with the button.

Zen Touch sync and display probl

I left my Touch connected to my PC with WM0 running to convert and transfer tracks to the Touch. When I came back a few hours later the transfer had stopped - incomplete with and error message (didn't make a note of it ).
Now my it is not recognised by my PC. When I plug the USB lead in it is seen and the option window comes up. I click on the sync option and WM fires up but says that it can't find a player atteached. The Touch screen shows that it is docked.
I can't see the player as an external dri've either.
When I play anything on the Touch I can get as far as choosing tracks but as soon as I hit the play button the screen is different from normal. Instread of showing the track details all I get is a notice to "Add music from Library"
I have tried a reset, and rescue mode but they have not helped.
Can anyone give me any advice?
Zen Touch 40gb, Version 2..0
Track count 380.
(Showing 22gb free - but I think that's wrong)

Got it working again.
Did a reset and formated the dri've - lost my music though

Zen Touch 40GB is absolutely GRE

(This is further to my post in the thread "Experience with your Creative Player" ten days ago.)
Hello everybody,
two and a half weeks ago I received my Zen Touch 40GB and right from the beginning I was very happy with it -- easy to operate without having to use any kind of manual, reliable, beautiful, great sound quality, etc.
Now, two and a half weeks later, this positi've judgement has become even stronger. The Zen Touch is really extraordinary! Battery life second to none, sound quality absolutely amazing (also when connecting it to my harman/kardon amplifier), good software (MediaSource Organizer), solid and reliable feel, Zen software never crashed, touchpad easy to operate after some initial training, display excellent, easy to navigate through the menus, etc.
In the beginning I was very sceptical whether to spend that much money on an MP3 player, and also a bit sceptical whether I had chosen the right one (since there are many to choose from and there seems to be no immediate "first choice"). But today I'm more than happy with my purchase and couldn't imagine living without the Zen Touch 40GB anymore.
The most amazing thing about it is simply the sound quality -- I keep listening to Jennifer Larmore singing Caesar's air "Va tacito" from Haendel's opera "Giulio Cesare in Egitto" (Julius Caesar in Egypt, HWV 7, 723), and it is stunning how crisp and clear the soloist's voice mixes with the outstanding horns and the beautiful harpsichord sound, etc... This alone is worth it. Having all my CDs in a belt-pocket everywhere I go is, in and of itself, another reason for such a device.
OK, nuff said; I can honestly recommend this little gem!
David
<SPAN class=time_text>PS: For listening to operas an MP3 player is actually perfect since there is no need to change CDs -- I created a playlist for each opera, put the headphones on, lie down in my bed, and enjoy hours of musical delight without any breaks ;-)
Message Edited by haardt on 0-7-2005 0:54 PM

I just got my Zen Touch 40GB 2 days ago. I was surprised that it was slightly smaller than by Zen Xtra.
My only concern with it is the operating system. Its missing many features compared to the Zen Xtra, some of which I really miss like the Tabbed View.
And one annoying little detail, When a song is playing and you accidently touch the Touch Pad it automatically goes to the Seleced Music screen (Why?) If you press Pause in this area the song with just complete stop. And you have to start the song all over agian.
Hopefully this little annoyance can be corrected in a Firmware upgrade.
Also why isn't Creative advertising the 40GB player? All there pages still show the 20GB.Message Edited by TimT on 0-7-2005 03:25 PM

Will my incoming Zen Touch 40gb drive my headphon

I just recently bought a Zen Touch 40gb, and it should be here any day now.
I am wondering if this little bugger is going to be able to dri've my Labtec Elite-840 headphones. I've had problems with the power required to dri've these beasts before.
Thanks for any reply!Message Edited by cerbeos on 03-02-2005 03:46 PMMessage Edited by cerbeos on 03-02-2005 03:55 PM

Short of trying it it's difficult to say. If the Touch doesn't have enough power then you can always consider a headphone amp, but this is another box, with more batteries, to carry around.
If you have bought the Touch in Europe make sure to update with an International firmware from Nomadworld.com downloads.

Repairs to Zen Touch 40gb in UK

Hi,
i have had a zen touch 40gb unit for nearly 2 years. Very pleased overall but like many things the newer models get smaller and lighter.
However, like many others on this forum, i have dropped the unit and now the touch pad / front buttons wont work. I had 5000+ songs on, which i deleted so i could update the firmware etc.
I contacted Customer Services and was told that they don't do this model no more and cannot accept it for repair. They offered me to purchase an Vision M or Vision at a discounted rate to compensate me for my troubles.
This raised a few thoughts - Do Creative have major problems with this and other models and find a way round it by offering other models? I find it hard to beli've that so many people have had same problems and not got the issues resolved. It seems once it packs up, thats it - finito!!
I have ordered a new Vision M (as i was planning to purchase it anyway, with the proceeds of my Zen Touch contributing to it).
Does anyone know where i could send my Zen Touch to be repaired in the UK. It seems criminal to have a 40gb unit going to waste, particularly as it still plays tunes. I just need someone to repair the touch pad and buttons. It could be something very simple, but I am no TECHY!!
I would appreciate any help.
regards
Manthevab

John
Thanks for your quick response.
Without going into the whole story - I knew it was out of warranty therefore i wasnt expecting a replacement, however I expected the offer of at least a REPAIR.
I am not an expert with these players, but i assume something has slipped inside the unit and this has made the right hand side buttons and touch pad redundant.
I accept what you are saying about replacing with a newer model at a discounted rate, however i paid over ?230 two years ago and did not expect to be paying again 2 years later, except in a case where i sold my old one to part fund a new one.
I now have a 40gb hard dri've player, which is unusable. I just want to know if there is a company that might be able to fix the problem for me.
John, if you can help, i would appreciate it.
Regards
Manthevab

Installation CD for Creative Zen Touch 40GB, or proper drivers and applications ther

I just bought a Creative Zen Touch 40GB, but it didn't come with the CD. Anyone know where I can get a CD, or find all of the correct drivers and applications for it's Thanks

You can download drivers and applications for the player on this site, just click on Support -> Downloads.
You need to download a driver (install this first), the full MediaSource Player/Organizer application and then the MediaSource plug-in.
Cat

ZEN Touch 40gb akku laden nur über netz und u

kann den Player ZEN Touch 40gb nur noch laden(akku) wenn er am netz und am usb mit eingeschalteten PC h?ngt
der effekt tritt seit ca 4 wochen auf
habe aktuelle firmaware 2..0

Die grundlegende Schritte sind:
Starten Sie ... Reset ... Aus Backup wiederherstellen ... Wiederherstellen als Neu ...
Wenn Sie versuchen, alle diese Schritte und Sie noch Fragen haben ... Dann ein Besuch in einem Apple Store oder AASP (Authorized Apple Service Provider) ist der nächste Schritt ...
Achten Sie darauf, vorher einen Termin zu machen ...

Probleme mit dem Zen Toch 40gb/ Problems with the Zen Touch 40gb!!:( Out of Gara

Hallo ich br?uchte dringend Hilfe. Ich kriege den Creative Zen 40gb nicht mehr zum laufen Da er nur ab und zu angeht Das ?rgerliche daran ist das ich im Ausland war und das Teil nur 4 mal benutzt habe Leider geht er nur ab und zu an und wenn er mal an war, ist er dauernd abgest?rzt Da ich so lange weg war, ist mir jetzt auch noch die Garantie abgelaufen ( Jahr 3 Monate). Im Media Markt bekomme ich leider keine Unterst?tzung nichteinmal ein Versuch das Ger?t auf Kulanz reparieren zu lassen
Leider ist mir das ein wenig zuviel Geld f?r 3 mal musikh?ren. Vielleicht kann mir hier einer Helfen!!!!!!!
I have big Problems with my Zen Touch 40gb May be one of the members here can help me!!because my local dealer isnt able to do this Because the player is older than one year ( y and 3 months) I think that the garanty is normaly to short for this player. In germany you can read a lot about the problems of the Zen. Can it be that the Software doesnt work 00 % I was the last year in Poland so i had the zen 3 times in use The player freeze everytime and the biggest problem now, i cant switch the player on to make an update or something !!! please help.
Greetings

sry about ur problem. I had/have some of ur problems with my zen micro 5g. have u tried 2 reset it into recovery mode and do a cleanup? it won't mess up any of ur songs or anything like that.

Zen Touch 40GB: USB connection dies mid-transfer.

I just received a brand new 40GB Zen Touch. While transferring a group of songs to it (whether via MediaSource or Media Player) it successfully transfers a few before freezing, waiting for a minute, and then claiming that either the Zen Touch is no longer connected or is busy. The only way to remedy the problem is to unplug the USB cable and reconnect - after which the same cycle is always repeated (a few songs, then freezing...).
Can anyone advise?
Thanks in advance.

Search on "connection problems" in the FAQ post.

Zen Touch 40GB and Windows Vista

Hi-
Apologies for opening a new thread,I can see there have been others on the same subject but cannot make head nor tail of them from the search function.
I have a 40GB Zen touch thats nearly full,I love it,its the best device I've ever had or ever will,can't speak more highly of it but my Windows XP laptop is gone , and the new one came with Vista .
Can anyone tell me how I can either add more music? or even get Vista to recognise my device. I cannot find a driver or software anywhere that will work. so I cannot add anymore new music or even get access to what I already have
thanks
redgav

$A longer-term, but one-time solution for the Zen Touch, Xtra & Micro (and a few, but not most, Sleeks & MicroPhotos) with original Creative PDE drivers and .x.x firmware (read the FAQs for more details):
Find a PC with Windows XP (SP2 or higher) and WMP 0 (not 9, not ). Download & install the Creative PDE drivers from this site. Connect your player. Backup any irreplaceable files to the PC (the next step will reformat your player). Download & install the "PlaysForSure" firmware update (2.x.x) from this site. Restore any files you backed up in step 5. Disconnect your player & uninstall the PDE drivers.<This will update your player to MTP (aka PlaysForSure), which is nati'vely supported in Windows XP (with WMP 0 or ), Vista & 7 without any additional drivers. (MTP drivers are also available from this site for certain older versions of Windows.) WMA DRM files can be transferred via WMP; other files can be transferred using WMP, Windows Explorer, or MTP/PlaysForSure-updated Creative software from this site.
The other post describes a kludge someone used to get an older Zen (with only PDE firmware) to work with Vista; it may or may not work. Creative does not support PDE-firmware players in Vista or 7.

Zen touch 40gbs - News firmware - Probens with the new creative s

I have a big probems with this new suit.... I am trying to get some musics on my zen touch but when i click on organize media in this new suit, it opens a explorer but when i tried to copy the folder that i want to place on my computer it become empyt... anything inside...
then I tried with another program... Sync between pc and zen touch
It starts a creative sync manager but when i choose sync destination zen thuco FOR pc, after that i leave the audio checked and next... i setted the folder that i wanna leave my musics then i choose the "syncronized selected files" and i click on select tracks... but there another problem... It shows me just 0... 20 artists...becouse asked to sort by artists but i have on my zen touch more than 400 artists... i cant select the artists that i want to...
And with the explorer the folders with the artists become empyt or become with some files weard(any extantion). but when i asked to play the music ON my zen touch its ok...
Plz i wanna get my music and play on my computer how sould i do that without windows media player?

robertormpc wrote:But its not working... the mediasource its not working with this firmware this MediaSouce is not recognizing my zen touch... i update the media source for the last version
You didn't answer the question. Did you install that SPECIFIC download I mentioned? This is fundamental to get the Touch to work with MediaSource.

Ipod touch bluetooth file transfer

I recently asked about file transfer from an ipod touch to my Mac Mini (Lion 10.7.3) and the answer was it could not be done. I am just an old retired mainframe systems programmer (well, Sun Solaris also) but I have dealt with a LOT of data transfer methods between computers with different architectures. So my next question is DUH! why can't you do file transfers between an ipod touch and a mac via Bluetooth ??!!

Because Apple has chosen not to make this a feature of the ipod/iphone/ipad.

Zen Touch - Moving files to PC without drivers and software install

I think I've heard about some firmware coming to make it possible to
move files to any computer with Windows mediaplayer installed,
without having to install the Zen Touch software or drivers....
Is this true? Is it out?
It would be awsome if I could move files and music between
computers with my Zen Touch. I must say I was a bit dissapointed
after reading that I could only do it through the software...
Message Edited by Tophe on 02-02-2005 0:44 PM

Kinda. It won't appear as a dri've letter, but it will appear as a device in Windows Explorer. I'm not 00% certain if this will allow you to copy data to it (perhaps someone out there with a Zen Micro can confirm?). It'll also only work with a PC that has Win XP and Windows Media Player 0 installed. But aside from those issues, it's a form of driverless support.

Zen Touch 40GB file transfer probl

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