Zen touch button iss

Recently, I believe my zen touch got stepped on and since then the buttons on the front have been extremely difficult to press. The usual click doesn't suffice; they have to be pushed down hard to get any response. However, while facing downward, less effort is required; it seems to me that the button contacts have receded. The power and volume buttons on the side are fine, but curiously, the reset button worked once after the incident and now no longer works at all; I can't see anything in there so I don't know what the issue with that is. All my data/music is fine, and is backed up anyway, and it still plays music perfectly as long as I push the play button hard enough. I don't think I am within the three-month window anymore even if this wasn't a case of accident/misuse; what are my options to fix this? I'm just looking for ideas other than buying a whole new player.

Creative will repair it for a cost, but you might find the repair is a significant proportion of the cost of a new player. Contact support and see if you can get an exact idea of the repair cost.

Similar Messages

  • Zen Touch buttons not working prope

    Recently THe forward button has been either pauseing my player or randomizing all tracks. The back button also needs to be pressed more then once or hard to get it to work.... Anyone know why it has begun doing this?

    HI All. The problem with the Zen Touch buttons starting to behave strangely is well known in the old users community. Luckily enough, somebody documented very well the instructions to disassemble the unit and fix the issue on another Zen users forum:http://www.nomadness.net/modules.php...ewtopic&t=8668 Believe me: it needs great patience, but it works. And I speak on the base of my personal, direct experience Cheers,M.E.A.

  • Zen Touch button prob

    The buttons on my Zen aren't working when I press them, the odd thing is the touchpad and the on/off button work fine its just the others/main ones that stuff up

    Try reset first:
    Insert a paper clip into the Reset hole on the lower left side of the player. If that doesn't work go to rescue/recovery mode:
    Creative Zen Firewire / USB 2.0 / Zen NX / Zen Xtra / Zen Touch
    Ensure that the Jukebox Zen is turned off.
    Hold down the Play/Pause button and insert a paper clip into the Reset hole on the Jukebox Zen.
    Remove the paper clip from the Reset hole.
    The Jukebox Zen will enter the Recovery (Rescue) Mode (release the play/pause button) and the following options will be displayed:
    ).Clean Up (Performs a disk scan on the players harddisk)
    2).Format All (Formats the players harddisk - Note: all contents will be lost)
    3).Reload OS (Reloads the Operating System on the Jukebox. Note: Reloading your OS, will not effect the contents of the files stored on your Jukebox Zen)
    4).Reboot (Reboots the device).

  • PLEZ HELP! Zen touch transfer iss

    Hi, im havin some issues with my zen touch. It connects fine to mediasource (meanin im able to see zen touch under sources and see the music stored on my touch etc) and i can sometimes transfer music to it from my comouter via usb. However sumtimes it doesnt work, i.e i'l be able to send anywhere between -20 songs to it and then the next song i try to transfer an error message is displayed on media source "player is either busy or not connected, please try again later" then i'l have to leave it for at least half an hour and repeat the process until the problem arises again. U can understand how annoying this is for me especially since im trying to put such a large music collection onto my player. Can any help. i will be grateful 4 any possible solutions..

    AliClifton: Connection and transfer issues are always tricky to troubleshoot because it can be many things.
    The first thing to try is a disk cleanup, which is very simple to do. To access the Rescue Mode hold down the play button and KEEP it held down, press the tiny reset switch once, and KEEP the play button held down until the player boots into the Rescue Mode. Choose Disk Cleanup from the menu. Note: Disk cleanup should not remove your tracks. It searches through the disk for files and rebuilds the index, and can be useful for correcting any strange behaviour.
    Secondly, make sure you have the latest drivers, software and firmware from Nomadworld.com downloads.
    Thirdly, check whether the player has the same problem on a friend's PC.

  • Zen Touch software iss

    I've been trying to install the driver and MediaSource for my Zen Touch onto my Dell laptop from the installation CD, but everytime I start it, it says that it has to shut down for some reason or other. I tried downloading the Creative MediaSource from your website and was able to install it, but now, when I dock my Zen, it never picks it up and allows me to transfer files, etc. What do I do?

    In short, you need to:
    <FONT face=Helv size=2>
    - Download and install the latest Creative MediaSource Player/Organizer 3.30.2 from your product download site.
    - Download and install the latest Creative Zen and NOMAD Jukebox plugin 2.00.9 for Creative MediaSource from your product download site.

  • Creative Zen Touch Vista Iss

    Hi,
    I've had my Zen Touch now for about year. I had a fairly bog standard pc with Windows XP as the OS. At the end of January this year I got a brand new pc with Windows Vista. Ever since then I cannot use the Creative media program that came with my MP3 player and now just recently I can't get it to recognize that my player is plugged into my PC. It makes a funny little noise like its saying 'NO' when I plug the mp3 into my USB.
    Is there a big problem with Creative Zen's and Vista? I also cant find anything online regarding this and send a couple of emails to Creative's technical support without reply.
    If anyone needs more information then I'll gladly reply.
    Cheers

    Hi,?unfortunately there is an obvious problem with the sync manager from creative and vista. You can synchronize using winamp. Creative media organizer does not recognize the mp3 player, but winamp works as good as the software from creative. you can use the xp driver for the player (I mean there is no other choice)?best?

  • Creative zen touch problem - mediasource says it's emp

    i've had my creative zen touch for more than a year and a half and used it every day with it working fine. a couple of weeks ago mediasource loaded it as empty on my pc. however all my music is still on it and i can play directly from the player but not through my computer. i've tried opening the player through other programs but this doesn't work either. i've tried uninstalling and reinstalling all of the creative software that came on the cd with it (mediasource, nomad explorer etc.) but it hasn't worked. does anybody know why this is and how i can fix the problem it's a bit annoying because i can't put any new music on it. thanks very much in advance. jonny.

    Hello Roknoch,
    Welcome to Creative forums!
    You might want to check on these threads:
    Scroll Pads gone Bad
    ZEN touch: Button on face not responding

  • Creative zen touch problem

    creative zen touch proHi, the touchpad on my zen touch has suddenly stopped working, my touchpad works but not properly..anywhere i touch it, it only goes down never up. i am unable to scroll up through my menu an through the recovery mode to make a firmware update and i can not tun of my creative zen touch please If you have any suggestions it would be greatly appreciated.

    Hello Roknoch,
    Welcome to Creative forums!
    You might want to check on these threads:
    Scroll Pads gone Bad
    ZEN touch: Button on face not responding

  • Creative zen touch hardw

    I have creative zen touch 20 gb I know it is a hardware problem it is not under warranty can customers service fix my zen with out looseing the music i have on it

    Hello Roknoch,
    Welcome to Creative forums!
    You might want to check on these threads:
    Scroll Pads gone Bad
    ZEN touch: Button on face not responding

  • Buttons on Zen Touch performing the wrong funct

    I've had this problem for a while now on my Zen Touch, where often times when I push the Menu button it acts as if I pressed the Random button instead. At first I though it might have to with the proximity of the buttons to each other, but the other day I hit the Rewind/Back a Track button and it initiated Random mode. Anyone else have this problem or know of any solutions?

    I also have the same problem. Is there a fix for this?

  • Zen Touch Touch Pad Iss

    I recently got a 20G Zen Touch a couple weeks ago. Now recently my touch pad is messing up. What happens is when I do the motion on the pad to go up on the menu, it goes down on the menu instead. When I do the motion on the pad to go down on the menu, it goes down. So basically its really hard to navigate since the only direction to go is down. I tried resetting the player numerous times and I installed the latest firmware. Any help for this?

    I am having the same problem except I got mine on christmas of 2004 and it has worked perfectly until I dropped it on the dri'veway this afternoon then none of the buttons would respond... I reset it once and then all the buttons worked except... my touch pad is doing the exact same thing you described. Any information at all or anyone who has had a similiar problem please post. Also... in my time of owning my beloved Zen Touch... the warrenty sticker has come off so I doubt creative will accept it for repairs.... does anyone know any information as to where I can get this repaired? any information. It would greatly aid Maiden 75 and I.

  • Solved Zen Touch unresponsive buttons problem, USB still dosen't work tho

    2 months after my Zen Touch was dropped and the buttons became unresponsi've, I finally figured out the solution and it works beautifully now.
    Unfortunately the USB still doesn't work and I was wondering if anyone might know whats causing that?
    My guess is damage to the board itself, which in that case I won't be able to fix it ;_;
    Any suggestions would be appreciated.

    Couldn't figure out how to text in that last reply...sorry
    Seems to be a common problem with these. How did you get the buttons to respond? Do you know of a place that does repairs?

  • PETITION: Change Zen Touch "Random" button functionali

    I've heard alot of people mention this and thought it might be a good idea to make our voices heard (we might as well make use of all the time creative is taking to release the firmware!).
    Basically I'm sick and tired of the random button. Sometimes I have the zen touch in my pocket and accidently press the random button and away goes my entire custom playlist, its so annoying especially when I haven't saved the playlist. It happens at least two times everyday while I'm on my way to college, I nearly broke down in tears the last time it happened. Yes I can use the hold switch, but I frequently switch tracks and its a joke having to hold/un-hold/hold/un-hold/hold constantly. Also, the remote is a rip-off so theres no going there!
    OK, my proposal is this:
    a) Single press - Zen Touch switches between normal and shuffle mode.
    b) 3 second press - Zen Touch loads up entire music library in shuffle mode.
    I'm 99.5% sure this is possible via firmware update, so please Creative, put me out of my misery!!!Message Edited by titaniumx3 on 05-05-2005 07:7 AM

    I'd like to throw my $0.02 in. I completely agree that the RANDOM button's functionality should be changed. I don't use it because, upon pressing, it loads my ENTIRE library into the shuffle playlist. The problem is that I don't just carry music on my Zen Touch. I have audio books and audio dramas. Each audio drama is broken up into 8 to 20+ tracks. So, with the current RANDOM button functionality, it would work this way:
    ===============================================
    (LOADS ENTIRE LIBRARY AND SETS MODE TO SHUFFLE)
    Plays a Massi've Attack song
    Plays an Incubus song
    Plays Track 3 of the Doctor Who audio drama "Chimes of Midnight"
    Plays a 939 episode of the Shadow radio play (which is 30 minutes long)
    Plays a Cure song
    Plays a reading from "The Dark Tower Book 4: Wizard and Glass"
    Plays a Beastie Boys song
    Plays a Strokes song
    Plays Track from the Doctor Who audio "Scherzo"
    etc....
    ===============================================
    Clearly, this isn't a realistic way to shuffle audio. It works great if you use your Zen Touch for PURELY music. But I don't. I'd rather see the RANDOM button toggle between NORMAL and SHUFFLE modes, but not load any audio tracks to playlist. In fact, that was my first thought when I bought the Zen Touch of how the button works. Currently, for me, it's a pain.

  • Zen Touch - WMA Backward Button Prob

    I have realized that with WMA songs my Zen Touch crashes when I press the back button to relisten a song. In WMA DRM Songs protected It happen every time, in WMA normal songs some time, but not always.
    There is any way to resolve this problem that was not format the player? Is mine or I have to way some firmware upgrade to resolve this problem?

    >> i have this problem with tracks purchased through MSN music in WMP0. firmware .0..3 doesnt fix it.
    Thank you for your information, I'm in the same situation. I'll hope that in a future a new release of the firmware resolve it. But on my hand I have only about 30 songs that probably I'll burn to a CD and re-rip with MP3 format.

  • Zen Touch Front face buttons prob

    Hi, I own a Zen Touch, and suddenly today, all the front face buttons virtually cease to work. In the past, the scroll strip sometimes worked, and sometimes didn't, but always with a little massaging, it ended up functioning again. I've read the other topics about this same problem and have tried applying various amounts of small pressure to the front plate to no success as well as installing the new firmware. The only response i Will get out of it on the front plate is pressing with quite a lot of pressure on the menu or back buttons and only then will these 2 buttons function. note: the side buttons work fine.
    From reading other topics, it looks like I'll either have to return it or trash it. My question for you is, the player has only very minor nicks and scrapes from normal use except for a larger dent in the bottom left side of the player which occured 5-6 months ago. I bought the player late december last year. Would creative void the rma/warrenty because of something like that?
    picture of it follows:
    http://www.popepercussion.com/miscellaneousfiles/IMAG0003small.jpg

    I had exactly the same problem with mine about a few weeks ago, all the facia buttons didnt work, including the scroll, but volume up/down, power button, and hold worked. Apparantly its when the front comes loose from the board or whatever inside so they dont connect, this is why if you push it down on the front (just to the left of the scroll pad for me) it seemed to work. I was told to access recovery mode but of course, because you cant hold play down (because it doesnt work) it wont access it. I emailed creative and they told me near enough straight away that I could send it back for repair. I got a new one sent to me Hopefully you shouldnt have any problems because I hadn't even got proof of purchase ( i brought it off amazon.co.uk about 0- months before) and they said I didnt need to send proof of purchase as they had checked the serial number. Hopefully everything should go ok then :smileytongue:

Maybe you are looking for