Zen Touch Connection AND Firmware proble

after installing the firmware upgrade 2.. my player was not recognized in CMS or any other player although it was visible in the device manager and Windows says the driver is installed and works properly. I tried to reload the firmware through the recovery mode but now the installation is impossible because the computer says my ZEN TOUCH IS not connected. I tried it on different computers where my zen always worked but there as well it failed to be recognised. I read all the complaints on the forum,all the possible suggestions, tried the solution SID0053 but to no use. I really hope I will be get useful information te get out of this mess.
Best greetings
Gilbert Tenret

Hello Brotsalami,
Yes I did all you mentioned. I had already all the software you mentioned and after a difficult start it worked but then my ZEN TOUCH (what's in a name!) wasn't recognized anymore.Now I just want be able to reload the firmware but then i get the message that my player is not connected although windows recognizes it!!
To Jason or anybody else from Creative: I would appreciate a helpful reaction from any of you.

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