Zen Touch connection probl

I have a 20GB Zen Touch purchased back in 2005. Lately it has been unable to connect to my computer. The driver is installed fine, Windows detects it when I plug in the USB cord, it appears in My Computer, and I'm prompted to let it sync with WMP.
The problem is that it has no firmware at the moment, and when I try to install the latest firmware, the installer tells me: "Your player is not connected, please connect your player." I get a similar message when I try to install MediaSource. I've tried fixing the USB permission issues with Regedit, and it doesn't help. Neither does repeatedly restarting and reformatting the player. This is not an issue confined to my specific computer, because I've tried it with a different laptop as well.
Can anyone suggest something?

From FAQ:
Can a Creative player work on an Apple Mac?
It isn't officially supported, but some kind folks out there have written freeware applications to get your Creative player working with Macs. XNJB provides support for the Zen players, and requires OS X 0.3 or 0.4 (check the site for full details). MuVoHelper solves some problems with getting the MuVo to work optimally. The iTunes Zen plugin should support all Zen players. Note if the link to the plugin is broken just Google "iTunes Zen plugin" to find other sources. Also note there's no guarantee that these programs will work with the Mac, so if you have issues you should address your problems to the developer(s) of the relevant program.

Similar Messages

Zen Touch Connection AND Firmware proble

after installing the firmware upgrade 2.. my player was not recognized in CMS or any other player although it was visible in the device manager and Windows says the driver is installed and works properly. I tried to reload the firmware through the recovery mode but now the installation is impossible because the computer says my ZEN TOUCH IS not connected. I tried it on different computers where my zen always worked but there as well it failed to be recognised. I read all the complaints on the forum,all the possible suggestions, tried the solution SID0053 but to no use. I really hope I will be get useful information te get out of this mess.
Best greetings
Gilbert Tenret

Hello Brotsalami,
Yes I did all you mentioned. I had already all the software you mentioned and after a difficult start it worked but then my ZEN TOUCH (what's in a name!) wasn't recognized anymore.Now I just want be able to reload the firmware but then i get the message that my player is not connected although windows recognizes it!!
To Jason or anybody else from Creative: I would appreciate a helpful reaction from any of you.

Zen Touch connecting to a hi-fi through a USB p

Hello all,
Just a quick question, has anyone managed to get there Zen (Touch) to play through there hi-fi using a usb port on the hi-fi.

I've *heard* that some people have had success connecting MTP/PlaysForSure devices to various systems, Xbox 360s, etc. The system has to be made for this functionality, which theoretically works with any MTP device. However, Creative didn't design their players with this in mind (it wasn't available yet I think), so we don't officially support it. However, please do post here with the result if you try it!
Dale

Zen touch connecting prob

I bought the zen touch yesterday and since then I have not succesfully been able to dock it to my computer. I followed all the instructions and have uninstalled/reinstalled several times. In device manager it says that the zen touch is working properly, but whenever I open nomad explorer the device blinks "docked" a couple times then goes back to the menu screen. I was wondering if anyone could help me?
Thanks

I wouldn't recommend installing software *after* the Zen is attached, this can cause other problems with the driver not being found by the player.
I would recommend to the original poster that you make sure you get the latest drivers, firmware, and MediaSource from Nomadworld.com downloads. Install this with the Zen *not* connected, then when all is done and the PC is rebooted connect the Zen.
If you're still having problems there's lots of advice here in the Zen FAQ at Nomadness.net.

Zen Touch Connection Frustration

Im trying to in vain connect my Creative Zen Touch to my PC (XP Pro). When I plug into USB, the USB connection doesn?t register?instead, the Zen turns on and starts playing music. I think this is the root of the problem, but I?ve tried all the suggested fixes (at least the ones I?ve picked up so far). The Zen is recognised in Device Manager?with an exclamation point (driver not loaded). According to the Zen menu, firmware version 2..0 is loaded. I?ve downloaded the firmware file from the ?net to attempt an upgrade, but it won?t load (probably because it won?t soft connect). I?ve reset the unit numerous times but I?m just about out of ideas. Is there another driver I?m missing and if so, where can I access it's Other than that, has anyone out there had a similar experience?
Thanks

smokey wrote:
Coachop94
I have re-booted the player. I've just reinstalled wmp0, but it doesn't find my player in sync mode.
Thanks
Did you do the Cleanup>Reboot thru Recovery /Rescue mode? Instructions here? http://forums.creative.com/creativel....id=5536#M5536? & DO NOT CHOOSE? ANYTHING TO DO WITH THE FIRMWARE. The reason for stressing that is you already have the updated one & the player doesn't have a firmware problem,& the that function will erase it rendering the player useless without it & the computer is not seeing the device properly. Now with all that said.
What Creative software do you have installed on your computer?DId you uninstall the player thru Device Manage? If not while the device is connected open Device Manager find the player in the list highlight? & right click choose uninstall. When that is done disconnect the player & Reboot the computer Then connect the player using a REAR usb port & allow Windows to install it again. Then check Device Manager to see that the driver loaded properly.Let me know if it gets working. I can tell you it is a computer problem & not the device. You may want to read thru this Sticky if you have not already http://forums.creative.com/creativel...hread.id=73478

Zen Touch connection prob

my XP pc say that my zen touch player is not connected but i have it connected through the USB. it was working before but it froze and i have to update the firmware but i cant until its connected. please help. thanx.

ya i can connect the player but my pc doesnt even recognize it. it always says its not connected. i've tried reinstalling all the drivers and using different USB ports but nothings worked so far.

Creative Zen Touch connection prob

Hi, I've had my zen for a few months and it's great. But I reformatted my computer last week, and I've been trying to load music on to my zen. I can install the software just fine, restart, ready to go, but I connect my zen to the computer via the usb cable, and my computer becomes very choppy, I can't access Task Messenger, and I have to reboot every time.
Has anyon else had this problem? Or am I doing something stupid and not realizing it's
Any help is appreciated

Alright, I went through and installed every update for my Zen Touch from that website. Drivers and software all updated fine, went to update my firmware, after restarting, plugged in the Zen, Same thing happened. Computer started chugging along as if something was eating the cpu. Well, I managed to get the Task Manager open before the slowdown began, and a process called winlogon, which I'm assuming is part of windows, as it's always been in task manager, was using 99% cpu. Now, I've NEVER seen this program do anything, let alone eat every ounce of my processors power.
Does anyone knoww hat is going on here? I'm going to call tech support tomorrow and see if they can help me, but I"m not sure how much good that will do.

Zen touch connection issues with Creative softw

I?ve updated my Zen touch to the play for sure drivers and since I?ve done this the creative software does not recognise when the ZT is connected (Nomad explorer). However windows media player and HMV digital do recognise the connection and allow me to sync songs to the payer. I?ve tried loading the ?Creative Software Suite for PlaysForSure-enabled Creative Zen Touch Players? update, but this doesn?t work as it won?t recognise my ZT as connected during the installation! I?m running WMP and IE7 on my computer and have already tried the registry change mentioned to solve connection issues but this doesn?t help either.
Any suggestions or anyone else having this issue?
Thanks

Sounds like an incompatibility with the card, which is surprising as NEC cards are usually no problem. There are various things to try as mentioned in the FAQ post (search on "connection problems") but I think you need to focus on making sure you have the latest drivers for the card, as well as the player itself.

Zen Touch Firmware Proble

OK, so everytime I connect my Zen touch to USB, it gets recognised by windows, but when i try to install new firmware 2..0, it says the player is disconnected.
Does anyone have a solution for this?

SAME PROBLEM HERE! - What gives? Any help would be appreciated. Thx.

So what now? (zen touch firmware probl

please please take your time and listen to me I am really goin mad right now as I have no idea about what to do :s
as I was having problems using my zen touch 40gb on my vista laptop, I decided to update my firmware after having read many posts, including creative knowledge base notes, that I "must" update my firmware to use my player on vista.
so I plug my player to a desktop pc with xp installed, and downloaded the required file to update the firmware.
BUT it froze for a few mins till I unplugged it. it was taking forever with no progress.
and after that when player is plugged on the pc it shows creative 0.0.000 or something like that.
I realized I had wm installed, so decided to try the things written here which are also shared on many posts of this forum.
well, later on that caused a much bigger problem, the pc wouldnt work properly.
anyways, later I got it back to an older date. and at least the pc is ok.
NOW, is there anyone who has any idea about what to do
- all my data on the player is gone.
- no firmware on on the player except for v0.0.000
- the player is either detected or not; the pc gives only the message like "new device found", "creative zen ready", "new mtp device" or something like those..
- everytime I try to switch it on it says "firmware problem", and goes to the recovery mode.
PLEASE PLEASE HELP ME!

i have ran into the same problem. Does anyone have an answer for this? Thank you for your response.

Nomad Jukebox Zen Xtra connection probl

Hello Everyone.
First off, I am using Nomad Jukebox Zen Xtra (30G) with Windows XP - SP2. A few days ago my Zen Xtra would connect to my pc but as of today it no longer does. After searching through similar posts I am assuming it's not a problem with my Zen but with my PC. None the less, I did do my best to troubleshoot myself. I downloaded all possible firmware/drivers from Nomadworld.com. However - the firmware upgrade would not complete due to the fact that my device is not connected. I tried connecting my player to other USB ports on my PC - no luck. I used Nomad Explorer to do my transfers and as suggested in the FAQ, I tried downloading others (ie: MediaSource) however these wouldn't install because it could not detect any device. When I go to Device Manager/USB/ my Nomad isn't even listed. I have tried 3 different USB cables. The player isn't locked. Other devices work with the usb cables and port (ie: logitec clicksmart camera)
So now assuming it is a PC problem, where do I go from now? Thanks in advance for any help you can give me

Hibbs,
Thank you for your response. The only thing that comes to mind is k-lite codec pack I downloaded and installed for the Indeo codec needed for my clicksmart 820. I'm not sure if that would have anything to do with the disruption of my device. The camera itself worked but wouldn't record videos until I installed the codec. Everything else to my knowledge is the same. No other new USB devices installed either.

Zen touch connectivity issues/ connectiing & diconnecting. try t

I took the usb plug sent with my zen and lightly sanded the end of the plug that plugs into the player ( the outter metal ) with 400 grit sand paper and it took care of the connecting and disconnecting all the time.
I li'ved with this problem for 6 months and was quite a dissappointment. I suppose there is some kind of sprayed chemical on the plug that inhibits conductivity hence the monster was born.

Could just be a little corrosion.

Zen micro connections probl

We just changed our OS from xp home to xp professional because our technican said that our xp home doesnt support usb 2.0 When it was done I got the zen micro cd and installed meciasource, drivers, zen micro explorer and wmp 0. Our PC has 4 usb ports, 2 front 2 back. When I tried connecting my micro to the first front port it wasnt recognized and my micro locked up. I had to remove the battery to get it going again. Then I tried the other front port and it worked.
Then after a few days I connected my micro and the usual box that pops out from the system tray pops out that its connected. However in mediasource it says player not connected. I tried restarting my PC but it didnt work. So I did a disk cleanup on my micro and it was recognized by mediasource. But after transfering the first two songs it timed out on the next couple of songs. Then it transferred some songs. When it was done my player wasnt recognized by mediasource. I tried the two back ports but only one is working. The other one has the same problem as stated above.
Can anyone help me fix this? Its such a hassle to use the back port every time coz I have to move some things around the PC to acces the back ports. All usb ports are working with our digital camera. Im also afraid that waht happened to the front port that was working previously would happen to the back port and then I cant transfer any songs anymore.

miguel wrote:
The front ports worked with the micro for a while after installing xp pro. And it was usb 2.0. On our xp home that is always updated the front ports were only usb .. So this means that our front ports are usb 2.0 right?
The de facto way to check is (a) to ensure you have XP SP, and that you've double checked in Device Manager that the chipset has automatically upgraded to USB2 (it doesn't always happen) and (b) to connect a high speed device to the port.
Our digicam and cellphone all connect on the front ports in usb 2.0 Only the micro doesnt work the front ports.
I've just written this in another post, that not all USB chipsets are made equal. Cheaper chipsets no doubt aren't fully tested or they don't comply with the full USB standard. Creative have assured that their players and drivers are completely compliant with the USB standard. BUT it could be some other bug comes into play, either with the Creative driver or the chipset and drivers. Hard to say. I've seen similar problems with iPods.
I think our usb came with the motherboard. I dont remember any pci cards. I think our mobo is intel D865GBV but im not really sure. Is there a way to know what our motherboard is?
You can use a product like Belarc Adviser, which will check the hardware contents of the PC.

Zen V connection probl

I have reinstalled my windows Xp, and since then I have had several problems:
From all the software available from the creative web page (since I don't have the cd) I was able to install only the "Zen cast Organizer". When I wanted to install the rest of the software, it appears a message stating "Setup is unable to detect a supported product on the system", or a similar message. I had a similar problem when I wanted to upgrade the firmware, or when I wanted to transfer files to the player using the Zen Cast Organizer.
I have already changed the usb cable from my camera, tried to use a different usb port, and reset the mp3 player. My windows xp has service pack 2 with the las version of directx, and the bios of the computer is also updated.
The only thing I can do is to transfer files to the removable disk since, it seems, it is the only thing windows detects when I connect the mp3 player.

I have problem like you. First I install the programs from Installation CD, follow instruction and connect with Zen V plus. My computer find a new hardware but can not detect that it was a Zen. So I use control panel to find a new hardware....... It has showed this massage "Cannot install this hardware. There was a problem installing this hardware: MTP device. An error occurred during the installation of the device. The required section was not found in the INF". What should I do...Please Help me. I use Window XP SP2 and I have already read online problems (like use front or back usb, re-install a hard ware, unplug all usb and connect only zen's usb) but?they do not work.

Zen Xtra connection probl

Hi, I recently purchased a Zen Xtra 30gb, and it seems that i am unable to use nomadexplorer... I have windows xp with service pack 2. I installed from the cd as it said and tried to enter through my computer, into the music folder but nothing would come up its just blank, in the data folder once i enter it says 'not connected'. Now i installed the media centre and it works fine (at least off the cd) i am able to copy files onto that but unable to view or see anything in the nomadexplorer music folder. Its really annoying me as i cant copy any data files to the mp3 player as it wont detect it in the explorer! Ive tried getting the latest updates from nomadworld and firmares and it still does exactly the same thing. It only worked once and im not sure how... Ive tried everything i think! Any help would be appreciated.Regards,Darren.

There might be a newer version of Nomad Explorer at http://www.nomadworld.com/downloads/drivers
Personally I don't like it, and I much prefer the superior Notmad Explorer by Red Chair Software. It's shareware, but has more features and a better feel to it http://www.redchairsoftware.com/notmad

Zen Touch connection probl

Similar Messages

Maybe you are looking for