Zen Touch DAP-HDOO14 20 GB Problems with software and connection vi

Hi?I recently got the above model with the latest firmware. I downloaded to vista software from the site and downloaded songs no problem. All of a sudden the software crashed.Now, although my computer says that its plugged in and the correct driver is installed, Windows Media Payer does not say anything is plugged in and Creative Media Source just crashes completely when I click on the Touch option to transfer files to it. It did work briefly but crashed halfway thruogh 'writing' one of the songs and the same problems happened again. I have tried cleaning it from the help menu, uninstalling and re installing the software and everything?PLEASE HELP!Thanks

I have had it working the last few times and it rips a track but then half way through writing the cd stops and it says 'an error occorred while transferring the cd' this happens on lots of cd's i have tried can anyone tell me the problem? or sulution.

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